TripAdvisor Traveler Rating

We stayed at the hotel for our Wedding which went excellent! Ballroom was great, staff was courteous and helpful. Our wedding Rep and coordinator and Rich Nguyen made the process smooth. We loved everything the hotel had to offer for us for the wedding. Room was comfortable and clean, Directors room help us prep for wedding and pool and amenities were fantastic (Lounge, Postcards and reef). But overall we were very thankful the hotel made the wedding fun and memorable. Also the Chefs made amazing dinners and the ballroom maintenance staff was helpful opening and closing the ballroom when needed. TY again Handlery!

I hadn’t stayed here since 1997. The bones are still charming in a faded, untouched way, but the experience now feels like a property that has quietly drifted from Harry Handlery’s original idea of hospitality. The property was almost empty the entire time we were there. Quiet can be nice; this felt more like a building that had stopped trying. Our poolside room was loud enough to undercut the emptiness. The bathroom was tiny and stuffy—hard to breathe in. The toilet clogged, then eventually unclogged itself. On the plus side, the toilet paper was excellent. I thought I was wiping with Vanity Fair napkins. The beds were mediocre and the sheets were actively unpleasant. The nightstand was oversized with a hidden refrigerator, which was a small practical win, and there was WP coffee in the room. Tea bags were also provided. There was no body mirror. The Cali Zen Zero di Tarocco bath products were fine. Service was odd. Staff were hard to engage even though almost no one was staying there, and we repeatedly saw employees standing around talking with nothing apparent happening. At breakfast in Postcards the items were expensive, largely tasteless, and bland. The salsa was drowning in oregano and tasted like pizza sauce. Toast arrived cold and we were given one slice of bread cut in half instead of two. The manager skipped our table entirely while noticeably stopping at the other one. When we asked about late checkout the front desk said, “Absolutely not. We are fully committed tonight.” The property was visibly empty. Laughable. The design feels like a leftover from Horton Plaza—looks confusing enough that you stop trying to navigate it. I could see the ice machine but couldn’t figure out how to get to it. The gym is basically a joke: four machines and a small tower of weights. The 80s-styled “Fitness” sign at the entrance is the best part. Both the gym and the hallways (and our room, actually) carried a distinct, sour, musty feminine odor that was hard to ignore. The business center has massage chairs, $5 for ten minutes. The area was not relaxing nor inviting. Everything seems like an afterthought. The billboard outside says “celebrating 70 years of family hospitality.” Harry Handlery’s line— “To have every guest not question why they stayed here, but to question why they didn’t stay here before”— does not describe what this property currently delivers. Harry, I’m questioning why I stayed here, and if I’ll ever take the plunge again. Mr. Handlery must be calling from the grave for someone to write this review and start a renaissance. Let’s restore this place to his original vision. The building and the history still have real potential, but right now it mostly feels unnecessarily difficult, under-managed, and disconnected from the original standard. A reset in operations, cleanliness, service presence, and basic execution would go a long way.

very comfortable, relaxed stay.

I am an older woman using a lightweight walker, travelling alone. The Handlery gave me a sense of comfort & safety that I sought but honestly did not expect. Their staff is truly exceptional. I had dinner in The Reef restaurant -- FABULOUS -- & breakfast in the Postcard Restaurant was great also. Staff helped me with my walker and were most attentive. It was a 5-star experience!

We had an amazing experience at the Handlery Hotel. Room was clean , food was tasty, and great service and amenities. Good location. Would highly recommend.