Iberostar Selection Paraiso Maya Suites reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

8481 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

50th Anniversary family trip

carolynNashotah (nashotah) on May 21, 2024

We took our family of 12 to this resort to celebrate our 50th anniversary. We went during our grandkid's spring break but the resort never felt crowded. We all had Junior Suites which were huge beautiful - two of us in one building and the two families with kids right next to each other in another building. It felt like we were all in the same building because of the set up and the walk to kids' rooms was 2 minutes. Beds were very comfortable and pillows ok. We had a couple of small issues with the rooms but the concierge whose station was right by the building courtyard took care of them immediately. We all enjoyed the water slides, lazy river and the wave pool. There are so many pools and the water was a great temperature and especially warm in the semi private pool by the family suites. Some days there were contests in the main pool aimed at the younger crowd, but it was fun to watch and you could easily find a quiet spot by another pool. People save chairs around the pools and at the beach, but we could always find somewhere to sit just maybe not in the front row. There are several spots where there were breakfast and lunch buffets with a big variety of food. We loved all the fresh fruit, especially the mangos. The evening buffet was absolutely huge. We never had to wait for a table even when all 12 of us were together. We had reservations at several of the restaurants as well. The food was always good. Some great, especially at the buffet. I would have been happy to eat there every night but it was nice for us all to gather at the end of the day and be served our dinners as well. There is also delicious ice cream at various locations around the resort. The beach was wonderful with little sargassum until the last day when it had been really windy. So perfect in fact that our kids jumped in the waves one night when there was a full moon. The resort made every effort to keep the beach itself clean of weeds. We made reservations for a snorkeling trip at a kiosk near the main pool but that was the day it got very windy so it was cancelled and our money returned with no fuss. Every member of the staff we encountered was friendly and accommodating. This was the perfect place for our family anniversary trip.

TripAdvisor users rated this property 1 out of 5

Avoid, not worth the money

Paul Y on May 16, 2024

The positives, the hotel is in a nice location with a great beach and the staff are really nice, there are also a good selection of pools that were mostly well maintained. The negatives, we have never experienced so many issues during any stay at any hotel around the world and are well travelled. Especially getting food poisoning twice during our stay here (we did not leave the resort so it did not come from anywhere else). Some examples: The specific room we booked was confirmed and guaranteed by email by the hotel manager 5 days before our arrival. However when we arrived we were told it had been given to another guest and no proper explanation was provided. Maintenance was done in our bathroom during our stay and we were not informed. A pile of dust and dirt was left. We were told to book spaces in restaurants a week in advance but are unsure why as every time we went for diner all the restaurants other than the Japanese were all over half empty, this meant some nights you could not get a reservation in any of the resturants, even though there is lots of space and have paid for all inclusive. Assume the hotel is trying to save money by making people eat in the buffet The El Tapatío Mexican Buffet restaurant was very poor. Our main dishes were not hot, or freshly cooked. It was the worst diner which is disappointing as we hoped to enjoy good Mexican food in Mexico. The evening buffet was not great, some breads were stale and some dishes contained half cooked food and half raw food. Room service food was delivered cold. The pool towel policy to not reserve sun loungers was not enforced at all as the hotel claims. Half the sun loungers around the pool and at the beach had towels on but no people for half the day. You couldn’t find any free sun loungers after 9am. The hotel shop prices are extortionate. A bottle of suncream will cost you $53. There was also vomit in one of the pools during one afternoon and was there for over an hour. We have emailed the hotel manager multiple times about the above and have not had any response. We would recommend staying in another one of the resorts in the area and avoid here as it is not worth the money.

TripAdvisor users rated this property 1 out of 5

This resort has gone desperately down hill

Tammy L on May 14, 2024

My family and I have stayed at this resort before and loved it. That being said, it has gone down hill to the point that we will never stay there again. The food was so horrendous that we actually lost weight while there. The drinks were all made from different mixes, which made them all cheap and crappy. Unlike our last stay the rooms were void of any snacks. We were a party of sixteen so our concierge went out of his way to make dinner reservations so we could all sit together. When we went to the French Restaurant and the Seafood Restaurant they refused to sit us together despite there being plenty of room to do so. We ate at the Japanese Restaurant and they did sit us together, but my son-in-law had a migraine and decided not to join us. When we were seated he decided he was up to joining us but the restaurant refused to seat him. As the chef was plating food for sixteen I told my daughter to take a plate of food back to her room for her husband. When she tried to walk out of the restaurant the hostess made a big scene, blocking my daughter from exiting. We also ate at the Steakhouse. All I will say is I question whether the steak came from actual cows. Same with the Mexican Restaurant but at least we laughed about how awful it was. If you insist on staying in the Iberostar complex stay at one of the less expensive resorts because this one was a COMPLETE waste of money.

TripAdvisor users rated this property 4 out of 5

Great place for family.

Sandy F (Farmingdale) on May 13, 2024

Checking in was easy with Joe. He made everything simple. The resort is gorgeous with so many things to do. We were never bored and there was so many picture perfect spots. My favorites were the massages on the beach. The cabana with the second story was dreamy! Arturo was wonderful with my first massage of the trip easing all the tension away while I listened to the waves. Yolanda was amazing as well! A different type of massage and she got rid of all the knots in my back! The service was wonderful at the prestige on the beach. Ventura made sure we were taken care of with anything we needed. Which sometimes was a lot with two kids. Alejandro at the members pool at Del Mar made me the best double shot pina coladas. And Jerik made sure we had all the other things we needed. Breakfast at El Rancho was wonderful. A peaceful way to start the day! “” made the best eggs! And “” always made sure my husband’s mimosa was spot on!! We loved having lunch at Taki-to! The food was delicious! Our favorite dinner spots were Under the Sea and Olivetti. Our kids got to have their buttered noodles while we had very well prepared food. Just wish the food was hotter. Most places the food was just warm by the time you got it. Not a huge deal but noticeable. We hung out at The Corner to watch the game and Lucy was so patient and attentive! She made sure my girls had a nice spot to sit and their favorite snacks and Shirley temples! The Prestige Lounge at the Maya was a nice place to end the night with some snacks and really good drinks! Emmanuel made my favorite rum punch of the whole vacation and he made a really good mezalina for my husband. We also loved Hugo had the Prestige at Del Mar! He made really great drinks, the best margaritas and meazlinas!! Yum!! And the kids got to walk with the flamingos. We had a slight issue when our bathroom door was closed while locked while we were at dinner. They came right away to get us in but had to remove the doorknob. We were without a doorknob for the rest of the trip. We understood that it was a slower time for the resort but it was still a little frustrating that they never came back to replace it. The room was spacious and comfortable. They decorated the bed with petals for my youngest’s birthday which occurred while we were there. It was so sweet and she was so expectedly thrilled with it. The gesture really touched me. A special shout out to Francisco, Miguel and Angel from El Rancho. Our last day was our daughter’s birthday, and they made a special cheesecake with fruit for her. The attention to detail was impressive and it brought a smile to my child’s face.

TripAdvisor users rated this property 5 out of 5

Great Service!

Zachary H on May 12, 2024

At the El Rancho, our servers Josue and Irving were the best servers we have ever had. Great service and great food. The steak was cooked exactly how we all asked which is rare for a steakhouse. He even gave us complimentary wine since we made so much small talk with him!

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