Bay Gardens Beach Resort and Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

2913 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Caribbean Beach Hotel

Roam584866 on Dec 07, 2022

We enjoyed our 10 day break, the hotel was excellent throughout and our room overlooked the beautiful beach. The staff were very attentive and there was a big emphasis on customer satisfaction. If things went wrong (as they sometimes do) they were quickly addressed. We would stay here again!

TripAdvisor users rated this property 3 out of 5

Great Beach Location but Service and Facilities Leave Much to be Desired

stp234 (Walnut Creek, California) on Dec 04, 2022

The pros: If you get a good rate, with all-inclusive, it is a great deal compared to most places in St Lucia. The beach is great, free lounge chairs on the beach (though you have to set yours up), convenient bar near the beach, nice big decks off of all rooms, rooms were clean, air conditioning worked well, water taxi service to Pigeon Island and kayaks/paddleboards to rent next door on the beach. The Sea Grapes restaurant (that is only open some nights) was excellent. Both restaurants have great ocean views. The front desk customer service was friendly, as was the taxi service people there on the property. Cons: It usually felt like the male bartenders and the people working in the main High Tides restaurant were annoyed to have to serve you (there were a few female servers that were great). You rarely received a smile and sometimes it felt like the service was intentionally slow. Even when we tried to be as friendly and appreciative as we could. They played loud regae/hip hop music or painful karaoke most afternoons/evenings, so it's not the place to go if looking for a relaxing peaceful place to stay. Housekeeping never brought additional towels or replacing TP when needed - we had to call for these basics. The food in the high tide was just average, although the bargeque on the beach was great. Location in St. Lucia: Although the beach is great, we found it to be a long ways from most things we wanted to do - which seemed to be closer to Soufriere.

TripAdvisor users rated this property 3 out of 5

Worst experience ever

clestinkershella on Dec 04, 2022

Worst experience ever it was my boyfriend birthday ,some staff don’t ever greet you ,dinner was the worst we got there we waited around almost 2 hours for dinner when it came out they told us everything was done and they just gave us chicken ,rice that’s not we’ll cook with the water on plate and carrot ,I really regret going there

TripAdvisor users rated this property 5 out of 5

We’ll Be Returning to Bay Gardens!

Karen A (New Braunfels, Texas) on Dec 04, 2022

*Most friendly, kind, helpful staff we’ve ever encountered, ANYWHERE. *Beautiful beach and (challenging!) water park. Also lovely pool. *Great meals. Loved being able to order off-menu. Multiple dining options including vouchers for local restaurants. Great, fun drinks at the walk-up bar! *Plenty of guests but never felt crowded. *Pleasant spa experience. *Fun local, family-appropriate entertainment in the evenings. *All was quiet by about 9:30 each night. *Spotlessly clean.

TripAdvisor users rated this property 2 out of 5

If you can get a room….

Go787752 on Dec 04, 2022

Arrived at 5 pm and didn’t get our room until 10 pm. The resort might be nice but we were not able to enjoy it. We had planned to enjoy the facility the next day but was exhausted from our late night of waiting and waiting for our room. Manager on duty was sub par.

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