All inclusive

Ocean Maya Royale

Riviera Maya 4.0

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Overview

The Ocean Maya Royale hotel is located on the seafront of Riviera Maya, in the heart of the Mexican Caribbean and close to Playa del Carmen.

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

320

Rooms

Maya Deluxe
  • 1 king bed, or 2 double beds
  • Garden view
Maya Deluxe
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Safe
  • TV
  • 110 volts

Maya Deluxe Ocean View
  • 1 king bed, or 2 double beds
  • Ocean view
Maya Deluxe Ocean View
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Safe
  • TV
  • 110 volts

Privilege Junior Suite
  • 1 king bed
Privilege Junior Suite
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Safe
  • TV
  • 110 volts
Additional details

Privilege services include:

  • Minibar, restocked daily with soft drinks, water, and beer and liquor
  • Premium top-shelf liquor service in bars and restaurants
  • Exclusive Privilege Lounge
  • Exclusive Privilege Sun Terrace

 

Honeymoon Maya Deluxe Privilege
  • 1 king bed
  • Garden view
Honeymoon Maya Deluxe Privilege
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Safe
  • TV
  • 110 volts
Additional details

Privilege services include:

  • Minibar, restocked daily with soft drinks, water, and beer and liquor
  • Premium top-shelf liquor service in bars and restaurants
  • Exclusive Privilege Lounge
  • Exclusive Privilege Sun Terrace

Privilege Honeymoon Junior Suite
  • 1 king bed
  • Garden view
Privilege Honeymoon Junior Suite
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Safe
  • TV
  • 110 volts
Additional details

Privilege services include:

  • Minibar, restocked daily with soft drinks, water, and beer and liquor
  • Premium top-shelf liquor service in bars and restaurants
  • Exclusive Privilege Lounge
  • Exclusive Privilege Sun Terrace

Amenities

  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Adults only
Type Amenities
Pool bar Bar, Pool bar
Swim up bar Bar, Swim-up bar
Lobby Bar Bar
Sport Bar Bar, Lobby bar, Sports bar
Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Room
  • Throughout the property
Type of restaurant Type of cuisine Open for Additional Information
La Hacienda Buffet International Breakfast, Dinner, Lunch
El Charro À la carte Mexican Dinner
Yookoso À la carte Asian Dinner
La dolce Vita À la carte Italian Dinner
Snack area Snack bar International Lunch, Snacks
Mike's coffee Café Coffee and Pastries Snacks
Blue Moon À la carte International Dinner
  • Rooms: 320
  • Fitness centre: on site
  • Salon: on site ($)
  • Sauna steam room: on site
  • Spa: on site ($)
  • Spa treatments: on site ($)
  • Water aerobics
Carretera Federal Chetumal
km. 299
Playa del Carmen, Mexico 77710
52 (984) 873 4700
55 km from CUN
  • All-inclusive: Included
    • Unlimited international and domestic drinks

Pools

  • Outdoor pools: 2

Water sports

  • Motorized watersports: on site ($)
  • Non-motorized watersports: on site
  • Scuba diving: on site ($)
  • Snorkeling: on site

Other sports

  • Aerobics: on site
  • Bicycles: on site ($)
  • Tennis courts: on site

Other activities

  • Beach activities: on site
  • Daily activities: on site ($)
  • Games room: on site
  • Nightly entertainment: on site
  • Towel service
  • Umbrellas
  • Lounge chairs
  • Dive school available ($)
  • Business centre available ($)
  • Currency exchange available ($)
  • Giftshop available ($)
  • Laundry facilities available ($)
  • Meeting facilities available ($)
  • Tour desk available ($)
  • Wedding facilities available ($)
  • Car rental available ($)
  • Free Wi-Fi in the lobby

Location

Address
Carretera Federal Chetumal, km. 299, Playa del Carmen, 77710, Mexico
55 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 5 out of 5

Good time

MrsBlackson (Brooklyn, New York) on Aug 02, 2021

Ok, this was an experience! I will try to cover as much as I can. Let me just start with the bad, and the biggest complaint I see in reviews. SEAWEED, there is NOTHING anyone anywhere can do about this. They have staff shoveling it off the beach before the sun rises. Mother nature brings it back faster than they can load it. The smell is a bit annoying but the bartenders seem like they are on a mission to keep you drunk so just drink and you wont smell a thing. If you can do without the ocean water you will be fine, if the beach is a must you can enjoy the sand or fight thru the seaweed OR walk a little under a mile and you'll be able to enter the water freely. Food: I am a vegan so I am always bothered by the lack of options, however this was NOT the case, I particularly enjoyed the buffet. We also dines at the Blue Moon which was super "fancy" but not quite my cup of tea. If you like to dress up and fine dine then this would be great. Room service is timely and tasty! They have the best ceviche I have eaten in YEARS. Activities/Entertainment ... I give them a 9/10 ... maybe because I wanted them to KEEP GOING lol ... I was booked into villa #12 which gave m e pool/beach access - perfect room, anything along 12 (10, 11 etc) are perfect but a walk back to the reception area, buffet and nightly entertainment. Great room, large enough bathroom and all the amenities with daily turn down service. The grounds are well manicured and every fifteen feet there's something to take a picture in front of Two pools, a calm one and of course the one with the swim up bar is party central. Did I mention the drinks will get you drunk? Not watered down AT ALL. The staff are all great. Now they will tell you when you check in, do not feed the animals - they are annoying but hey ... its the tropics .. .and I stomped my foot twice and they went about their business. I will DEFINITELY stay here again ... had a great time, HIGHLY recommend

TripAdvisor users rated this property 3 out of 5

Pre Trip

TravelJunnkie999 (Omaha, Nebraska) on Aug 02, 2021

I read in many of the reviews that if you have a suite, you are contacted ahead of time by a concierge/butler. I was waiting to be contacted as I wanted to check to see if a larger suite was available. I'm arriving tomorrow and still haven't heard from the hotel. I've sent 4 emails to different email addresses and all went unanswered. I called and was transferred 3 times but was finally told that if I wanted my question answered that I would have to make an international phone call as they had no toll free number. Really hoping the actual experience at the resort is better then the planning process...

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