Overview
Pure white sands, crystal-clear waters and warm tropical breezes promise a perfect paradise at Secrets Akumal. Situated on the coast of the Yucatan Peninsula and just a one hour drive from Cancun International Airport, this haven is located on one of the most pristine beaches in Mexico. This adults-only escape is close to the area's most unique sites including an authentic Mayan village and the world's largest underground river. A whole new world awaits at the all-new Secrets Akumal Riviera Maya.
*This hotel is available from both Cancún International Airport and Tulum International Airport.*
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Inclusions
- Daily activities
- Round-trip airport transfers
- Nightly entertainment
- All taxes
Rooms
- 1 king bed, or 2 double beds
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- TV
- 1 king bed, or 2 double beds
- Tropical
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Tropical
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Coffee maker
- Concierge service
- Jetted tub
- Lit make-up mirror
- Mini-bar
- Pillow menu
- Pillow top mattress
- Seating area
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- TV
- 1 king bed
- Partial ocean view
- No more than 2 guests in the room
- 1 king bed
- Partial ocean view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Coffee maker
- Concierge service
- Jetted tub
- Lit make-up mirror
- Mini-bar
- Pillow menu
- Pillow top mattress
- Seating area
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- TV
- 1 king bed
- Tropical
- No more than 2 guests in the room
- 1 king bed
- Tropical
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Coffee maker
- Concierge service
- Jetted tub
- Lit make-up mirror
- Mini-bar
- Pillow menu
- Pillow top mattress
- Seating area
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- TV
- 1 king bed
- Tropical
- No more than 2 guests in the room
- 1 king bed
- Tropical
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Coffee maker
- Concierge service
- Jetted tub
- Lit make-up mirror
- Mini-bar
- Pillow menu
- Pillow top mattress
- Seating area
- Smoke-free
- Upgraded amenities
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- TV
Preferred Club benefits include:
- Private Preferred Lounge
- Preferred Status and Amenities
- Concierge service
- Daily continental breakfast service in the lounge
- Afternoon hot and cold hors d'oeuvres
- Exquisite desserts and fine liquors in the lounge
- Free internet access in suite
- Free computer access in Preferred Lounge
- Upgraded mini bar service
- Upgraded bath amenities
- Complimentary access to the hydrotherapy circuit at the Spa once per stay
- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Coffee maker
- Concierge service
- Jetted tub
- Lit make-up mirror
- Mini-bar
- Pillow menu
- Pillow top mattress
- Seating area
- Smoke-free
- Upgraded amenities
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- TV
Preferred Club benefits include:
- Private Preferred Lounge
- Preferred Status and Amenities
- Concierge service
- Daily continental breakfast service in the lounge
- Afternoon hot and cold hors d'oeuvres
- Exquisite desserts and fine liquors in the lounge
- Free internet access in suite
- Free computer access in Preferred Lounge
- Upgraded mini bar service
- Upgraded bath amenities
- Complimentary access to the hydrotherapy circuit at the Spa once per stay
- 1 king bed
- No more than 2 guests in the room
- 1 king bed
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Bathroom with tub and shower
- Ceiling fan
- Pillow menu
- Pillow top mattress
- Smoke-free
- Upgraded amenities
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- TV
Preferred Club benefits include:
- Private Preferred Lounge
- Preferred Status and Amenities
- Concierge service
- Daily continental breakfast service in the lounge
- Afternoon hot and cold hors d'oeuvres
- Exquisite desserts and fine liquors in the lounge
- Free internet access in suite
- Free computer access in Preferred Lounge
- Upgraded mini bar service
- Upgraded bath amenities
- Complimentary access to the hydrotherapy circuit at the Spa once per stay
- 1 king bed
- Tropical
- No more than 2 guests in the room
- 1 king bed
- Tropical
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Coffee maker
- Concierge service
- Jetted tub
- Lit make-up mirror
- Mini-bar
- Pillow menu
- Pillow top mattress
- Seating area
- Smoke-free
- Upgraded amenities
- In-room tablet
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- TV
Preferred Club benefits include:
- Private Preferred Lounge
- Preferred Status and Amenities
