Roc Barlovento reviews

TripAdvisor Traveler Rating

3.5 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 3.5
  • Service 4.0
  • Value 3.5

2918 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

2 old Codgers, a little more frayed around the edges, but still "Roc"ing.

montgori (Hamilton, Canada) on Dec 03, 2022

After almost 3 years, we returned to our favourite place in the Carribean. Was a little nervous, as we knew things have changed world wide due to the pandemic, but within minutes of arriving we knew we were back. Last minute booking through Air Canada Vacations, so got a good rate. The trip with Air Canada Rouge was perfect, both ways it ran ontime, and we were on the resort on schedule, allowing an extra afternoon poolside. We did have business class, so that did provide a few extra perks. Thanks to Lia, we got room 124 on the front of the building, where we like to sit on the balcony and watch the horses, old cars and just people watch. The room was very clean and in good repair, and Madeline took care of us. 2 small issues with the safe and toilet, but both were fixed promptly. We always bring face clothes, sinkplugs and Kleenex. Basic soap is provided. The 1st night we stayed in room 170, as 124 was still occuppied. This gave us a chance to meet Daisy, who fussed over us and was lots of fun, and always said hello by name whenever we passed by. Just a note both these rooms have brand new air conditioners with working remotes, so I assume other rooms have also received new units. The resort is very clean and the gardens and pathways are beautiflly manicured, but buildings do need a little freshening up, but nothing has been neglected. Being closed for so long, it will take a while to get back to normal. Pools were great and clean, and the loungers are in good repair and plentiful, with some new ones added while we were visiting. The lobby / bar area has new couches, and has been painted. All the walls are white, so very antiseptic. Hopefully they will add something to make it more appealing. Bar staff are excellant as always and it was good to see familiar faces, as well as some new. All were doing their best to keep us happy, as there were several shortages during our time there. Having beer instead of wine for dinner or rum instead of vodka for those poolside drinks, is nothing compared what the Cuban's are doing without, such as all day electricity and flour. They are doing without, to help get their main industry tourism back on track. It was great to see Hilda, meet Merlon and the many others who served us our drinks. Of course a visit to the beach bar to see Yusette is a must. While Yussete was away Yasmeen (spelling) was also fun. A young lady serving drinks in the eveing in the lobby and outdoor area, whose name begins with Y also needs a special shout out. After I tripped and dropped our coffees, she helped me out and kept a watchful eye on the both of us, the rest of the week. Food in the buffet is plentiful, but items in the hot table need to be hotter. The made to order items, such as pasta, pizza, eggs and various meats and fish are available and are fresh and nicely prepared by the various chefs. "Roc Plus" guests can have a served, cooked to order breakfast in the Mexican Restaurant. Again all the staff were helpful and very plesant. Thanks to Iris and her helpers for taking care of us at breakfast and lunch. We did both the Mexican and Fusion specialty restaurants. Food was nothing special and service was very mechanical in both. Order taken, appetiser brought, a glass of wine delivered, dinner, then dessert and you were done. No refills in wine offered, and not a dinning experience. We use a wheel chair, and found no obstacles within the resort. The ramps are little steep, but I guess if we stayed away from the buffet, that could help lighten the load. Guests and staff were always very kind in opening doors, moving furniture and willing to help anyway they could. You always meet the nicest people at the Roc. Internet was good, never had any issues though only used it around 10:00 PM. Was able to receive a signal in our room. We thoroughly enjoyed our week, and was so glad we returned. Hoping for a visit in March or April 2023.

TripAdvisor users rated this property 5 out of 5

Warm and welcoming

Relax37001005422 on Dec 01, 2022

Staff and tourists are friendly. Resort has access to beach with WIFI that works on the beach. Lifeguard and beach chairs available. 24 hour security on site. Music after animation; music ends at 11pm. Food is ok. Don’t forget to bring mosquito repellent.

TripAdvisor users rated this property 2 out of 5

Don't waste your time and money..

Ryan A on Nov 30, 2022

My wife and I stayed in this hotel the week of Nov. 22nd. It's our second time staying here and the first one which was in 2017 wasn't bad. This time it's a totally different story. The room that was initially given to us was in desperate need of update. From peeling paint, hole in the ceiling and rusting lamps and the door to balcony that doesn't open. Not to mention the cock roach in the washroom that freaked out my wife. We obviously complained about it since we paid extra for "roc plus" which obviously doesn't mean s**t . We were moved to a better room the next day but still didn't get the "roc plus" rum in our room(we really don't care about it, but had to mention it) and had to hunt for our elusive beach towel. ...ok here, the food in this hotel is borderline disgusting and we resorted to eating our dinner outside the hotel from our second day there to the day we left. We don't get why people say it's great because it's not. They don't even have most alcohol and mixes to make common cocktails. One day, there was no ice the whole day. The whole world is experiencing shortages and that is magnified and very prevalent on this island because it, being Cuba. So let's not sugar coat it. There were also plenty of tourist that stays in this hotel that bring prostitutes in and is tolerated by the hotel. Thank god it's adults only hotel ( maybe for this reason ). Don't get me wrong. I'm not disputing the fact that that people are very friendly, the staff is mostly top notch and beach is to die for. But the hotel as a business should get it's s**t together. Your clientele is aging and it shows. They're loyal because that's all they know. Never again.

TripAdvisor users rated this property 5 out of 5

Great little resort

Roving572029 on Nov 29, 2022

Great hotel...amazingly friendly staff. Food was great! The 2 restaurants were great! Had a fantastic time. Nice quiet resort. The beach was beautiful and a nice short walk to the main strip. Close to outside restaurants as well.

TripAdvisor users rated this property 5 out of 5

So wonderful to return to our Barlovento Home & Family

Marc F (Nanaimo, Canada) on Nov 26, 2022

We were finally able to return to our Barlovento Home & Family after a three year interruption due to COVID travel restrictions and we were so happy to have a wonderful three week relaxing experience. The resort was pleasant and well kept as always. Our room was perfect, comfortable, well kept by our wonderful housekeeper Clarisbel and a great location which was close to the most beautiful beach and ocean in the world. What sets the Barlovento apart in our opinion is our family of all the wonderful employees who work there. Joel, Hilda, Ernesto, Joshep, Dianelys, Christien, Rauel, Yamilka all look after us with great cappuccinos and cocktails. Our wonderful Iris, Miquel, and all of the servers in Hacienda. Our favourite places are the Cactus and Fusion ala cartes where we're looked after by Rafeal, Yuleni, Yelyn and Rosa and their fabulous chefs who prepared wonderful meals every time we dined with them. And we have to say that the Beach Bar is our very favourite day time spot with the wonderful Yusset, Osvaldo and Jorge who manages to take care of running drinks to all of the guests lounging on the beach. We also had the opportunity to meet the resort's new manager Patricio and sous chef Johanne and are very confident the resort has strong leadership with them both. During our stay we continuously saw improvements in the meals and the care and attention they are both giving their teams and the guests comfort and experience. Last and certainly not least we want to thank Lia, Yuniel, Osmeny and the front desk team who always goes out of their way to make sure we are taken care of from the moment we arrive until the sad day we have to leave. This was our ninth time at the resort and we always meet other guests who return again and again for the same reasons we do. Great location, wonderful people and an overall warm and comfortable experience every time. We will see you all again in March 2023.

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