TripAdvisor Traveler Rating

The Vela family had a wonderful stay. The hotel was very nice, clean, and well-maintained, and we truly appreciated the friendly and attentive staff. A special thank you to Rodolfo and his team at the French restaurant for going above and beyond to help make my niece's birthday celebration so special. Their exceptional service was greatly appreciated. The only disappointment during our stay was the odor from the seaweed along the beach.

We spent a lot of money on this vacation, and unfortunately our first impression was very disappointing. The front desk experience was not welcoming, and the way we were treated during check-in really affected the start of our stay. A resort like this should make guests feel appreciated from the moment they arrive. The food was great, the resort was clean, and our housekeeper was wonderful and very kind. However, the rooms were smaller and less modern than expected, and the service from some staff members was not consistent. For the price we paid, I expected a much better level of customer service. A little kindness and professionalism from the front desk would have made a big difference.

Everything about our stay at MARINA ELCID is wonderful. We love the spacious clear pools, the beautiful clean rooms, the delicious variety of food and drinks, cleanliness of the entire resort, the staff from the outdoor landscaping crew (which keeps the entire grounds looking fresh and clean all the time), maid service, food staff, (from servers to chefs), and towel service. But the two guys that make it all run smoothly for my husband and me are Are Mendez and Manuel Diaz. These two are always in touch with me and make it easy for me to stay in touch with them. I ask and they make it happen whether they are on site or off. I can always rely on them. If not for them, my stay would not be as memorable. Thank you Are and Manuel. See you in September. They are the two that keep us going back twice a year and staying for 3 weeks at a time.

An amazing trip. The resort is always super clean and well maintained. Rooms are spacious and the A/C is awesome. The staff always willing to help and the bartender at Ventus Lobby, Jorge, went abve and beyond with his drink options. Restaraunt options are geat and the servers are always friendly and helpful with suggestions. Cant wait to return

Overall a very positive experience. Suit was comfortable, grounds beautiful maintained, stunning rooftop infinity pool. Spa was a highlight as well. All inclusive package exceeded expectations — variety of dining options and excellent food. Downside was the beach which was rocky and affected by sargassum. Negative experience with concierge, they wanted $200 to mail back the watch we left in our suite. Worth keeping in mind.