- Concierge service
- Daily continental breakfast service in the lounge
- Afternoon hot and cold hors d'oeuvres
- Exquisite desserts and fine liquors in the lounge
- Free internet access in suite
- Free computer access in Preferred Lounge
- Upgraded mini bar service
- Upgraded bath amenities
- Complimentary access to the hydrotherapy circuit at the Spa once per stay
- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- Maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Coffee maker
- Jetted tub
- Lit make-up mirror
- Mini-bar
- Pillow menu
- Pillow top mattress
- Seating area
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- TV
Amenities
Hotel Aerial
Resort Exterior
Lobby
Lobby Terrace
Rendezvous Lobby Bar Terrace
Pool Area
Infinity pool
Jacuzzi
Pool
Daybeds on the beach
Courtyard View
Portofino
Oceana
Seaside Grill
The Wine Cellar
Desires Music Lounge
Market Café
Halftime Bar
Coco Café
Sugar Reef Beach Bar
Barefoot Grill
El Patio
Barracuda Beach Bar
Bordeaux
Himitsu
Desires
Lounge at Central Plaza
Exterior
Spa Hydrotherapy Circuit
Couples Massage
Fitness Centre
Wedding Facilities
Location
Reviews
TripAdvisor Traveler Rating
Holiday of a lifetime “Welcome Home”
CALLUM G on Dec 06, 2024
Finance and I stayed for 11 nights between 22/11/2024 and 04/12/2024 and we had the most amazing time and were gutted to leave. After the reading the previous reviews we did not expect the hotel and its staff to live up to the high expectations that we had, however we were so wrong as we could not have asked for a better stay. We will be going back. The Staff: Whilst everything is amazing, a special shout out must be made to the amazing team that keep the hotel running. The level of care and personal attention they provide for each and every guest is just amazing, even to the small things like remembering your name (bearing in mind there must be c.800 guests at any one time!). They strike the perfect balance of providing an attentive personal service without being in your face every 5 minutes. We found ourselves posting up at which ever pool we know Antonio was going to be at! Whilst everyone was superb, the below people truly made our trip so special and are the reason we are coming back (excuse the poor spelling): Antonio (concierge) Alejandro (concierge) Ana (waitress) Erik (waiter) Felippe (waiter) Gabrial (activities) Renee (activities) Ricardo (bell boy) Sofia (building 5 concierge) Marco ( swim up bar tender) Salsi (bar tender) Mario (preferred club concierge). Room: The rooms were incredible and so so spacious. We booked initially for the most basic junior suite (albeit preferred, but not sure if there was any difference) and upgraded to a swim up suite for the last few days. In all honesty, on reflection we didn’t feel the swim up suite was necessary as the pools and beds were so comfortable and if you wanted some quieter time, the lagoon pool was a good option. Mini bar restocked daily with branded soft drinks and snacks as well as local beer. Daily house keeping and turndown service which is nice. Room service facility is really good with a great selection of food and drinks, all included as part of the room cost. We found ourselves a couple of morning just ordering breakfast to have on the balcony. Only recommendation is that there could be a bit better timing or coordination with turndown service as we were often still in the room when they came, however we would simply just say what time we would like it, so minor really. Food: Food overall was excellent, we tried every restaurant save for Oceana and enjoyed all of them. Particularly enjoyed the seaside grill for breakfast and lunch, however the market cafe (buffet) was second to none with cooked to order omelettes, steaks, seafood, shellfish, pasta every day as well the usual type of buffet food with options that allow you to try some different food I.e tamales. The special lunch options by the activity pool were really good but we were only interested in the BBQ day and the Seafood day, which were amazing really fresh cooked , well flavoured food with generous portions. Did not try the pizza station. Pool food from barracuda bar was really good and probably our favourite notably the pulled pork burger and short rib. We didn’t love the Mexican restaurant as much as we expected to as, in that the flavours didn’t agree with. We also didn’t love the Greek restaurant that much either. However I should note that these were our first two nights and we were extremely jet lagged so perhaps not giving them a fair shout. My personal favourite was Himitsu for both Tepenyaki and Al a carte. French and Italian