All inclusive

Bahia Principe Luxury Sian Ka'an - Adults only

Akumal 5.0

Learn about all active advisories related to this hotel

Overview

Contemporary design with luxury amenities to match.  At Bahia Principe Luxury Sian Ka'an, the innovative architecture fuses modern design with nature and allows you to immerse yourself in the Mayan jungle.  Just steps away, you’ll find the golf course, an ideal setting for both lifetime lovers of the sport and beginners. It’s a place of incomparable natural beauty. 

Added value

WestJet Vacation guests of Bahia Principe Luxury Sian Ka'an receive preferred green fees at PGA Riviera Maya golf course, contact proshopgolfmex@rivieramaya-golfclub.com for additional details and to book your tee time.  Club rental and transportation to the course are not included in the green fees and are available at an additional cost should they be required.

Bahia Principe Luxury Sian Ka’an guests have access to facilities and restaurants of Bahia Principe Grand Coba, Bahia Principe Grand Tulum and the Bahia Principe Luxury Akumal (except buffet restaurants). 

Other Fees: Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

420

Rooms

Junior Suite
  • 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
  • No more than 3 guests in the room
Junior Suite
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Balcony or terrace

Junior Suite Superior
  • 1 king bed, and 1 sofa bed
  • No more than 2 guests in the room
Junior Suite Superior
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Balcony or terrace

Junior Suite Superior Garden
  • 1 king bed, and 1 sofa bed
  • Garden view
  • No more than 3 guests in the room
Junior Suite Superior Garden
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Balcony or terrace

Junior Suite Superior Penthouse
  • 1 king bed
  • No more than 3 guests in the room
Junior Suite Superior Penthouse
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Balcony or terrace

Amenities

Location

Address
Carretera Chetumal Km 250, Akumal, Quintana Roo, 77780, Mexico
Chetumal-Cancun KM 250

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 1 out of 5

HORRIBLE CUSTOMER SERVICE

Jamilah P on Sep 22, 2023

Absolutely awful customer service all around. Erandi, Guillermo, Angel, Vitor, Diana ALL NEED TO BE FIRED. They made me miss my flight because I booked airport transportation for 11:30am through them. I even went to the front desk an hour before to confirm and they told me everything was great! It wasn’t. I’m currently having to beg delta to rebook a flight. On top of sheets being dirty, hot tub broken, having to call the front desk millions of times, then having to walk alllll the way there. Only for the manager Vitor to tell me he’d do his best to “change my experience” he literally did nothing useful. I don’t need a towel Swan and cheap wine, I needed the accommodation and customer service I PAID FOR! I have been emailing corporate demanding a refund for the last two days.

TripAdvisor users rated this property 3 out of 5

Runaround at Check In

Weasie88 on Sep 19, 2023

Being given the runaround at the front desk was unacceptable. Making us wait 2 hours while they ‘cleaned’ our room was unacceptable. Kept making excuses and saying it was being cleaned. I called b.s. and went for a stroll to look for myself. No housekeeping to be seen. We are repeat customers who won’t be repeating again. There are plenty of amazing hotels in Riviera Maya to choose from that offer excellent service.

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