We’ve been to The Sands many times and I was a bit disappointed this time. The positives are the location, beautiful beach, large screened in porch in the 2 bedroom suite, well maintained outdoor space and friendly staff. However, the rooms are tired and need renovations and upgrades (broken floor tiles, old cabinets and appliances). We had problems with our hot water although the issue was quickly resolved.
I like the resort but...
Jan 02, 2024
I like the resort, but…
When paying five-star pricing you want five-star service and amenities and this place fell short.
I like the resort location as it is not a long walk to the shops and restaurants, also it is not enormous in size and never felt overly busy even though it was completely booked for the holiday. We had the two-bedroom pool view suite. I liked the room as it I felt more like I was in a condo then hotel/resort but it is dated. We had issues with the toilets, safe & hot water. My complaint here is that we are paying top dollar and the resort is dated and the items in the rooms need to be updated.
I like the pool and beach as we never had problems getting spots at either, you just need to go down when you wake up and reserve a spot. The beach never felt packed as I saw with other resorts as I walked up and down the beach. They had minimal paddleboards, kayaks and catamarans so you had to reserve early if you wanted one or wait for one to free up. The beach staff was great (especially John) in getting chairs and spots. Food at the pool and beach took an extraordinary amount of time to receive your food so it is a lot easier to go up and order and bring it down.
My main complaint here is the staff. Not the housekeepers or pool/beach workers. The front desk and concierge is absolutely awful. Concierge couldn’t make transfers, botched dinner reservations, was less than useful for excursions and was rarely to be found during our stay there. Front desk was as rude as I ever seen and couldn’t of been less helpful when it came to anything regarding the resort. It was so bad I had to contact the corporate office of the resort to get somethings taken care. When paying what this resorts cost you want a staff that goes out of their way for you and the concierge and front desk was terrible and the management excuse was they are new and learning.
Short, but Sweet!!
Dec 21, 2023
I/we LOVED the Sands at Grace Bay!! I had been to the Turks and Caicos several time before, but each time we had stayed in a villa in the Taylor Bay/Sapodilla Bay area. This time we opted to stay closer to town. I was so impressed with the accommodations (garden view - although we even had an ocean view!), and the close proximity to "town" (i.e. close to restaurants, shops, etc), that I would definitely repeat this again. We had a small kitchenette that was perfect for our informal breakfasts and snacks after the beach, but also gave us the opportunity to sit outside in a screened in area after all of the days activities to sit back with a glass of wine and some soft music. The staff were accommodating and friendly, and I liked that we had a shuttle that brought us to the sister properties of The Palms and The Shore Club. What a nice way to explore other properties and be able to shuttle back to "home". DEFINITELY a repeat performance on our part!
Nov 26, 2023
The rooms were large and well equipped. Housekeeping was lovely. Restaurant very good. It was difficult every day to get chairs and umbrellas on the beach. The chairs we did get were in very bad condition. Front desk was not helpful. Beach was beautiful.
Excellent place to stay - if you want to kick back and relax
Nov 26, 2023
We have stayed at The Sands many times. We love the location, the grounds are immaculate, the service is excellent from check-in to departure. The staff at beach goes out of their way to accommodate guests. Hemingway’s food and service is excellent. Even with construction - we immensely enjoyed our stay - November 8-17, 2023. Are booked again for May 2024.