TripAdvisor Traveler Rating

Alex is the most personable and amazing person everrrr he’s the best

Our family member's selected this resort for his 30th birthday celebration. We have two small children so we needed a "family friendly" resort, without being too kid-centered. We are not "seasoned" all-inclusive travelers (only have been to three so far), but this was our least favorite. Upon arrival, we were not greeted with welcome drinks, or sat down to process check in. It felt like a very Holiday Inn check in process. We were luckily upgraded from Lindo to Maya Suites, which we were appreciative of with the two small children. Our room was ready upon our arrival at 4:30pm and we were golf-carted to our room promptly. They were able to accommodate our request for two cribs within about 30 minutes after we got to our room. The room was clean and did not smell of mildew as most tropical hotels do. The staff was very friendly, always saying hello. We did have an issue with my husbands golf clubs being delivered from the airline after our arrival and it took about two hours to find the location the clubs were held in the hotel. Housekeeping was pretty good. Nice clean room every day. I was disappointed as we only had one towel animal when we arrived to the room. Our kids were so excited to see if there were new ones every day as other's in our group had new animals every day. We did not get that service. We did tip our housekeepers as well. Bar service was quick and accurate, drinks were tasty. The pools were FREEZING. I understand we went in late February, and weather is unexpected, but it was disappointing that we hardly spent any time in the pools because our lips were purple. We also were disappointed with the lunch options. When you are at a resort you want to have quick meals by the pool, most days that was not available. A few days of our stay they had quick service stands outside the restaurants that served tacos / burgers / hot dogs. That was a perfect mid day snack for those who don't want to change out of swimsuits / beach wear to go to a sit down meal. The food was sub-par. Buffet was to be expected. Sit down dinners were "ok". It was very frustrating that most places did not accept reservations, but the wait time was 40-90 minutes most nights. Then after being told 90 minutes, they would text you after 30 and say your table was ready when you were already on the opposite side of the resort. I will also say, it was a much larger resort than I would have preferred. Long walks to places and so many people that staff never got to know you. Overall, I would not stay at a Iberostar resort again. Overpriced for mediocre services. Bummer.

Wonderful trip! Thank you Alex for the awesome customer service.

Misa is the heartbeat of this resort and we’ve been coming down for 5 years, my son a few years more, to pay him a visit. He is extremely thoughtful n set up a meal for us to enjoy - food was amazing n his service, excellent. He paired the wine with each course n it was an amazing experience. He's become like family.

SAFETY WARNING: Food Hazards, Fire Alarm Failures, and Deceptive Sales Tactics I am writing this to warn other travelers—particularly families—about the systemic safety and service failures at Iberostar Selection Paraíso Maya Suites. My recent stay (Feb 2–5, 2026) was a series of health hazards and deceptive practices that management refused to remediate. SEVERE HEALTH & SAFETY RISKS Food Safety: I observed high-risk perishables (sushi) being served at room temperature on the buffet, placed directly next to hot plates without ice. Room service was inedible and arrived smelling rancid. Fire Safety: The fire alarm in our room malfunctioned and triggered repeatedly due to standard steam from the shower. Front desk admitted this is a known "technical fault" but offered no fix or room change, resulting in total sleep deprivation. 2. DECEPTIVE "RESORT CREDIT" SCAM Do not book based on the "$400 Resort Credit" offer. These credits are a "bait-and-switch." They fail to disclose that the credits can only be used in $25 increments for every $100 spent. To use the "free" $400, you are forced to spend an additional $1,600+ at the resort. This is not a "credit"; it is a coupon for an upcharge. 3. SUBSTANDARD ACCOMMODATIONS Despite the "Suites" branding, our room was constantly damp and cold. Housekeeping was non-existent until after 3:30 PM, and the noise from the floors above was unmanaged. The "Exclusive Member" areas are a joke; they are not monitored or enforced, leaving no seating for those who actually paid for the status. MANAGEMENT RESPONSE: I raised these concerns daily while on property. Management ignored me until check-out and has since refused any refund, offering only a "room upgrade" for a future stay. I will never return to an Iberostar property. STAY AWAY. This resort prioritizes predatory sales over basic guest safety and honesty.