Terrible service, hotel was supposed to be All Inclusive but
No milk for coffee
Buffet food was terrible
Last day of staying I ask for an omelet and again we run out eggs was the answer
I ended up having lunch outside in local restaurants that provides better food for a fair price
When you check in at the desk you are compared with a towel thieve because they give a piece of paper to pick up your towels and you must be responsible for the towels in the you stay if you lose them you pay for them
AC in the room was a mini split that could not cool down the room due to outside temperature or maybe technical issues.
In other words No cold in the room
Beach was good, Varadero is one the best beaches worldwide
But for the price they ask for a night and the rest of the story this hotel did not fulfilled my expectations
Not horrible but not good either
Sep 13, 2023
This was our first time at this resort, but we have been in Cuba several times. This resort so far was one of my least favorites.
The rooms were cleaned well by the maids
There were plenty of public washrooms and always toilet paper.
The beach was amazing, with no rocks or coral in the water, plenty of chairs at the pool. Service at the pool bar in general was great and specifically Manuel the pool bartender was fantastic. He provided the best and friendliest service at the resort in my opinion.
The front desk staff were polite and efficient.
The coffee shop had good coffee and a beautiful seating area.
The buffet had fresh meat grilled every day (chicken or pork or fish) and an omelet bar,however only ham and cheese for the omelet.
The rooms definitely need upgrades and renovations, our tub was disgusting (but I heard the VIP rooms were ok)
The buffet had extremely limited choices and the temperature of the food was not good.
The service around the resort wasn't good (and we tip very well) The staff looked irritated to be serving us. Some meals we sat at the buffet and no one came over at all. Some days they came, we asked for drinks and never received them, or they brought them when we were done.
There was basically only air conditioning in the rooms, we sat dripping in sweat during most meals and there was nowhere public to escape the heat except the water.
The lobby bar (all of the bars) only used plastic cups (we bring a bubba mug for the day, but enjoy a nice drink in a glass in the evening)
Drink selections were not great either. Basically only beer and rum and soda (not much for mix, no frozen drinks, no piña coladas or strawberry daiquiri)
The lights in our stairs and hallways were not turned on, and sometimes no lights outside either.
The hotel wasn't very busy during the week, so they left the buffet closed for lunch, and didn't have a sign or anything saying you had to go to the restaurant by the beach for lunch if you wanted it. Took us a couple of days to figure it out
Overall, the trip wasn't terrible. It was tolerable but we have definitely had better experiences in Cuba. I wouldn't choose this resort again unless it was significantly less than the rest.
Such a great idea to be back
Sep 12, 2023
Great time back at the roc, the service is still as good as it use to, best renovation rooms and so clean, love the Italian food at the dolce Vita, Daysi at the pool bar is the best. So lovely to see Yas. Love it to much always
So great to be back
Sep 12, 2023
My experience this time was the best, it was si happy to see they faces of the people who work so hard to make the best service, the entertaiment staff is the Best so funny, the rooms are very clean, i love it so so much.
The perfect place
Sep 06, 2023
Such a great idea to come back to varadero besides the hot weather all is good, I love the beach that is perfect, I love the people because they are so honest, is the best place to go and relax with the sounds of the waves, the rooms are so well clean and the gardens are beautiful. I will share a pic of and u will love it