TripAdvisor Traveler Rating

My favorite bartender of the entire trip was Rodolfo he was very friendly and we had a great time talking about life! Would definitely recommend others to come here and meet him! Had a great time here at this hotel everyone was very helpful and I got to try many new things and enjoy my days in the pool.

We stayed at the Tucan in 2023 and decided to return to Iberostar bit upgrade to the Maya and expected a much better experience given its 2 tiers higher. Good points Pools were good, staff worked hard and drinks were OK and would mix anything you wanted. Bad points Constant harassment to attend the membership meeting, we kept telling them we attended in Tucan and it’s not for us. Housekeeping Poor housekeeping few days at the beginning of the holiday they didnt clean the room we had to complain to concierge and asked them to be completed by 1pm as we like to sometimes rest with kids so can stay up later. This went on for a few days despite concierge saying they will sort. Only got resolved by me asking for the general manager email then miraculously something got sorted seems too many concierge more concerned with getting membership meetings than doing their job. Food Oh my everything is cold and like warm at best. Tried several al a carte restaurants even those were cold. Food in them was of poor standard and stale or over cooked. Buffet was similar had to try find something they cooked in front of you to get anything warm. It’s not rocket science just put them on hot plates rather than under a slightly warm light bulb. Expected a lot more for the tier level but won’t be returning to Iberostar will go back to our usual chains. Get the impression it’s gone done hill and caters for the easily pleased American audience who like quantity over quality.

I loved the beach and the members area is always great! Loved the shopping area and the fitness center it’s amazing. The beach is beautiful. Also want to send a shout out to Alexei energy to get us out to play beach games! He also has great info and lets us know where to go have fun!

Our vacation was great, the Maya hotel was amazing, beautiful and lovely decor! Star Camp was fantastic for our 8 year old. He loved going to camp, different activities and even some evening special events. Highly recommend! Perla and Mafer were so excelente for the star camp!

Paradise Found ???? Just wrapped up a fantastic trip at Iberostar Paraiso Maya with my dad and uncle. Despite a few minor hiccups with Storm Sara, we had an incredible time! Here are the highlights: Amazing Food: The seafood gala was a dream! Loved the buffets, especially the omelets. Shoutout to the fantastic staff at Hashiru, Marina, and Rancho! Stellar Service: The staff at Iberostar truly went above and beyond. Special thanks to Gerardo, Jonathan, Federico, Anastacio, Darlene, Emmanuel, Esteban, Angel, Jose, Adrian, and Irving for making our stay unforgettable. Beautiful Property: The Maya pool and the new circular pool huts are stunning! A few things to note: Golfing can be tricky due to strict tee time rules. Towels aren't always readily available at the Maya pool. Restaurant reservations aren't unavailable except for Rancho and Hibachi restaurants, but arriving early is best. Construction may impact some rooms, so check before booking. Our room in the RG penthouse had it worse with white paint all over our balcony, and the private pool was covered with debris. Overall, we had an incredible time and would recommend this resort!