We have been going to this property for 15+ years! The location is perfect. The condos are wonderful and well taken care of. We love the close access to the beach, the beautiful pools and amenities. Great for families on a budget!!!
Great location but poor manners at front desk
(Hove, United Kingdom)
Sep 22, 2023
The penthouse apartment we stayed in had lovely views over the golf of Mexico
We could not of had a better suit if we tried
The only one negative thing was the lady who checked us in had terrible people skills. The same applies to the girl that checked us out
Didn’t even ask if we enjoyed our stay
Note to owners of this complex… please train your front of house people to be more friendly and accommodating to new arrivals. First impressions are important.
Didn’t get what we paid for
Sep 20, 2023
Been coming here for 5 years always good time. We are here now my wife booked a double room for my birthday when she was booking it the agent said for an extra fee we could have a full Gulf view. When we got here they tried to give us parking lot view. We told her what we paid for so she says I can move you closer but not full view
So do not know if we’ll come back.
Beware of a credit card scam at the Sunset Cafe....
Aug 24, 2023
It's a real shame that an otherwise nice hotel (Sunset Vistas Beachfront Suites) is let down massively by the Sunset cafe (just above reception). We visited the cafe and ordered a turkey sandwich ($11.99) and a chicken caesar salad ($10.99) there. When we paid the bill, the server (Tony) said that as they didn't use chip and PIN we needed to sign. It seemed reasonable, so we did. We moved on. When the transaction landed on my credit card a couple of days later it turned out that he'd put then through a total of $50.49..! They were nice sandwiches, but not that good. When we realised what had happened we took it up with the hotel. They said it is an independent outlet and would refer this to the owner. Of course, we've heard nothing further from either of them.
Great location and an enjoyable stay but could be better
Aug 23, 2023
Overall we enjoyed our stay here but it was the beach, views, sunsets and walkable restaurants at John's Pass that made it rather than the suite itself.
Booked as part of a package through Virgin this was our second stop after a week staying at a Sheraton in Orlando. We chose this property for some quality beach time and we had a sea/beach partial view which was lovely. The outside of this property (pool, gardens) looks well maintained - it's just such a shame the inside isn't so well looked after and/or cleaned. We stayed for 5 nights but due to our "short" stay there was no cleaning scheduled and only a towel change / garbage collection pencilled in for the penultimate day. Disappointingly this didn't happen but we were provided with new towels when we went and chased this up at reception.
Our suite needed a really thorough deep clean - we know when you stay by the beach, things get a little sandy, you expect that, but everything was covered with a layer of dust/dirt (the skirting boards, doors, carpets etc) which having stayed in a spotless, regularly cleaned Sheraton was disappointing. There was a mishmash of kitchen utensils but the kitchen was modern and fully fitted and we did have a kettle.
To finish on a positive, the huge box of pool/ beach stuff you could borrow (including chairs and parasols) where previous visitors just left what they couldn't take home was an excellent idea. The kids particularly enjoyed rooting through for different buckets and spades to use.
On the whole a happy and enjoyable stay but given the choice of other hotels along the same road, not sure we would return for a second visit.