TripAdvisor Traveler Rating

We had the most amazing stay this weekend. Our travel plans had to be adjusted very last minute due to the Los Angeles fires. I called the day prior and spoke with Theresa. She went over the top to accommodate our special requests, including connecting rooms. She was so calming on our multiple phone calls during such a stressful time. I just couldn’t get over how nice she was! Upon check in we worked with Marianne, she was so pleasant and explained everything we needed to know about the hotel and our stay. The service throughout the hotel was top notch, our rooms were beautiful, bed crisp and clean, pool was great, beach and boardwalk perfect for morning walks. We look forward to returning soon.

We stayed at the Del for the first time and we had a wonderful time. When making my reservation, I was pretty confused at the all the different options but we landed on the Shore House which was a perfect fit for us as we have 2 small kids, and it was extremely family friendly. It had a more private, condo-feel. Some pros - full kitchen, with high chair + crib provided, washer/dryer and pull out in the living room. Amazing room and very accommodating to families + small kids. The pool also has a ramp entrance which was perfect for our 2 yr old. The Shore House has its own check in and it was a bit private from the hustle and bustle of the main area. We loved booking the fire pit/smore experience, amazing 24hr gym and we also had a great experience with sitter agency that the hotel recommended - SitterWise. Everything is in walking distance but you can also get food and deliveries via Instacart which they will hold in the lobby fridge for perishables. We went back and forth on renting a car but ended up saving a ton by ubering the entire time which helped save time & money on valets. The main entrance can get very crowded so we were glad we didnt have to worry about parking, etc. Overall it was awesome and we cant wait to come back!

This is a 4.5 out of five hotel! Where else can you get history and luxury wrapped up in a bow on one of the best islands in America?!? I stayed in The Views which were highly updated and upgraded from the main hotel. I loved the spa, and the ambiance of the hotel at night with all the available tours and activities. Food was decent. The beach was great the only thing I did not like was the fire burning at night the smoke blows right into the View rooms and even with the door shut it got smoky every night. Are the wood burning fires really needed or is there another cool option to replace that would not interfere with other guests? All in all I would recommend to everyone to stay here at least for one weekend in the summer it’s super cool!

The Del was amazing.. We loved the Christmas ambience! The Del out did themselves with all the beauty everywhere, even with the construction it was beautiful. We indulged in the S'mores bonfire and Ice skating both were awesome.. Thank you Del for a magical experience! We will be back

Book another hotel. This place is a hot mess (and it’s not just because of the loud, dusty construction.) The staff is unhelpful, unpleasant, and uninterested in guest experience. We stayed 3 nights in a 2 queen bed room in The Views. When booking we bought the breakfast package—DO NOT MAKE THIS MISTAKE. No one, and I mean no one, could explain how much our credit was per day/person, or how it worked. Front desk told us to ask restaurant, restaurant told us to ask front desk. Never got a straight answer. Even when reviewing our bill at checkout no one could explain what we were charged for. Plus—breakfast only has one restaurant option which had a 30-40 minute wait each morning and no reservations or call ahead accepted. The room was NOT worth the $1,000 night rate. Bathroom was tiny, shower leaked water everywhere, pillows lumpy, bed squeaked and can feel springs in mattress. Oh and literally a broken chair on the patio. Worst of all, the heater rattled every time it came on and no one slept. Reported to reception and was told an engineer would come in. Never happened. Mentioned all of this at checkout and was met with a blank stare. When pressed, he looked up my reservation and argued with me that I never reported the heater noise. He offered no apology, no sympathy, and no compensation. Absolutely awful customer service. They do not care if you enjoyed your $1,000 a night stay. DO NOT BOOK.