Serenity at Coconut Bay reviews

TripAdvisor Traveler Rating

5.0 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 5.0
  • Service 5.0
  • Value 5.0

1280 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Second time around even better than the first! Best hospitality. Amazing food.

Courtney J on Sep 15, 2023

This was our second time at Serenity, and it was even better than the first! The rooms were spacious and luxurious with a nightly turn down service. The food rotation and speciality drinks each night felt like fine dining every evening at The Greathouse. Every staff member ALWAYS has the best attitude. Special shout-out to our butler Kert who made our trip even more special with balloons, reservations every night, and more while we were celebrating out anniversary and my husband’s birthday. They truly go above and beyond. Not to mention my husband realized he forgot something at the resort while we were at the airport to fly back home, and one of the butlers, McGregor, brought it straight to us without hesitation. I can’t say enough good things about the service and the people! We have recommended this place to about 4-5 other couples who have gone and ALL had the same experience!

TripAdvisor users rated this property 5 out of 5


RSak1210 on Sep 07, 2023

We arrived at Serenity for our 20 Year Wedding Anniversary in late June and had the most wonderful time. Our butler Kert came in early to greet us upon arrival and also came into work on his day off to send us off on our departure day. To say Serenity went above and beyond our expectations would be an understatement. The food, drinks, staff, service, entertainment was top notch! During the last day there, we received an unexpected call regarding a family member passing and Serenity and Kert went above and beyond to make sure we were taken care of and consoled us during this time. I requested soup and the wonderful chef hand prepared homemade chicken noodle soup in my time of comfort. Everything was perfect about our trip even though it ended on a sad note. We will definitely be back and spend even longer there cause 6 days just wasn't enough.

TripAdvisor users rated this property 5 out of 5

5 Stars isn't Enough

Denise M on Sep 07, 2023

After a very trying year, this vacation is exactly what we needed to destress and relax. Our arrival was a little different than most. We had stayed at Coconut Bay - Harmony for a week beforehand and on the day of our Serenity check in, we had scheduled the ATV tour. McCarthy found and met us at the Harmony pool bar a couple of days before our Serenity check in. We talked about our room bar selection and plans for the day of our check in. McCarthy ensured us that everything would be taken care of. On the day of our ATV tour, we checked out of Harmony and placed our luggage behind the front desk. We had an amazing time on our ATV tour. When we returned, we were met at Serenity with refreshing coconut water and a towel. McCarthy took us to our room to check in and go over our itinerary for the week. He had a hot bath with amazing bath soap/oils waiting for us and had already delivered our luggage, too. Over the course of our week, McCarthy went out of his way to make our experience amazing! He checked on us daily and anticipated our needs. Our itinerary was scheduled perfectly. We couldn’t have asked for more. He is such an incredibly hard worker. Our room was amazing… We stayed in the grande plunge pool butler suite. Everything was amazing but we absolutely loved the walk-in rain shower, our outside seating area, and the plunge pool. Every morning we enjoyed our delivered coffee carafe outside in our sitting area. The supplied toiletries smelled so good! There isn’t anything that we wish we had or anything that we would have changed. We loved the towel animals and notes left by Rosie and Shirley. There are so many drinks available at the bar. All of the bartenders were great and were willing to make anything you desired but we especially loved Kevin’s special! Kevin, Lez, and Charles are all outstanding bartenders. Kevin is not only wonderful at making drinks but has a knack for entertaining and has a kind heart. Don’t forget to visit Jonathan the coconut man – he makes great drinks! The food here is incredible! There isn’t much else to say but that. Everything we tried tasted fantastic. I especially loved all of the fresh fish. Natoya always took wonderful care of us. On the occasions that she wasn’t serving us, she made sure to stop by our table to say hi and make sure we were doing ok. She also did great teaching us how to make Tiki drinks. This was our second visit to Coconut Bay but our first to Serenity. There is always a lot of discussion about the beach. We love the beach. It’s windy but the wind helps alleviate the extreme heat. There is also some sargassum – it is everywhere in the Caribbean. It wasn’t enough to prevent us from getting in the ocean and on this trip, we snorkeled right off the beach. It was great! We recommend giving it a try. The guys at the surf shack will point you in the right direction on where to go. If you have the option, try to get the romance package! It is totally worth it! We have fallen in love with Saint Lucia. The island is absolutely beautiful but what makes this resort so special is the staff. Serenity has done an outstanding job at creating this family. We feel like we’ve made lifelong friendships and cannot wait to return next year.

TripAdvisor users rated this property 5 out of 5

Perfect honeymoon location; amazing food, staff, experience!

Morgan N on Sep 04, 2023

Serenity was the perfect location to spend our honeymoon. We were extremely pleased with our stay. We opted in for the 'Romance Package' and loved everything it included. Our butler, Kert, was very attentive and helpful throughout our stay - he scheduled all of our activities/cabana days/reservations and was available throughout the day if we needed anything. All of the staff were extremely friendly - they learn your names/preferences and it's fun to see them throughout your stay. We were pleasantly surprised with the food! We had all of our meals at Serenity (at the Greathouse, however, they have special 'theme' nights so sometimes dinner was out at the pool, or in the garden under the stars, which was a nice change of scenery). Every dinner was a 4-course meal with options like Steak, Lobster, Chicken, Salmon, Snapper, Porkchops, etc. Incredible menu and food! Highly recommend eating all meals at Serenity and not bother going to Coconut Bay. Coconut Bay resort is underwhelming, but there is really no need to go there. You have everything you need at Serenity. We did enjoy going to the beach (which is a short walk through Coconut Bay to access, or your butler can give you a ride via golf cart) - some days there was more seaweed than others but they have staff to clear the pile up to keep the shores clean. The weather was great. The weather app is pretty unpredictable; even if it says rain it likely won't be rainy, or if it does, it clears quickly. We were concerned with the hotel being so close to the airport, but you really could only hear 1-2 airplanes x day, in the afternoon, (not bad at all!) and it made transport to/from the airport quick + easy! The in-room plunge pools are perfect for privacy, while still having the option of going to the main pool as well. We could not recommend this resort enough - it is truly perfect for honeymoon couples or couples celebrating an anniversary. We did make friends with some other guests, but it's not a 'social' hotel (no late-night entertainment after dinner, etc), which is perfect for a romantic getaway, but if you are looking for a social scene (nightly resort-led entertainment), this is not the place for you.

TripAdvisor users rated this property 5 out of 5

Serenity at Coconut Bay

Kyle V on Sep 02, 2023

Serenity and Coconut Bay was the perfect week retreat for my Wife and I. The whole experience was incredible. Our Butler, Kimberly, was on top of everything and made sure we did not miss or skip a beat. She was the brains behind everything we did. Cornella and Alli stuck out to us as waitresses and really made us feel at home in the dining room. Coconut Jonathan was a hilarious guy who worked at the property and would climb trees to cut coconuts to deliver to us in drinks he called “Johnathan Specials”. Kevin I believe tan the dining room and was awesome, super friendly, and had humor which I can appreciate bigtime. Vanish and the room staff were fast, efficient, and always left a note and a towel animal for my wife. The island is beautiful and the resort is top notch, we are already planning on making this a repeat trip every three years.

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