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Overview
The Ocean Maya Royale hotel is located on the seafront of Riviera Maya, in the heart of the Mexican Caribbean and close to Playa del Carmen.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per room per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
320
Inclusions
- Round-trip airport transfers
- Online or mobile check in available
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Balcony or terrace
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- 110 volts
- 1 king bed, or 2 double beds
- Ocean view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Balcony or Terrace
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- 110 volts
- 1 king bed
- No more than 2 guests in the room
- 1 king bed
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- 110 volts
Privilege amenities include;
- Privilege check-in & check-out with free late check-out until 3 p.m. (subject to availability)
- Welcome gift.
- Reservations with priority seating in all a la carte restaurants.
- 24 hour room service.
- Daily Privilege ‘Cook to order’ Breakfast served in a private designated area.
- Special dinner included for stays of 4 nights or more.
- Access to private Privilege lounge with Premium and International drinks, wine selection, breakfast, lunch and dinner service, coffee and tea menu, hors d’oeuvres & snacks, Wifi and PC’s with free internet service, personalized service and Private concierge.
- Private beach section with upgraded chaise lounges and bali beds and Private waiter service.
- Rooms include scale, full mini bar, welcome bottle of wine, turndown service, spa, exclusive bath amenities, exclusive towels in room, bathrobe and slippers.
- Privilege Kids will receive Daisy Welcome Kit, special drinks and meal in Privilege Lounge, bathrobe, beach toys, VIK (Very important Kid) in Family hotels.
- Butler Service.
- Access to visit, dine, and experience another Ocean Hotels property for an evening. Visit time frame is from 6pm to 1am, includes dinning, drinks, and entertainment. Transportation between properties is not included.
- 1 king bed
- Garden view
- No more than 2 guests in the room
- 1 king bed
- Garden view
- Minimum 2 adults, maximum 2 adults
- No more than 2 guests in the room
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- 110 volts
Privilege amenities include;
- Privilege check-in & check-out with free late check-out until 3 p.m. (subject to availability)
- Welcome gift.
- Reservations with priority seating in all a la carte restaurants.
- 24 hour room service.
- Daily Privilege ‘Cook to order’ Breakfast served in a private designated area.
- Special dinner included for stays of 4 nights or more.
- Access to private Privilege lounge with Premium and International drinks, wine selection, breakfast, lunch and dinner service, coffee and tea menu, hors d’oeuvres & snacks, Wifi and PC’s with free internet service, personalized service and Private concierge.
- Private beach section with upgraded chaise lounges and bali beds and Private waiter service.
- Rooms include scale, full mini bar, welcome bottle of wine, turndown service, spa, exclusive bath amenities, exclusive towels in room, bathrobe and slippers.
- Privilege Kids will receive Daisy Welcome Kit, special drinks and meal in Privilege Lounge, bathrobe, beach toys, VIK (Very important Kid) in Family hotels.
- Butler Service.
- Access to visit, dine, and experience another Ocean Hotels property for an evening. Visit time frame is from 6pm to 1am, includes dinning, drinks, and entertainment. Transportation between properties is not included.
- 1 king bed
- Garden view
- No more than 2 guests in the room
- 1 king bed
- Garden view
- Minimum 2 adults, maximum 2 adults
- No more than 2 guests in the room
- Jetted tub
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- 110 volts
Privilege amenities include;
- Privilege check-in & check-out with free late check-out until 3 p.m. (subject to availability)
- Welcome gift.
- Reservations with priority seating in all a la carte restaurants.
- 24 hour room service.
- Daily Privilege ‘Cook to order’ Breakfast served in a private designated area.
- Special dinner included for stays of 4 nights or more.
- Access to private Privilege lounge with Premium and International drinks, wine selection, breakfast, lunch and dinner service, coffee and tea menu, hors d’oeuvres & snacks, Wifi and PC’s with free internet service, personalized service and Private concierge.
- Private beach section with upgraded chaise lounges and bali beds and Private waiter service.
- Rooms include scale, full mini bar, welcome bottle of wine, turndown service, spa, exclusive bath amenities, exclusive towels in room, bathrobe and slippers.
- Privilege Kids will receive Daisy Welcome Kit, special drinks and meal in Privilege Lounge, bathrobe, beach toys, VIK (Very important Kid) in Family hotels.
- Butler Service.
- Access to visit, dine, and experience another Ocean Hotels property for an evening. Visit time frame is from 6pm to 1am, includes dinning, drinks, and entertainment. Transportation between properties is not included.
