TripAdvisor Traveler Rating

Beautiful hotel, awesome location. The hotel amenities and facilities are excellent and with high standards. Focusing on a lot of soft touches in the room, Hardware were well equipped and well maintained, kudos to the HSKP and Engineering team! All staffs members were great! Special shoutout to Alex who gone for extra miles and practice his empowerment and ensure our short stay were satisfactory… sincere apologies for being room move three times???? HSKP team were superb ! They are like Ninja ??, didn’t expect our room were made up during our breakfast and they provide turn down service too. Executive lounge breakfast was great! Not so much of variety but is good enough coz you get quality of food and not quantity of food. Hotel provides bikes with helmet and rental free, we were out cycling for almost half a day, ensure you cycle within the bike lane, otherwise, the locals will shout at you. For those who have allergies with pet’s fur, please inform the hotel in advance, they will arrange you on a different floor. All and all, this is a historical building with a lot of story telling, perhaps a hotel Ambassador could share some stories to the guests. It was indeed a great experience and great memory for us, I am a hotelier myself and I travelled a lot and have done pre-opening and rebranding too, your hotel designs and concept has given me a lot of inspiration and this will help me with my future projects.??

This is not what you would find in a Fairmont in the US . Very sub par. The media platform alone is enough to comment on . LG cheap TVs that don’t allow streaming , on demand choices suitable for an 8 yr old and not much else , 2 tv remotes that didn’t work , and frozen channels and guide ! I gave up and went to sleep ! The entry key to the room is paper ! Now I’m all for the environment but come on ! All and all very 1990 ‘s amenities at best . I expected more from a Fairmont and they should consider not advertising this as one of their properties . The outside is magnificent, the inside is lost in time !

We arrived around 5ish and the room wasn’t ready yet. This was a bit of a pain, it had been a long driving day but they tried to fix it with a complimentary drink at the bar which was nice. And they took the luggage up to the room for us. Completely central to anything you want to do. We were taking the ferry over to Port Angeles the next day and we were able to leave the car in line and come back to the hotel. Staff were awesome!

We booked a harbour view deluxe and was upgraded to a suite, being a Platinum member, the view was beautiful! The Gold lounge was the highlight, breakfast, canapes and drinks in a beautiful lounge with terrace overlooking the harbour. We spent one night just watching the sunset, enjoying a drink from the honour bar. Gold service is top notch, lots of staff always willing to help.

The Empress is located in the middle of everything in Victoria. Enjoy a front row view of Victoria harbor, parliament building, and the beautiful manicured gardens. It is no wonder why the cruise ship buses drop off out front as well as multiple tour companies. Walking distance to downtown, Chinatown, restaurants, museums and shops. Perfect spot for people watching and picturesque sunsets from one of the many balconies. The service and quality of all their offerings is the best in the world. Will definitely be returning and telling everyone of our perfect stay.