Serenity at Coconut Bay reviews

TripAdvisor Traveler Rating

5.0 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 5.0
  • Service 5.0
  • Value 5.0

600 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Beautiful People

226joem (West Milford, New Jersey) on Sep 24, 2021

From the minute we were picked up at the airport we were surrounded by the friendliest most attentive staff you could imagine. Our room was a private oasis with plunge pool, hammock, and outdoor living space nestled in palm trees and flowers. Tyler and Denon took great care of us at the bar and restaurant. Every night Tracy would turn down our bed with flowers and beautiful inspirational notes as well as fun towel animals. The butler staff could get you any and everything you needed. Shout out to MacGregor and Fernella. Wonderful stay for couples who need to unwind. The Saint Lucian people are truly special.

TripAdvisor users rated this property 5 out of 5

Amazing Honeymoon Destination

alexcP4388QJ on Sep 24, 2021

My wife and I went to Serenity for a week to celebrate our honeymoon and wished we could have stayed longer. To start, all of the staff, from butlers, room service, landscapers, you name it, were incredibly nice and welcoming our entire stay. Our room was great and we loved our private lunge pool, but the cabanas by the pool ended up being our favorite spot. We would highly recommend doing the island tour and sunset cruise as well it was nice to get off the resort and explore a bit. Fantastic resort and would absolutely come back.

TripAdvisor users rated this property 5 out of 5

Honeymoon in St. Lucia

JMacksRx on Sep 22, 2021

Serenity is Eden. The staff are the best, and the food is even better. There isn’t much that could have made our stay better. We felt undeserving of the quality of service. If you’re used to be treated like royalty, or want to be, come stay at Serenity.

TripAdvisor users rated this property 5 out of 5

Amazing Hotel and Staff

E1029VLbobm on Sep 22, 2021

My wife and I visited Serenity for 4 nights with a group of friends from around the US we had an amazing time from the minute we walked off the plane the entire staff was very accommodating to all of our needs from water sports dinner drinks by the amazing pool to the wonderful entertainment at Coconut Bay. The Rhythm and Rum festival weekend was over the top. We cant wait to go back in 2022

TripAdvisor users rated this property 5 out of 5

BEST VACAY EVER!

MarinaAce on Sep 21, 2021

I just got back from my honeymoon at Serenity and I cannot stop telling everyone who will listen about it! Everything is amazing there! The staff was SO friendly and always in an amazing mood! Our butler FERN was super cool and accommodating if she could make it happen, she would!! If she was not on duty someone else would go out of there way to help us, grade A service! Our poolside bartenders DELON, TYLER & HANNAH made amazing drinks and always had us smiling. Delon was always happy and helpful, Tyler was also always happy and helpful... she heard our names once and remembered them! One morning we were scheduled to be on the beach in a cabana and told Hannah when she was alone at the bar, she disappeared for 2 minutes and pulled up with a golf cart ready to drive us over! ... Now that is some dedicated customer service! We went on an island tour and had DANE as our tour guide and driver for the day, he went above and beyond to make sure we had an amazing tour.. he stopped at random places to pick fresh fruit for us, quizzed us on what he picked and was even our photographer for the day! If you go on the "Couples Escapade - Private Tour"... see if you can request him, he is great! Now Food... The food is delicious! ... Drinks are delicious, 24/7 room service, you can request a whole breakfast spread the night before and even schedule for it to be delivered... It was NEVER late... We became seriously spoiled ! TRACY, ROSEY and VENIAH were our house keepers who we never got to meet BUT they left us motivational quotes and shaped our towels in flowers and animals twice a day.. When they cleaned our room & during turndown service. I'm sure I'm forgetting something but everything was great, We definitely plan on returning next year!

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