TripAdvisor Traveler Rating

This is my first time in the Carribbean let alone this resort in St Lucia and all I can say is WOW! I've been blown away by the exceptional levels of hospitality, facilities & activities at BodyHoliday. The food has also been wonderful and no request has been too much trouble for the staff. I would recommend to anyone wanting an escape to paradise and to be pampered and spoilt. I will be back. Thank you BodyHoliday!

Something for everyone, with a beautiful beach setting, wonderful friendly staff, and great yoga and classes for all as well as diving, sailing, tai chi, golf, tennis. We loved the daily treatments and the ease of doing whatever we fancied. the sea was so beautiful and clear too. We loved our room with wonderful sunset views over the beach.

My friend and I booked BodyHoliday expecting a relaxing, rejuvenating vacation. The resort promotes the idea that if you give them your body for a week, they will give you your mind. Unfortunately, my experience was the opposite. What should have been a restorative holiday became an emotionally distressing and physically painful experience that overshadowed our stay. Before our arrival, I contacted the resort to explain that I had suffered a very serious knee fracture requiring surgery and that I continued to experience pain and difficulty with stairs. I specifically requested a room that would minimize the need to climb stairs. The resort acknowledged my request and assured me that the Front Desk would be notified and would do its best to accommodate me. Despite this advance communication, we were assigned a room that required approximately three flights of stairs to get around. Given my mobility limitations, this was not a minor inconvenience. It caused me significant difficulty and pain. When we approached the Front Desk for assistance, we were told that we would need to pay an additional 50% to change rooms. The alternative offered was described as an upgrade to an ocean-view room, but it had only one bed for two friends traveling together. We had never asked for an ocean view or an upgrade. We simply needed a suitable room that would allow me to get around without unnecessary pain. What made this experience particularly upsetting was the lack of compassion shown while we were trying to resolve the situation. I was sitting at the Front Desk crying and in pain, yet the response from the associate manager—or the staff member handling the situation—continued to center on paying for an upgrade. I felt that the circumstances we had explained in advance, and the distress I was experiencing in front of them, were not being meaningfully acknowledged. We lost valuable vacation time trying to resolve a problem that could have been approached with far more understanding. I was left crying, stressed, and in pain for days during a vacation I had specifically looked forward to enjoying. Eventually, the General Manager offered a spa treatment. We declined because daily spa treatments were already included in our all-inclusive package. We were not looking for complimentary extras, special privileges, or an upgrade. We wanted compassion, understanding, and a reasonable effort to help a guest who had clearly explained her physical limitations before arrival. The offer did not address the underlying issue or how the situation had been handled. We also eventually discovered an alternative route that avoided the stairs, something we had not been told about when we first raised our concerns. Finding this route helped us manage the situation, but it did not undo the distress or the time lost. I understand that resorts cannot always guarantee every room request. However, there is a difference between being unable to guarantee a particular room and failing to respond compassionately when a guest with a known mobility limitation is struggling in pain. We had communicated our needs ahead of time. We expected understanding and practical assistance, not to feel that the only solution was to pay substantially more. I am sharing this experience because I believe the resort needs to take a serious look at how it handles accessibility-related requests and, just as importantly, how its staff respond when a guest is visibly distressed. Staff training, communication, and basic human compassion can make an enormous difference. BodyHoliday’s promise is to give guests their minds back after a week of caring for their bodies. Sadly, my experience left me feeling that I had lost the very peace of mind I had come there to find. This was never about getting something for free. It was about being treated like a human being. I hope BodyHoliday takes this feedback seriously so that another guest does not have to go through the same experience.

This was the BEST vacation I have ever taken! The beach and resort were BEAUTIFUL! The staff was very welcoming and attentive. The spa treatments were AMAZING! The water aerobics and body stretch classes were exactly what I needed. The yoga classes with guest instructor Briony were THE BEST. There was so much incredibly delicious food. The resort was also very supportive of solo guests. I HIGHLY recommend this resort and will definitely be back!

A truly magical experience, the most beautiful and relaxing destination ~ 5 star food and service. Lots of Inclusive activities and daily treatments.