TripAdvisor Traveler Rating

Terrible, terrible, terrible. Before we booked this stay, we called the hotel and asked them if the construction that was mentioned in other reviews was still going on. I was assured that it would be over on December 17, 2025. We’ve been here three days and is still going on. If you want hammers and saws instead of waves, this is the place for you. Additionally, we booked an ocean view room, but can barely see the ocean.(a sliver- bring a telescope) After a less than pleasant discussion, we we're offered another room for an additional $5000. After 3 days we were offered another room with a similar view. The service is mediocre at best for a resort of this caliber. No food or drink service on the beach and if you want water in or out of the room, be prepared to pay for it. Overall a big disappointment. Stayed at the Shore Club before and there’s no comparison.

We spent two weeks at The Sands and had a great time. I'm glad we booked without looking at some of these reviews. I don't know where people stayed that complained about the staff. They are uniformly friendly and helpful. We enlisted the services of the concierge to book a sunset cruise and a car, we also benefited from her knowledge of local restaurants. The front desk and valet staff were always ready with a smile whenever we walked through the lobby. The staff at Hemingways restaurant were delightful. Be sure to ask for one of Wes' famous mojitos! We had a one bedroom suite which was spacious and kept very clean by housekeeping. It was well stocked and though we didn't really use the kitchen much if we had opted for that, it contained anything we would have needed. The pool, the grounds, and the beach area are all well kept by friendly staff. Those who complained about the cost should look around. The Sands was one of the more affordable places in Grace Bay. Please note as you walk around the grounds the sheer number of staff it takes to keep a resort such as this looking beautiful everyday. All the trimming of the plants, the constant cleaning. for the noise from the construction of the St. Regis, I didn't find that it was all that bad, it was kept to normal work hours and seemed to fade into the background against the peaceful sounds of people enjoying themselves. We would definitely go back, this hotel is a keeper!!

To start, I would officially give a 4.5 star rating. The pros that make the Sands great are the beautiful grounds and lovely suites that include a screened in porch. For anyone that has traveled to somewhere tropical, the bugs can be the biggest headache so the screened in porch was a major bonus. The junior suite was clean and included a comfy bed with crisp linens and soft pillows. A mini kitchenette and stacked washer dryer allowed for at home amenities and connivence while away from home. The pools were nicely maintained and inviting but the real gem is the amazing beachfront that is steps away. The beach crew is friendly and helpful and the inclusion of all the water activities (snorkeling equipment, paddle boards, kayaks, etc.) was a major bonus. The onsite restaurant, Hemingway, is solid and great for breakfast, beach lunches, and a nice dinner. The sister property of The Palms is walking distance along the beach and offers extra dining options. The main reason for not giving the property a 5 star review is the fact that there was only one restaurant on property and the fact that the service was great in some areas but good overall. As for the construction of the St Regis next door, it’s not intrusive. There is more noise in NY on a daily basis than there is from the construction site in my opinion. In general I was not aware of the construction unless waking passes it on the beach. Overall a great stay and a great value while visiting the beautiful waters and beaches of TCI.

The resort itself is nice but unfortunately is located right next to a major construction site (new St Regis hotel) which means you will hear loud contruction noise from 7am to 7pm every day, by the beach, non-stop noise which totally kills the calm relaxing vibe you’re hoping to get for the price of staying here. This construction will likely last for many months if not years; I recommmend choosing a place closer to the Ritz Carlton to move away from the noise.

Upon arrival I did not feel welcomed by front desk. She was possibly being racist as I saw her treat others a certain way. She was very rude to me. Our room had a bad stench to it. We couldn’t shower comfortably because our shower water will get cold after just 3 minutes. After my stay I tried reaching out to the manger and they are unresponsive. I definitely would not recommend. This place is more of a 3 star hotel. Book somewhere else.