TripAdvisor Traveler Rating

This is definitely NOT a 5 star resort. It might have been at one time, but not anymore! We found that the pics on line must have been from years ago as this is our personal experience from our recent stay in April 2024. We stayed in the Sanctuary part of the Grand Memories in Varadero. I've attached pics showing fixtures that are falling off the wall, there was a cockroach in our room, we saw crows and birds fly in to the Grand Buffet and eat the food right out of the buffet! I would definitely not stay here again.

This resort is amazing! The staff is friendly and professional - and special shout out to Diamond Club front desk staff including Alfredo, Carlos and Jesus! Thanks for your assistance with my little project - you guys made my vacation!! Chris

Grand memories was a wonderful trip for me and my family. My daughter loved the looks and beach, and dancing at night. The staff were super nice and we felt super safe !

We stayed at Grand Memories with other family members and had a great time. Special thanks to Liliana and Eliecer from the entertainment team who gave our children a memorable time. They would surprise them with their plays and tricks every evening and the children loved them and wanted to meet every night. As well a special thank you customer service who addressed our concerns in a prompt manner. All other staff cleaning , serving, and maintaining were polite , and tried their best to give us a good service. The beach and the water is always amazing in Cuba. See you again.

Very detail and quick to give you excellent service her creativity is amazing but most of all her great spirit to make you comfortable. Very understanding. Very helpful. Grand memories varadero, very lucky to have Damarys as employee ....