Hotel Tuxpan reviews

TripAdvisor Traveler Rating

3.5 Very Good

  • Cleanliness 3.5
  • Location 4.0
  • Rooms 3.0
  • Service 3.5
  • Value 3.5

2745 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Trip to Tuxpan

Zurely M (Caribbean) on Jan 24, 2023

Beautiful place. I enjoyed my time over there. People very friendly. Restaurant buffet very well assorted. Public Relations very nice and very helpful. Eliset was awesome, she treated me with love and respect.

TripAdvisor users rated this property 4 out of 5

Great resort!

catdoglady (New Hamburg, Canada) on Jan 22, 2023

We just got back from this lovely resort. The staff were fantastic, food was good, and the people were great! Beautiful beach and pool. We all were having a wonderful time until a couple arrived with an industrial speaker and literally upset 90% of the guests with loud music ALL the time! We couldn't read on the beach because of how disrespectful this couple were blasting their music. When we chose to sit at the pool, their music is all we heard! Even in the piano bar they had to do karaoke off this massively loud speaker. After the shows at night they would show up with this loud music and no one could sleep whose balconies faced the main area. It was ridiculous! Many complaints were made and plenty of people asked these people to lower the volume. One woman asked plenty of times for this guy to have respect. So this small sweet woman kicked the speaker and thankfully broke it. The man who is a racist naturally called her nasty racial names. Pure ignorance and disrespect! I spoke to the front desk and I told them how happy I was the speaker was broken. We spent a lot of money on this holiday and this couple ruined most of work with their ignorance. Cuba is for cuban music not this garbage this couple played. However we will return to this place. We love Cuba and this situation won't deter us from going back to Tuxpan.

TripAdvisor users rated this property 1 out of 5

Terrible security, terrible customer relations!

F629UYsheilac on Jan 19, 2023

Pool bar 52 people having great time with music, girl came to bar & threw 40 pound speaker across the bar because she felt music was to loud. Security allowed this violent dangerous person to stay at bar! I spoke to Elisie customer relations, she disagrees with me that girl who threw speaker is a violent dangerous person! She could have seriously hurt someone throwing the heavy speaker, she threw speaker what else will she throw! Customer Relations says this person is fine, they see no issue with this! This is NOT a safe resort!

TripAdvisor users rated this property 5 out of 5

Unforgettable trip

497hanselp on Jan 16, 2023

As soon as you check in ask for WENDY she will make sure you are well taken care of. Reservations, excursions, and will direct you to the hottest attractions and activities around varadero. Hotel hosts great customer service friendly staff and overall a great stay. Bring your family and friends.

TripAdvisor users rated this property 5 out of 5

Visit Cuba!!

KIMO01 (Panama City, Panama) on Jan 13, 2023

Very clean, good value, all included, amazing beaches & kind people, good buffet w/dinner option @fancy restaurant. Use HopOnHopOff bus to visit downtown. You can use local bus to Havana to save cash.

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