All inclusive

Hard Rock Hotel Riviera Maya

Riviera Maya 5.0

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Overview

Just off the azure waters of the Caribbean Sea, the all-inclusive Hard Rock Hotel Riviera Maya is nothing short of the ultimate crowd pleaser. Live it up with world-class shopping and endless style. Hit the Roxity Kids Club™, or channel your inner awesome and head to Heaven — an adults-only expanse with stunning pools, lavish spa treatment rooms, and access to signature golf courses by Jack Nicklaus and Robert von Hagge. Bottom line, it's all top-shelf. Enjoy!

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

1264

Rooms

Deluxe Gold
482 square feet
  • 1 king bed, or 2 double beds
  • Garden view
Deluxe Gold
482 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Desk
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Slippers
  • TV

Deluxe Family Room
482 square feet
  • 1 king bed, or 2 double beds
  • Resort view
Deluxe Family Room
482 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Desk
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Slippers
  • TV

Deluxe Gold – Adults only
482 square feet
  • 1 king bed, or 2 double beds
  • Resort view
Deluxe Gold – Adults only
482 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Desk
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Slippers
  • TV

Diamond King – Adults only
482 square feet
  • 1 king bed
Diamond King – Adults only
482 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Desk
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Slippers
  • TV

Deluxe Sky Terrace – Adults only
964 square feet
  • 1 king bed
  • Ocean view
Deluxe Sky Terrace – Adults only
964 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Desk
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Slippers
  • TV

Amenities

  • Accessible rooms only available in select room categories. Contact WestJet Vacations for further information.
  • Elevators.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Child care services available ($)
  • Children’s pool
  • Playground

Kids Club

Open from: 9:00 a.m. to 9:00 p.m.
Age range: 4 to 12

Woodward Riviera Maya ($)

Enjoy indoor skateboarding, BMX biking, trampolines and foam pits, parkour, practice cheer, hip hop dance, and an interactive digital media space. This 29,000 sq. ft. shrine to lifestyle sports is open to Hard Rock Hotel Riviera Maya guests – as well as nonguests - age 7+

The age range below will determine the quantity of children during booking.
  • Children ages: 4 to 12
  • See the Show
Type Amenities
Lobby Bar Bar, Lobby bar
Swim Up Bar Bar, Swim-up bar Open air
Pool Bar Bar, Pool bar Open air
Beach Bar Bar, Beach bar Open air
Lounge Bar, Lounge Live music, Open air
Wine/Martini Bar Bar, Wine/martini bar Bottle service, Live music
Music Lounge Bar, Music lounge Dance floor, Live music
Heaven Nightclub Dance floor, Live DJs

Minimum age restrictions apply, picture ID required.

All shows, nightclubs and attractions are subject to change.

Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Room

Internet

  • In room wired
  • Business centre
Type of restaurant Type of cuisine Open for Additional Information
The Market Buffet International Breakfast, Dinner, Lunch
Pizzeto Snack bar Italian Lunch
Frida À la carte Mexican Dinner
Ipanema À la carte International Dinner
Zen À la carte Asian Dinner
Toro À la carte Grill/steak house Dinner, Lunch Adults only
Ciao À la carte Italian Dinner Adults only
Le Petit Cochon À la carte French Dinner Adults only
Caffeto Snack bar Coffee and Pastries Breakfast
Float Snack bar Coffee and Pastries Snacks
Dive Snack bar Coffee and Pastries Snacks
Los Gallos À la carte Mexican Dinner Adults only
  • Rooms: 1264
  • Renovated in: 2013
  • Eco-friendly hotel
  • Fitness centre: on site
  • Fitness classes: on site
  • Salon: on site ($)
  • Sauna steam room: on site ($)
  • Spa: on site ($)
  • Spa treatments: on site ($)
  • Water aerobics
  • Water circuit
Km. 72 Carretera Cancun-Tulum
Riviera Maya
Riviera Maya, Mexico 77710
+52.984.875.1100
75 km from CUN
  • Beach front
  • Private beach
  • All-inclusive: Included
    • All meals plus snacks
    • Dinner can be à la carte (reservations not required, dress code in effect)
    • Unlimited domestic and premium drinks

Pools

  • Jetted pools: 5
  • Kids pools: 1
  • Outdoor pools: 6
  • Cabanas: Included
  • Water slides: Included
  • Waterpark: Included

Water sports

  • Non-motorized watersports: on site
  • Snorkeling: on site

Other sports

  • Aerobics: on site
  • Bicycles: on site
  • Climbing wall: on site
  • Tennis courts: on site

Other activities

  • Beach activities: on site
  • Daily activities: on site
  • Games room: on site
  • Nightly entertainment: on site
  • Intro scuba lessons in the pool
  • 24 hour front desk
  • ATM available ($)
  • Baggage check
  • Business centre
  • Catholic wedding chapel available ($)
  • Currency exchange available ($)
  • Giftshop available ($)
  • Laundry services available ($)
  • Medical services onsite available ($)
  • Meeting facilities available ($)
  • Multilingual staff
  • Parking available ($)
  • Photo shop available ($)
  • Tour desk
  • Valet parking available ($)
  • Wedding chapel available ($)
  • Wedding facilities available ($)

Location

Address
Km. 72 Carretera Cancun-Tulum, Riviera Maya, Riviera Maya, 77710, Mexico
75 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 5 out of 5

A Rockin' Week!

ericapX8562OM on Jul 22, 2021

All I have to say is wow! From the moment my family and I got to the resort we were in awe from how big it was! Check-in was a little long after a wild day of traveling, but we were given margaritas in the spare-time! The week was filled with helpful people, inlcuding Diego from the heaven ocean-side bar and Amalia from the heaven pool. They were very helpful and both had infectious personalities that made everyones day just a little brighter! Every morning my family and I would go to Diego after breakfast and not only did he remember our drink orders but he also remembered our names! Amalia was at our service when we spent all day at the pool! There was always a smile on her face when she spotted my family and I. Overall just very nice people that made our heaven vacation just a bit more magical! Thank you hardrock for a trip to remember!

TripAdvisor users rated this property 5 out of 5

Excellet Service!

jessp827 on Jul 22, 2021

My family and I had the oppourtunity to stay here and celebrate my cousins 30th Birthday Day! What a great week we had, between the excellet service from waitresses at the restaurants, poolside servers, golfcart drivers, and bartenders we really enjoyed our time here. One of the most generous and kind employees named Diego, really made our trip worthwhile. He is a bartender at the ocean side bar in heaven most of the time. Not only were his drinks amazing but his bubbly personality and attentiveness was outstanding. His location was our first stop every morning after breakfast. What an unforgettible experience me and my other 36 guests had! Would want to do it all over again and truly reccomend staying at this resort!

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