Serenity at Coconut Bay reviews

TripAdvisor Traveler Rating

5.0 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 5.0
  • Service 5.0
  • Value 5.0

1527 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Relaxing and Indulgent

Marti E on May 10, 2024

We had the best time on our honeymoon! Our butler was Mcarthy and he was fabulous!! We also loved Kevin, Ray, and Tyler!!! They are so great!! We highly recommend the butler experience and serenity it’s the best of both worlds and a short walk to Coco Bay. If you come you have to eat at calabash and do an island tour!! My favorite part was just seeing the island even though we missed the tour I heard great things and wish we had time!

TripAdvisor users rated this property 5 out of 5

Another great visit - thank you

Ian D on May 09, 2024

We have now visited 7 or 8 times over 5 years since Serenity opened. Great to see the ongoing improvement. Grande Butler suite is definitely worth the extra cost. Food has improved year on year - well done Chef Leo. Staff are great, friendly, helpful with very low turnover - they make us feel like family. Butler service is excellent - special shout out this time for Kert and Davidson. Day at the beach cabanas is a must. Only improvement now needed is at the Spa at Coconut Bay - unfortunately still 5* prices for 2-3* service. But for Serenity - well done to Chris and his team, hopefully see you soon ????

TripAdvisor users rated this property 5 out of 5

Serenity found - again!

rebeccajstone820 (Boston, Massachusetts) on May 08, 2024

This was our second visit to Serenity in as many years, and we would go back every year if we could. From the moment you arrive, it’s literal paradise. Everyone here goes above and beyond to make your experience perfect and memorable. Our wonderful butler, Ethan, reached out before we arrived to go through our preferences for the week and greeted us upon arrival. Our room was decorated with balloons to welcome us back which was such a cute surprise. Ethan went above and beyond all week to ensure we had everything we needed and wanted. We’d also be remiss to not thank the amazing housekeeping staff (Vaniah, Shirley, Kendall, Trisha, Tracy) for keeping our suite spotless. We loved the notes and towel art and always wondered what we would find when we got “home.” Kevin, Ray, Delon, Gemma, Lee, and Charles kept us “hydrated” all week with delicious and creative cocktails and kept us laughing at the pool and were just always so pleasant and fun to chat with. Jonathan always made sure we got one of his specials every day. A special thank you to Kevin for a great wine tasting one evening and for introducing us to St. Lucian IPAs! We loved coming back to Serenity and seeing so many familiar faces on the staff. The food is genuinely amazing, whether it’s breakfast, lunch, dinner, or snacks and bar bites. The dishes are prepared perfectly and beautifully presented every time. We had a hard time deciding what our favorite meals were because everything is so delicious. We stayed in a Premium suite this year and it was perfect for us. We loved having the large patio, outdoor shower, and seating options. The plunge pool is a great size for relaxing and floating around. Inside the room, there was plenty of space to relax and areas for storage. The bed was very comfortable, and there’s a pillow menu available to try different options if you want. (We stayed in Grande suite last year for our honeymoon and loved that suite type too. Moral of the story: you can’t go wrong with any room type here.) Serenity is a truly special place and we cannot wait to return again in the future. If you’ve read this far, do yourself a favor and go book your holiday at Serenity now.

TripAdvisor users rated this property 5 out of 5

Perfect Honeymoon

Abigail M on May 06, 2024

My husband and I just left Serenity at Coconut Bay. We were there for our honeymoon for 7 days. We had the most exceptional trip. Every staff member was fun and friendly, the accommodations were pristine and clean, the food was incredible, and the resort itself is very private, luxurious, and beautiful. Highly, highly recommend!

TripAdvisor users rated this property 5 out of 5

Serenity is Serenity!!

GILL C (Bournemouth, United Kingdom) on May 06, 2024

Where to start.. This place is not only Serenity by name. Everything here is fantastic. We are relaxed and very sad to be going home. The staff are wonderful, friendly and nothing is too much trouble. Food and drink (mainly cocktails!) is delicious and beautifully presented. The chefs create some wonderful meals. Shout outs to: McCarthy our Butler, he has been superb and looked after our every need, booking trips, dinner reservations, cabanas and more. Never will a hot bath be the same again! All the bar staff who make the best drinks, especially Ray (thank you for letting him watch Man Utd!), Kevin (excellent Rum night host and Spiced Rum giver!) Charles and Natoya. Our housekeeping team (Trisha, Vania, Christy) were fantastic and I loved coming back to the room to see which towel creation had appeared and what lovely messages had been left. Kerry over at the beach bar at Coconut Bay also kept us going with cocktails and smiles. THANK YOU to all of you for making this an amazing and special holiday/25th anniversary. We are now forever part of the Serenity family and hope we don't leave it too long to return!

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