TripAdvisor Traveler Rating

Don't book this hotel, we are due to flight to st. Luica for a family reunion on the 6th June and today is the 4th June. I got a call from British Airways on the 3rd June, saying that they have cancelled our stay at the Bay Garden Marina Haven due to hotel renovations. And they what to put us in their other hotel, Bay Gardens Hotel away from the marina, Infront of a busy main road and next to a shopping mall. This has put so much stress on me, because their is a good of 9 of us going down to the family reunion. Three members of the group is over 70 plus and my dad has mobility problems. Also two toddlers under two including my son. I've had to make so many special arrangements from London, for a special occasion and everything to run smoothly. Even from me sending emails from August 2025 to Bay Gardens and the last email sent was the 12th May and not once did they mention, that they are going to close renovation. I had to call from London to st. Luica 5 times on the 3rd of June, there are three group bookings I'm handling for this trip and told to this is right the hotel will be closed and it just happened. I said to them to place us in the Bay Garden Resort because you have inconvenience us in a big way and we specifically chose the marina to stay in for our reunion. I was then told, that the hotel is the same price that is why you have been placed there. I told them it's not the same at all, being next to a busy road, instead of views of the harbour. Can you place us in the resort, then I got told there is going to be an extra cost. Why an I going to pay extra for you taking my group booking and cancelling the hotel we have chosen to put us in a lower Hotel. They told me to write an email telling them everything and they will pass it on to the manager and they will get back to you. I ask is the email going to be responded to, because you have been taking three to five days to respond to my previous emails. They reassured me that I'll get a reply, nothing came when I sent the email (We're still on the 3rd June). To 4th June, I called no answer, called again and again until I got an answer. I spoke to the same person as yesterday. (We also only have les then two days now). I asked if my email was received because I didn't get a reply and was told.. she informed the manager a email would be coming from me and they saw it and just spoke to British Airways instead of replying to my email about this whole situation and to place us in the resort. I asked if I can talk to a manager, they said they are no managers on site they are all off because it's a national holiday, they will be back tomorrow (5th June) at 7am at Lucia time. I ask can you fix this, they said that they can do anything without the manager saying to do so. I ask can you all the managers because this needs to get sorted before Sunday 6th when we arrive. They said no they can't. Ask if the manager to call here now, to sort this out.. who does this go to.. this comes to me and I'll put you in the rooms. I just couldn't believe what is was hearing considering I've got two days to sort out 9 people with no hotel to go to, because nothing have been confirmed on our side. Stress!!! I booked with BA and the other half booked with Love holidays, I called BA to get a room sorted because I have no choice at the moment for me and the babys mostly to have somewhere. I ask what is the fee Bay Gardens mention to be in the resort, BA told me that they want me to pay £1200 extra to say there. Are you crazy, they want me to pay for their inconveniencing our whole trip taking away our original hotel. And me having to call and email transfers / excursions to change all locations. So I said to BA I'll take the room in the Bay Gardens Hotel, she said I might not get the two double bed and might be one instead but we have to confirm everything. So even that is not confirmed for two adults and two toddlers under two. And the rest of the group 5 adults have not received any confirmation at all. When we called love holidays they didn't believe us when we told them the hotel is going to be closed when we arrive. They said they have to do they own investigation (Remember this is the 4th June, while now it the 5th June because of the time in posting this). We have no confirmation on any of the hotels, there is no duty of care for their customers and no sense of urgency from anyone. At this rate we're going to end up losing money and sleeping on a beach with two toddlers, three over 70 plus and one being my dad who has mobility problems. My uncle who lives in st Luica and my dad have not been in the best of health because of their age. And it's been 20 years since my dad was last at st. Luica after is dad passed away. This was meant to be such a special occasion and mean a lot to our family and Thank you Bay Gardens For ruining our holiday before even getting to St Lucia

Lovely clean little hotel it is a 3 star hotel with friendly staff. Pretty basic but the staff do try to meet your requests where possible.

This is a lovely little hotel, clean, and comfortable with a personal touch.We had great fun with staff and other guests. Special shoutouts to Shem and Arnold, Arnold makes the best cocktails and is a beautiful soul. Shoutout also to Kerthney, Gertrude, and Eufamia ( Restaurant ) and Stefan (reception.) The shuttle around was great as was packed lunches for the beach. Loved all the staff's frindliness and kindness. The star of the show though was the hotel cat Ginger who we loved to fuss and feed. The only blot was Joel on reception who needs to work on his people skills in contrast to the rest of the staff as we found him to be quite rude and arrogant, he accused us of smoking in our room when we hadn't! Overall a great stay with staff in general kind and fun.

Super friendly staff, but lacked atmosphere and not much within walking distance. Menu choice at dinner was very limited.

Staff were absolutely fantastic especially Arnold, Shem and Kersten But the star of the show was Ginger the cat a real sweetie. Rooms not brilliant but clean and they were starting to upgrade them as we left comfy bed Shuttle bus every hour to the beach St lucia is a beautiful island and the people are so friendly