TripAdvisor Traveler Rating

Super clean rooms and great food. Our butlers Luis and Noah were awesome and helped us so much. They handled all our requests and made our stay a great experience. All the staff were very nice and always w...ent out of their way to make sure we were all well looked after.

We went on a family vacation to Ventus at Marina El Cid. We had the best time. The pools were great. Food was good. The workers were amazing but our Butler Luis was the best. He helped us with our dinner... reservations and we were able to enjoy different restaurants every night while we were there. He was always checking in with us to see if we needed anything. I would highly recommend upgrading to platinum for this fantastic service!! We can't wait to go back!

Our family became a member of the Platinum Club at El Cid and we were delighted with the amazing service. A huge shout out and a big thank you to our butlers Alan, Gerson and Omar. They were exceptional a...nd were literally at our every beck and call. They were simply the best and wonderful, kind human beings. They definitely made our stay there even more amazing, special and more memorable. Thank you to those 3 amazing team members.

Pros: Beautiful resort, good food, great service. The food at all the al a cart restaurants was all very good, the plating top notch. Our favourite was A'akat and our waiter William, who we had each ti...me ( we went there 4 times during our 2 week stay) was excellent, never trying to rush us and very attentive. Our butlers Ivan and Cali were awesome, only a txt away for helping us with dinner reservations or a ride to one of the many restaurants. Would highly recommend them. Also took advantage of of the dive shop (Aquanuts) on the resort , although not run/owned by the resort the owner and staff were fantastic and went out of their way to make everything as smooth and as enjoyable as possible. If you're looking at wanting a resort with close by diving ( as in 5 min walk to the marina), this is it. Cons A big disappointment was having to play what I call the "Towel Game". Even though there are signs everywhere that you're not allowed to leave towels on the chairs/loungers unattended for more than an hour, otherwise your towels would be removed, this rule is never enforced, thus if you want any chance a decent location, you need to be out 6am "reserving" your chair(s) with a towel. Drinks: of course all the drinks are included, but both my wife and found any of the "cocktails" very very sweet. I make a lot of my own cocktails over the rocks and frozen and they shouldn’t be that sweet, we tried asking the bartender or wait staff for a "less sweet drink, but to no avail. We also opted for the "Platinum Club" which was supposed to "top shelf" alcohol. They had some ( of course) very nice tequila, but their top shelf vodka was Absolute and their gin Tanqueay, neither of which I would consider top shelf.

Everything was perfect. The staff was all right on point. The restaurants are all 5 star establishments. There Mexican restaurants was and has been our favorite every year. This was our 5th trip and plan ...on making many more. I would recommend this trip/vacation destination to all, couples and family both.