also good (but see note below) and seaside grill was your “standard” option which again was very good. One thing I would recommend is that don’t have any expectations when you order from any of the “international” restaurants, as it will likely not be what you’re expecting. I.e I ordered the Neapolitan pizza from the Italian restaurant, which I would have expected to be a very thin light crust, whereas what I got closer resembled a deep dish pizza, still nice, just not what I expected. Wait times for popular restaurants can be long during peak times c.20:00, we waited I think 45 minutes for the French restaurant when we went. So be prepared. Perhaps they could introduce a booking system for the restaurants? Bars and drinks: All the bars and drinks are well stocked and bartenders make great cocktails that actually taste great unlike most places. There was I think about 5 different beer choices which is nice and there don’t make the drinks stupidly strong unlike most places but you do have the option to ask for a double. Really good quality of liquor available (especially in the preferred club) which is included within your stay, however make sure to specify which brand you want used in your drink as otherwise they’ll just use the “local” brands kept under the bar as opposed to the names brands at eye level. A bit cheeky but fair enough. Pools / Activities: All three pools were great, we sat around all of them throughout are trip and enjoyed them all equally. Only thing with the lagoon poo is that we did find ourselves going to the bar more as waiter service was not as frequent. Good amount of activities which are fun to do and watch. But not in your face nor take up the whole activity Poole when in use. 100% do the snorkelling tour, best part of the trip. Entertainment: We didn’t get to see much of the entertainment as it was typically on while we were eating, which I personally think is a little early for entertainment. Also it was never made clear that food is available at the entertainment evenings so it doesn’t need to be one or the other, I just think that could have been made clearer. We only saw the pirate show which was incredible, I won’t go into too much detail but make sure not to miss it. Preferred club: As mentioned, we did the preferred club. Which includes the following (perhaps more but I’m not sure): Separate check in Preferred lounge with premium liquor Slightly bigger room with outside plunge Pool Bottle of liquor for your stay Access to seaside grill for breakfast Greek restaurant for dinner Personally I think it was worth it and would do it again, but it’s down to the individual and definitely not crucial to have a nice time. Overall: Best place we have stayed, the 5* review is truly bone fide and we will be coming back the only other thing that would be useful is if the hotel could provide some advice on tipping expectations I know it’s completely subjective and not mandatory so it’s different each time, but being from the UK where tipping isn’t so standardised, we ended up doing $40 a day in the first few days on tips alone, so perhaps if the hotel could provide some guidance on who best to tip and suggest amounts either on a daily basis or advice if tips are shared etc as we kept trying to make sure everyone was included but ended up spending quite a lot on tips alone. Can’t wait to come back!
Fantastic from start to finish
jason1510 (Southampton, United Kingdom) on Dec 05, 2024
Fantastic experience from start to finish. Beach spotlessly clean and beautiful white sand. Snorkelled everyday and saw a whole host of different marine fish and turtles which was a great experience. Resort perfect size and easy to walk to anywhere you need to get to within 5 minutes max. Food and drink all excellent, we tried all the restaurants and were never disappointed. All of the staff were fantastic - nothing too much trouble and always happy to see you. Special shout outs to our Concierge in building 9c Sergio who went above and beyond, Daniel in Himitsu Asian restaurant, Sebastien in the Italian and Eduardo in Market Cafe. Whole resort is spotlessly clean and our Junior Suite Ocean view room was excellent. Did not opt for preferred and glad we did not. An extra $200 per night to have the privilege of an a la carte breakfast and separate area of sunbeds on the beach not worth the extra money. Only complaint would be allowing guests to reserve sunbeds at stupid o'clock in the morning and then not turning up until late morning, lunchtime or not at all. Highly recommend and will definitely return.
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