TripAdvisor Traveler Rating

Our dinning experience at El Rancho Steakhouse was amazing, our server Irving was the best, polite, kind and accommodating, regularly checking to ensure we were having the best time. We recommend dinning here anytime you get the. chance to!

I've posted this same review on another platform as well. The property answered by explaining how excellent their staff, service and hotel was, and not once did they address the issues. This is why I am sharing this now on other platforms. "This was the first time that we stayed at this property, however, we have stayed throughout Mexico and the Caribbean for years staying in 4 and 5 star hotels exclusively. We had great expectations, but at the same time, we were cautious about the "all inclusive" aspect as many hotels cheap out. Our experience was a tremendous disappointment. From the moment we entered the lobby, there is a scent that is pumped throughout that was so overwhelmingly unappealing. We had arrived around noon and we understood that we would need to wait for our room, which was made easy by giving us our wristbands so we could eat and have something to drink while we waited. Our rooms were ready around 3:30, and we headed directly up. When we got to the room, the sheets on the bed had a tremendous stain on them. I called to the front desk and asked if they could be changed. At 4:15 we were going to meet others in our group and saw the concierge at the desk in our building. I explained about the sheets and asked if she might be able to help get it addressed and was told absolutely, "right away". We returned about 6 PM to change for dinner and I saw the same young lady and asked if she knew if anyone had been able to take care of the sheets and was told "I believe so". When we entered the room - still not changed! We were in the lobby to meet up with our friends for dinner and I asked at the front desk if they could help. I was told it would be a top priority. Well, when we returned at 9 PM, the sheets had still not been taken care of!!! I called the front desk again to see about it because I really didn't want to sleep in dirty sheets. At about 9:15 someone showed up and when they took off the sheets, it turned out to be the blanket underneath that was so dirty it showed through the top sheet. That was day 1. What we noticed the next morning was that the chair at the desk was broken and the slider to the terrace would not lock, it was broken. Ours was not the only room in our group with this problem. On the second night our air conditioning stopped working. I once again called the front desk and was told someone would be up. No one came. Ever. It started working 36 hours later after continuously working the controls. As we continued our stay, we found that the only beer available was Dos Equis on tap . . . nothing else! No Modelo, Corona, Pacifico, Tecate; no other choices. As for the alcohol, each bar seemed to have different types of alcohol so getting the same cocktail became a game of luck, or lack thereof. The food in the buffets for breakfast and lunch, was not much better than a high school cafeteria. Dinner was not much better. My final observation is that the entire pool area, and all of the rooms, are blocked off from the ocean by a dense jungle type area that prevents ocean breezes and views. For a hotel that is supposed to be a 5 Star, this falls far short. I would be hard pressed to call it a 3 Star property. I rarely give poor reviews, and I am not a complainer about little stuff. This hotel just missed on every level. The Ritz Carlton and Fiesta American Coral Beach are far nicer properties if you are staying in or near Cancun, I would never stay here again."

Just returned from another great trip to the Maya. This is my first post pandemic visit and we had a great time. Ill break it down. 1. Rooms - nice and renovated..New furniture, paint and flat screen with a better slection of English channels then back in 2018. Room was huge, with a balcony overlooking the wave pool. 63 block, great central location for walking. 4/5 on the room. we were happy with it. 2. Restaurants - all good, we went to a lot of different buffets and a la cartes all over the complex from the the Del Mar to the Maya and everything in between. Food was very good everywhere. We always found something tasty to eat, and that includes my super picky 8 yr old. We liked the smoke house and the 2 Mexican restaurants the best. La Marina for breaky. You cant really go wrong with any of them 3. Bars - conveniently located...EVERYWHERE...Got well aquanted with my best buds Don Julio and Don Ramon. Stoli introduced me, we get along well. Snake bar is a great place for a night cap after a long day of eating, drinking and swimming/sunbathing 4. Weather - stellar... 33, sunny and humid every day. Fantastic break from this crappy, rainy summer at home. 5. Gym - very well equipped proper gym. was there everyday at 6AM. made me feel better about the days "activities" 6. Beach - this is why I go to Mexico. I had my fingers crossed we would not encounter bad Sargassum. My manifestation seemed to work as we had many perfect beach days. We had a couple days of some minor influxes, but nothing even close to what I saw last time I was there. 4/5 on the beach which made me very happy. 7. Service was solid throughout the resort, no complaints whatsoever 8. Mall - This was really my only disappointment, a lot of shuttered stores, no cigar shop, repetetive goods being offered. Mall used to be really good with a variety of different shops. They need to address this. 9. Star cafes - visited multiple times daily. like a starbucks, but better IMO In summary, a great vacation at a great resort in my favorite vacation spot. Great job Iberostar, now i need to work off the extra lbs on put on.

