My husband and I booked somewhat of a last minute trip to St Lucia and decided to stay at Zoetry Marigot Bay. We knew that this resort was reopened under the Zoetry Brand in December and went into our trip expecting that they may still be working through some things. We felt there were some 5 star elements and some things that still need work. Despite this we still had an amazing time
Room- We booked one of the most affordable room options so I'm not sure if the other room categories are better but I don't think I would consider the room 5 star at this point. The bedding and towels are very nice, bed is comfortable, pillows do get pretty flat though. The bathroom was showing it's age and could use some tlc. The sinks did not drain well but the shower was nice and spacious with a removable shower head and a rain shower head. We tried ordering room service a few times and never knew what was on the menu because there was nothing in the room we could refer to. It would have been nice if there was a menu we could look at so the employee on the phone did not have to verbally tell us what there was.
Food- We were very happy with the food and felt this was one of the 5 star elements. No buffets which was a nice change. We enjoyed every meal we ate. Some of our favourites were the coconut shrimp, club sandwich and shrimp scampi from Hurricane Hole, the braised beef with jumpo prawns from 1461 and the 5oz sirloin with peppercorn sauce and Caribbean rice from the Rum Cave. Oh and the crispy shrimp sushi by the pool….it was delicious.
Service- We did not experience any major issues with the service. We never felt we had to wait too long for food or drinks. We had many staff remember us by name and we got to chat and get to know some of them as well which was really nice. Everyone working at the pool bar was great! Special shout out to Alvin and Osbourne!
Activities: When we first arrived, we were not given any information about possible activities. The next day we went to the library and that’s when we met Dayne. He was kind enough to show us around the property and sent us a whatsapp message with the activity schedule for the week. I hope the activity schedule is given to everyone automatically because I would hate for people to miss out on things. Waking up and doing Yoga and Pilates throughout the week with Jay(Joseph) was a highlight of our trip. Jay is amazing! Not only is he very knowledgeable when it comes to fitness but his daily positive attitude and messages to us during our classes made a world of a difference. We will always remember some of the things he said to us, it was exactly what we needed on this vacation. We also went on the Ridgeclimb with him which was awesome. He taught us about so many of the plants and their health benefits which was super cool and the view at the top of the Hike was incredible. I highly recommend taking part in Yoga/pilates and the ridge climb.
I also want to shoutout Darcel as her and Jay work together as part of the entertainment team. She is awesome and always took time to check on us and see how we were doing. She suggested we go to the Champagne tasting and I’m glad we did as it was also a lot of fun.
Beach- The beach is small but very nice. Sylvester was great and escorted us to the beach and showed us which chairs we could use, he stayed at the beach while we were there to make sure we were in good hands. We did not expect this but really appreciated it.
Thank you to all the staff at Zoetry Marigot Bay. Wee had a great time and love the beautiful Island of St Lucia.
Great all-inclusive resort
Jan 28, 2023
My fiancée and I got engaged here. Amazing scenery, positive vibe, and great arrangement. The resort was very clean, food was decent and service was great. We had the most amazing reception and can’t wait to visit again!
A "Diamond in the Rough"!
