Fairmont Empress reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

5454 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Great location, large room., tiny bathroom, had to change rooms on arrival as not as reserved. Most annoying.

LeeGreensboro (North Carolina) on Jul 13, 2024

Disappointed with initial check-in, reserved harbor view, not a barge view. They moved us to a somewhat better view with the smallest bathroom ever encountered. Restaurant rather dark. High Tea nothing special compared to Butchart Garden High Tea. Great location, reception staff not very welcoming. Bellmen, great.

TripAdvisor users rated this property 5 out of 5

Unforgettable experience with Fairmont empress

Vina Selviana S on Jul 11, 2024

Our stay at Fairmont Empress was truly unforgettable! The staff were magnificent, especially the Gold Team: · Yaya · Irwin · Sonal · Thaina · Jiayi · Nao · Emily · Grace They went above and beyond to make us feel special and attended to our every need. The amenities were top-notch and impressive. We celebrated my husband's birthday and our babymoon, and Michelle from reception was exceptional in her attention to detail and warm hospitality. Thank you, Fairmont Empress, for an extraordinary experience! We can't wait to return!"

TripAdvisor users rated this property 1 out of 5

Over Rated and not at all impressive.

Steve G on Jul 11, 2024

over rate with terrible service. you are much better off with more modern hotels near by. Try them before considering this hotel. Rooms are average. Cost is high but can be more if you want anything reasonable. Rooms reserved doesn't mean you get. reservation comes with parking but got charged $68 per night for parking. Housekeeping took our shoe bags for some reason and security accused us of losing them in the room,,, really.

TripAdvisor users rated this property 4 out of 5

Absolutely lovely and great food!

Patricia C on Jul 10, 2024

Gorgeous hotel, excellent food, but is not as per friendly as most. Although they had a pet bed and food and water dishes set up, we were not able to leave our small dogs in a crate in our room while we were sightseeing. This made it difficult to see as much as we wanted to.

TripAdvisor users rated this property 5 out of 5

Luxury Historic Hotel

msmtboat (Vancouver, Washington) on Jul 10, 2024

I recently had the pleasure of staying at the Fairmont Empress in beautiful Victoria, BC. From check in to cleaning staff, everyone was so lovely and accommodating. We especially enjoyed the excellent service from Bosco in the Q Bar, our group of 10 was entertained and delighted by his humor and attentiveness. Our Jr Suite was comfortable and unique, this historic building has been updated while still retaining it's charming character. We are excited to visit again!

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