Amenities
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Adults only
| Type | Amenities | |
|---|---|---|
| Pool bar | Bar, Pool bar | |
| Swim up bar | Bar, Swim-up bar | |
| Lobby Bar | Bar | |
| Sport Bar | Bar, Lobby bar, Sports bar |
Check-out time: 12 p.m.
Wi-Fi
- Room
- Throughout the property
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| La Hacienda | Buffet | International | Breakfast, Dinner, Lunch | |
| El Charro | À la carte | Mexican | Dinner | |
| Yookoso | À la carte | Asian | Dinner | |
| La dolce Vita | À la carte | Italian | Dinner | |
| Snack area | Snack bar | International | Lunch, Snacks | |
| Mike's coffee | Café | Coffee and Pastries | Snacks | |
| Blue Moon | À la carte | International | Dinner |
- Rooms: 320
- Fitness centre: on site
- Salon: on site ($)
- Sauna steam room: on site
- Spa: on site ($)
- Spa treatments: on site ($)
- Water aerobics
-
All-inclusive: Included
- Unlimited international and domestic drinks
Pools
- Outdoor pools: 2
Water sports
- Motorized watersports: on site ($)
- Non-motorized watersports: on site
- Scuba diving: on site ($)
- Snorkeling: on site
Other sports
- Aerobics: on site
- Bicycles: on site ($)
- Tennis courts: on site
Other activities
- Beach activities: on site
- Daily activities: on site ($)
- Games room: on site
- Nightly entertainment: on site
- Towel service
- Umbrellas
- Lounge chairs
- Dive school available ($)
- Business centre available ($)
- Currency exchange available ($)
- Giftshop available ($)
- Laundry facilities available ($)
- Meeting facilities available ($)
- Tour desk available ($)
- Wedding facilities available ($)
- Car rental available ($)
- Free Wi-Fi in the lobby
Lobby
Pool
Beach
Tennis courts
Spa
Spa
Mike's Coffee
Restaurant
La Hacienda Restaurant
El Charro
El Charro - Snack Bar
Wedding Facilities
Location
Reviews
Amazing holiday - sad to be home
JeniL1307 (JLLove) on Jan 31, 2023
We stayed at this hotel for the first time in January 2023, for two weeks. Here’s my honest review; The biggest pro this hotel has, is most definitely the entertainment team. Melissa, Kenddell, Camillo, Andrea, Chiqui baby & Angel are the most hardworking, friendliest, welcoming team we have ever come across. We’ve seen reviews saying that if you’re a first time guest they don’t really approach you, but this definitely wasn’t the case for us. We had the most amazing two weeks making friends with all of the entertainment team and we couldn’t be happier. I think if you make yourself approachable to the team, they will approach you. As part of their job I guess they can spot people who don’t want to be approached and just want to enjoy their holiday to themselves, which is good as it means people won’t feel ‘disturbed’ if they don’t want to be. The team work extremely hard, over long hours and never let this dull their sparkle! The nightly entertainment is external teams who clearly work very hard to produce shows, so it’s definitely nice to show them some support, by way of really helps their m resort are beautiful ! The comfiest bed we have ever had abroad! * The grounds are absolutely stunning! Although during our two weeks we didn’t walk around all of the grounds, the bits we did see were absolutely breathtaking. * The hotel grounds & buildings were all kept extremely clean & we never ever had any issues with cleanliness. The staff clearly work extremely hard! Our room was cleaned daily, fridge restocked & fresh coffee packs left daily. * Mike’s coffee shop, Dolce Vita & El Charro were our favourite places to visit for food / drink ( the short rib at Blue Moon was absolutely incredible too ) * The Bar staff at the bars are the best we have come across !! Eber, Johnny, Diego, Miguel at the pool bar are the best team! They remember everyone’s drinks somehow & are always happy to produce any drink you ask for! ** Although the food in the Hacienda (main buffet) was not always piping hot, there was always a lot of choice & different themed evenings! (Bare in mind they are trying to cater for everyone, which is a few thousand people, and they do refill the options as quickly as they can!) ** I’m a very fussy eater and didn’t ever struggle to find a lot to eat! I was never hungry. ** The prices in the hotel shop are very high, if you can, it would be much better to get a taxi to a nearby shop, or into Playa Del Carmen & go to 5th Avenue etc ! ** We did always get sunloungers, although we were up at 7:15AM to see the sunrise each day & put our towels out then, as many other people had already done so, but this is something that happens all across the world at holiday resorts so we didn’t really see it as an issue to be honest! There was always one or two sun beds dotted around the pools and plenty on the beach during the day that could be used if you were not too fussed on where you were sat / having multiple beds together. We did do this on the odd day or two that we didn’t make it up for the sunrise, and found it to be no issue, or got sunloungers by the ‘quiet pool’ and walked over to the ‘noisy pool’ if we wanted to be in there as it’s literally a matter of steps away! :) ** Just a note, our shower had stickers on, showing which side was hot and which side was cold, we never struggled to have a hot shower in the whole time we were there, if there are no stickers on your shower / tap then just bare in mind that I think it was the opposite way to what you would expect :) We can’t wait to come back to this hotel. We had an amazing two weeks and are extremely sad to be home! A holiday is what you make of it, no matter where you are. Enjoy yourself!
