TripAdvisor Traveler Rating

Beware! If you want respiratory issues this is the place for you! Filter the reviews to recent before staying here as so many others have also suffered. I have stayed here 4x and this last time was for my wedding. I told all of my family and friends to stay here also because it’s so great previously and it was FAR FROM IT this time! I arrived late on Friday so my best friend checked in earlier that day. She was texting me that the hotel was gross but I didn't know how bad until I arrived. I got there and the floors were black, the filter and the furnace closet were FULL of dust, the doors were black from hand prints, blinds were broken and bathtubs were coated in mold. We proceeded to go down to the office the next morning and spoke to Dana about our issues and while we were talking he took 3 phone calls and said “yup ill let my manager know & you still owe $200 in resort fees” EXCUSE ME WHAT?! Asked what for and he wouldn’t make eye contact, asked for payment, and the machine wasn’t taking our payment so proceeded to say “since you look like you’re in a hurry just come back tomorrow”. I’m a Property Manager and know damn well that “resort fees” are the cleaning and admin fees and could have EASILY been waived with the complications we were having. We decided to run to the store and we bought a mop, lysol wipes, a duster and trash bags. Who wants to deep clean the day before their wedding?! I walked back down the next day and spoke with a woman who I explained my frustrations to and she said “well why did you clean it yourself instead of telling us when you arrived”? First off, I did tell someone. Second off, no one cared and I wasn’t going to stay another night in filth. I asked if we’re supposed to have soap for the sink or a dust pan and she said yes… cool well we don’t and we got 4 towels for a 6 person hotel room & never got more along with toilet paper so we washed towels all week and bought toilet paper. I still got charged $200 for “extra fees” while standing there. Remind you they emailed us 3 days before arrival saying beach access was closed along with the tiki bar. Understandable due to the hurricane, but you knew you were going to be renovating so why are you telling me 3 days before I arrive? Probably so we didn't have time to stay elsewhere. Do to this closure I had to walk all the way to the road and around to get to my wedding (talk about a sweaty bride). Half of my family developed respiratory issues during the stay as my parents had mold all underneath of their bed. The health department needs to walk this property it’s a standing lawsuit. They need better cleaners! The night before we left we cleaned the entire unit, took extra food to a family member and piled all the towels and blankets so they were ready for cleaners to easily pick up. The only things I left in the unit were my cleaning supplies I BOUGHT and a brand new pack of mountain dew that I thought they would possibly want because we didn't want the whole case to go to waste and guess what… they added ANOTHER charge. Some of the other guests stayed at The Beach House next door and the Sea Jay down the road and their units were perfect. I felt so bad telling my family to stay at this property because they also had their own issues. Will not stay again nor tell anyone to stay here. Everyone that has left a recent bad review including my husband have gotten the same response from management which goes to show they do not care.

It was terrible. At 6:30 pm the room was left in a wartime atmosphere. Bedrooms were not made up, and refrigerator never emptied, and floors were never mopped with chips and dips massacred the whole area . Manager quotes you only paid 350.00 that I received a bargain. Manager does not realize i worked all week to spend one night with my wife for my birthday. Tiki bar consisted of a table with bottles and beer. Pool heater was broke and young adults under 15 were in the hot tub with no supervision of the pool area.

The resort is in sorry and very tried condition. Yes the last hurricane did some damage but this had nothing to do with the condition of the resort. The room that we stayed in was filthy with build up dirt around the base boards. The cupboards were slick with old grease. There was leftover open food in the cupboard. The microwave was broken, the overhead fans were loud, the bath tube was pealing paint and this is just to name a few things wrong. The pool wasn’t heated and full of sand. Elevators were broken and the one that worked hadn’t been inspected in over a year. Letters have been written to management and corporate office but no replays. One the positive side, the staff was friendly. Would never go back.

This place can use the excuse of a recent hurricane for things being broken and closed, but the hurricane did not make this place so dated and old. I cannot imagine when the pictures were taken of this place and how polished up they made them, but they are not even close to accurate. There were cockroaches and the dryer didn't work. The "provided beach towels" are some very old thin, small striped piece of cloth. There were 6 extra large spoons, 4 forks and a couple of knives in the kitchen - the glassware was ok but overall the kitchen was also a miss. The only redeeming thing about this place is it is directly on the beach and the guy with the umbrellas and chairs was very nice and got us all set up every day. I booked this for a short beach vacation with friends and am embarrassed this was such a fail, especially because it was not cheap.

We have been coming to Sunset Vistas for several years and it is always very clean and wonderful! Some of the recent reviews are mind boggling - I've NEVER seen anything like what is described or what is in some of the photos. Must be just a couple of condos that are not maintained by their owners.