The rating does not mean we thought the resort was perfect, but based on price, expectations and overall enjoyment, we thought this resort was Excellent for us. My husband and I and our children (13) stayed at the Maya at the end of June. We booked through my trusted TA so private message me if you want her information. We always use Canada Transfers when we travel to this area and our TA books that for us as well. Canada Transfer has, for years, been perfect for us. Prices are posted so everyone knows what they will pay, you can pre book drinks for the ride, and they are always on time for us and also get us out of that crazy airport arrival area super fast. We loved our room 6358. Quiet, large and cold. We called for extra blankets and they were brought quickly. Our son slept on the couch and was quite happy. The water/ice station is also really close and convenient. We all brought large cups for water, but I also brought a smaller cup if I wanted a blended drink from one of the bars. We felt like building 63 was a great location because it got us to the Maya lobby bar fast, pools fast, and we seemed to spend most evenings after dinner at the Lindo and that was a quick walk as well. We ordered extra beer to the room one day and they brought Sprites. We called again and it was a funny mix-up. We brought inflatable boogie boards on Amazon and the kids loved riding them in the ocean. We spent morning at the slides but it wasn't as big of a deal to the kids as I thought it would be. We played cards, Uno, dominoes or other games we brought before or after dinner at the Maya bar (daughter called it the Reputation bar for those that get the TS reference). We also played games or hung out at the Lindo sports bar after dinner. If you are there during an international sports event like we were, be sure and go watch. We loved seeing guests cheer for their countries for the Copa tournament while we were there. Our favorite places to eat were the Taco Shop, Steakhouse at Maya, and Mexican restaurant at the Beach resort. The lobby bar at the Beach resort is open air and had a great vibe as well. They do make tacos or burgers most afternoons near the pool and the entrance to building 63. My first trip to Mexico was 1995. We have been to resorts so old they've changed names 5 times, Riu's, Barcelo's, multiple adults only resorts Including Iberostar Grand, Valentin, Secrets Akumal, Live Aqua, Majestic Elegance CM. I add all of this to say that last year we went to Dreams Playa Mujeres and were sorely disappointed. We paid so much more for that resort so our expectations were high and although we had a great time, felt like we way over paid for a resort just for the "Dreams" name. Dreams has no air conditioned common area to hang out before or after dinner. That is a big deal for our game playing family. We had 2 of their ala cartes that were so sad we ate the rest of our dinners at the buffet which normally I despise dinner buffets. Dreams has a small footprint so there were people everywhere. At 6, people would literally run to the restaurants like I have never seen. Dreams PM also does not have bathtubs in the room which was odd for a family resort. For us, the Maya was such a great experience. Food was not perfect, we did not care for our food at La Marina, but better than expected in most places. If they could find a place closer to the Maya to open up a 2nd taco shop that would be amazing! Service at the pools, bars, and restaurants were fantastic. We enjoyed the coffee shops at both the Maya and Lindo. The kids loved getting sweets or snacks either before or after dinner. I really dislike the whole vacation club thing. But, a quick no thank you to the guy in the lobby worked and we were never asked again.

We just returned from 5 days at Paraiso Maya with family – 6 adults and 4 kids under 12. All in all it was a great family vacation. Our rooms were on the first floor of Building 61, which ended up being fantastic for our needs. Easy access to the pool and not too far from the beach and the water slides. Once we figured out the correct route, it was an easy walk to the main lobby for the Star Café, breakfast, and some restaurants. Our one daughter and her family arrived 2 hours before the rest of us. They were able to check-in , get their bracelets, get some lunch, and do some exploring while waiting for the rest of us and for rooms to be ready. You can only make reservations at 2 restaurants, the Steakhouse and the Japanese. First night we ate at the buffet which is over at the Lindo. It is a very extensive buffet. The second night we went to the Steakhouse. The Prime rib was excellent and a very large serving. My husband is a rib eye fan and he was really disappointed – should have sent it back. Filets were okay, but not great. Our servers Enrique and Eddy were good. We tried to get a reservation at the Japanese, but could not. The rest of our nights (3) we went to the Italian at the Lindo side, the buffet also at the Lindo side, and the La Mariana at the Maya. We did not have to wait even with a group of 10 – although we did split to 2 groups of 5 at the Italian. Wednesday night was Seafood night at the Lindo buffet – it was great if you are a seafood lover. We ate our lunches either at the beach or at the Mexican restaurant by the pool, depending on where we were at the time. There are 2 places on the beach where you can get lunch: one to the Maya side of the Club seating and one to the Lindo side. The one to the Lindo side had a bigger selection including tacos; the one on the Maya side had soft serve Ice cream. We found the hostesses at the Mexican Restaurant to be rather unfriendly. Our grandkids had a great time at the main pool at the Maya. They enjoyed going to the swim up bar for Shirley Temples and Strawberry daiquiris, as well as going to the second level for Ice Cream. The water slides were a hit with the older ones, and the smaller play park was great for our 5 year old. The evening shows do not start until after 9, and are over at the Lindo. I think there might be something happening over there before the main show. The Snake Bar in the Main Lobby of the Maya always has something going on, Trivia, recorded shows on a big screen, etc. Nice place to end the evening. I would recommend using the App while at the Maya to see what activities are happening. We missed some things during the day because we did not check the app. It also allows you to map a path from your room to a specific destination.