TripAdvisor Traveler Rating

This resort recently went through renovations. I'm not sure what it looked like before, but the rooms are beautiful and very spacious now. The balconies are huge and they are all screened in. Fully stocked kitchen. Most rooms include a washer and dryer. The pools were clean and plenty of chairs. The beach is amazing. It is very wide and has lots of chairs with umbrellas. The staff patrolled the beach and pool for drink and food orders. Hemingway's is the only restaurant/bar on the property. It was very good. You can walk to several other restaurants and shops (10 minute walk). They have a gym, spa, non-motorized water sports, tennis, pickleball and basketball. They also have bicycles (with baskets). My sister and I took the bikes to the store and purchased some food/snacks & drinks. There is also a small convenient/souvenir store onsite. The resort partners with Caicos Dream Tours for excursions and they are on property at the pool each day. Very quiet resort during the day and at night. They have 2 sister properties: The Shore Club and The Palms. The shuttle to The Shore Club is complimentary, but guests @ The Sands (and The Palms) can only utilize the restaurants there, no other amenities. The staff was very friendly! I will definitely be back to visit The Sands.

I would first like to praise Wichlande Clark for amazing customer service at the front desk. Wichlande understood a billing error when others seemed to struggle with the issue. I will send a letter to corporate and hopefully you will be in line for a promotion in the future. Thank you for the help! I booked the Sands several months in advance as I read it would be going through a major renovation. We stayed on July 5th, 2024, in the junior suite ocean front room. The landscaping is amazing and the workers keep the grounds looking great. They deserve credit for working in that humidity and keeping everything looking nice. The pools are nice and also maintained. There were plenty of places to sit and a nice restaurant called Hemingways is right beside the pool area. Hemingways was a great place to dine and the servers were fast. The two ladies that serve the outside area were incredible, I wish I knew their names. I can tell where renovations were made but, SOMEONE FORGOT TO DECORATE THE ROOM. I'm not an interior decorator but I really felt like I was staying in a hospital room with the smallest TV I've ever seen. Is it too difficult to add some colorful paint or some photos? Is it too difficult to add some personality to the room? Was I staying in a Covid quarantine room on lockdown??? The best part was the patio where I could walk out to the beach, but even that patio area could use some decor. Maybe the other rooms were updated, but I figured the oceanfront suites would be the best looking and this was not the case. If you don't mind a depressing looking room The Sands is for you. The beach is the star of the show anyway.

Just returned from our 5th stay at the Sands and every year the experience gets better and more memorable. The staff could not be more accommodating and friendly in every facet of our stay. I would especially like to recognize Delray and Samuel at the beach/pool. These two outstanding employees go above and beyond to make us feel welcome throughout our stay. Thank you guys for being so special. Ovidio started as the resort GM on July 1 and we are already seeing his positive impact on the resort. Mona was fantastic but Ovidio will not miss a beat and will continue to make the Sands a premier destination on Grace Bay. We are already planning our July 2025 visit and cannot wait to get back to our little slice of paradise. Thank you!

