All inclusive

Moon Palace Cancun

Riviera Maya 5.0

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Overview

The Moon Palace Golf & Spa Resort is nestled between 123 acres of tropical foliage and sandy beach. There is something for everyone, a wide range of activities, restaurants and their Signature Golf Course by Jack Nicklaus. The possibilities are endless.

Added value

Stay at 1, Play at 4 - Guests have access to the services and amenities of select sister resorts including Beach Palace, Moon Palace Cancun, Playacar Palace and Sun Palace. Transportation to sister properties

not included, please see hotel front desk for complete details.

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

2058

Rooms

Superior Deluxe Garden View
  • 1 king bed, or 2 double beds
  • Garden view
  • No more than 4 guests in the room
Superior Deluxe Garden View
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Stocked liquor dispenser
  • Complimentary toiletries

Superior Deluxe Ocean View
  • 1 king bed, or 2 double beds
  • Ocean view
  • No more than 4 guests in the room
Superior Deluxe Ocean View
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Stocked liquor dispenser
  • Complimentary toiletries

Family Deluxe
  • 1 king bed, and 2 double beds
  • Garden view
  • No more than 6 guests in the room
Family Deluxe
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Stocked liquor dispenser
  • Complimentary toiletries

Honeymoon Suite
  • 1 king bed
  • Ocean view
  • No more than 2 guests in the room
Honeymoon Suite
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Stocked liquor dispenser
  • Complimentary toiletries
Additional details

Honeymoon Suite ammenities include;

  • Two 25-minute massages.
  • Private beach lounge chair area with waiter service.
  • Welcome bottle of wine.
  • Liquor dispenser with premium, upgraded brands of liquor.

Amenities

  • Elevators.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Children’s pool
  • Playground

Kids club

Open daily


Age range: 4 to 12

Teens club

Teens club

Age range: 13 to 17
The age range below will determine the quantity of children during booking.
  • Children ages: 4 to 17
Type Amenities
Columpios Bar, Pool bar
Lounge Bar Bar, Lounge Live music
Lobby Bar Bar, Lobby bar
Pool Bar Bar
Noir Nightclub Nightclub Dance floor, Live DJs
Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Room
Type of restaurant Type of cuisine Open for Additional Information
El Manglar Buffet International Breakfast, Dinner, Lunch
Arrecifes Buffet Brazilian Dinner Dress code
Los Caporales À la carte Mexican Breakfast, Dinner Dress code
Palapa Delfines Buffet International Dinner, Lunch, Snacks
Palapa Pelicanos À la carte International Dinner, Lunch, Snacks
Sweet & Coffee Café Coffee and Pastries Snacks
Lobby Bar Snack bar International Snacks
La Gondola Buffet International, Italian Breakfast, Dinner This restaurant provides both buffet and à la carte dining
MoMo À la carte Asian Dinner Dress code
Bugambilias Buffet International Breakfast, Dinner, Lunch
Palapa Fragata Buffet Seafood Dinner, Lunch
Palapa Barracuda À la carte International Breakfast, Dinner, Lunch
Pool Bar Columpios À la carte Asian Dinner, Lunch
El Caribeno À la carte Caribbean Dinner Dress code
La Trattoria À la carte International Dinner Dress code, Reservations required
Agra À la carte Indian Dinner Dress code, Reservations required
  • Rooms: 2058
  • Property view .
  • Fitness centre: on site
  • Fitness classes: on site
  • Salon: on site ($)
  • Sauna steam room: on site
  • Spa: on site ($)
  • Spa treatments: on site ($)
km 340, Carretera Cancun
Chetumal Cancun, Mexico 77500
011-52-998-881-6000
11 km from CUN
  • All-inclusive: Included
    • All meals plus snacks
    • Unlimited international and domestic drinks

Pools

  • Jetted pools: 6
  • Kids pools: 2
  • Outdoor pools: 2

Golf

  • Golf: on site ($)

