TripAdvisor Traveler Rating

Just spent 8 days here at Ventus. All three of the resorts were super clean, well maintained, and comfortable. Our room was a junior suite and it was very nice and spacious. There is a ton of stuff to do, with free access to the three resorts, activities and games, beautiful pools and rooftop bars/pools it was super nice. One thing that stands out is the staff at this resort. Each and every one were amazing, great service, friendly, helpful and overall just a pleasure. People who work here genuinely go out of their way to make sure you enjoy your vacation and it shows. The food at each of the restaurants was very very good, we had no complaints, again the staff and service were so nice and I can’t say enough good things. Also even the room service was awesome, it was fast and friendly and the people went out of their way to accommodate us. From the moment we arrived to the last day it was just awesome being there. The only minor thing (which is not the fault of the resort) is the beach isn’t the greatest, however if you walk a few minutes just past the Delphinus part, there is a very nice swimmable beach just a few minutes away! So if you are a beach person you are good to go. We would definitely come back here again, and I want to say thank you to all of the staff at Ventus, from the front desk to the bartenders, chefs, waiters, cleaning staff and everyone else, it is really a great place to spend your vacation! Thank You!

Excellent staff ,, all were very helpful, always go out of their way to please us guests ,,, butlers ensured our fridge remained stocked ,,, housekeeping kept our room fresh, made up in the morning, turned down in the evening, everyday ,,, always a chocolate on the pillow ,,, food was great ,,, no complaints ,,, wish we could've stayed longer ,,, we can't wait to return !!!!

Another excellent stay at El Cid. All three properties are beautiful. This is a well maintained property with lots of attention to the detail. Food was excellent, always a great variety of fresh food. We had great butler service from Cali, Jose-Ivan and Camille. Thanks to them our stay was more comfortable and relaxing!

We stayed at Ventus Marina El Cid in April for spring break, and I honestly can't say enough great things about the experience! One of the biggest highlights was having full access to all three resorts in the complex—Ventus at Marina El Cid, Ventus Ha, and Hotel Marina El Cid. Each one offered a unique vibe, which made our stay feel endlessly dynamic, with plenty of pools, restaurants, and activities to explore. Ventus Ha had a lush, tropical atmosphere that reminded me of Tulum—earthy, serene, and beautifully designed. We especially loved starting our mornings at Akat, one of the restaurants on that property. The food was fantastic, and the ambiance—overlooking a small lagoon where the kids could watch alligators—made it even more memorable. The à la carte lunch there was a standout; a refreshing change from traditional buffets, with fresh, flavorful options served in a stunning setting. One of our absolute favorite spots on the property was the rooftop pool—it was quiet, beautifully designed, and offered breathtaking views, making it the perfect place to unwind in the afternoons. Hotel Marina El Cid Spa & Beach Resort was a hit with our kids. They couldn’t get enough of the huge rock wall they could jump off and the waterslide, and there was always something fun happening with the resort's entertainment team. The buffet there made lunch super convenient, especially when we wanted something quick in between activities. Ventus at Marina El Cid,(where we had our oceanfront suite) was the perfect balance—relaxing oceanfront pools, hot tubs, and a more peaceful but still family-friendly vibe. One of the biggest advantages of our stay was opting for the Platinum Butler Service, which took our experience to the next level. Gerson, Omar, and Alan were incredibly helpful in securing dinner reservations each night and making sure everything ran smoothly. Their attentiveness and kindness really stood out. The food across all properties was truly exceptional. For a quick and delicious lunch, we loved Dolores Mercado—a beautifully organized market-style buffet with stations serving everything from ceviche, crepes, and poke bowls to fresh salads, Mexican dishes, and a coffee shop-style dessert bar. Every restaurant had its own unique theme and atmosphere, and the quality of the cuisine was genuinely top-tier. We especially loved the marina seafood restaurant, the French and Mexican restaurants, and the Hibachi-style dining—each one felt like a special experience. Evenings were a treat as well. There was nightly entertainment, and the shows were impressively professional and tons of fun—our kids looked forward to them every night. Afterward, they loved swimming under the stars at Ventus Ha, while my husband and I enjoyed relaxing with cocktails at Senses, a gorgeous, upscale bar on the property. The beach was ideal for families—calm, shallow water made it perfect for kids, and we took full advantage of the complimentary paddle boards and kayaks to explore the quiet inlet. For those looking for more of a classic Riviera Maya beach experience, there’s a scenic path past the marina that leads to a more open beach with waves and crystal-clear water, perfect for swimming—we went there a few times and loved it. Overall, this resort complex delivered on every level. Whether you’re looking to relax, entertain the kids, or indulge in incredible food, Ventus Marina El Cid and its sister properties offer something for everyone. We’re already talking about coming back!

This resort we have been to several times. Our butler Sebastian Moyao was an excellent butler. Anything we needed he was there to set things up and he was always pleasant. He was super efficient in getting our pickup from room and taxi driver lined up when we left. We will request him next time we visit.