This was my 5th visit to the Sands at Grace Bay. Hubby and I have visited and I have also visited with family. This stay was for two weeks beginning on May 4th. I stayed in the Junior Suite Oceanfront room on the 3rd floor. I will include photos because it may help with booking, if you are not familiar We chose this room and book about a year ahead. It's in Building 3, which is closest to the pool and Hemingways. Building 3 also has an elevator. We love this room for so many reasons..it's steps away from the pool, the restaurant (Hemingways) and the beach and the view from sunrise to sunset is stunning! There is a difference between Oceanview and Oceanfront. In this building there are 3 Junior Suite, Oceanfront rooms, ground floor, 2nd and 3rd floors, all in the same spot, same view, just different floors. The first year they upgraded us, same building, one bedroom deluxe oceanfront, corner room right by the pool, because our junior suite had a problem with air conditioning, I believe. I thought this may help because I see a lot of reviews where some were confused with oceanview and ocean front There are a few ocean front rooms not in this building, but the building next to Hemingways. Building 4! If you do like the view I am showing you, it is in building 3. There are Oceanview rooms in Building 3. Oceanfront is direct view of the pool and ocean. Please be specific when you book your room. The reservationists are there to help you. Explain the view you want and the building. Google The Sands at Grace Bay Building Map. I stayed on the third floor this time. Junior suite has a refrigerator, microwave, coffee pot, sink, living room area with a screened in balcony that overlooks beautiful Grace Bay. You can relax and watch pretty sunsets or enjoy an early cup of coffee and listen to the ocean and enjoy the peacefulness. I was reading from someone that there was no pool service for drinks. There are very hardworking staff who bring drinks and food to the beach. They have also walked around the pool area, asking guests if they would like anything. If you walk right into the restaurant, Hemingways, steps away from the pool, the very friendly bar staff will make their wonderful frozen drinks for you and I have also ordered a drink and someone brought it to my lounge The waitstaff at Hemingways are the amazing and very helpful. It's one of the reasons we love The Sands, because there are no long walks...the pool, restaurant and beach are within steps of one another. The pool staff, as well, are so friendly and helpful. It's so nice when you return and the staff remembers you and you remember them an it feels like family. We have even asked the kind beach hut staff if they would please set up two chairs and umbrellas each day during our stay. They are so helpful and friendly. We do tip them each day...they have one of the hardest jobs there, setting up the chairs and umbrellas. We have had little issues with the room, nothing big, but they have always come to the room to help. When you first get your room, check everything. The faster you call, you more time you have to enjoy your vacation. Hemingways, we love so much! I have a review from a year ago on TripAdvisor if you'd like to check it out We don't leave the resort. The chef is amazing, the staff we have gotten to know so well, since 2018 and it says a lot about a restaurant and resort when the same staff is there, year after year! If you have any special dietary needs, the chef has always been able to make little changes for us. I cannot have creamy sauces, so he makes the pasta dish with oil and garlic. Another reason why we love The Sands is that you can stay in your beach coverup and enjoy breakfast and lunch, snack, drink during the day. We eat an early dinner usually but dinner is casual dress. Remember you have screened in balconies, so you can order and take a meal to your room. We also love the resort because we get away to relax. There are no loud bars, just one restaurant (with enjoyable entertainment some evenings). So enjoying a drink up on your balcony, overlooking the pool and ocean at night and hearing the waves is so peaceful. You can order food and water ahead of time through Goods2Doors. You can call the hotel for other suggestions. They actually stock your refrigerator for you. Definitely advise ordering bottled water, juices, ,paper goods. If you have a full kitchen, you can order food to cook. Taxis will charge you back and forth to the market. It was less money to order food through a delivery service. Be careful booking excursions. Ask the concierge desk or beach hut by the pool. We took a sunset cruise through the Beach Hut. They now pick you up right at the beach. Ask them for a referral for a pick up for the airport or taxi service while you are there. We already booked for next spring. I honestly feel if you have conversations with reservations, concierge and front desk before your stay to make sure you book the building you like, the view you want, if you want a room steps away from the pool because you have issues with long walks (as hubby and I do) your stay will be a happy one. We would never stay anywhere else. Love this resort and the staff, the beautiful views and it feels like home away from home! See you soon... Thank you for always making our stay special!

We've traveled a lot to tropical places and this rates last in way of staff and friendliness. It felt like a bother to them that we were there to the point it got comical. The lobby smelled like sewage too. The rooms are nice enough but the hotel itself is dated. That would have been ok had it not been the way we were treated by majority of staff at front desk, gift shop and especially in Hemmingway's. No one came around pool or beach to serve drinks and you had to walk into the restaurant to order and hope they'd bring it to you at some point. Most locals too, extremely rude or put out. They are all on island time for sure. The water is beautiful but the humidity in Turks is worse than here in Texas. Overall, would not return and will just go to Mexico where the locals are lovely.