TripAdvisor Traveler Rating

We had an amazing stay at Iberostar Selection Paraíso Maya from beginning to end. The resort is extremely clean and well taken care of. Our room was beautiful and very comfortable. The beach was great with plenty of room to spread out, and the pool was always clean and inviting. One of the biggest highlights of our trip was dinner at the Under the Sea restaurant. The food was excellent, but our waiter, Misael, truly made the night unforgettable. He was honestly the best waiter we’ve ever had anywhere. He answered all of our questions, got our order exactly right, and stayed on top of everything the entire time. He made us feel special and genuinely cared about our experience. We also loved El Rancho restaurant — the food was delicious and the service there was great as well. Overall, this resort exceeded our expectations. Between the cleanliness, beautiful setting, great food, and outstanding service, it was a fantastic vacation. We would absolutely recommend Iberostar Selection Paraíso Maya and will definitely be back.

While we always have a wonderful time here, this visit was truly exceptional. The experience was so fantastic that we decided to dine here two nights in a row! A huge part of that was our server, Misael. He went above and beyond to ensure our dinners were memorable. If you are planning a visit to the Under the Sea restaurant, I highly recommend asking for Misael by name—he is amazing!

I got scammed by Iberostar Paraiso Maya upon arrival on december 14th to buy an upgrade to have 2 separate beds despite the fact that I asked 5 months prior to the travel to have those 2 separate beds (I was traveling with my 71 years old mother...). The front desk agent said that there was no room left with 2 beds and that I had to pay 400$ CND for the upgrade... Also, people preparing food at the buffet don't wear gloves and many of them were sick (flu). We got sick for the rest of the week...

Yale ,the young man was ,extremely helpful upon our arrival and again when I needed his assistance . He went out of his way to help me . He is a very valuable employee of yours and I recommend him . Wendy Kurczaba

We had a great time at this resort as a family of five (two adults, three teenagers). We had two separate rooms in building 66. We had requested adjoining rooms but the resort didn’t accommodate that request. Our rooms were on the same floor, about ten rooms apart, and it was fine. We arrived at our resort at 2am and the staff brought us a welcome drink even though it was so late. One great feature of this resort was the wristbands – once they are set up by resort staff, you don’t have a room key to worry about – just use the wristbands to access your room. The wristband can be set up to access multiple rooms. The Iberostar app was okay – a little glitchy when booking restaurants. You can see which restaurants are open each day. Wifi worked great throughout the resort. There were concierge staff in every building we saw, and staff were polite and helpful. The beach had almost no sargassum and was beautiful. You could swim in the ocean although there were a few large random rocks in the water. I scraped my kneecap on a rock while riding a wave, which was ultimately my fault. The concierge in my building brought me multiple band-aids without delay once I was back at the room. Our two rooms were large, well decorated, spotlessly clean, and always had fridge beverages re-stocked daily. Filtered water bottles are available to be refilled, and they kept the water fairly cold on the counter. The housekeeping was excellent and thorough, so we were very pleased. Even the hairdryer was powerful and effective. The beds and pillows were very comfortable. Everyone thoroughly enjoyed the gelato station, waterslides, and lazy river every day. The wave pool was only mildly wavy, which was a little disappointing (but it’s probably great for little kids). We later realized there is a larger towel hut where it is easier to exchange towels. The pools aren’t heated and so they felt a bit on the cool side but I liked it given the heat of the day. The pools were very large and never crowded. Several people were throwing footballs to each other in the pools and they were never even that close to other people or impeding anyone given the size of the pools. We enjoyed the foam party that was held one afternoon. There are also ping pong tables (which my kids used a lot) and billiards tables. Guests are always waking up early to claim chairs around the pools and at the beach. It’s unfortunate but it seems to happen at every resort in the Caribbean. We noticed staff coming around a few times to clear off chairs if the guests hadn’t been around in a while. If you want a prime spot, you probably have to wake up really early to claim it with a towel. The staff at every a la carte restaurant always asked us about food allergies, without fail, which is great to see (even though that wasn’t a concern for our family). We enjoyed the restaurants and thought the food was very good. We particularly enjoyed El Rancho and the Asian teppanyaki restaurant. When it rained, you could walk most of the way from the pools back to your room under the covered hallways between buildings, which was appreciated. It is a large complex, so be prepared to walk a lot. That being said, the distance from the rooms to the beach isn’t overly far and it is walkable without a trolley. There were lots of coatis but this is Mexico. We also saw spider monkeys near the beach. We enjoyed the overall layout of this resort. The kids loved the Star Café for the baked goods, and the adults appreciated the coffee. This resort is now our favourite Carribean resort to date. We would come back and do recommend it.