Contemporary design with luxury amenities to match. At Bahia Principe Luxury Sian Ka'an, the innovative architecture fuses modern design with nature and allows you to immerse yourself in the Mayan jungle. Just steps away, you’ll find the golf course, an ideal setting for both lifetime lovers of the sport and beginners. It’s a place of incomparable natural beauty.
Access to the facilities and restaurants of the Bahia Principe Luxury and Bahia Principe Grand hotels in the complex, except buffets. Guests may use the buffet in their own hotel.
DO NOT BOOK YOUR VACATION WITH THEM!!!!!! They are quick to take your money, even though they are closed until November. When I read the review that they were doing a bait and switch with their reservations when you arrive, I called and canceled my reservation immediately. It has been over a month since I have requested my full refund of my full payment and I have yet to receive my money. They blamed the delay on being short staffed…..
DO NOT BOOK UNTIL THEY ARE OFFICIALLY OPEN
Jun 08, 2021
As the previous review stated, this resort will NOT be open until NOV. I too made a rsv directly with BHP the first week of May for SK for this July but paid in full. I only found out by happen chance while searching the resort on FB and the comments on their fan page indicated rsv were being switched if booked with an agency (Canada). Immediately, I sent email after email and only two responses where ever received. One telling me to visit their website to see what hotels are open and another stating the hotel is closed and to email the reservation address directly (I DID!). When trying to call their call center I was miraculously disconnected after they pulled my rsv up. FINALLY, an agent confirmed my rsv was switched over to Akumal and that I would have a like room. This is fine and all but like room is not ADULTS ONLY! Additionally, the rates are higher at SK. After being completely upset over this I was placed on hold for 15 min to be told they have internal notes to place me in the adults only section or possibly a ocean front room. When asked why no one bothered to reach out to me, the rep stated they are just starting to contact reservations made in June/July.
This is a drag and foreign to me as I have been a LONG time guest of BHP resorts. I have stayed at Akumal, Tulum and Coba many many times. Sian Ka’an was the only resort we had yet to stay. In fact, my family just returned from Tulum this April. I have never experience such unprofessional service. We’ve been guests at their resorts all over since 08 but after this, we will never book again.
Bahia - All you had to do was contact me and tell me this. I am fine with Akumal but all you did was take my money and quietly hope I’d not notice until I got there and you’d think I’d have no other options so I’d just stay. Imagine if this were a first time guest. Thinking they booked one resorts only to be shafted. Terrible. You are taking ppls money interest free and then attempting to offer a lesser product. One someone may not want at all.