Jan 27, 2023
My husband and I just returned from Zoetry Marigot Bay and couldn't be happier. We characterize this resort as a "Diamond in the Rough" because it has so much potential. Given the beautiful location and the amazing people, we believe they'll be polished and shining brightly within the very near future! If you are reading this then I'll presume you've read the challenges of lack of chairs/too many stairs, etc. We won't be focusing on these because as a newly opened resort there are always learning curves, unforeseen glitches and supply chain issues. Great organizatons learn from these and grow to be wildly successful. If guests are still talking about these issues 6 months from now that's a different set of problems. We are members of the UVC resort club who've spent almost all of our years at resorts in Mexico, Costa Rica and Jamaica. We chose this resort primarily because we desperately needed relaxation, a peaceful setting and time to appreciate all the good around us. The "Covid Years" took away two of our very best friends. It changed us in so many ways. Zoetry Marigot Bay was exacting what we needed. So, in regard to the good around us...our thanks to Dayne for helping us navigate the everyday routines. You are insightful, intelligent, personable and have all it takes to be a success. Our compliments to Chef Juan - who is undoubtedly more than a Chef - more likely an Ambassador to this resort or the island of St. Lucia! On any given day you will see Chef Juan in the 1461 Restaurant but you'll also see him mixing with the guests, smiling and shaking hands as he walks throughout the resort. He takes the time to speak with you about the vision for this resort - he is articulate, creative and multi-talented. Our best wishes to you Chef Juan. What can we say about the heart and soul of the 1461 Restaurant other than you are an inspiring team of professionals. Hilda, Xena, Wendy - your memorable personalities will be long remembered as we reminisce about Zoetry. Carissa T from day one you captured our hearts with your quiet efficiency, beautiful soul and wisdom beyond your years. Special thanks to Hilda, Wendy and Carissa for singing your birthday greetings to me. Voices of the Angels! Matthew at Hurricane Hole thank you for taking the time to recommend some of the best attractions in the area and Nyim - keep on dancing! Shine on Everyone!
An honest review!
Jan 27, 2023
Stayed at Zoetry Marigot Bay for 6 nights, 7 days. The pros: the food is the best we’ve had at almost any resort. Very fresh, quality food. From massive bacon cheeseburgers and fries to mango jerk chicken salad, it was delicious. We ate on the resort as well as off at JJ’s, Doo Littles, and the Villa. All were excellent. The weather is perfect all year round. It’s rains almost daily but it’s short quick bursts. We did the hiking tour, sip and paint, and rum tasting with the resort. We also did an excursion to see the refreshing waterfall, the mud bath, and snorkeling. Lots of unique fish and overall fun experiences. I did the spa experience and it was nice but don’t expect to do all the extras at this resort. The staff at the resort for UVC were top notch! Dayne, Zoe, and Kamar we’re exceptional. The resort staff, Kaydi, Neal, Tyree were also wonderful to work with. They went out of their way to ensure my birthday was extra special! The natural landscaping around the resort is beautiful! It was a very relaxing environment. Also seeing the yachts was an experience, 90 million dollar yachts to view! All the guests were really friendly and fun to be around.
The cons: the hotel needs renovating. For them to have opened in December, I expected better facilities. We had a junior suite and it’s literally a small room with a bed and bathroom, so we upgraded to the penthouse. While the room had two floors and much bigger space, still renovations were needed, especially in the powder rooms. There were a few broken parts in almost every restroom I visited. Beware the taxi from the airport to the resort is about an hour and very hilly. I have motion sickness and felt every curve. Come prepared with bands or nausea medicine. The service is super slow there. It was like all the waiters were still in training. The room service food ended up being luke warm because of the wait time. I suggest ordering well before you become hangry ??. They also ran out of certain foods. Bananas for example. It’s their biggest export but they ran out of bananas for 3 days. Also, there was not a gift shop so make sure to bring everything you need or you’ll have to take a taxi into town to purchase anything like sunscreen.
Overall, wonderful experience. UVC plans to open a Secrets there by the end of the year so hopefully the facilities are improved. We are platinum members.
terrible in to ok
Jan 26, 2023
We are still in the resort, first day was a tragedy, We came to Zoetry because of the brand, this is our 4th Zoetry, and by far the worst one, when it comes to the service.
First day at breakfast, 30 minutes and nobody even comes to ask if you want coffee or water, whole brekfest was 1,5 hours, this is not what you expect on your vacation.
But miracles happened, and you meet Kaydi :)your concierge, she is a fantastic person, makes everything possible, She is like a little Angel supervising your stay, Another great person is little Olivia, she has smile on her face all day long, we had birthday celebration and with Olivia's and Kaydi's help was phenomenal.
One moe recognition is to bartender Matthew, he is fantastic, did more than we could ask for, thanks to this people this vacation is great