TripAdvisor Traveler Rating

When you consider the cost of this hotel and the location, it is a shame it is such a let down. The location is great and the rooms are of a good standard. It has access to a beach across the bay but the reserved area needs to be renovated to feel part of the hotel. The hotel itself is in a relatively good state though lacks restaurant facilities. Unfortunately the food offering is very limited and the standard of service is variable, at times utterly dire. The sole (included) hotel dinner restaurant frequently runs out of menu items, ditto for breakfast. There is no consistency of menu items ordered. Service is the biggest problem, for example: 1) At breakfast we waited 30-45m for avocado on toast + yoghurt (for my wife's self-served granola); 2) at Hurricane Hole we left after a beer didn't appear 20m+ post ordering; 3) we made a reservation for the steak restaurant at lunch only to get there and be told there was no record of our booking; 4) we requested the complementary hotel gift bag to be delivered to our room (all other guests had one) on 5 separate occasions over numerous days, which was ignored until one lovely chap at reception took ownership and personally delivered to us.

Stayed 2 nights in another Rodney bay hotel before Zoetry rescued me. Upgraded my room. Sooo grateful they did. Stayed at Zoetry for 7 nights. If you are looking for a peaceful tranquil place to recharge THIS IS IT! Beautiful rooms, the tree frogs sang me to sleep. I’m a foodie and the food was excellent. The entire team couldn’t do enough to keep me happy, nothing was too much trouble. The breakfast team including Rashida went to the hurricane hole to get my cappuccino just the way I like it when the coffee machine broke. At the end of my stay the housekeeper came asked me how I enjoyed my stay, always making sure I had what I needed. Whole team warm welcoming, gave me hugs when I left. Lester Scott the GM has done an outstanding job with his team. I have recommended the hotel to a friend getting married . Of all the places I’ve traveled to relax I give this high marks. I will return.

Our experience was amazing! The staff was so kind the entire time and made us feel so welcomed. Butler team was fantastic (Ferguson, Rochel, Kevin). They helped us with setting up fun activities/excursions like Piton sunset cruise, painting class, and a mixology class where the bartender Mario was so much fun! The rooms were clean and comfortable and the housekeeping team did a tremendous job everyday. We enjoyed all of the restaurants, and spent most of our time by the pool with a piña colada and coconut shrimp! Marigot Bay was beautiful and we were able to see some stunning boats/yachts make stops there! I would recommend this resort to anyone who wants a fun, relaxing, and dreamy vacation. Will absolutely be back!

This resort finds itself not able to deal with Celiac disease and most meals were cross contaminated. The staff tried to accomodate but there was a bill for that at the end of the vacation. This was not all inclusive and I did agreed to pay so I wasn't sick.

Great rooms and locations, food and staff only average compared to other resorts we stayed at during our time in St Lucia.