We enjoyed our 1-week stay for the 2nd winter in a row and we’re even thinking about going back next year. The main draw for us is the location which is right on Grace Bay. It’s just 10-15 minutes from the airport and 15-20 minutes from their sister resort-The Blue Haven.
We upgraded this year to an ocean view studio - room 2406. It was ample room for two people. It had a kitchenette and a balcony. The sun peeked in the room in the morning and by the afternoon, it stayed cool away from the sun’s rays. There was a large closet, a tall dresser and 1 nightstand providing plenty of storage. The room was a bit dated but still very clean.
Breakfast was a buffet at Asu which served the usual (omelettes, sausages, fruits, cereals etc) and for lunch, we usually ate on the beach from Aire Bites offering jerk chicken, salads, and other side options. The covered deck also provided tables where you were served anything from burgers, pizzas, wraps and more. For dinner, we loved the Truck Stop for shrimp tacos and beef tenderloin skewers. They also had their steak and fish restaurants which were equally delicious.
We were greeted by all the resort staff every time we passed them by. They offered help, advice and recommendations when we needed it.
The front desk staff were quick and efficient in check in and out. And the cleaning staff worked hard every day to keep our room clean and fully stocked with drinks (bottled water).
I would recommend this resort to anyone looking for a relaxing beach holiday with friends and family.
My Black People
Feb 29, 2024
Awesome customer service from Razzor, Kimron, and Big 40, bartender Trish. Great Customer service and Host. Very nice and friendly people. Made sure we had everything we needed and served us well. Food and Drinks were great . Can’t wait for the next trip.
Feb 24, 2024
We were expecting a "luxury" all-inclusive resort for our stay in Providenciales. On arrival, hotel staff were pleasant, however our expectations for a luxury stay were quickly diminished. First impressions are so important, and our first impression was that the Alexandra was nothing more than a beachside version of a Days-Inn.
The bellhop took our luggage and loaded it on the golf cart. He stated that he was going to give us a tour of the grounds. Tour consisted of the gym that is attached to the lobby, the outdoor smoking area, walkway to the beach and dropped us off at our building. All of which was in the same parking lot, half of the size of a foot-ball field (or less). There was nothing to tour. We stayed in the Marilyn building with a 3rd floor garden view room. When we first entered, the room smelled strongly of mildew/mold. I understand accomodations in tropical areas are prone to a "wet" odor, but this was most definitely mildew. The room was "clean" however the condition of the furnishings were insulting. The table was marred very badly, and the chair for the cafe table was so tattered that the lining under the chair was torn and visibly hanging down. The television only worked half of the time and would post a notification that the DISH network service was scheduled for disconnection due to failure of payment. We were provided with 4-6 oz waters per day, and a the same number of coke/diet coke/sprite. We do not drink alcohol, so the beer went untouched.
The bathroom mirror was broken, and damaged. The photo hanging on the wall had a significant amount of mold under the glass. Baseboards, walls and door frame were visibly dirty with handprints that looked like makeup or some other tan/bronze substance. Exhaust fan was grossly dusty/grimy. The shower was so small that my husband, who is 6-7, was unable to take a shower with the shower door closed, resulting in water needing to be cleaned up after every shower.
The ceiling fan, vents curtains and baseboards in the room itself were filthy with dust/dirt build up. The lining of the curtains was frayed and tearing due to age. Our patio was missing a second cafe chair, and the ceiling fan that had once been there was nothing but an electrical box.
I inquired about moving to a different room because my husband could not comfortably shower. We were told there was nothing that could be done, as there was no other availability. There was no effort to contact us if something became available, nor an effort made to inquire if they could offer something for our inconvenience. We were simply told "no" and that was the end of it.
On their booking site, they promote their beachfront buildings (which I believe have been renovated) However, we were told by the desk attendant that the only rooms available for us to move to were garden rooms, because the larger units are reserved for owners. From that statement, I gather that what they advertise as luxury, is not available to general public. The owners are provided those accommodations; while everyone else overpays for something that is closer to an RV park than it is a luxury resort.
The resort prides itself in fine dining, wonderful all inclusive options and entertainment. There are three buildings on the property that serve as mulit-purpose restaurants. The food was ok and that's being generous, the service was absolutely horrible. We waited 15 minutes to be asked for a drink order, food was cooked from frozen. Their "steak" restaurant consisted of pre cooked meat like you are at a 1000 person convention and the "seafood" restaurant was the same. We ordered a crab cake appetizer that was delivered to us in under a minute and looked/tasted like a hockey puck. Horrible.
