TripAdvisor Traveler Rating

We had a great stay at the bay gardens beach resort, for us the location was perfect as we stayed bed and breakfast there are lots of Restaurants close, we also had a lovely meal at the hotels seagrapes Restaurant, also breakfast was very good and lots of choice ,the beach is fantastic and has plenty of room

For starters, this week-long visit resulted from an Interval timeshare exchange that required us to purchase the all-inclusive meal & entertainment package. Pros: Good location, clean property & spacious rooms, bath toiletries plentiful, long, walkable beach & calm, clean water for swimming, walking distance to local restaurants, ability to “dine-around” at two of them, complimentary “couples massage “ at Spa, omelette station at Hi Tides at breakfast. Cons: Service at every turn - towel hut, restaurants, room - was inconsistent and sometimes intolerable. We retained our beach towels for most of the week because of this. We walked out of dinner after sitting for 25 minutes, seemingly unnoticed that we should be offered the dessert menu. Coffee got promised at breakfast but then we had to hunt down someone after again waiting 15 minutes. Please appreciate that we got used to the slow service early in our week-long stay so we tried to be super-tolerant of the waits. A handful of employees are genuinely helpful and pleasant, but many seemed unhappy to be there. The general vibe around the pool, bar area & restaurants was not helped by canned or live music that was provided. Bar drinks are generally of the “sweet” variety, diluted & made with few top shelf liquors. “Day pass” guests crowd the facilities at times. Management allows guests to “claim” lounges on beach & poolside by placing towels & other stuff there early in the day, even though the guests are often not there. This creates a shortage of lounges for those who arrive later. Many dishes at the restaurants are pork- or chicken-based; other than burgers beef is not offered. One of the advertised “lobster specials (with up charge) was never available. We ordered the other one at SeaGrapes, & for “Surf ‘n Turf” received a burnt CHICKEN drumstick & half of a grilled, small lobster tail. Water pressure in rooms and public restrooms was absent at random, (usually) morning times most days, resulting in an inability to take a shower or, especially, flush toilets (yuk). Our takeaway: having visited other Caribbean islands with numerous, lovely beaches & things to do, we’ll focus on those which allow us to be more in control of our accommodations, restaurants and experiences.

We had a fantastic experience stay at bay gardens.Hotel is 3 star is clean but needs updating and the quality of workmanship isn’t to British standards. Having said that it’s a great place to stay we will come again for sure. The staff were excellent , you treat them with respect you make great friends and you will get great service for sure. We went with our two sons with additional needs who are 28 and 24. We had rooms 605 and 606 connecting rooms. Ideal. All I can say is just book it you won’t retreat it , it’s worth going just for the sunsets and sitting by the beach having breakfast. You must do the snorkelling at pigeon island!

This place has a lot going for it with the location, layout of the hotel, amenities and offerings but maybe is missing some of the smaller details that would make it a truly awesome experience. Some staff were excellent, while others were not very friendly. My bathroom also had a particularly sewer-y smell which wasn't bad but didn't make the stay as comfortable as it could've been.

Beautiful resort. Drive from the airport not so much. Found out you could take a boat or helicopter from the airport but not sure of all the logistics to do that and expense but much more preferable than mountainous drive. Food was ok but not for what we paid. I personally would rather just pay for the room and go out to eat that way I'm not tied to something that I'm not happy with but my traveling companion prefers all inclusive and sometimes that just easier but way overpriced. I've travelled to the Caribbean for the last 40 years so I know what I'm talking about.