TripAdvisor Traveler Rating

First time at an all inclusive. It was amazing. The cleanliness is unmatched. Initially we were confused about the dining and drinking options but that was on us because once we started asking our conceirge for help everything became clear. The app was very helpful finding what was open. The beach was a little small but very nice. Staff was so helpful and friendly. We also loved the food we also loved the environmental awareness of no plastic I think that contributes to the overall cleanliness of the entire resort. The resort was huge so it was a bit of a walk for breakfast and coffee but it was all so delicious if we didn't walk our health would have been at risk.?? We were asked to do a timeshare meeting but we said no and then no one asked again. I didn't love that aspect within your first 10 minutes at the resort...but the guy did book us the reservations at the steakhouse and Japanese restaurant despite our hard no. I would rather be uncomfortable saying no for 10 minutes than enduring a sales meeting.

Our family has been coming to the Maya/Lindo for over 20 years, and we’ve always loved it. We even hosted a family wedding here with a large group, so we know the resort well. Unfortunately, the current restaurant situation is extremely disappointing. Not being able to get dinner reservations due to new ownership and/or staffing shortages is unacceptable for a resort at this price point. If the resort is going to continue promoting and charging for dining amenities, they need to staff accordingly, or be very upfront about the limited availability.

Stayed here for six nights with family and grandkids. Overall, we had a very good experience. This is definitely a great resort for families with kids. The resort property is beautiful. Great facilities and staff, but the food is average at best. Here is summary of what we experienced: Staff - 5 + stars - Everyone we interacted with was pleasant and very helpful. There is lots of staff across the entire resort, so it is easy to get anything you need and most speak excellent English. There is even a concierge in each building. Check-in was awesome and helped us get two rooms next to each other for our family. Pools and Beach - 5 stars - there are several pools, water slides and a lazy river - and all are clean and gorgeous. My grandkids enjoyed the wave pool the most because it was shallow enough for them to play. You can get floaties and pool toys for the kiddos at the main pool. Room - 5 stars - our room was more than adequate and while it was bit dated everything was very clean and comfortable. Housekeeping was excellent (thanks Herbieto!) Food - 2 stars - this was by far the biggest disappointment of our trip (I will admit to being a foodie but not a food snob). The food overall was average at best. While there was LOTS of food, it just was not very good. Two exceptions - breakfast buffet was always GREAT and hands down the best meal of the day. Also, we ate dinner in a seafood restaurant off the lobby, and the food was very good. In addition, we received outstanding service from our waiter Angel and the manager Pedro. They went above and beyond to make sure we had everything we needed (and thanks to your both for the special treat!!) The specialty restaurants overall were a disappointment. The menus are limited and if you are a vegetarian there are VERY few choices. Literally could not find a cheese quesadilla of bean burrito for the kiddos. The food consistently took too long to come out and when it arrived it was often cold. I doubt this is the fault of the servers and more a problem with the kitchen. We made reservations for the Mexican specialty restaurant, and it probably the most disappointing of the restaurants we tried. Skip it. The buffets have LOTS of food and if you hunt you can find some good things, but overall the food is just bland. For example....you would expect to get great guacamole in Mexico, but the guac was literally tasteless, very thin and defiantly not made fresh. Same with the queso. Entertainment - 5 stars - the evening shows we attended were all excellent and very family friendly. During the day there are plenty of fun games for kids and adults at the pools and beach if you are looking for that. Drinks - 4 stars - they have plenty of drinks here, but just not enough choices. For example the only white wine we could find was Chardonay - not a drop of pinot grigio or chenin blanc to be found. And if you like beer there are very limited choices (fortunately I like Dos Equis amber). Same with the liquor. Look around for something you like and help the bartender mix it the way you want it. Overall we were very happy with our stay, but I probably would not return just based on the food.

This was our first time at a family resort with our 4 children. The resort is beautiful with lots of nature and it's well kempt. I loved walking through the mangroves, seeing the coati, spying peacocks and flamingos, and feeling the sun on our skin. There are lots of activities for teens and adults to do during the day, though our teens did not participate. Our youngest is 5, and there weren't many activities for him to do unless we sent him to the Star Camp, which we didn't want to do. The water park was awesome, though, and he loved the pirate ship. Unfortunately, the pools were a little too deep for him. There wasn't a shallow end, so we had to hold him everywhere we went in the pool. At a consistent 4.5 ft deep, it made it impossible for him to stand. I found myself wishing many times that there was a shallow area (other than the wave pool). We went to the 90-minute membership sales pitch (more like 110 minutes), and it got uncomfortable at the end when one person after another kept trying to sell us. We got tickets for the catamaran out of it, though, so I suppose it was worth it. The catamaran trip is nothing like the promotional video they showed us, though. We were told there would be two locations we'd visit - one of which we'd be able to stand in knee-deep water. That didn't happen. It was one location, and it was too deep to stand. Most of my family felt too nervous to go on the snorkeling tour, so we ended up staying on the boat. The boat ride was lovely. The food was okay. I didn't expect fine dining, so I wasn't necessarily disappointed. The breakfast and dinner buffets were really good, though. We felt El Rancho was hyped up more than it was worth, but the Hibachi was awesome. Having paid extra for Maya, though, and then being told that dinner was 1.5 hours wait while the restaurants were clearly not crowded felt frustrating. On one night, we went to 4 different restaurants and each had such long waits that we ended up going to the buffet, which was actually ended up being great. Ice cream by the pool, the Star Cafe, and the options at the beach grill were nice to always have on hand. The worst part is that we all got sick, unfortunately. Between nausea, diarrhea, and an upset stomach, we all ended up on the spectrum somewhere. We were careful not to drink the water as we used the water refill stations religiously, but somehow we all ended up feeling pretty terrible by the end of our trip (which was 5 days). There's no way of knowing how we got sick, but we did, so it was a pretty disappointing way to end a trip that was so expensive. All in all, we loved the grounds, the water park, the kind staff, our balcony, the beach, the eco-friendly nature of the resort, and the mangroves. It's a lovely resort, and aside from getting sick, we really did have a lovely time.

Here at Iberostar I had a really nice conversation with Mr. Alex the concierge! He helped our family get a reservation at the geisha to celebrate our 50th anniversary ! He was so very helpful in getting us organized around the resort. The architecture and artistic design of the resort is beautiful, especially understanding the Mayan history and tradition. The food is exquisitely prepared and presented.