TripAdvisor Traveler Rating

From the moment we arrived at The Sanctuary at Grand Memories Varadero, Adriel went above and beyond to make our vacation truly special. His attention to detail, warm personality, and genuine care for guests made us feel right at home. Whether it was helping us with reservations, recommending activities, or simply checking in to ensure we had everything we needed, Adriel’s service was outstanding. Thanks to him, every day felt stress-free and full of joy. He truly represents the best of Cuban hospitality, and we’re so grateful to have met him. We can’t wait to go back and are already looking forward to seeing Adriel again on our next visit!

Stayed from may 3-10. Received great service from all staff. Upgraded to premium so didn’t have to go to the buffet for breakfast and lunch. David and William at premium were very helpful. Buffet was boring but beach and sun was why we went! The room was dated but clean and our maid was so sweet and did a fantastic job. The ladies at the lobby coffee bar were so friendly and after only one visit remembered what we ordered for every other time we went. We had our breakfast and lunch at the gourmet restaurant everyday. The staff there was amazing! Overall we really enjoyed our visit here. The pros were the staff, beach and service we received. The cons were the buffet, lack of lighting in the hotel hallways and lack of beer we were supposed to get as premium upgrade. We would return to this resort just for the service alone!! We booked with Sunwing and our on-site contact, Maria , is excellent to deal with and very informative

Overall I had an amazing experience with my friends and would love to go back! A few areas of improvement I would suggest is that sanctuary hotel reception area is in a different location then the main reception and we waited over an hour for someone to come and get us and the instructions won’t super clear on where to go or wait. As the hotel knows we’re coming it would have been nice to have someone waiting on us, pointing us in the right direction or even signs telling us which direction to go. Second of all I noticed one day my room was cleaned but the garbage wasn’t taken out and it would been nice if that was taken as well as an option to have fresh linen. Overall, the food there was good and didn’t have any major problems with the food. On a couple of the nights I was given the wrong meal that I didn’t order but I was satisfied with the meal that I was given. Please be prepared that the waitress/waiters English isn’t very good as there’s huge language barrier and be prepared to use google translate. A couple of the days I did ask for specific things like watermelon and juice and the staff there was great for meeting my needs. Lastly I would like to recognize the bar, entertainment, reception, Butler‘s, and bell staff for being amazing and welcoming. I would like to take a moment to shout out my bell boy Daniel Ferreiro for being so amazing, kind and caring. Any questions we had he was there for us to answer them or show the way without having a language barrier he understood pretty much anything we asked him in English. On the last day I was there he took both of my luggage and carry on bag without hesitation to the front lobby with me. If you’re going to the Sanctuary please ask for Daniel to be your bell boy!

They gave as a room on the ground flor with a terasae where we put the wet chlothes from the beach. Someone stole all our chlothes from the terrasse and when we went to report tney told us that the groun florr was PUBLIC AREA so it was our faul that we left the thing on our terrase. It is beuond any reasonallbe compon sense to consider the room terrase a pulblic area so that means thar any one can sit there and drunk coffea nd take all our stiff. At least they can worn you when they give that kind od room. So all they did is gave as a new room and that is it. Nothing else nothing not even soory. poor english so they not understand nothing.

We had an awesome vacation! Daniel helped us when we arrived at 1:00am in the morning and when we left a week later. He greeted us with a big smile and was very kind all week. We recommend this place to everyone! The beach is a little paradise! ????