TripAdvisor Traveler Rating

Lovely clean little hotel it is a 3 star hotel with friendly staff. Pretty basic but the staff do try to meet your requests where possible.

This is a lovely little hotel, clean, and comfortable with a personal touch.We had great fun with staff and other guests. Special shoutouts to Shem and Arnold, Arnold makes the best cocktails and is a beautiful soul. Shoutout also to Kerthney, Gertrude, and Eufamia ( Restaurant ) and Stefan (reception.) The shuttle around was great as was packed lunches for the beach. Loved all the staff's frindliness and kindness. The star of the show though was the hotel cat Ginger who we loved to fuss and feed. The only blot was Joel on reception who needs to work on his people skills in contrast to the rest of the staff as we found him to be quite rude and arrogant, he accused us of smoking in our room when we hadn't! Overall a great stay with staff in general kind and fun.

Super friendly staff, but lacked atmosphere and not much within walking distance. Menu choice at dinner was very limited.

Staff were absolutely fantastic especially Arnold, Shem and Kersten But the star of the show was Ginger the cat a real sweetie. Rooms not brilliant but clean and they were starting to upgrade them as we left comfy bed Shuttle bus every hour to the beach St lucia is a beautiful island and the people are so friendly

I had a very concerning experience at this hotel. I left my bag in a secure area behind reception which I was told was locked and only accessible to staff. When I later retrieved my bag. I discovered that all my money had been taken from it. I reported this immediately, and the hotel initially said they would investigate the matter. However after following up with multiple emails. I have been completely ignored. This situation is extremely worrying, as the bag was kept in an area that guests cannot access, and I trusted the hotel to keep my belongings safe. While the loss itself is very upsetting, the lack of any follow-up or communication has been even more disappointing. Sadly this was also reported to tui who have said its not of interest to them, report to police or my insurance. We also witnessed the frozen food including chicken being delivered to the hotel left in the sun for a few hours to start to defrost to then be re frozen. After this event we tried to eat only in the sister hotel on the beach. The buffet was kept warm using burners which I feel is very un -hygienic and one night they were not even lit so our food was stone cold and inedible meaning as an all inclusive resort we went to bed hungry. The local beer would run out and the hotel would not restock the bar until the next day! As an all including package this is not acceptable especially as all the guests new there was plenty of beer in the store room. Based on this experience, I would strongly question the hotel's security and customer service, and I would not feel comfortable staying here again.