Food options are not available 24/7 as other all-inclusives are. The 24/7 foods were a snack station in the middle of the property set up like a gas-station convenience mart or hospital cafeteria A small refrigerator with limited sandwich selections mass produced sheet cake desserts that many times were soggy. Cookie jar with cookies...that were not wrapped, but simply in a cookie jar. Tongs were available, but we witnessed many people just reaching into that cookie jar. There was an assortment of apples and oranges available. Again, this was all in an outside area, exposed to elements, animals and people. The only water dispenser was at this snack bar. There were no bottled water options, no fountain soda or canned soda, or juice options. Coffee was limited to the carafes at the snack station.
The smoothie station offered only two options for smoothies, and two options for acai bowls. Only 2 of the days that we were there did they have all of the ingredients for the advertised options. The acai "bowls" were being blended together and put into a cup as a smoothie because they didn't have all the ingredients and did not have bowls. Ingredients were basic like bananas, chocolate syrup, and various other fruits.
Daily breakfast offered the exact same items, and was nothing more than a continental type set up, as one would have in a Fairfield or Hampton Inn.
A system for getting beach/pool loungers was lacking. Individuals would be up at 6 am placing multiple towels on multiple chairs; 12 chairs in one instance. The beach towels were old and ratty, bleached out colors, and did not match. It was a hodge-podge of towels most of which showed visible stains. And the towel attendant behaved in a very rude manner when requesting a towel. As a matter of fact, most of the staff we did encounter were very rude (aside from our housekeeper, she was amazing). They were so rude that one of the guests we befriended was so insulted by a waitress at Black Stone. When she was asked how she would like her steak prepared, she stated that she wanted rare. The waitress scoffed and said "why would you want that? that is how the white people eat it." Our friend was an African American woman.
The "eden garden" that is designated as adults only, is a gravel walkway from the main sidewalk to the deck of Black Rock. It has 4 tiny tables set up, in the gravel for "privacy" however any person can walk through the area and they do.
The waters were beautiful, but there was no effort to comb the beach from drifts or debris each morning. A person would come out with a rake at some point during the day, when most people were there relaxing and make a small effort. The pool is in need of cosmetic repair. There are no areas to go to for relaxation/shelter other than your room. The spa was a joke, and was not open at any time during our stay.
Stating that Alexandra is rated in the top 3 of all-inclusive resorts, is very misleading. There are a very limited number of all-inclusive resorts on the island. Less than 10 from my research. It is obvious this place is struggling. Aside from everything that I have listed, the grounds are not well kept. Weeds are growing in areas where there should be landscaping, and they are showcased as flowers, when they obviously are not. With rain on 1 of the days, the parking lot flooded from a clogged drain that was over a foot deep. After 3 days, we had our meals at Blue Haven. The quality of the food, staff and accomodations was night and day compared to Alexandra.
This was a bucket list trip for us. One that I wish we never put in the bucket. We travel extensively and stay in Luxury accomodations. This was a 1-2 star at best. If the nightly rate had been between 350-400 for our particular room, that would have been too much. The Alexandra is grossly overpriced, and misrepresented. There were families and visitors that saved for a long time to take their dream vacation, and were so disappointed. We can say that hands down, this was the absolute worst vacation experience. It was made worse by the fact that we opted to stay two additional nights, paying out of pocket nearly $2000 which we would not have paid $200 for what we received.
We have told everyone we meet that expresses or has expressed interest in going to NOT go, and if they do, to NOT stay at Alexandra. This resort it is the ultimate definition of a bait and switch. Just a horrible place to even consider staying.
Feb 22, 2024
My husband Zack and I booked our trip to TCI for our honeymoon in December 2023 right after our wedding and wow… no regrets here!! Immediately on arrival we met the nicest staff which included our favorite, Vonnie. Vonnie went out of her way to make sure we had the most memorable trip in Turks. The food was AMAZING and the bars were fully stocked with our favorite liquor. We now know why they call this the best beach in the world, because I truly don’t know how it can be topped. The resort has a plethora of chairs at the beach and activities included in the stay. Do NOT miss out on going to Blue Haven while you’re there either! All in all this became our favorite place. We will be back as soon as we can!
Top hotel to stay at on Turks & Caicos
Feb 22, 2024
Our 5th time staying at the Alexandra Resort on Turks & Caicos. 20 minutes from airport, best location on Grace Bay beach, an all inclusive hotel but with better food and drinks than other all inclusives. The hotel is gorgeous, the rooms spacious and clean, the friendliest and most accommodating staff. Plenty of beach chairs and water activities. You too will go back year after year!