All inclusive

Bahia Principe Luxury Sian Ka'an - Adults only

Akumal 5.0

Overview

Contemporary design with luxury amenities to match.  At Bahia Principe Luxury Sian Ka'an, the innovative architecture fuses modern design with nature and allows you to immerse yourself in the Mayan jungle.  Just steps away, you’ll find the golf course, an ideal setting for both lifetime lovers of the sport and beginners. It’s a place of incomparable natural beauty. 

Added value

Guests staying at Bahia Principe Luxury Sian Ka'an, Bahia Principe Grand Coba and Bahia Principe Grand Tulum receive discounted golf at PGA Riviera Maya.

18 holes Championship Course, Twilight Championship Course and 9 Holes Executive Course.

Rates include:

Green fee with golf cart

2 bottles of water per person

24 practice balls.

Tee time reservations: contactcenter@pgarivieramaya.com

 

 

Bahia Principe Luxury Sian Ka’an guests have access to facilities and restaurants of Bahia Principe Grand Coba, Bahia Principe Grand Tulum and the Bahia Principe Luxury Akumal (except buffet restaurants). 

Other Fees: Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

420

Rooms

Junior Suite
  • 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
  • No more than 3 guests in the room
Junior Suite
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Balcony or terrace

Junior Suite Superior
  • 1 king bed, and 1 sofa bed
  • No more than 2 guests in the room
Junior Suite Superior
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Balcony or terrace

Junior Suite Superior Garden
  • 1 king bed, and 1 sofa bed
  • Garden view
  • No more than 3 guests in the room
Junior Suite Superior Garden
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Balcony or terrace

Junior Suite Superior Penthouse
  • 1 king bed
  • No more than 3 guests in the room
Junior Suite Superior Penthouse
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Balcony or terrace

Amenities


Location

Address
Carretera Chetumal Km 250, Akumal, Quintana Roo, 77780, Mexico
Chetumal-Cancun KM 250

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 2 out of 5

You need to read this before you book!!!

Coloradoguiding (Avon, Colorado) on May 11, 2024

I've spent 20 years in hospitality working front desk at a 4-star hotel, as a chauffeur, and backcountry tour guide. I mention that because I've worked in these roles, so I know the challenges these operations face and set my expectations low knowing what the staff deal with every day. My "par for the course" if you will is a little better service than I'd receive at any chain Motel in America. My wife and I stayed for a week to celebrate her birthday and knew ahead that we were going to get what we were paying for. We also know how hard these staff members work and always bring plenty of cash to tip all the staff who assist us (something that we did not see many others doing. If you can't afford to tip the staff you can't afford to go!) Here's a breakdown of our experience: Pros: Private Driver to the hotel (although we had to wait 10 minutes) Accommodation and all facilities were very comfortable A la carte restaurants were delicious (loved Mediterano, Ku'uk, Mikado, and Alux.) Par 3 golf course was beautiful, fun, and challenging Coffee machine at Cenote (however it was broken one morning) Staff were always warm and accommodating especially Carlos at the pool bar and Giovanni at the Akumal desk. Happy birthday sign on the door and chocolates delivered for my wife's birthday The Akumal adults-only beach Neutral: Spa Pools/beach On-property transportation system No beach/pool service (get your own drinks) No breakfast buffet option after 10:30 am (bummer after late arrival) Took almost an hour for room service to bring water (since none was replenished) Kicked a rock at the beach and skinned the front of my big toe. The lifeguard came down and bandaged me up (we keep a first aid kit so no issue with follow-up med supplies but could have been an issue if we didn't) Buffet food at all locations was edible but not good Cons: Pool/Beach towels. Never received them at check-in, checked back the next morning still none were available so we were told to get them from the property we were visiting. The towel lady there told me to speak with the front desk, the front desk called over and told me to get back on a tram to get towels at my hotel. Luckily spoke with a manager who found us two, but ruined our relaxing birthday beach day. We travel often and would have brought our travel beach towels had we known how frustrating this would have been. Spoke with the manager at the desk but no solution was ever offered. Had the room cleaned but the minibar was not refreshed until Day 5. Being in MX and unable to drink the water this made no sense. If I wanted to drink beer 24/7 no problem, but if I wanted to stay hydrated I had to leave the room in search of a water refill station which all closed down around 8 pm. We always bring reusable water bottles, but it's frustrating to have to rely on them at an all-inclusive. The room only had 2 days' worth of coffee packets which were also not replenished which meant that 2 mornings I had to leave the room in my PJs to get coffee and bring it back to enjoy on our balcony. Called to have the bellman help with the luggage when leaving due to my toe injury. He pulled out behind a stopped truck in the road which proceeded to back up and hit the cart we were in. I have quick reactions so I was able to jump out of the way, but could have easily resulted in a severe injury had I not had my wits. About 7 people showed up within 30 seconds to take photos and talk with each other. Wasn't until the new driver picked us up that we were even asked if we were ok. The front desk was quick to get a statement but did not offer any apology or so much as a discount on any of our room expenses which they had no problem charging before asking for our statements. The private driver back showed up 10 minutes late and was going noticeably faster than all the traffic he was weaving in and out of. Nearly hit 3 other vehicles including a 1 foot miss while doing 70mph. Drove so poorly that another driver cut him off and flipped him off, making us fear some sort of retaliation about to occur. As a former professional driver, I was aghast that this was the type of driver the hotel would employ and that we paid extra for that experience! Conclusion: This was the 4th all-inclusive we've been to and was the most disappointing in our travels. We chose to go to the Riviera Maya on this trip (having done Cabo and Puerto Vallarta in the past) to experience a new place, but it was disappointing, and do not expect to return. My parents were planning to join and after our experience, I'm glad they were unable to attend. If you're looking to stay in the area, consider other options.

TripAdvisor users rated this property 5 out of 5

Excellent stay except the Beach Bar service.

Carlos A on May 08, 2024

The experience was great except the little hotel beach area including the bar service. There is a guy there [Beach Bar] called Santiago showing the worst customer service I've ever seen. He and his team of 2 more guys including a lady maybe called Lucinda were really rude and very unrespecful with us and all the guests there. They do not deserve be part of the wonderful BP team. Managers have to be pending of supervise these 3 guys while they work so far of the hotel. The rest of the services were great mentioning Roberto at the front desk and Daniel in the Restaurant Buffet. Excellent stay except the bad experience at the beach bar.

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