TripAdvisor Traveler Rating

We have stayed at the Valentin Imperial several times and our last stay was just as enjoyable as all the rest. The service was top notch. Any request we had was met quickly and efficiently. The room was kept clean, the food was spectacular, (our favorite restaurant was L'OLIVO) and the staff were friendly and warm. The only disappointment was one of the evening shows. Not sure if 'Michael Jackson' was not feeling well but we've seen this show many times and enjoyed it but this time the performer was just not making an effort and it felt like he didn't really want to be there. I think what we like the most about the resort is the Privilege package and having a reserved bed on the beach. The beach was beautiful and we spent every day there. We will definitely be going back again as this is our favorite relaxation destination.

This is our 3rd visit celebrating our wedding anniversary. Gustavo at Prive checked us in. His attentiveness was outstanding!.Erlandi with Concierge services and Ivonne with Reservations worked very hard to accommodate all of our requests and exceeded our expectations! Dora PR Specialist spent an hour with us in the Lobby while we waited for our ride back to the airport..she shared the history of the Valentin franchise and the many amazing aspects of this incredible resort. Yet it's not just the beauty of the resort but the kindness and warmth of the Mexican people that added the magic to this vacation experience.. we'll be back..our great server Miguel..we will see you again at poolside..HOLA!!!

As I sit in the wonderful French restaurant at this heavenly resort, I feel so thankful to be here. This is our fourth trip to this resort. I love it here. The grounds, the rooms, the pools, the food. I have to say, however, that it’s the staff that bring me back each year. There are many employees who have been here each time I visit. I want to spend my time and money where employees like to work. I love it here.

I wrote an extensive review from our first stay here one year ago. Here, I will just update what is different from that review. Improvements made: The wifi seems to have greater coverage now. We had pretty reliable connection throughout the property, especially the pool area. This is nice if you stream your music to your ear buds. The beach was also cleared of seaweed frequently! Nice for walking along the beach and stepping in the water. Areas needing improvement: As a gay couple, we are keenly aware of hotels that do not discriminate who their guests are! Upon check-in, once again, we were relegated to a room with two beds. The first time this happened, we were told that, despite having reserved a king bed, there was no guarantee. To have it happen a second time in a row seems more than coincidental. The net result here is that you send a message, whether you intend to or not, that your guests are not fully accepted for who they are. Our room was also a handicapped accessible room. Seems like you should hold that room aside for guests who might need it? Compounding this further were two restaurant experiences in which both "water boys" seemed off put by our presence, commenting quietly to our waiters (both of whom seemed perfectly comfortable helping us) and gesturing towards us with laughs. Now, this could be us being overly sensitive. But it happened in two separate restaurants, and if you look at my history of hotel reviews, you won't find any comments from me of this nature in the hundreds of reviews I've written...because we've never experienced this before. Moving on, the a/c situation is unchanged from the last visit. Though set all the way to the coolest setting, it barely kept up. Fortunately, there is also a ceiling fan that can be used to make up for what the a/c lacked. The hotel needs to find a way to help their a/c units be more efficient. Other hotels in equally warm/humid areas are able to do this. Lastly, we found the food quality to be good overall. But not exceptional. Our memories of our first visit were that the food quality was a tad better. This go-around, we found everything to be acceptable! But again, not top-notch as most people describe it as. Perhaps we are spoiled by our local dining options at home? I'm not sure. But for all of the raving posts on here, we expected excellent food quality. A few were. But most were good to very good. Otherwise, I stand behind my comments in the first review and I hope that the hotel can receive both as constructive feedback that can be addressed. Should the hotel be willing to adjust to the above recommendations, I think this can be a truly spectacular place! But as a gay couple, we received several (subjective) "messages" that we weren't quite as welcomed as other guests. To be clear, this only occurred by two to three hotel employees. But all it takes is one off-putting experience! Unfortunately, we won't be returning.

Love how the resort was laid out. walking through the jungle paths to get to the different areas was awesome. The pools were great, something for everyone. quiet areas or party areas a plenty! It rained the entire time we were there unfortunately but that being said we were always able to find chairs. The food was fantastic everywhere we went other than the mexican restaurant. We aren't seafood eaters and EVERY dish had some sort of fishy component to it. We ended up leaving after having just one bite of appetizers and went to a different place to eat. My only complaint other than the rain from our trip is the gym - the equipment could all use updating/expanding. I get it...people say you are on vacation but fitness is important to some people. Loved that they kept the temp in the gym COLD though!