All inclusive

Ventus at Marina El Cid Spa & Beach Resort

Riviera Maya 5.0

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Overview

Ventus at Marina El Cid Spa & Beach Resort is the next generation of the El Cid Family of resorts, offering exceptional service and singular attention to detail in a luxury setting promising the perfect vacation escape. Experience breathtaking surroundings, elegantly styled rooms and world class cuisine that makes for an unforgettable getaway.

Indulge yourself with oceanfront accommodations and Platinum Club Level service including personalized check-in, private butler, special in-room amenities and use of an exclusive lounge with VIP services.

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

15 h

Check out

12 h

Rooms

Junior Suite
575 square feet
  • 1 king bed, and 1 murphy bed
  • Pool view
Junior Suite
575 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Turndown service
  • TV

Junior Suite Platinum
575 square feet
  • 1 king bed, and 1 murphy bed
Junior Suite Platinum
575 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Turndown service
  • TV
Additional details

Platinum Club amenities include:

  • Guaranteed Ocean View accommodations
  • Top-of-the-line extra comfort beds and linens
  • Dedicated check-in and checkout areas
  • Reservation of palapa huts on the beach
  • Butler service
  • Pillow menu
  • Welcome fruit basket & wine bottle
  • Late checkout (3:00 PM), subject to availability
  • Turn down service
  • Petit Four upon arrival
  • Room aroma menu
  • Bathrobes and slippers
  • Umbrella
  • Beach bag
  • Scale
  • Complimentary access to the Platinum Club lounge (Premium beverages, snacks, fruit, and computers with Internet available at the Platinum Club lounge area only, TV, newspapers and books)

Family Room
575 square feet
  • 2 double beds, and 1 murphy bed
  • Pool view
Family Room
575 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Turndown service
  • TV

Luxury Room Platinum
575 square feet
  • 1 king bed, or 2 double beds
  • Ocean view or Oceanfront
Luxury Room Platinum
575 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Turndown service
  • TV
Additional details

Platinum Club amenities include:

  • Guaranteed Ocean View accommodations
  • Top-of-the-line extra comfort beds and linens
  • Dedicated check-in and checkout areas
  • Reservation of palapa huts on the beach
  • Butler service
  • Pillow menu
  • Welcome fruit basket & wine bottle
  • Late checkout (3:00 PM), subject to availability
  • Turn down service
  • Petit Four upon arrival
  • Room aroma menu
  • Bathrobes and slippers
  • Umbrella
  • Beach bag
  • Scale
  • Complimentary access to the Platinum Club lounge (Premium beverages, snacks, fruit, and computers with Internet available at the Platinum Club lounge area only, TV, newspapers and books)

One Bedroom Suite Platinum
1114 square feet
  • 1 king bed, and 1 murphy bed
  • Ocean view or Oceanfront
One Bedroom Suite Platinum
1114 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Turndown service
  • TV
Additional details

Platinum Club amenities include:

  • Guaranteed Ocean View accommodations
  • Top-of-the-line extra comfort beds and linens
  • Dedicated check-in and checkout areas
  • Reservation of palapa huts on the beach
  • Butler service
  • Pillow menu
  • Welcome fruit basket & wine bottle
  • Late checkout (3:00 PM), subject to availability
  • Turn down service
  • Petit Four upon arrival
  • Room aroma menu
  • Bathrobes and slippers
  • Umbrella
  • Beach bag
  • Scale
  • Complimentary access to the Platinum Club lounge (Premium beverages, snacks, fruit, and computers with Internet available at the Platinum Club lounge area only, TV, newspapers and books)

One Bedroom Suite with Jacuzzi Platinum
1114 square feet
  • 1 king bed, and 1 murphy bed
  • Ocean view or Oceanfront
One Bedroom Suite with Jacuzzi Platinum
1114 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Turndown service
  • TV
Additional details

Platinum Club amenities include:

  • Guaranteed Ocean View accommodations
  • Top-of-the-line extra comfort beds and linens
  • Dedicated check-in and checkout areas
  • Reservation of palapa huts on the beach
  • Butler service
  • Pillow menu
  • Welcome fruit basket & wine bottle
  • Late checkout (3:00 PM), subject to availability
  • Turn down service
  • Petit Four upon arrival
  • Room aroma menu
  • Bathrobes and slippers
  • Umbrella
  • Beach bag
  • Scale
  • Complimentary access to the Platinum Club lounge (Premium beverages, snacks, fruit, and computers with Internet available at the Platinum Club lounge area only, TV, newspapers and books)

