Serenity at Coconut Bay reviews

TripAdvisor Traveler Rating

5.0 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 5.0
  • Service 5.0
  • Value 5.0

1426 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Amazing anniversary!

GoPlaces66432346117 on Feb 16, 2024

This place was amazing Perfect atmosphere if you want to relax. McGregor was our butler and he was fantastic. He scheduled everything for us and we had no worries. Kevin and Ray were both fantastic at the bar. All the staff was very welcoming and polite. Can’t wait to return!

TripAdvisor users rated this property 5 out of 5

The most relaxing vacation EVER!

jnmayes (Cary, North Carolina) on Feb 16, 2024

My wife and I just recently celebrated our 25th wedding anniversary with 11 days/10 nights at Serenity. This was our best vacation ever and certainly the most relaxing. Every detail is intentionally managed by the resort staff to deliver a "Serenity" experience. Our butler, Ethan, was the focal point of the amazing experience. All the butlers including Ethan will do pretty much anything you ask to make your stay enjoyable. Ethan made sure our suite had all the right beverages for us at all times and arranged our itinerary for the 11 days to maximize our time with very little effort on our part. Ethan even arranged a taxi to take me for an early morning Gros Piton hike and made sure I had plenty of bottled water to take along. (This was not an official excursion, so it is an example of how they go above and beyond.) Housekeeping was thorough and responsive in taking care of our suite and leaving surprises for us - notes, flowers, and towel animals. The evening turndown service even included drawing a bath for us - so relaxing! There were too many housekeepers taking such good care of us to name them all here. Food and beverage service was wonderful! The Greathouse is fine dining for breakfast, lunch, and dinner. We ate all our meals at Serenity with one exception - lunch at the Jerk Treehouse one day. All the servers at The Greathouse were attentive and professional - and so friendly. Natoya and Sabby stand out as exceptional mainly because they waited on us the most across our stay. Charles was our favorite bartender - the best Manhattans! We also enjoyed room service on several occasions. You pretty much have access to the entire Greathouse menu with room service. The entertainment was perfect for us - mostly low key. There was nightly entertainment by the Serenity pool in front of The Greathouse. Very talented performers. We also enjoyed evening entertainment at Coconut Bay a couple of nights including a silent disco. The atmosphere at Serenity is intimate and beautiful - a very "adult" environment. Again, all the details are managed so well. The much larger Coconut Bay is a quick walk from Serenity if you desire more activity. We spent almost all of our time at Serenity. We did play pickleball at Coconut Bay several mornings. The courts are great, and we had them to ourselves at 7am. I could go on and on, but that is a good overview of why we found Serenity to be so amazing!

TripAdvisor users rated this property 5 out of 5

Superb staff

Bob194902 (Cheam, United Kingdom) on Feb 15, 2024

Our stay at Serenity exceeded our expectations. Superb staff. Due to a temporary mobility issue our charismatic butler McCarthy, ably assisted by Davidson ( whose lovely wife Rosie is on the house keeping team) kindly took me on a buggy to and from breakfast/ dinner. Serenity is what it claims to be - a luxurious hotel.

TripAdvisor users rated this property 5 out of 5

Relaxation and fun!!!!

Dave L (Lion's Head, Canada) on Feb 15, 2024

Since we had such a wonderful time last year, we decided to return. It was the right decision since we had another wonderful experience at the resort, thanks to our butler McCarthy and the rest of the Serenity family. We recommend the wine tasting and sushi class! And the sunset cruise is a must!

TripAdvisor users rated this property 5 out of 5

Peace and Privacy

wose26 (Cheam, United Kingdom) on Feb 14, 2024

We spent 10 nights at Serenity in a Plunge Pool Butler Suite, a thoroughly well-appointed room, including an ice machine! There are plenty of UK and US plug sockets and the TV and hotel Wi-Fi both excellent. I’ve never had so many towels in a hotel room plus generous supplies of Molton Brown toiletries. Our Butler, McCarthy, was outstanding in everything he did for us. He checked in morning and evening and kept the fridge topped up with all our favourites, and always with a huge smile and a fist bump. Vaniah looked after our beautiful room and patio and cleaned to perfection every day, leaving a delightful towel sculpture and inspirational note each time. The whole team at this wonderful hotel are just amazing, each of them turning their hands to what ever needs to be done for the guests and always with a lovely smile and a sincere “you’re welcome”. I really need to record here special thanks to butlers, Davidson, Kert, Kimberley and Kurt. Also in the bar Awesome Kevin, Charles, Lee, Tyler and Natasha and in the Great House restaurant Cornela, Joela and Sabby to name just a few. Thank you to you all. There’s plenty of top quality entertainment in the evenings for those who want it. The beach is a short walk away and if you turn left, away from the main hotel, a lovely walk through the shallows. Also a quiet bar here and plenty of loungers. Our flight back to the UK was late in the evening. McCarthy arranged for us to have a cabana beside the pool and access to the hospitality suite where we could shower and change before leaving for the airport which is a very convenient 5 minute drive away. We were never troubled by noise from the airport. Thoroughly recommend this stunning, exclusive hotel to young and old.

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