Overview
The Iberostar Selection Paraiso Maya Suites resort is located on a beautiful white sandy beach in Playa Paraíso, between Cancun and Playa del Carmen in the Riviera Maya section of Mexico. This all-suites hotel is surrounded by gardens and Mayan architecture. The lobby bar is a replica of Chichen-Itza pyramid!
Exchange Privileges: Guests may access the services and facilities of the Iberostar Selection Paraiso Lindo, Iberostar Waves Paraiso Beach, Iberostar Waves Paraiso Del Mar, Iberostar Waves Tucan, Iberostar Waves Quetzal and Iberostar Waves Cozumel (transportation not included - without charge (09:00 to 18:00 hrs*)
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
434
Inclusions
- Daily activities
- Round-trip airport transfers
- Non-motorized water sports
- Intro scuba lessons in the pool
- Online or mobile check in available
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Ceiling fan
- Jetted tub
- Living room
- Sofa
- Sitting or Living Area
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Room service
- Safe
- TV
- Balcony or terrace
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Ceiling fan
- Jetted tub
- Living room
- These rooms are situated closer to the beach with a slightly larger room
- Sitting or Living Area
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Room service
- Safe
- TV
- Balcony or terrace
- 1 king bed, and 2 double beds
- Garden view
- No more than 6 guests in the room
- 1 king bed, and 2 double beds
- Garden view
- Minimum 2 adults, maximum 6 adults
- Maximum 4 children
- No more than 6 guests in the room
- Bathroom with tub and shower
- Ceiling fan
- Microwave
- Connecting rooms
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Room service
- Safe
- TV
- Balcony or terrace
- 2 double beds, or 1 king bed
- No more than 4 guests in the room
- 2 double beds, or 1 king bed
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Ceiling fan
- Coffee maker
- Mini-bar
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Room service
- Safe
- TV
- Balcony or terrace
- 1 king bed, or 2 double beds
- Jungle view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Jungle view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Ceiling fan
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Room service
- Safe
- TV
- Balcony or terrace
Amenities
Beach
Beach
Lobby
Pool
Kids Pool
Cafe
El Rancho
La Marina
El Tapatío
Location
Reviews
TripAdvisor Traveler Rating
Family vacation
Keshia L on Sep 23, 2024
We are club members and we have always gone to Jamaica which we absolutely love. We decided to book The Maya and it was great. The guests is not as friendly as in Jamaica and we got some stares which was weird because we are not aliens.lol We stayed in building 64 which was perfect but was a walk to go dining but we didn’t mind because we are an active family. Our room was spacious and perfect for us. The food was ok but needs improvement. They need to be more creative as the buffet meals were repetitive. Some of the pastries were stale which is disappointing. The servers are amazing and friendly and always make sure we were happy. The kids club is amazing and the staff is very professional and my daughter enjoyed it. The beach wasn’t great while we were there but we hang by the beach which was relaxing. The coatis are very annoying and I wish they weren’t all into the guests food and drinks. This was a big turn off for me. We will book another stay again soon and hopefully some things improve.
STAY AWAY
Taylor G on Sep 20, 2024
After being an Iberostar customer and Cancun visitor for over 10 years, I was very disappointed in our stay at the Iberostar Paraiso Maya Suites and would highly recommend you steer clear. First of all, the staff (especially the front desk managers and specifically a staff member names Axel) are extremely rude. They called my family and I liars on multiple occasions and many of our concerns were met with eye rolls. The trip started off rocky due to our room selection. We had chosen an "upgraded tropical view room" that was close to the pool and on the corner. However, the room was very loud and very bright. With a 3 year old, we were hoping the staff would understand our need to change rooms and be accommodating. Not only did they do nothing, we were told "why would we change your room" and again met with more eye rolls. The staff continued to say "we will check for you and let you know" and then we were ignored. Other negative things about this resort: The Maya pool buffet was closed down due to maintenance. This eliminated convenient food options for the Maya suites. This was "annoying" because you have to walk so far to get to any kind of dining when staying where we stayed. The waterslides were shut down. My daughter was really sad. The lazy river provided no tubes. The shuttle system (which you need to get anywhere in such a large resort) was a joke and had no way to call for a ride. Bartenders were rude. Rooms were dirty and never actually cleaned. The mini bars were never restocked. From someone who travels to Cancun 2 times per year, I will never stay at this resort again and will most likely avoid Iberostars as well. They seem to be going downhill and for what we paid, a little bit of customer service is all we ask. You are in the business of hospitality. Also, dont book through the website. When you get there, your price will change and they will blame the exchange rate. Its crazy to me to have a confirmation for one price and then have to pay another upon arrival. But dont worry, there's nothing they can do about it.
Vacation Offers
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Receive up to $800 in resort coupons with a minimum stay at select all-inclusive Iberostar Hotels & Resorts in Mexico and the Caribbean.
Montego Bay, Puerto Vallarta, Cancun, Riviera Maya, Cozumel, Punta Cana
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