Not 5* luxury, very loud, and seriously needs updating
SHP1490 (London, United Kingdom) on Jan 31, 2023
We booked 9 nights at the OMR thinking it would be 5* luxury, but sadly there was a LOT to be desired. We have stayed at a number of 5* hotels across the Caribbean and Asia, and unfortunately this was nowhere close to any of them. Decor/general experience: Overall, the entire hotel needs revamping and updating. It is clear that the lobby, terrace, restaurants and rooms are significantly dated. While cleanliness was fine, the drab interiors and exteriors really took away from the entire experience. The beach is beautiful and lined with white sand, and this is where we spent the majority of our rest/relaxation time - but the beach itself has limited space, and there is no easy access to the water. We avoided the entire pool area as it was unbelievably packed and so incredibly loud. Pool loungers are crammed around the perimeter of the pools so you have no choice but to bunk beside strangers, and the music and 'entertainment' starts blaring from 11:30 in the morning. Even on the beach, you can hear how loud the music system is, detracting away from any hope of relaxation at all. Loungers are reserved by guests without fail every morning by 9am, despite there being signs everywhere indicating that this is not allowed. Restaurants: The dining experience was, with the exception of El Charro, average at best. There is only one buffet restaurant available for breakfast. Food selection is fine, but it is clear that the restaurant was understaffed. It would often take a long time for things like bacon, fruit and other hot food to be replenished - and the food that was laid out got cold quickly. Queues for the omelette station were often laughable, and on a number of occasions we even had to queue to get *into* the restaurant because tables were not being cleaned down quickly enough. El Charro by the pool was our go-to for lunch and dinner - dinner was always an enjoyable experience. However, the menu for both lunch and dinner is quite limited and did not change throughout our entire stay. We were travelling with one vegetarian guest, who could only eat about 5 things from the menu (which kept having to be rotated, giving the limited availability). That being said, this particular restaurant served its purpose. Dolce Vita is average for an a la carte option - food was under-seasoned, and I find it baffling that an Italian joint only offers one pizza choice that changes every day. We also had to queue for this restaurant. The teppanyaki grill bar was fine - just that. Our chef was lovely, but there was not enough theatre or entertainment, which really diluted what the entire experience was meant to be. On top of that, there is a set menu which consists of sushi, some miso soup and a few grilled skewers. They were all fine, but nothing stood out as overly exceptional. We have been to a number of teppanyaki restaurants at other hotels, but OMR's one was severely lacking. The hotel needs at least one more restaurant - not just for variety, but also because the number of guests in the hotel warrants it. It also needs a nice bar area for drinks in the evening - the lobby bar felt like a bar from an airport and was filled with guests trying to get as drunk as possible off of the (limited) all-inclusive drinks. We favoured the small bar outside El Charro instead, but even that had only TWO tables to sit at to enjoy a drink before dinner, and drinks were always served out of plastic glasses (how very 5*). Noise: This was a serious issue across the entire hotel. Noise by the pool and beach area during the day is one thing - but we could not forgive the evening entertainment noise. Daily evening entertainment would *start* at 9:30pm and go on until at least 11:30pm. This is far too late in the night to be blasting music, which echoes across the entire resort. We struggled to get to bed most nights, even though our room wasn't particularly close to the lobby/terrace area. Staff: The staff were all lovely, and it is clear that they are trying to work hard. That being said, nothing about the service was particularly exceptional - once again, it was just fine. For a hotel that is billing itself as a luxury 5* resort, I would seriously question the validity of this and would personally say this is a 3.5* hotel. Overall, I would not rush to go back to this hotel and would also not specifically recommend it for those who are wanting to experience true luxury and bliss. H10 needs to seriously consider remodeling the entire resort and bringing it in line with other hotels that are truly at the 5* level.
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