Overview
The Moon Palace Golf & Spa Resort is nestled between 123 acres of tropical foliage and sandy beach. There is something for everyone, a wide range of activities, restaurants and their Signature Golf Course by Jack Nicklaus. The possibilities are endless.
Stay at 1, Play at 4 - Guests have access to the services and amenities of select sister resorts including Beach Palace, Moon Palace Cancun, Playacar Palace and Sun Palace. Transportation to sister properties
not included, please see hotel front desk for complete details.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
2058
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Jetted tub
- Smoking rooms available (upon request)
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- Stocked liquor dispenser
- Complimentary toiletries
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Jetted tub
- Smoking rooms available (upon request)
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- Stocked liquor dispenser
- Complimentary toiletries
- 1 king bed, and 2 double beds
- Garden view
- No more than 6 guests in the room
- 1 king bed, and 2 double beds
- Garden view
- Minimum 1 adult, maximum 4 adults
- Maximum 4 children
- No more than 6 guests in the room
- Balcony
- Jetted tub
- Mini-bar
- 2 connecting Superior Deluxe Garden View rooms
- Gaming devices
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- Stocked liquor dispenser
- Complimentary toiletries
Amenities
Lobby
Lobby Bar
Pool
Kids Pool
Kids Club
Awe Spa
La Gondola
Carvao
El Manglar
Golf
Location
Reviews
TripAdvisor Traveler Rating
Gone way down hill in recent years!
Daryl T on Jan 19, 2025
Daryl Toci 2/5 just now on Google Please read before you book!! Apparently the staff at this place went on strike a little while back. I'm not sure how it shook out but basically everyone that used to be friendly and helpful and nice must have got fired. The property is still very pretty it needs updating but still nice but the food is mediocre at best. Just really bad customer service. Why have front desk people that care nothing about customer service or try to be at all helpful. Any small thing you need you will be directed to someone else and that person will tell you see another person or they too can't help. Almost the Worst customer service I've seen. Also check your credit card for fraudulent charges! Was charged money after checking out and settling bill with the front desk they charged my card another charge for more money. Called to ask what for and they can't tell me apparently I have to send an email...what a surprise they can't help again!! Save your money for somewhere that appreciates your business, because this place ain't cheap to be treated this poorly. Everyone we talked to at the resort commented that it has gone downhill since last time.
Failure to keep commitments!
Pat J on Jan 18, 2025
LaBlanc Cabo was amazing! The staff and accommodations were great. The biggest downside to this and all Moon Palace Resorts is the relentless harassment to upgrade your membership or become amember when it is obvious to the membership that they are overselling and reducing the benefits promised. They just want the money and can careless if they follow through with the contracts. Sad because it WAS an amazing place to go!
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