This has to be the worst hotel I have stayed in Cuba. This hotel is never 4 star at best a poor 2 star. Food inedible room shocking. The all inclusive bar was a joke. Drinks were served in tiny glasses during the day changing to leaking paper cups on an evening. We tried to complain to the manager Klause who became aggressive refusing to take our complaint. There are many many beautiful hotels in Cuba this isn't one of them. Take my advice DO NOT BOOK THIS HOTEL
Best vacation ever
Jun 16, 2022
I just returned from a 2 weeek trip to Roc Barlovento, it was absolutely amazing, I give it top ratings. Firstly, the resort isn't all that large, so getting from point A to point B was effortless. My room, on the second floor overlooking the pool was perfect. Very clean, had plenty of room and most importantly, great water pressure in the shower, a definite plus. I was very impressed to see that the safe in the room was included, thank you Roc Barlovento. Every day, the housekeeper would put bottled water in my room, thank you for that. I would suggest that you bring triple AAA batteries, for the t.v. remote and air conditioner. There are no elevators or ramps to the second and third floor, but the stair wells are wide and not to difficult to manage.
The most impressive thing I encountered was the very friendly and helpful staff. Especially the animation crew and the waiters/waitresses. They exceeded my expectations, so ,nice and lots of fun. I want to acknowledge Pedro, a grounds keeper, I have never seen anyone work so hard at keeping the property beautiful. Ever time I passed him, he smiled, waved hello and just made me feel welcomed. Thank you Pedro for your hospitality. Another shout out to the young woman in the towel hut, amazing, very friendly and helpful.
The amenities on the resort were excellent. Lots of space to relax and just be alone, or lots of opportunity to interact and participate with other guests and staff.
The Mexican a la carte was so delicious, several selections to choose from, the food was hot and fresh, the whole experience was very memorable and wonderful.
You don't go to Cuba for the food, as most already know, yes the buffet was a repetitious but, there was the snack bar where you can have a burger or chicken sandwich after buffet hours, and again after 11 p.m. You wont go hungry for sure. The beach is the most beautiful beach in Veradero, so many palapas to lay under, the sand and water were post card perfect, simply beautiful.
Loved the location of the resort as well. Just steps outside the main entrance and you can board the double decker bus for 5 dollars, the pass is good for the day, up and down the strip as much as you wish, great service.
There wasn't much that I didn't like, in fact I cant think of anything I didn't like. From the top management down the line, the staff is what made my vacation and incredible and memorable experience. Quick shout out to the artist who sets up his stand on the resort, he does hand paintings from taking a picture on his phone from your phone, he is amazing, had my friends do portrait, he captured her soul, he is very good. Keep in mind that when you leave Veradero at the airport, you will have to pay a 5 dollar registration fee of the painting leaving the country. Customs will place a sticker on the the back of the painting and allow it to go through.
I cant wait until my next trip to Roc Barlovento in the fall, as many resorts as I have been to in Veradero, Barlovento gets my top rating.