TripAdvisor Traveler Rating

This is the 1st time I am visiting Varadero. I met such a professional, respectful guy name Santi, the servers are great people. Also I highly recommend you to have pina coladas at the Lobby from Pépé this is the best pina colada I’ve ever have !

I highly recommend this hotel, one of the best facilities I have ever visited. I really enjoyed my stay, the charisma of all the staff, especially the reception staff, standing out for their professionalism, good service, kindness, always ready to help with their best smile.

My favorite place where friends and I return yearly. Missed all the great staff. Exeburant positive attitude considering they have less food and necessities now. Was glad to help and bring them what they needed. Quiet week, only 3 Canadians and 50 Russians. But had good week, best beach, comfy beds, great meal a la carte at Neptune. Had the chef cook for me on a separate pan or grill and he wasvCAUTIOUS OF MY deadly PORK ALLERGY as always. Grateful! Best cappuccino, very clean upgraded rooms with new showers. Patient caring manager there daily and staff aim to please. Enjoy birds and flowers but bring bug spray for night time. Tips help them but gifts too They need antiperspirant shoes maxi pads cough syrup shampoo candies toys clothes baby powder formula pasta lotions... Appreciate anything you bring. By the way bring Canadian money they no longer have CUC. Must do covid test at airport and hotel before returning $30. Have fun, enjoy drink on beach served while reading and listening to the waves. Walked the beach and only a few hotels opened, so sad but glad Roc Arenas was open as my favorite place. You can take catamaran or do snorkeling. Relax and enjoy your trip

A better late then never review :-D We stayed here for our honeymoon, the room was great! modern, nice patio on the ground floor to enjoy, big bathroom, everything was clean & comfortable, plenty of food at the buffet. We really enjoyed ourselves. There are also nice decorative statues, bridges & a gazebo on the grounds makes for nice photos. Staff were pleasant, friendly and we felt completely safe. Thank you... see you soon

We are so happy with the hotel. The Entertainment team is so nice as well as the girls at the reception desk. We like the tasty coffee that María prepares at the bar café. The rooms are so comfortable and quiet with a beautiful View to the pool.