TripAdvisor Traveler Rating

Staff were very friendly and helpful. Hotel needs updating. Overall good value for the money. Excellent beach, one of the best that I ever visited. Rooms were clean and the cleaning staff were very friendly. The food was average, but enjoyable.

For an older resort near downtown Varadero Varadero, the 3 1/2 star Roc is an excellent Choice . The staff is what makes this resort extremely awesome and the real reason the Roc B has so many repeat returning customers . Rooms are well cleaned , courteous/helpful desk staff , awesome staff in bars and buffet area. The grounds are well maintained and the pool man does an excellent job maintain the polo Entertainment is top notch and they offer a good variety of games , activities and performances . I miss the aquatics show , it was no longer happening at the Roc B last week Sad to see the Cat Cafe has been removed . Sad that the entertainment staff ( Animation) are no longer fed nor welcome in the dining rooms for it was a pleasure to be greeted by them and our sit with them and chat over a meal . Food is perhaps an issue ( redundancy of same food ever day ) but really not a reason to not come to Cuba as you will not go hungry. Cuba day ( Friday) meals were better than normal and thinking outside the box… maybe by having more Theme day like ( Canada Day, German day, Italian day, Mexican day ) could see addition/alternate food offerings respectively on such days like papa frites or poutine, Sausage on a bun , Spaghetti night with garlic bread , Fajitas , etc, etc . In the main buffet it would be better to ensure that the best people for the specific stations are chosen! For example … Ernesto knows how to make great pizza and the way he does pasta meals is entertaining as well as delicious . Ensure others are trained to do the same if the are manning this food station or other food stations A La Carte restaurants had better meals I believe the management of the Roc needs to find some value adds ( perhaps internet till departure to airport on bus for a starter) that will ensure clients continue to return rather to the Roc B rather than consider trying similar star rated and priced resorts like the Kwarma near by .. Thinking outside the box will ensure this resort remains the choice for returning customers and word of mouth will add more clients meaning more revenue for the resort, more tips for the staff and a continue resort of choice for many years to come Presently I have been coming here for at least the past 10 years except when closed during CoVid and I hope the resort new management will improve things that can be improved and that thinking “ It’s Good Enough “ changes to “How can we make the Roc B better”

I had a great time at Roc Barlevento, Staff are super kind and helpfull, rooms were clean, Karina was amazing in cleaning our room, Joseph at Bar was amazing to make perfect drinks at lobby bar, Fernando was super kind and kind at fusion. Overall it was perfect trip and all of people made our trip great. highly recommend.

I traveled to Cuba last week, Havana then Varadero with my friend. The Pro would be the easy access to the beautiful beaches and the clean and well kept grounds. My Cons list is too extensive but I'll narrow it down... Upon arrival the front desk staff were pleasant, asked us to make dinner reservations with "Frank" at Customer Service. We felt he ignored us for some time as he laughed and spoke with a Canadian couple who were checking out. He even came to me and asked "Do you need me right now?" We were not his priority... We had to switch rooms as our first room was filthy, urine on the seat, dirty towels on the floor and a bucket in the bathroom, Clearly this room was not cleaned prior. When I went back to the reception desk to make them aware of this issue, I was rudely told by Nuirka that i would need to wait until all rooms were cleaned so she can speak with Housekeeping. That's ridiculous. I felt the receptionists and Frank in Customer service catered to Spanish speaking visitors or Canadians. My biggest problem was when they deactivated our keys stating that we need to check out on the 22nd when my reservation, which I should Nuirka, clearly states the 23rd. When I asked Frank if I could speak to a manager, he rudely told me to sit down and wait. This is not the way to speak to paying customers. After they figured out they were wrong, zero apology from those involved, only a nice manager who provided a complimentary bottle of rum. I love Cuba but will not stay in a resort where I feel like a second class citizen. Frank also sat us at 8:30pm at the Mexican restaurant and we were the only ones in the restaurant. Mind you, we passed by the restaurant at 6:30 and there was plenty room. He was just being a jerk to us, I would hate to think it's because we were the only African-Americans at the resort. I cannot in all honesty recommend this hotel.

Staff are wonderful everywhere in this resort, rooms best I have had in Cuba, u don’t come to Cuba for the food but you won’t go hungry here. Beach is a dream come true with sand bar allowing you to walk a good ways out from shore.