TripAdvisor Traveler Rating

Great experience! The resort exceeded my expectations - beautiful decor, spacious rooms, lots of nice amenities and perks. I especially liked the cucumber margarita that Elizabeth made at the Lemon and Spice restaurant. She even went out of her way to make virgin ones for my kids to enjoy. Top tier service!

We had a wonderful experience. The resort is amazing. From jungle / mangrove areas to beaches to the enormous pristine pools this resort has it all. We were wowed from the moment we arrived. Unfortunately the sargassum was really bad during our time so the beach was not really an option but that is not the resort’s fault. On the bright side the pools are plentiful so we spent most of our time enjoying one of those. The staff is attentive and courteous. They ensure everything is exactly how u want it. The entertainment is great. One of the entertainment coordinators, Beatriz, was exceptional and ensured we were having a great time. Thanks to Beatriz and all the great staff who made our stay wonderful. Can’t wait to return.

Last year my partner and I stayed at Beach/Del Mar but this year we decided to treat ourself a little bit extra and went ahead and booked Maya. We absolutely loved Beach/Del Mar but Maya absolutely blew us away. Right when you walk into the lobby you'll notice they diffuse an incredible fragrance into the air. Check in was relatively quick and we were brought to our room via golf cart. The driver wouldn't even let us touch our bags and sent us up to our room and brought our bags up for us. The room was clean and very large. It was well taken care of while we were there. We noticed our bath tub was missing the plug but we let a concierge know and he made a note of us and the next day they put one in our room for us. The food was incredible. We ate at La Geisha, El Rancho, La Marina, L'Etoile, and Olivetti. I only had one issue with my meal at La Marina but they were quick to fix me a new plate which was perfect. All of the staff were great, the bartenders were awesome. Our favorite thing to do was to go to the bar and ask the bartender to surprise us with a drink and every time we were pleasantly surprised. The bartenders had a lot of fun making us surprise drinks! Maya guests get a free hour at the hydrotherapy spa every day so my partner and I booked that with a concierge and. I had been having some discomfort in my legs prior to going and the hydrotherapy helped so much. We were both so relaxed after that we were almost ready to take a poolside nap after. We only had one issue and it was with the very first concierge we had right after checking in. He was pushy about the welcome breakfast even after we said no multiple times. He seemed super nice when we were first greeted by him but then once we told him we weren't interested in the welcome breakfast his demeanor changed and he seemed cold towards us. We asked him about booking us for dinner and he checked la geisha first as it's the most popular and said there were no slots open for it at all and started to lean into pushing the welcome breakfast on us again and we just asked him to check the steakhouse instead and he said they had an opening and we asked him to book that for us. The next day I went to check the app to see if la geisha had any new spots open and it had multiple but wouldn't let me book any and then I discovered that the reason we couldn't book it was because we already had a reservation for it. instead of booking us into the steakhouse like we asked, the concierge booked us into la geisha which was confusing since he said there were no spots open for it. I checked the other restaurants that required reservations and they had multiple spots open. I have a feeling he was trying to leverage "lack of availability" to try to force us to go to the breakfast to get a reservation. Every other concierge we dealt with was amazing and so helpful and respected us when we said we weren't interested in the welcome breakfast. I have heard from other guests that their concierge would refuse to give them reservations at restaurants unless they agreed to go to the welcome breakfast so I'd recommend just booking your own reservations on the app. Despite our issue with the first concierge we had I'd recommend any of this resorts tiers. We had a great time and are looking forward to coming back in the future.

The Iberostar Paraiso Maya is a first class resort. The rooms are large and clean. When we needed service or housekeeping it was quick to arrive. The food is impressive from the buffets to the specialty restaurants. The pool is huge and well maintained with a pool bar. Filiberto bartends at the pool side bar and is friendly and quick to serve drinks. Armando Salado in the buffet is an experienced waiter who will make you feel like you belong. The beach has a bar and fast food which is good. There is a “mall” nearby for tacos, gelato and shopping. This is our favorite place in Mexico.

We just returned to chicago from the Maya. I personally have celiac disease and was terrified to travel. This place was amazing, so very helpful. They actually have professionals to help the decisions at the buffet. Yes there is a gluten free sections, but of coarse we want to indulge. They were more than happy to help me with my decisions. Yessica and her copartners were so helpful. I was able to have amazing breakfasts, lunch and dinners ( and snacks). FYI, The place is H UGE ( which I adore), i love that I can get a good 1 or 2 hour walk in, and never leave the resorts. My tip is : BRING YOUR COMFY WALKING SHOES/ FLIP FLOPS/WHATEVER. I dont care how ugly they are, if you dont , you will regret it. You dont want to miss the beauty of the long walks on the beach and through the other resorts. You can walk all day, dip into other pools, grab a snack at their buffets or a refresh bev. There is so much to see here. Lots of wildlife, dont be a "tourist" and screech if you see a animal, they are everwhere and beautiful. They DO NOT bother you at all. Pool temp was perfect. foam party was fun, but if they say it starts at 3:30, plan for 4pm. too much anticipation show prior. almost teasing the guests which I didnt appreciate. Sad show prior of gun and roses that definitely could have been missed. it was actually getting irritating. Dont make your guests "BEG" for the show you promised. Rooms were great. bring a water bottle to travel the resort.