Water sports

  • Scuba diving: on site

Other sports

  • Climbing wall: on site
  • Tennis courts: on site

Other activities

  • Beach activities: on site
  • Daily activities: on site
  • Theme parties
  • Meditation garden
  • Marina
  • Dive tank
  • FlowRider
  • ATM
  • Concierge
  • Currency exchange
  • Dry cleaning available ($)
  • Giftshop available ($)
  • Laundry services available ($)
  • Meeting facilities available ($)
  • Tour desk
  • Valet parking
  • Catholic mass (Saturdays)
  • Car rental desk available ($)

Location

Address
km 340, Carretera Cancun, Chetumal Cancun, 77500, Mexico
11 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 5 out of 5

Love this hotel

Crystal R on May 18, 2022

We love Moon Palace! I highly recommend this hotel. The service and food is amazing! We have tried many all inclusive resorts and we haven’t found a hotel that has better food or service than Palace resorts! The rooms are amazing! Momo is our favorite restaurant! The dessert french toast at the teppanyaki restaurant is incredible! Joel in entertainment is incredible! He drove a cameraman while we got engaged at this hotel in March 2022 and helped my fiancé surprise me. We got to see him again on this trip! He does an amazing job entertaining everyone. We played a few of the pool games with him and really enjoyed it. Lucio at the pool bar is incredible too! He is very friendly and gives everyone he meets amazing service! We came back this past weekend for a wedding site visit! We met with Gisselle and Karen. They were very friendly and helpful. Thalia at corporate was very helpful and her communication was incredible. We really appreciated everyone’s help on planning our special day.

TripAdvisor users rated this property 5 out of 5

AMAZING AMAZING AMAZING

Taylor D on May 18, 2022

Had to share our amazing experience at Moon Palace Nizuc. We stayed from 2nd May - 16th May 2022. The service we received was second to none. We had an amazing view from our balcony, overlooking the sea & gardens (Pez Building). We had our wedding here too, Valeria our wedding planner and her team were again, fantastic. A few special mentions for staff, when we visited the pools we tended to stay in the same area (the one outside the playroom and our main servers were Juan Carlos, Adalberto & Glendy. they would walk around the pool, taking our drink orders and bring them back to us (as a group of 11 they were quite large orders) they would recommend drinks to us too and from that we found our new favourite cocktail - The Riviera Maya. (Also Strawberry Daiquiris, Mojito & Black Mojito’s we’re great) We went to El Manglar for breakfast nearly every morning and had Alejandro, Elia and occasionally Javier as our main servers the service provided was just brilliant. Alejandro would go out of his way to find my kids “purple grape juice” as it’s not something they usually provide (my kids & I love it). They would help carry plates back to the table and if they saw we had handbags they would immediately provide a stand for us to hang them on right by our table. They were so so attentive. Also, the variety and quality of food & drinks at El Manglar both at breakfast and dinner was 10/10 .. especially the puddings. Our room cleaners, well, just great again. They would clean our rooms daily, sometimes multiple times and when we went out for dinner we would come back and they would have done a turn down service (to prepare our beds for bed time) as well as laying my daughters nappies out & leaving a few chocolates. We visited as many restaurants as possible and found them all to be great but our favourites were: Agra, Momo Teppanyaki & Pier 8 Seafood & Grill. We absolutely loved visiting the cake & sandwich shop where they made THE BEST chicken cesar wraps, & baguettes, ice cream, cake, chocolate Bon bons & Macaroons. Excursions: Xcaret - this is a MUST DO, we went for the whole day, and got the plus tickets with photo pass & sea trek. Everything was amazing, exotically the snorkelling & evening performance. Isla Mujeres Catamaran trip - this was the BEST day out for us. The water is AMAZING. We went snorkelling in the sea and when closer to the island we went jumping off the boat in to the sea. Once on the island we avoided the Mexican shops (pressure selling in the main tequila shop) and walked straight to the pink Mia hotel looking for the lagoon, this lagoon was so beautiful, shallow waters amazing for snorkelling and SO MANY fish ??. We booked through moon palace for this with Cancun Adventures. Beach Palace - we did have to pay for a taxi to visit but this was a great day out, we were all inclusive here and treated very well. Water is absolutely stunning and they brought drinks & food out to us on the beach. Definitely recommend taking snorkel gear with you. The golf buggies driving around offering rides everywhere were so great especially when it’s very hot in the day. So, all in all, 20/10 and we will definitely be returning.

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