Two Bedroom Suite Platinum
2232 square feet
  • 1 king bed, and 2 double beds
  • Ocean view or Oceanfront
Two Bedroom Suite Platinum
2232 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Turndown service
  • TV
Additional details

Platinum Club amenities include:

  • Guaranteed Ocean View accommodations
  • Top-of-the-line extra comfort beds and linens
  • Dedicated check-in and checkout areas
  • Reservation of palapa huts on the beach
  • Butler service
  • Pillow menu
  • Welcome fruit basket & wine bottle
  • Late checkout (3:00 PM), subject to availability
  • Turn down service
  • Petit Four upon arrival
  • Room aroma menu
  • Bathrobes and slippers
  • Umbrella
  • Beach bag
  • Scale
  • Complimentary access to the Platinum Club lounge (Premium beverages, snacks, fruit, and computers with Internet available at the Platinum Club lounge area only, TV, newspapers and books)

Three Bedroom Suite Platinum
2854 square feet
  • 2 king beds, and 2 double beds
  • Ocean view or Oceanfront
Three Bedroom Suite Platinum
2854 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Turndown service
  • TV
Additional details

Platinum Club amenities include:

  • Guaranteed Ocean View accommodations
  • Top-of-the-line extra comfort beds and linens
  • Dedicated check-in and checkout areas
  • Reservation of palapa huts on the beach
  • Butler service
  • Pillow menu
  • Welcome fruit basket & wine bottle
  • Late checkout (3:00 PM), subject to availability
  • Turn down service
  • Petit Four upon arrival
  • Room aroma menu
  • Bathrobes and slippers
  • Umbrella
  • Beach bag
  • Scale
  • Complimentary access to the Platinum Club lounge (Premium beverages, snacks, fruit, and computers with Internet available at the Platinum Club lounge area only, TV, newspapers and books)

Amenities

  • Elevators.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Hotel Marina El Cid Spa & Beach Resort
  • Child care services available ($)
  • Children’s pool
  • Playground

Kid's Club

-

Open from: 9:00 a.m. to 9:00 p.m.
Age range: 4 to 12

Teen's Club

-

Open from: 9:00 a.m. to 9:00 p.m.
Age range: 13 to 17
The age range below will determine the quantity of children during booking.
  • Children ages: 0 to 12
Type Amenities
Macondo Ocean Deck Bar Bar, Lounge
At Zanza lounge Bar Bar, Lounge Live music
Abnia Bar, Lobby bar
Check-in time: 15 h

Check-out time: 12 h

Wi-Fi

  • Room
  • Throughout the property

Internet

  • In room wired available ($)
Type of restaurant Type of cuisine Open for Additional Information
Ile de France À la carte, Buffet French Breakfast, Dinner Dress code, Reservations required, This restaurant provides both buffet and à la carte dining
Mercado de Dolores Market Buffet Asian, Coffee and Pastries, Italian, Mexican, Seafood Dinner, Lunch
  • Floors: 5
  • Suites: 290
  • Built in: 2018
  • Eco-friendly hotel
  • Fitness centre: on site
  • Fitness classes: on site
  • Salon: on site ($)
  • Sauna steam room: on site ($)
  • Spa: on site ($)
  • Spa treatments: on site ($)
  • Yoga available ($)
Boulevard El Cid Unidad 11
Puerto Morelos, Mexico 77580
1-866-306-6113
011-52 (998) 872-8999
19 km from CUN
  • Beach front
  • 24 hour all-inclusive: Included
    • All meals plus snacks
    • Dinner can be à la carte (reservations required, dress code in effect)
    • Unlimited international and domestic drinks

  • Guaranteed Ocean Front or Ocean View accommodations.
  • Dedicated check-in and checkout areas.
  • Reservation of palapa huts on the beach.
  • Butler
  • Welcome fruit & wine basket.
  • Chocolate covered strawberries in the room upon arrival.
  • Late checkout (3:00 PM), subject to availability.
  • Turn down service.
  • Pillow Menu.
  • Room aromatherapy menu.
  • Complimentary access to the Platinum Lounge (Internet access, TV, newspapers, books, beverages and a changing variety of snacks, sushi and fruit).
  • In-room amenities include:
    • Bathrobes and slippers
    • Umbrella
    • Beach bag
    • Scale

