TripAdvisor Traveler Rating

Irving was fantastic. Great steak restraunt. Service was phenominal. Server spoke great english to our group and was very entertaining. Our group has some glutten issues and he was phemonial with all the help with the main course and all the deserts.

El Rancho….,Irving’s service was outstanding; food was amazing; this is a must visit when at Iberostar resorts. I had the rib eye with blue cheese sauce and cream or spinach, followed up with the brownie for dessert. The pepper with the steak is HOT.

After recently returning from a vacation with a group of family and friends, I feel compelled to warn others against staying at the Iberostar Selection Paraiso Maya Suites. My family and friends gather once a year in the summer to travel since the kids are out of school, and this year, we decided to stay at this hotel. Unfortunately, there were several issues we encountered during our stay. Upon arrival, we were placed on the third floor of a building with a broken elevator, which was a significant issue for my 1-year-old and 3-year-old who require a stroller. We were not notified of the broken elevator until we were already on our way to our room, and it was inconvenient to carry the stroller up and down the stairs multiple times a day. I paid extra to stay next to the pool, but the room with the broken elevator was the only one available, so we were given that instead. When I requested that we be moved to a ground floor room, the hotel refused, and the only available rooms had one bed or required an additional fee, which was not my mistake. After a frustrating conversation with the hotel, they finally offered us a room that we could move into at 2 pm, which we were promised was a poolside room; however, once we moved, it was much further away from the pool. In addition, the room we were originally given had a bug infestation on all surfaces, and even after I cleaned them with disinfecting wipes, they reappeared within a few hours. The air conditioning in both rooms was also inadequate. The hotel advertises multiple dining options, but we found that reservations were rarely available unless we agreed to a long timeshare presentation. The hotel and rooms were also extremely outdated and in dire need of renovations. The least that the management could have done was offer to refund us for the upgrade portion that we did not receive. I DO NOT recommend this resort to others.

Irving was excellent and entertaining!!!! Far above our expectations. The food was superb and very tasty. Presentation of this delicious food was a nice touch also. We will be back in the future to see our friend Irving! This restaurant was our favorite of our entire vacation.

It was clean and well appointed. Pools were great but very crowded. Rooms were either freezing or too hot. The thermostat is blocked. You have to call and get someone to adjust it. Language barrier was terrible. Very hard to get any information or questions answered. Map was 8 1/2x11 inch to cover 5 resorts. So small it was unreadable. Signage at the resort was almost nonexistent on restaurant. They have an app but you can't get it till you check in and get a room number. By the time you learn the app your trip is over. They supply carafes for filtered water but you have to ask of figure where to get the water on your own. Again lack of information. In the morning every one rushes out and puts towels on chairs to save them. If you go out at 9am 90% of the chairs are taken. Many days we never saw anyone in a lot of the chairs all day. Fire alarm went off at least once every day when we were there. Our daughter and 2 friends took an excursion for the day. But their ride back never showed up. They had to take a taxi back at their expense.