Bay Gardens Beach Resort and Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

3199 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Take me back!

newexperiences4me on Mar 02, 2024

I'm upset that I'm currently not lounging on the beach in St Lucia. This is going to be a detailed review, as I want to cover as many things as possible. Overall, I loved my stay at Bay Gardens Beach Resort & Spa Positives: Staff: All the staff were amazing...front desk, housekeeping, waiters, bartenders, security/lounge chair helpers! They were accommodating, knowledgeable, professional yet so friendly. If you had an issue they would do there best to resolve it and always responded with smiles. Room: I'm very particular when it comes to cleanliness and my room, bed sheets and towels were all clean and housekeeping cleaned my room everyday, giving me new fresh towels each time. Hotel: Bay Gardens have a couple different hotels but I stayed at the Beach Resort & Spa, which is right on the beach. Perfect! However, you could take their shuttle bus to the other hotels and they ran frequently i.e. every hour. The hotel grounds are clean and everything is within an easy walkable distance i.e. swimming pool, diner area, spa, beach, where to get your towels, reception, where to fill up your water etc. Location: Bay Gardens Beach Resort & Spa is in a perfect location. It's right on the beach, next to a police station (for peace of mind but the locals are friendly), walking distance about 10 mins or so to the strip of the shopping mall, supermarket, bars, restaurants and clubs. It's also a short drive to the Rodney Bay marina. St Lucia is a beautiful country and you didn't need to try hard to get so many picturesque views. Food & drinks: Despite some of the other reviews, I had an all inclusive package and I didn't pay extra for anything. The food was generally a buffet style but it was good. maybe a little more option but if you really wanted to, you could go to the strip for your meals. Also, I recommend getting a roti from Lisa on the beach, it was tasty! By the way, the rum in St Lucia is stronggg haha (no watered down versions over there) Money: You can pay in either Eastern Caribbean dollars or US dollars, they accept either. However, if you pay in US dollars, they will give your change in EC dollars. Also, with tipping, there wasn't pressure to tip, so it's entirely up to your discretion but the staff they did a great job! Activities: The hotel organises a shuttle bus to Castries market and the Gros Islet street party that takes place on Fridays (although you leave early, so worth booking with the vendors on the beach for a later return to the hotel). There's also water activities that take place at the hotel, some are included in your hotel packages, whilst others you have to pay for them. You can also take the water taxi to another beach which is like a 10 minutes ride. Cons: Water: One morning the water cut off without no warning or explanation. They did resolve it quickly but it was still annoying and an inconvenience, especially if you were mid way showering/going toilet. Entertainment: Apart from the Independence Day, were they had on various activities/shows, I found that other days there wasn't much going on. I didn't mind it during the day, as I was at the beach but in the evening, it would of been good to have shows/performances or a DJ to play music. Bar closed at 11pm, which I think is early, so you were forced to either call it an early night or go to the strip. I guess having the strip so close made it more manageable but it would of been nice to have something at the hotel I'm staying at.

TripAdvisor users rated this property 5 out of 5

Excellent Day Pass experience

Miriam P (Mississauga, Canada) on Mar 02, 2024

So happy to spend our cruise port stop at the resort. Hotel & beach are beautiful and the staff was fantastic! The lunch was delicious and the mango splash frozen drink is amazing. I highly recommend if you’re considering options during your port stop.

TripAdvisor users rated this property 1 out of 5

Dont go there!

mybesttrip2 (Palo Alto) on Mar 01, 2024

First: The electricity went out twice in 12 days second: The water stopped running twice in 5 days Third: The TV screen was foggy and the sound was inaudible; we could not use it in five days. Four: The room safe could not be opened without three personnel in three trips. Five: The restaurant was unwilling to swap more drinks for less food. Six: All activities cost extra: for example, a one hour sail fish was $60 USD. Seven: The original room was quated at $400 US dollars per night; later revised to $480, later revised to $500 per night. No pricing concessions were granted.

TripAdvisor users rated this property 5 out of 5

coming from a 12 year old girl

anthonii27 on Feb 28, 2024

My first time to st.Lucia and one of the best because of bay gardens beach resort.The reservation manger always called to check up on us I’ve never seen such a family friendly/family like hotel. We thank you for making our vacation memorable.

TripAdvisor users rated this property 5 out of 5

Ready to return before we left

GirlOnTheGoToronto (Toronto) on Feb 27, 2024

Bay Gardens Beach Resort & Spa has an intimate feel to it, even though it was fully occupied. Wonderful resort with beautifully well maintained garden, pool and facilities. There is also a great deal of pride of local ownership!! The staff was friendly and helpful at every point. Shout out to all the staff, whose names I cannot remember, but who all deserve kudos. When, at times, a request was made to a staff walking by, even when we were sure it was not that individual's responsibility, they took the request and directed it to the right person and gave no indication that it was not their job. Check in was quick and efficient and of course the drink at reception was a refreshing greeting after the drive from UVF (Hewanora) airport (and yes it is a curvy, up and down drive from the airport to the resort, but what a way to get a feel for the Island landscape. I have never been to St. Lucia before and it beautiful than I imaged it would be ). Room: For me first impressions of the room, sets the tone for the rest of the stay ! The room was large, very clean with no damp smell. Towels were plentiful and clean. Loved the size of the bathroom and the mirror was good for make-up. The glass water bottles that could be refilled at several locations through the resort and kept in the refrigerator; is an excellent idea. The bed was comfortable with a variety of pillow types and really good light blocking curtains. Balcony was large and stayed dry despite some early morning rain. We had a garden view which lovely. Beach: The resort is lucky enough to be right on the beach, there is hut for towel pick up and drop off, and as a beach "baby" (I never use the pool), getting a lounge chair and umbrella is never a problem because you can always request that the beach staff set up one for you. Waiters would walk by to take orders for drinks. The beach and the water was so amazingly beautiful with not a seaweed insight. We purchased coconuts everyday from the local who walked by. They were never intrusive but they would come over with a wave. Food: The options for breakfast is typical of an all inclusive resort. There is an omelet station, buffet items with alternating items such as plantains, sausages , bread, beans, cooked greens, and fruits. We really liked the local saltfish and fry bakes and always added some to our plates. We were usually so full from breakfast that we normally stopped by the cafe, for cake, or ordered some French fries at the bar so I cannot speak to to the lunch menu. Most dinners are a seated affair with a selection similar to a prix fixe. I believe we had 1 or 2 buffet dinners. The food was overall very good though I would have liked less pasta choices and more local or traditionally Caribbean choices. Special note: I like the attempt to avoid food wastage by making the meals a reasonable size and not having an excessive amount of food on the buffet. We did not use the dine around option. Next time! Spa: We did, however, take advantage of the spa vouchers. We used them for the upper body massages to mellow out the muscles from all the swimming we were doing. The spa is first class and the masseuse was excellent. Note for Canadians and American, they use the British plugs so adaptors are required. We knew in advance and had our own so I do not know if the resort would have provided any. Thinking of going again soon.

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