Serenity at Coconut Bay reviews

TripAdvisor Traveler Rating

5.0 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 5.0
  • Service 5.0
  • Value 5.0

984 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Best place for a honeymoon

jenav2023 on Jan 26, 2023

Our honeymoon at Serenity was absolutely perfect! All of the staff are beyond friendly and kind no matter where you go on the resort, some of the dining staff even remembered our names from a couple nights before. Our butler Kert was amazing. As soon as we stepped onto the resort he was waiting for us with a fresh coconut drink, then gave a quick tour and confirmed our excursions. Kert took great care of us during our stay. Booking all of our excursions and dinners. He also gave my husband a birthday he'll never forget with decorating our room and a special dinner. Any questions or issues he was available for help. The food is absolutely delicious! The Greathouse was our favourite out of the many choices for dinner. We also often went to FlipFlops for lunch over on the Coconut Bay side. Drinks were always easy to get on hand, definitely need to try the Bob Marley! Serenity is absolutely beautiful and well-maintained. The house keeping staff always did an excellent job of keeping our rooms clean and would always leave a new note for us each day with a towel friend. We really enjoyed the freedom of going from Serenity to Coconut Bay to explore. There is seaweed on the beach but the staff do an excellent job of cleaning it up. For our excursions we choose the rainforest zipline and sail and snorkel. The zipline was SO much fun the staff again were so nice and funny. They were also kind enough to take our phone during the trip so they could take photos and videos of us throughout. The sail and snorkel was fun as well and we saw some beautiful fish (but the zipline was our favourite) Hands down such a beautiful and peaceful place to come, especially for a honeymoon!

TripAdvisor users rated this property 5 out of 5

Stay here.

Gregory P on Jan 26, 2023

Incredibly friendly and helpful staff. McCarthy the butler was amazing. All of the excursions and additions were easy to arrange were all very fun. Food was remarkably good compared to the reviews we had seen for other all inclusives. And the room quality and private outside space has been the best hotel experience we have ever had. Also being so close to the airport allowed us to have nearly and entire extra day here at the end. We are very glad we stayed down here instead of spending hours on the treacherous feeling roads. 10/10 best place we have stayed.

TripAdvisor users rated this property 5 out of 5

Absolutely committed to your “serenity”

KristenO1222 (Atlanta, Georgia) on Jan 25, 2023

We visited last year after getting a recommendation from our well-travelled friends with very high standards. After two days, we knew we would come back to celebrate our 10 year anniversary. So here we are. Round two with our best friend / butler McGregor… and I couldn’t have imagined a more perfect way to celebrate our anniversary. The property, staff, food, and drinks are all top notch. Staff even remembered us (and our weird habit of being by the pool by 6 am wanting coffee and a toasted bagel) from last year. Never once did we have to “order” this year… Charles the overnight chef simply appeared as we settled into our pool-side cabana. While the 11th anniversary doesn’t carry the same magnitude as the 10th, I know we will be back next year … at the resort that truly celebrates our love for one another and is honestly committed to providing true serenity to each couple on the property. Until then… ask for McGregor, butler extraordinaire.

TripAdvisor users rated this property 5 out of 5

Incredible Vacation Experience!!!

Mark O on Jan 24, 2023

My wife and I experienced the trip of a lifetime!! Serenity at Coconut Bay is a beautiful location and the weather was fantastic! The staff was truly focused on all of our needs. Kert, our Butler, was attentive to all of our requests and spared no detail to help us have a wonderful time. Ali and Delan, seemed like our own personal wait staff, served us most every meal to make sure that we experienced the best food options around and skillfully helped my wife navigate her food allergies. That was truly a treat for her!! Tracy and Trisha, our room attendants, set up our room morning and night, decorating our bed with fresh flowers, towel sculptures, and personal notes with wisdom and humorous messages. All of these people with their awesome personalities and great care, made this vacation experience so memorable! They could all teach a Master class on hospitality for the vacation industry! Thank you also to Lori French of Lori French Travel Services for suggesting this location! She was spot on about the quality of this beautiful location!!

TripAdvisor users rated this property 5 out of 5

A perfect place for a luxurious getaway

rachelaO1886KE on Jan 24, 2023

Everyone at Serenity went above and beyond to make our stay the very best. We went there for our honeymoon this past November and can honestly say that we've never experienced customer service to that level before. We will definitely be going back. Our main butler Quade planned a perfect week of activities. He was very flexible and even helped us extend our stay at the same rate that we originally booked. Our favorite bartender was by far Delon - he made fantastic drinks and we had some of the best conversations with him. He was generally just curious about our lives and background. That made us feel extra special that he took the time to ask questions and chat. We also loved Charles, Natoya, Neige, and Hannah. Although, honestly every worker at Serenity truly deserves a shoutout. One of the highlights of everyday was going back to our room to find all the funny and cute towel décor and notes from our housekeepers. In particular, Shirley was very creative - always incorporating props and having fun with it. You absolutely have to try the coconut drink from Jonathon! The entertainment, food, and activities at Serenity are better than any resort we've ever stayed at. You will not regret booking your trip here!

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