TripAdvisor Traveler Rating

The entertainment was amazingly fun, we danced with the animators and the was prize to win. The rooms are decent, especially in section 10 wich is the latest renovated one. The pool is beautiful and it also has a bar inside you can swim to, that’s a must try. Out of the animators, I recommend asking for Lorena for extra fun.

The beaches was beautiful and safe.Cubans are friendly and attentive, the service was good. The room was very clean and tidy. The entertainment was good there was a variety of shows. The food was bland so walk with your condiments If you like the beaches and drinks and don't care for food it will be good.

This resort is worth the money. Put simply, great food, great staff, and amazing beach. In particular, Jesus from the Diamond Club went out of his way to ensure my friends and I were happy and got booked at all the restaurants. He is respectful and treats everyone exceptionally well. He treats everyone like family. He deserves recognition for the great work he is doing !!! I love Cuba and I love this resort !!!!

Where to begin! We have been to Cuba a few times so we go not expecting a lot. We booked this trip in June to celebrate three 65 th birthdays. We went as four ladies so we had specifically requested joining rooms. We checked in and were not given the joining room and were told to go back to front desk in the morning which we did. The receptionist said she would reserve the room for us and we were to return at four to go to this room. It never happened she said it was impossible. It is off season so the place is not booming thats for sure. So that was our first encounter. One of our rooms the safe was locked and we asked multiple times to have it opened which never happened and the patio door was broke and would not open and as with the safe asked multiple times and it was never even looked at. The rooms do not get cleaned they make the bed and leave you a clean towel maybe if you were lucky and no hand towels. The plug ins in the bathroom did not work and the hairdryer and razor outlet were out of the wall The resort is very poorly lit, got back to our room one night after dinner and pitch black, a little tricky climbing the stairs in the dark. If you are a drinker or even like to have a frozen drink or a cocktail you are out of luck. The tubs are very high if you have hip or knee issues or seniors you will have a hard time to get in for a shower.the pool by the pool bar was quite cloudy all the time but the rest of the pool was ok. We walked up to the other pool but the pool bar was not even open at that one but the pool looked quite nice.The rooms are not all that, we were supposed to have a superior room but not sure what that was. We didnt go hungry. The wait staff were very friendly but the reception was not at all. All in all the resort needs some upgrades for sure. Would i go back….No not to this resort

As a solo traveler it’s very safe it's beautiful very breathtaking the entertainment crew is super friendly and the is the lady that will tell you of all the entertainment happening that day and what time if you need a reminder she will remember you her name is Lorena??????. The receptionist is a wow from day 1 till I checked out ??????. The sunset was one of the things I enjoyed at the resort. if you want to escape the cold Canadian winter get yourself a ticket