TripAdvisor Traveler Rating

The property is well located and very nice/historic. Seemed clean and well maintained. The major issue is the service and attitude of the workers is probably the worst or any property that I’ve ever stayed. It was almost like staff were trained to be unnecessarily rude. Would certainly not stay again, but hopefully management is retrained on how to coach staff to interact with guests.

Their were many staff members around for assistance if needed. Loved our ocean view room upgrade in the new “Views” building that was given to us for a reasonable price. Also. Loved watching a movie on the beach and seeing fireworks in the evening. We paid for the buffet with our room however you can opt out and go to same restaurant and order off their menu anything alacarte. The only downside was self parking garage was on the opposite end of our room. Otherwise, the hotel is stunning and if we come back we’ll stay in one of the original Victorian rooms.

What the hotel does right Like previous reviewers have stated, it's an incredibly beautiful historic hotel in a prime beachside location. That is where the charm ends. Where the hotel falls short: Check-in: Self parking is clear on the other side of the property from check in. I wish i had know that as I was traveling with my mother who was recently recovering from a surgery. No one offered luggage assistance of any kind. Even as a Hilton Honors member with status, I had to wait several minutes with an aging mother to be able to to check in. After we did check in, we were told to go to the bell stand for luggage assistance. Once, there, no one was availble to help. So myself and my recovering mom set out to find our room, which was in another building. We ended up getting lost and had to transport of baggage back to the main hotel and get more detailed directions. Breakfast: The only restaurant open for breakfast is a buffet. A buffet is hardly what I consider luxury or elevated. The server also seemed like she was in a bad mood and did not want to be there either. Beach Bar: Depending on where you want to sit, there are different food and beverage minimums. Our first round came out out fast and were good. We ordered a second round that never came. The waiter admitted he forgot, and then brought us back two very watered down drinks which he also admitted he left at the bar. Both our drinks had a strange jalapeño taste like something had spilled in them. We had to ask them to be re-made. He did not offer. Bathrooms: The bathrooms in the new towers are ridiculously small. No counter space to set your things out. Room Service: There is NONE. Its also a large property so anything you want, you need to hike for it.

It is a beautiful resort in a beautiful location. Staff was exemplary. From quickly answering phone calls to answering our ad hoc questions, everyone went out of their way and that too with a smile. Everything was excellent except.....the rooms. It seems they dont have anyone looking over the completed maintenance. Our room had an AC vent pipe exhaust right over our shower so there was no way to avoid the constant dripping from getting in our hair. The noise of the drip, one per second, was really irritating. Why would maintenance put the exhaust right at that location? The air vent was also directed right at the bed which made it feel like being in a wind tunnel. Bathroom was inconvenient and woefully in need of remodeling. It is an old historic property and no doubt keeping it in tip top shape must be challenging, and we hope that they do make changes for the comfort of the guests. If possible see the room before renting it.

We had a great time at Hotel Del Coronado. The property is beautiful and the staff are friendly. The restaurants on property are pricey, so I would recommend exploring town if you can for food and drinks. There are plenty of good coffee shops and restaurants within a short walk or 5 minute drive. My only issue is the parking. I pre-paid this with the park and stay package and my key card did not work one single time. I asked the desk 3 times to activate parking and it still never worked. Every time they said it was fixed and my card swiped at the parking garage as not enabled or blocked. Luckily, there was a parking attendant at the gate most times to let us in and out, but we had to explain each time that the card doesn’t work. I think they were annoyed because they thought we weren’t asking the desk, but I shouldn’t have had to ask 3 times to fix it! This did not affect our stay too much, but it was annoying. Overall, I recommend this hotel. Do not be swayed too much by negative reviews. The rooms are clean, staff is happy to help, and the atmosphere is lovely! Over a holiday weekend it is bustling with activity which is nice to see.