Overview
The Ocean Maya Royale hotel is located on the seafront of Riviera Maya, in the heart of the Mexican Caribbean and close to Playa del Carmen.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
320
Inclusions
- Round-trip airport transfers
- Online or mobile check in available
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Balcony or terrace
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- 110 volts
- 1 king bed, or 2 double beds
- Ocean view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Balcony or Terrace
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- 110 volts
- 1 king bed
- No more than 2 guests in the room
- 1 king bed
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- 110 volts
Privilege amenities include;
- Privilege check-in & check-out with free late check-out until 3 p.m. (subject to availability)
- Welcome gift.
- Reservations with priority seating in all a la carte restaurants.
- 24 hour room service.
- Daily Privilege ‘Cook to order’ Breakfast served in a private designated area.
- Special dinner included for stays of 4 nights or more.
- Access to private Privilege lounge with Premium and International drinks, wine selection, breakfast, lunch and dinner service, coffee and tea menu, hors d’oeuvres & snacks, Wifi and PC’s with free internet service, personalized service and Private concierge.
- Private beach section with upgraded chaise lounges and bali beds and Private waiter service.
- Rooms include scale, full mini bar, welcome bottle of wine, turndown service, spa, exclusive bath amenities, exclusive towels in room, bathrobe and slippers.
- Privilege Kids will receive Daisy Welcome Kit, special drinks and meal in Privilege Lounge, bathrobe, beach toys, VIK (Very important Kid) in Family hotels.
- Butler Service.
- Access to visit, dine, and experience another Ocean Hotels property for an evening. Visit time frame is from 6pm to 1am, includes dinning, drinks, and entertainment. Transportation between properties is not included.
- 1 king bed
- Garden view
- No more than 2 guests in the room
- 1 king bed
- Garden view
- Minimum 2 adults, maximum 2 adults
- No more than 2 guests in the room
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- 110 volts
Privilege amenities include;
- Privilege check-in & check-out with free late check-out until 3 p.m. (subject to availability)
- Welcome gift.
- Reservations with priority seating in all a la carte restaurants.
- 24 hour room service.
- Daily Privilege ‘Cook to order’ Breakfast served in a private designated area.
- Special dinner included for stays of 4 nights or more.
- Access to private Privilege lounge with Premium and International drinks, wine selection, breakfast, lunch and dinner service, coffee and tea menu, hors d’oeuvres & snacks, Wifi and PC’s with free internet service, personalized service and Private concierge.
- Private beach section with upgraded chaise lounges and bali beds and Private waiter service.
- Rooms include scale, full mini bar, welcome bottle of wine, turndown service, spa, exclusive bath amenities, exclusive towels in room, bathrobe and slippers.
- Privilege Kids will receive Daisy Welcome Kit, special drinks and meal in Privilege Lounge, bathrobe, beach toys, VIK (Very important Kid) in Family hotels.
- Butler Service.
- Access to visit, dine, and experience another Ocean Hotels property for an evening. Visit time frame is from 6pm to 1am, includes dinning, drinks, and entertainment. Transportation between properties is not included.
- 1 king bed
- Garden view
- No more than 2 guests in the room
- 1 king bed
- Garden view
- Minimum 2 adults, maximum 2 adults
- No more than 2 guests in the room
- Jetted tub
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- 110 volts
Privilege amenities include;
- Privilege check-in & check-out with free late check-out until 3 p.m. (subject to availability)
- Welcome gift.
- Reservations with priority seating in all a la carte restaurants.
- 24 hour room service.
- Daily Privilege ‘Cook to order’ Breakfast served in a private designated area.
- Special dinner included for stays of 4 nights or more.
- Access to private Privilege lounge with Premium and International drinks, wine selection, breakfast, lunch and dinner service, coffee and tea menu, hors d’oeuvres & snacks, Wifi and PC’s with free internet service, personalized service and Private concierge.
- Private beach section with upgraded chaise lounges and bali beds and Private waiter service.
- Rooms include scale, full mini bar, welcome bottle of wine, turndown service, spa, exclusive bath amenities, exclusive towels in room, bathrobe and slippers.
- Privilege Kids will receive Daisy Welcome Kit, special drinks and meal in Privilege Lounge, bathrobe, beach toys, VIK (Very important Kid) in Family hotels.
- Butler Service.
- Access to visit, dine, and experience another Ocean Hotels property for an evening. Visit time frame is from 6pm to 1am, includes dinning, drinks, and entertainment. Transportation between properties is not included.
- Garden view
- No more than 3 guests in the room
- Garden view
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- 110 volts
Amenities
Lobby
Pool
Beach
Tennis courts
Spa
Spa
Mike's Coffee
Restaurant
La Hacienda Restaurant
El Charro
El Charro - Snack Bar
Wedding Facilities
Location
Reviews
September 2023 Beware!
L3718KGstevea (Wright City, Missouri) on Sep 26, 2023
This is our first time @ H10 brand. My wife is a TA and we were there with some clients. Stayed on the privileged side and it was just okay. The steakhouse was fantastic. The rest of the food was very average including the buffet which was below average. For $1,200 to $1,300 a person you could find a much better place to be honest. There are only two pools. There is no food service near the pool other than a very sub par Mexican restaurant. The beach area is very nice, however, there is little to no wait service on the beach. The 2 rooms we stayed in on the privileged side were very average and have many places where poor repairs have been made. Upon arrival to our "Privilege" room there was a bottle of wine sitting on the table in the "seating" area of our room. The table was very cheap and rickety. The table got bumped and the bottle fell to the floor and broke. We had been in the room less than 5 minutes. We texted our butler immediately and asked for a mop so we could clean it up and were told do not touch it as housekeeping will take care of it right away! 15 minutes later housekeeping showed up and took care of the mess. By this time the wine had run across the entire floor to the sliding door and the curtains that were hanging on the floor soaked in some wine. The next day our butler went to our client's room and told them to tell us that WE needed to go to the privilege office and PAY FOR THE CURTAINS THAT GOT "DAMAGED"! When we spoke to the representative we were told we owed $150.00. After a few minute discussion we were told that they were unable to wash the curtains. We then asked ....so you NEVER wash the curtains? They assured us that they do. We were then told when we asked why they couldn't be washed and the response was they could only wash "dirty" curtains not stained. We asked what the difference was and received a blank stare and were told to speak with the manager in the AM. Next morning back to the office and the Manager told us she would "goodwill us" so we didn't have to pay. 3 days later the curtains were changed and the replacement set was 2" off the floor, hmmm. Very embarrassing to go to our clients and have them relay the message to us! I have now read all the 1-star reviews and wish we had done more research before taking clients to OMR. We have been to Rivera Maya 9 times and this is easily the bottom of that list. If you are reading this please read ALL the 1-star reviews and trust me when I say EVERYTHING that is stated about the rooms, service, food and pool area are 100% true. If you have stayed at other resorts you are not going to be thrilled or impressed here unfortunately.
Great Resort you really feel on vacations.
U6408BFenriques on Sep 26, 2023
we have visited Cancun and the Rivera Maya twice a year. for the last 13 years we have stay in several Resorts all Adult only, some have been good and others just ok we just came back for our 3rd time to the resort the week of September 15th and as expected all went great, we are looking forward for March and definably at no time we will book there again.
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