Learn about all active advisories related to this hotel
Please note: Construction for the Tren Maya project (Mayan Train intercity railway) is occurring offsite behind Bahia Principe Luxury Sian Ka'an until further notice. Noise may be noticeable on property throughout the day.
Contemporary design with luxury amenities to match. At Bahia Principe Luxury Sian Ka'an, the innovative architecture fuses modern design with nature and allows you to immerse yourself in the Mayan jungle. Just steps away, you’ll find the golf course, an ideal setting for both lifetime lovers of the sport and beginners. It’s a place of incomparable natural beauty.
WestJet Vacation guests of Bahia Principe Luxury Sian Ka'an receive preferred green fees at PGA Riviera Maya golf course, contact firstname.lastname@example.org for additional details and to book your tee time. Club rental and transportation to the course are not included in the green fees and are available at an additional cost should they be required.
Bahia Principe Luxury Sian Ka’an guests have access to facilities and restaurants of Bahia Principe Grand Coba, Bahia Principe Grand Tulum and the Bahia Principe Luxury Akumal (except buffet restaurants).
Absolutely awful customer service all around. Erandi, Guillermo, Angel, Vitor, Diana ALL NEED TO BE FIRED. They made me miss my flight because I booked airport transportation for 11:30am through them. I even went to the front desk an hour before to confirm and they told me everything was great! It wasn’t. I’m currently having to beg delta to rebook a flight. On top of sheets being dirty, hot tub broken, having to call the front desk millions of times, then having to walk alllll the way there. Only for the manager Vitor to tell me he’d do his best to “change my experience” he literally did nothing useful. I don’t need a towel Swan and cheap wine, I needed the accommodation and customer service I PAID FOR! I have been emailing corporate demanding a refund for the last two days.
Runaround at Check In
Sep 19, 2023
Being given the runaround at the front desk was unacceptable. Making us wait 2 hours while they ‘cleaned’ our room was unacceptable. Kept making excuses and saying it was being cleaned. I called b.s. and went for a stroll to look for myself. No housekeeping to be seen. We are repeat customers who won’t be repeating again. There are plenty of amazing hotels in Riviera Maya to choose from that offer excellent service.