Fairmont Empress reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.9
  • Rooms 4.1
  • Service 4.5
  • Value 3.8

5647 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Vacation 2026

Patricia W (Mesa, Arizona) on May 14, 2026

Third time we walked through the facility it’s very beautiful and clean. The plating and dishes of tea were a pretty amazing. We did not stay for that but just walked through

TripAdvisor users rated this property 5 out of 5

Great stay & exceptional service

cherrycromarty (Milton Keynes, United Kingdom) on May 11, 2026

Fabulous, lived up to its reputation in every way! Great room, great view of harbour. Central location to everything. Beautiful gardens. Cocktail bar was great & staff mixed fantastic cocktails with panache! Thoroughly recommend staying here or just book for afternoon tea.

TripAdvisor users rated this property 4 out of 5

Beautiful traditional building

BoldlyGO (London, United Kingdom) on Apr 29, 2026

This is a beautiful building, and the flower planting is outstanding in Spring. It is expensive and our room was small but well kept and quiet. All the staff we interacted with were helpful and friendly. We opted for afternoon tea, which was a tad disappointing, because it was noisy in that area- I am comparing it to the Ritz in London, though. The only thing that was odd was breakfast and asking us for a reservation, but I guess that is because people can book from outside.

TripAdvisor users rated this property 5 out of 5

Family vacation

MilosBulatovic (Oakville, Canada) on Apr 27, 2026

It was an absolutely amazing experience for our family. The staff were extremely helpful, professional and attentive. A memorable vacation!

TripAdvisor users rated this property 4 out of 5

Great hotel but Gold floor not worth it

bangkok222 (Nanaimo, Canada) on Apr 23, 2026

Great hotel and very nostalgic, I always stay on gold floor at Fairmont’s all over the world and the only issue I have with Canadian based Fairmonts is that even though you pay premium prices for the gold floor you still really don’t get anything for it , sure you get a nice room and separate check in on the gold floor which is nice but the gold floor lounge here in Victoria is not the best , staff are great but food is basically finger food from 5 to 7 and bar is a paid bar? And really high end paid bar? Nothing free. I e stayed in manila Fairmont it’s all free and other parts of Asia all free and rooms half the price. I probably won’t say here again which is sad but what am I getting for 800 a night? The restaurant here is great and I enjoyed my time a dinner as my server Michael was exceptional, also have to say the front door guy Zach was an awesome guy to deal with too took total care of me from the time arrived until I left. Great staff. Not sure why they can’t provide free alcohol for 2 hours in their lounge it’s pretty lame to be honest.

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