Pools

  • Adults only pools: 1
  • Jetted pools: 2
  • Outdoor pools: 1
  • Bottle service available ($)

Water sports

  • Dive shop: on site ($)
  • Motorized watersports: on site ($)
  • Non-motorized watersports: on site
  • Scuba diving: on site ($)
  • Snorkeling: on site ($)
  • Watersports centre: on site

Other sports

  • Aerobics: on site
  • Bicycles: on site
  • Tennis courts: on site
  • Tour excursions: on site ($)

Other activities

  • Arts and crafts: on site
  • Beach activities: on site
  • Daily activities: on site
  • Nightly entertainment: on site
  • 24 hour front desk
  • ATM available ($)
  • Baggage check
  • Business centre available ($)
  • Concierge
  • Currency exchange available ($)
  • Dry cleaning available ($)
  • Giftshop available ($)
  • Grocery items available ($)
  • Laundry services available ($)
  • Medical services available available ($)
  • Medical services onsite available ($)
  • Meeting facilities available ($)
  • Multilingual staff
  • Parking
  • Photo shop available ($)
  • Tour desk available ($)
  • Valet parking
  • Wedding facilities available ($)

Location

Address
Boulevard El Cid Unidad 11, Puerto Morelos, 77580, Mexico
Boulevard El Cid Unidad 11, Puerto Morelos, Q. Roo 77580

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 2 out of 5

Disappointing

K7family on Jun 15, 2021

We are guests currently and highly disappointed. To start, the hotel transfer dropped us at the wrong lobby and we had to wait 15 minutes to get transported to the correct lobby since we chose not to walk with all of our luggage in the rain, In addition, prior to arrival we requested an upgrade on several occasions and were told nothing was available only to arrive and discover 3 other families in our party upgraded upon arrival, just hours before us. We were then told an upgrade would be available on our 3rd day and then the next morning it was not. We are staying with our family and we are unable to feed or or get drinks in the main ventus hotel because the restaurant requires reservations, which were unavailable and the lounge is adults only. We had to travel in the rain back to the other side of the resort. We were forced to eat at the buffet the first few nights because reservations were unavailable at the Italian, French, Mexican or Mediterranean restaurants. We finally have reservations for the last few nights but it took much coercing because only 2 reservations can be made per day. Our gluten allergy has been a significant problem causing long delays and numerous conversations and very little choice. The seaweed stench is horrible and unbearable at times. Although the weather is uncontrollable, there is little to nothing to do. The kids club and the teen clubs are very disappointing. Not very nice and very unwelcoming. The alcohol choices are extremely limited even with a platinum upgrade, which is definitely not worth the extra cost. For example, the highest vodka choice is absolute regardless and many premium brands are unavailable. We frequently travel to Mexico and this has been our worst experience to date. We are hopeful for a more impressive last few days, but we are doubtful. The swim up room we’ve now been offered is exactly the same as what we have just with water at the door and they want to upcharge versus realize charging us more based on our experiences is unreasonable and not the right way to improve our thoughts and overall willingness to return. There are service accommodations we are surprised aren’t being offered given all that is mentioned here and has been expressed to several representatives at the hotel.

TripAdvisor users rated this property 3 out of 5

Not what we were expecting

jessicasQ3592VV (Denver, Colorado) on Jun 14, 2021

Staff is friendly and does what they can to accommodate for the most part. Butler service is complete waste of money and not recommended. As others have stated, the seaweed is very bad and smells terrible to the point you’ll want to wear your mask because the entire complex smells horrible. Wish I could say we loved our stay but it’s not a tropical site. Mostly white concrete with no real beach (small sandy area then small rocks in the water). You can’t swim in the sea because the seaweed has overtaken the area. Food choices were decent but food quality nothing spectacular. Overall, felt like we could be at any large hotel anywhere. Also, rained for the majority of our stay and unfortunately there is nothing to do, no covered event areas, no indoor activities, really the only thing the staff pushes is drinking. Definitely will not stay here again and will look for more tropical, lush grounds for our next Mexico vacation.

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