TripAdvisor Traveler Rating

Just home from a week stay. I went into this holiday with my eyes wide open and very low expectations. After reading so many reviews - both good and bad, I really wasn’t sure what to expect. I was pleasantly surprised but also well prepared. The Cuban standards are not what we are used to as Canadians 1. Hotel was lovely. It needs a little maintenance and a refresh but it has a wonderful layout, a great pool and a perfect beach. 2. We did get 4 beach towels in the room but no bath towels. I had taken towels from home just in case so I wasn’t concerned. We did ask for 4 bath towels and we got them on day 2. We did have the same towels all week - they were never changed out. That said - I didn’t ask. 3. The food safety is something that’s hard to adjust to. We did have 2/6 of our group get sick from some sort of food borne illness. They were challenged to keep the hot food, hot, and the cold food cold. And too many people handling utensils with cross-contamination. They were taken over by new ownership on the 1st and I do believe that changes are being made as I did see significant oversight throughout the week during our stay. The A La Carts were mid. Italian was not good, Japanese was very good. We didn’t have the courage to try the Cuban. We couldn’t get into the International. The Snack bar was actually open more than I anticipated it being. My teen boys ate hot dogs daily. They ran out frequently but if you keep checking back - they do eventually get more. The drinks were good although not much variety and we aren’t big drinkers. 4. The service was good and the staff very friendly. They all work very hard. All and all it was a very good week. I was well prepared so it made the trip easier on my family with lots of snacks and some home essentials.

View is gorgeous, friendly staff, great activities, great foods. Dance lessons are fun and staff are great. Live music is memorable Lots of great memories to make with partner or family Recommendations for improvement to internet and sounds system.

Just got hone yesterday Jan 8 . Here’s my review the resort the staff is absolutely fantastic. However, they need to hire more. As you will wait. The Wi-Fi is terrible so if you rely on Snapchat or other social medias, download a VPN and it’s somewhat better. Bring towels as they are s serve at the pool and room. You will never find a more beautiful beach. The rooms are spacious, but very outdated and need updated furniture as it feels a little old and musky. Bugs at night so bring bug spray The Japanese restaurant is absolutely fantastic. The buffet is very monotonous seem same every day, but didn’t run out. Don’t expect a hamburger like Canada. Lobby is good. Shows every night. Always something to drink but not a giant selection like Mexico. Bring a cup as they use lots of paper ones. so if you were going for the beach and not the food or the Wi-Fi or rooms you will be ok.

The service is very good,the food variable,the entertainment es very good coming back en February ??????????????????

I have travelled to this resort twice in the past and will be going for the THIRD time on march 2026! I love this resort !! The service is 10/10, staff is so friendly and accommodating! I especially loved the activities the staff are so energetic and entertaining ! Rooms very clean, and there was not a meal I didn’t enjoy! Highly recommend this resort to all my family and friends ! Can’t wait to see everyone again!