TripAdvisor Traveler Rating

I would not recommend this place. The rooms were dingy and dated, and did not feel secure. Our sink filled with water with minimal use and took hours to drain. There were drains in the floor of the bathroom that accumulated water on the floor. They did not even have something as basic as a coffee maker in the room or in the lobby, so you would have to hunt someone down to get you a cup of coffee in the AM since the 2 "cafes" were never staffed. Was never able to get a towel at the towel hut since they were always out. The food in the restaurant was not good and there were times we would stand there waiting to try and get a table while staff just walked by and ignored the line of people waiting (not just a few minutes). The surrounding area was not nice and did not want to walk there after dark. I'll say the beach was nice, and the staff at the front desk was helpful when needed. The tour desk was also very helpful. However, it was not enough to outweigh the disappointment with our stay.

This resort is not designed for those that are accustomed to an all inclusive experience. Do NOT go here! You will pay a lot of money for terrible service, dated and aging infrastructure and TERRIBLE service, especially in the restaurant. We had to fill our own waters, get our own utensils, fill our own coffee and then wait 2-3 hours for food to arrive. I estimate that we spent 6-8 hours a day sitting in the restaurant WAITING for food and for service, and that is not how I prefer to spend my vacation time. Additionally, there is only ONE restaurant so there is no other option - you are stuck with one terrible choice. The food is decent, but maybe that is just because we were starving by the time the food arrived. This resort also caters to the cruise ships first, which also means that you get screwed as an all inclusive guest. Just do not go here if you want the all inclusive experience!!! Restaurant: AWFUL Pool: GROSS and does not look like it has been cleaned in years Housekeeping: Good Water Park: Fun Rooms: Ok. Clean but dated with limited amenities Front Desk: Ok Spa: Nice, but cruise ship attendees take most of the availability Beach: Nice Location: Far from airport (1.5 hours), but close to capital

After 15 years, my wife and I returned to Bay Gardens Beach Resort (BGBR) for our third visit. It will be our last. We suspect that our dissatisfaction despite prior positive experiences stem from the resort’s growth and expansion, which has not been adequately managed, thereby negatively impacting the customer experience. Positive Aspects: • The resort grounds are thoughtfully planned, featuring tropical foliage with many plants labeled. • The beach, located just steps from the rooms, is beautiful. • Access to non-motorized water sports adds to the enjoyment, and the team at Saluna Watersports is friendly and helpful. • The hotel is conveniently located near Rodney Bay’s shops and restaurants, which are accessible via a resort shuttle or a manageable 15-20 minute walk. Areas of Concern: 1. Check-In and Room Conditions: • We arrived at 4:30 PM, but despite the 4:00 PM check-in time, we waited 30 minutes for our room to be cleaned. • The room showed signs of poor upkeep: • The ceiling fan broke during our stay. • Curtains were not fully attached to the gliders, making the traverse rods unusable. We had to secure them closed with a clothes hanger. • The shower never provided hot water—lukewarm at best. • The most significant issue was a water outage affecting multiple blocks of rooms. For over four hours, we were unable to use the shower, sink, or toilet in our room. We went to dinner reservation offsite covered in sunscreen and sand! Despite repeated complaints, communication among resort staff was poor. The duty manager was unaware of the extent and duration of the water outage until informed directly by us. 2. Beach and Amenities: • Guests at BGBR compete for beach chairs and umbrellas with visitors from other Bay Gardens properties and cruise ship passengers. No preference is given to BGBR guests. • On one occasion, no chairs or umbrellas were available by 10 AM. Meanwhile, a stack of 50+ unused chairs was padlocked on the property. Staff indicated efforts to unlock them, but the issue remained unresolved. • The towel pavilion was frequently unstaffed during posted hours of operation, and clean towels were often unavailable. We had to use damp, sandy towels for nearly a day and a half. Customer Service: Staff often displayed a disengaged attitude and lacked clear communication. For example: • After the water outage, we received two late-night calls while asleep to inform us it had been restored. • We raised concerns about the water outage with the manager the next day. Her response upon learning that our water was restored overnight was dismissive (“and so?”). Conclusion: While the resort has positive features, the overall experience did not meet the standards of a 4-star property. Issues with room maintenance, resource availability, and customer service significantly detracted from our stay. Based on this visit, we cannot recommend BGBR.

I can't help but feel like it was a beach resort that didn't know how to be a beach resort. Overall the location is decent, with a few different restaurants to walk too from the resort. The area around the sort is not well lit after dark though and seemed very vacant despite there being a number of other resorts around. The most helpful thing the resort had was a shuttle service to their other locations. This meant we could catch a ride to Bay Gardens Hotel and walk to most of the shops in the area, including a Massy store which was well stocked and will have all the groceries you'd need for a vacation. It's about a 15-20 minute walk from Massy back to the resort which was doable, but can be challenging carrying all your snacks in the heat. Our biggest complaints were that the restaurant on site was not good. We only ate there once and decided to not go back. After traveling 14+ hours, we just wanted a quick bite. We ended up spending 2 hours for an average meal. We were seated right along the beach and got a great view of the sunset, but because we were right next to the railing of the restaurant, we had locals approaching us to sell us stuff and even asked for us to buy them alcohol. Our waiter saw this and did nothing. REALLY??? A side note about the restaurants in the area. They are decent, but service was overall slow at all of them. They're a good option, but be prepared to wait and walk back to the hotel in the dark. Most of them are open air restaurants so be prepared to sit in the heat for a bit. The rooms were nothing special, but were overall clean. The shower was a bit of a weird layout and felt cramped, especially since I'm 6'2. The staff, other than the restaurant, were very helpful and nice. The pool water was clean but the walls of the pool were dirty. No one was walking around the pool in general to take drink orders or to clean up other people's cocktail cups. We went there in the afternoon and every table by the pool had at least 3-5 empty cups with some more blowing away. The beach was overall nice, but you will have locals coming up to sell you stuff regularly, so be prepared.

First time to St Lucia and have to say I wouldn’t be booking this one in a hurry again. The hotel comes up as 4 star but not sure how when the hotel failed to provide the basics. No running water problems morning and evening everyday of our stay and was continuously ringing front desk. Breakfast we were left unattended to and was left waiting for a hot drink most mornings. Pool wasn’t the cleanest and at lunch time we was sat over a hour waiting for food. When with children this really wasn’t ideal and unacceptable. Beach towels on at least 3 occasions we couldnt get towels or get them changed as we was told there were none to at which point the towel person vanished for a hour. As with any break there are always positives and those would be the beach was nice, splash park nice extra and the location is spot on. Pool bar staff Rodger and Mario were top blokes and always helpful. Shame the standards of the hotel did not make our holiday as enjoyable as we expected and was ready to come home after less than a week there.