Fairmont Empress reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

5060 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Service is still lagging from Covid

davidbR8062IQ on Jun 28, 2022

Upon checkin, we were early. Our associate checked us in, gave us our room cards, but did not give us room numbers yet because the rooms were not ready. She assured us that she would text us the room numbers as soon as the room was ready. We checked our bags with the bell desk which was also hit and miss. We had to eventually call the front desk around 5pm, checkin was stated to be 4pm, and ask if our rooms were ready. They told us they were and then were given grief when we asked for our room numbers. We used the bell desk several times throughout the stay and it was challenging at times to locate the individual to help us at the bell desk.

TripAdvisor users rated this property 4 out of 5

What Spot

topherguy (Fort McMurray, Canada) on Jun 27, 2022

Location Location Location... Great service and hospitality and men's spa center...Will stay again, however, rooms do not have AC..so fall or spring stay would be best. I loved the layout of the hotel and proximity to the happening part of Victoriaa

TripAdvisor users rated this property 5 out of 5

Very special hotel

christophermP6981WS on Jun 27, 2022

I recently had a great stay at the Empress. Location on the harbor is ideal and central. Hotel is very nice and holds a lot of historic value. Afternoon tea is a must! The Gold rooms and lounge are a perfect special touch.

TripAdvisor users rated this property 5 out of 5

The Empress: What’s not to love!

F8771NImichellew (St. Albert) on Jun 26, 2022

5 The Empress lives up to it’s name. From the moment you arrive until you leave you are treated like you matter, like the staff is happy that you are there. From check-in to checkout everything is seamless. The rooms and bathrooms are comfortable and clean. The restaurants have an extensive menu and the food was always prepared and deliver with care and attention. The Empress can be more expensive than many hotels in theVictoria area but you are paying for the awesome “Empress Team” along with the accommodation.

TripAdvisor users rated this property 5 out of 5

In appreciation of the Doorman.

douglasapeterson (Ventura, California) on Jun 22, 2022

Return of phone left at High Tea, involved Lobby staff, security, front desk, and most importantly, the Doorman. All had a role in connecting me with the phone, but I focus on the gentleman at the door. Besides looking elegant, he demonstrated a good sense of humor, a kind and understanding demeanor, and an apparent deep understanding of human nature (including me!). And, he was the one who handed me the phone with a smile. If you visit, please tell him hello from me. Dr. Doug Peterson, Chief of Mental Health (Ret).

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