Active Advisories
The Flow Rider surf simulator at Moon Palace, Cancun is closed for maintenance until further notice.
Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.
Overview
The Moon Palace Golf & Spa Resort is nestled between 123 acres of tropical foliage and sandy beach. There is something for everyone, a wide range of activities, restaurants and their Signature Golf Course by Jack Nicklaus. The possibilities are endless.
Stay at 1, Play at 4 - Guests have access to the services and amenities of select sister resorts including Beach Palace, Moon Palace Cancun, Playacar Palace and Sun Palace. Transportation to sister properties
not included, please see hotel front desk for complete details.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per room per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
2058
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Jetted tub
- Smoking rooms available (upon request)
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- Stocked liquor dispenser
- Complimentary toiletries
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Jetted tub
- Smoking rooms available (upon request)
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- Stocked liquor dispenser
- Complimentary toiletries
- 1 king bed, and 2 double beds
- Garden view
- No more than 6 guests in the room
- 1 king bed, and 2 double beds
- Garden view
- Minimum 1 adult, maximum 4 adults
- Maximum 4 children
- No more than 6 guests in the room
- Balcony
- Jetted tub
- Mini-bar
- 2 connecting Superior Deluxe Garden View rooms
- Gaming devices
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- Stocked liquor dispenser
- Complimentary toiletries
Amenities
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Children’s pool
- Playground
Kids club
Open daily
Teens club
Teens club
- Children ages: 4 to 17
| Type | Amenities | |
|---|---|---|
| Columpios | Bar, Pool bar | |
| Lounge Bar | Bar, Lounge | Live music |
| Lobby Bar | Bar, Lobby bar | |
| Pool Bar | Bar | |
| Noir Nightclub | Nightclub | Dance floor, Live DJs |
Check-out time: 12 p.m.
Wi-Fi
- Lobby
- Room
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| El Manglar | Buffet | International | Breakfast, Dinner, Lunch | |
| Arrecifes | Buffet | Brazilian | Dinner | Dress code |
| Los Caporales | À la carte | Mexican | Breakfast, Dinner | Dress code |
| Palapa Delfines | Buffet | International | Dinner, Lunch, Snacks | |
| Palapa Pelicanos | À la carte | International | Dinner, Lunch, Snacks | |
| Sweet & Coffee | Café | Coffee and Pastries | Snacks | |
| Lobby Bar | Snack bar | International | Snacks | |
| La Gondola | Buffet | International, Italian | Breakfast, Dinner | This restaurant provides both buffet and à la carte dining |
| MoMo | À la carte | Asian | Dinner | Dress code |
| Bugambilias | Buffet | International | Breakfast, Dinner, Lunch | |
| Palapa Fragata | Buffet | Seafood | Dinner, Lunch | |
| Palapa Barracuda | À la carte | International | Breakfast, Dinner, Lunch | |
| Pool Bar Columpios | À la carte | Asian | Dinner, Lunch | |
| El Caribeno | À la carte | Caribbean | Dinner | Dress code |
| La Trattoria | À la carte | International | Dinner | Dress code, Reservations required |
| Agra | À la carte | Indian | Dinner | Dress code, Reservations required |
- Rooms: 2058
- Property view .
- Fitness centre: on site
- Fitness classes: on site
- Salon: on site ($)
- Sauna steam room: on site
- Spa: on site ($)
- Spa treatments: on site ($)
-
All-inclusive: Included
- All meals plus snacks
- Unlimited international and domestic drinks
Pools
- Jetted pools: 6
- Kids pools: 2
- Outdoor pools: 2
Golf
- Golf: on site ($)
Water sports
- Scuba diving: on site
Other sports
- Climbing wall: on site
- Tennis courts: on site
Other activities
- Beach activities: on site
- Daily activities: on site
- Theme parties
- Meditation garden
- Marina
- Dive tank
- FlowRider
- ATM
- Concierge
- Currency exchange
- Dry cleaning available ($)
- Giftshop available ($)
- Laundry services available ($)
- Meeting facilities available ($)
- Tour desk
- Valet parking
- Catholic mass (Saturdays)
- Car rental desk available ($)
Lobby
Lobby Bar
Pool
Kids Pool
Kids Club
Awe Spa
La Gondola
Arrecifes
El Manglar
Golf
Location
Reviews
NORMA GRANADOS PUBLIC RELATIONS MANAGER MOON PALACE CANCUN - Horrible customer service Moon Palace FLOODED ROOM
Road826952 on Feb 07, 2023
I have been a Palace Elite member for over 25 years and as such I would expect better treatment from NORMA GRANADOS,PUBLIC RELATIONS MANAGER, MOON PALACE CANCUN. I recently stayed at Moon Palace Nizuc and our room 6808 flooded at 11pm. We were awoken by the running water in the bathroom. The pipe burst behind the wall and the entire room was flooded in a matter of minutes. It took 3 calls to the front desk to finally get maintenance to the room 20 minutes later. Our room was changed BUT in the Palaces wisdom they decided that small inconvenience was not worthy of any form of compensation for the wasted night. DO NOT think you will get any respect from the managers at the hotel if anything goes wrong. FYI.. The next day at the buffet there was no cooked meats and half the trays were empty and we had to wait 15 minutes to get into the sparsely supplied buffet.
Greatest Vacations EVER!
Renee R on Feb 06, 2023
Love it so much at Moon Palace we became members. LOVE, LOVE, LOVE the staff, Resort and everything at Moon Palace. It will be hard to find a better resort. The pools and bars are so wonderful. I will never go anywhere else.
Vacation Offers
-
Kids and teens aged 4-17 stay, play and eat free at select all-inclusive Palace Resorts in Mexico and Jamaica.
Riviera Maya, Cancun, Cozumel, Ocho Rios - Runaway Bay, Montego Bay
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