TripAdvisor Traveler Rating

This location does not have elevators. So, if you have any issues walking upstairs or have heavy luggage hope you get a ground floor room. Also, the hallway floors are tiles so slippery when wet. It rained while we were there and the entrance to our building had so much water, we had to use a different entrance, so we don't walk through the dirty water or fall. We did not have a good experience at this hotel. We choose not to do anything at the hotel due to the bad experience. For the eight nights we stayed, there was only two nights of entertainment. They had a limbo dance group and a DJ and the other night karaoke. Also, depend on the room you are in your level of cable is different. Our first room we got about 20 channels the second room had over 100 channels. I am guessing the extra channels are part of where you're all-inclusive or not. Rooms1.0Service1.0Location5.0 RoomsThe initial impression of the room was nice. But that did not last very long. The bed and pillows was hard and very uncomfortable. I travel a lot and this was by far the worst experience. We got to the hotel on Friday on Wednesday we told the front desk about the leak in the ceiling of our bathroom. We were told they maintenance will be there soon. They never showed up. By Friday the ceiling started falling in the shower. I had to take video and pictures to show them. So they move us to a new room. We get to the new room and there is water all over the the kitchen floor. So now we have to call the front deck again. The young lady showed up and started mopping. After about 10 mins she said someone from maintenance will be coming up because the water will not stop coming and she's not sure where the leak is. Maintenance never showed up. By the next morning the kitchen floor was covered in water. Also, we can hear when every time someone flush the toilet. So for some reason when we booked the hotel we didn't pay for the all-inclusive even though the hotel is all-inclusive. I can see why some people had a good experience and some people didn't. There is a big difference in the way a guest was treated and the level of rooms. This is my first time experiencing low level service at a resort. They hotel never offer us any kind of compensation for the inconvenience. SafetyThere was 24 hours security on site. Which was really good. A plus was the police station less than half a mile from the hotel. The beach is a different story. My husband and one of the many local vendors (who are there every day selling items) almost got into a fight. The hotel security just stood there saying nothing. I have to get in between them. The young man was high and out of control. Why do they have security if they are not going to do anything. WalkabilityThe hotel is a short walk to downtown and a short cab ride to the Friday night fish fry. We took a boat to Pigeon island which was a very short ride also.

Beautiful location - stunning facility - well appointed rooms. We have been traveling to St. Lucia for many years and we stay at Bay Gardens. The staff are friendly and accommodating. We leave each time knowing we have a special place in our hearts for Bay Gardens ??

We had an awesome experience. The resort was great and the people were friendly welcoming and helpful. We definitely will return for another trip.

The hotel is not 4 star. It’s run down. The food is the same every day. The reception ladys are miserable

The staff were all warm and friendly. For me there should be dress code for lunch to make a top class . For example to vest or slippers at dinner