TripAdvisor Traveler Rating

This is a lovely little hotel, clean, and comfortable with a personal touch.We had great fun with staff and other guests. Special shoutouts to Shem and Arnold, Arnold makes the best cocktails and is a beautiful soul. Shoutout also to Kerthney, Gertrude, and Eufamia ( Restaurant ) and Stefan (reception.) The shuttle around was great as was packed lunches for the beach. Loved all the staff's frindliness and kindness. The star of the show though was the hotel cat Ginger who we loved to fuss and feed. The only blot was Joel on reception who needs to work on his people skills in contrast to the rest of the staff as we found him to be quite rude and arrogant, he accused us of smoking in our room when we hadn't! Overall a great stay with staff in general kind and fun.

Super friendly staff, but lacked atmosphere and not much within walking distance. Menu choice at dinner was very limited.

Staff were absolutely fantastic especially Arnold, Shem and Kersten But the star of the show was Ginger the cat a real sweetie. Rooms not brilliant but clean and they were starting to upgrade them as we left comfy bed Shuttle bus every hour to the beach St lucia is a beautiful island and the people are so friendly

I had a very concerning experience at this hotel. I left my bag in a secure area behind reception which I was told was locked and only accessible to staff. When I later retrieved my bag. I discovered that all my money had been taken from it. I reported this immediately, and the hotel initially said they would investigate the matter. However after following up with multiple emails. I have been completely ignored. This situation is extremely worrying, as the bag was kept in an area that guests cannot access, and I trusted the hotel to keep my belongings safe. While the loss itself is very upsetting, the lack of any follow-up or communication has been even more disappointing. Sadly this was also reported to tui who have said its not of interest to them, report to police or my insurance. We also witnessed the frozen food including chicken being delivered to the hotel left in the sun for a few hours to start to defrost to then be re frozen. After this event we tried to eat only in the sister hotel on the beach. The buffet was kept warm using burners which I feel is very un -hygienic and one night they were not even lit so our food was stone cold and inedible meaning as an all inclusive resort we went to bed hungry. The local beer would run out and the hotel would not restock the bar until the next day! As an all including package this is not acceptable especially as all the guests new there was plenty of beer in the store room. Based on this experience, I would strongly question the hotel's security and customer service, and I would not feel comfortable staying here again.

The location of this hotel is pretty good as within easy stroll of the Marina and a small shopping area. The shuttle bus moves you between the sister hotels which is a great asset although some dodgy timings did cause some friction between hotel guests and reception staff. The hotel is dated, but they are working hard to update the rooms and they cleaning staff work to keep the whole site clean even with workmen on site. Our room was on the top floor (362) and was a very good size. We loved the top feature window too. The curtains did shut, although they were a foot short which made us laugh. The air con is excellent and not too noisy. An area of the rooms which need urgent attention are the showers in the upper floors. They are fixed to the tiles, which means the showers are not always as clean as they should be but the worst bit is the lack of water pressure and no easy way of getting an ideal water temperature. You are able to eat and drink in the Bay Gardens Inn and Hotel if you are all inclusive but only twice for lunch and twice for dinner with one drink at the Beach & Spa resort. We had booked via BA and were fully all inclusive which meant we had free access to all 4 Bay Garden hotels although we never really made the most if that as we were happy at the Marina Haven. The lunch menu here is excellent, although a few days there was a buffet lunch instead which wasn't our favourite. The menu for evenings tends to be mainly buffet at lunch and once during the week, then a la carte for the remainder. We tended to eat our main meal at lunch as the dinner menu choices were quite limited. The buffet is only heated via burner candles under the serving dishes which were not always overly effective. We did have one evening where the heaters had not been maintained and the food was stone cold. We spoke to the new Restaurant Manager Kertney the following morning and she was horrified and I have to say that was never the case again for the rest of our stay. The drinks offerings were pretty good, although the stock levels were far too inconsistent. They ran out of red wine totally on evening as well as the local beer Piton. Much of the time it appeared that they did have the stocks but often the person behind the bar couldn't be bothered to top up the stocks. This brings me on to the staff. Kertney only started a month ago and you can see she is working really hard to achieve a more consistent level of service. Some nights you could be left without a drink at dinner despite asking more than once which was quite frustrating. The mainstay waiting staff are Eufaimia and Gertrude! The young lady who worked on the tables and behind the bar would crack mirrors if she smiled and made you feel like you had inconvenienced her if you asked for a drink. On an evening behind the bar, she slammed drinks on the bar and refused to utter a word. Hospitality is most definitely not suited to her. Behind the bar you have the wonderful Arnold, Shem or Jamelle. Arnold is the loveliest person with a ready smile and is as cool as a cucumber under pressure. He also has a great voice! Jamelle was fantastic behind the bar too. Shem is very hot and cold. One minute he was very funny and attentive but in the click of a finger he could turn sullen, to the point of rudeness. The problem is that you never know which Shem you were getting. He was disrespectful to other staff members too which was really difficult to watch. He would also just wander off and leave the bar with nobody so other staff would have to jump on. Massive shout out to Jamie in Security and also to the entire maintenance team who work so hard each and every day! We also met some amazing people which is a major benefit of a small hotel, and to the group of polish people whilst we were there; you brought the party! :) All in all I would recommend this hotel and it is only minor issues which mean only a 4 star review: Cleaners forgetting to top up tea and coffee, or forgetting to leave enough towels. Inconsistent staff behaviour Stock levels- no excuses here, if you are all inclusive you should not run out of the wine or beer on offer