On arrival, my booking could not be found. I was told it eventually was found that because I booked on a 'third party site'- the Accor booking site- it had not 'pushed through' the booking onto their system. I had also pre-ordered a charcuterie platter for the room which was not there. I had to make several enquiries to arrange this after the fact. The hotel did send a complimentary bottle of proseco, for which I was grateful, I was just very underwhelmed by the service and lack of co-ordination between the booking and arrival. One pays a premium to stay there, and I arrived at 6pm leaving early in the morning- I only had a few hours to enjoy my time there and can't say I did much.
Nov 26, 2022
I would give 5 stars but my feelings are still hurt that we planned our trip for tea time and just before arriving it was cancelled. Also wasn’t put in the room I reserved.
But the hotel is beautiful and the service excellent. Maid service is perfect!
Beautiful impeccable stay
Nov 14, 2022
The hotel is stunning. Everyone on staff is delightful. From check-in to the merchants, to the wait staff and the housekeeping staff. Everyone was extremely friendly and kind. The location and the views of the harbour can not be matched. There are also a great many wonderful options for places to eat close by.
Victoria's crown jewel has been restored to her ORIGINAL glory!!!
Nov 13, 2022
Fairmont hotels in Canada have undergone a WONDERFUL renaissance in the last few years. The Empress in Victoria continues that trend. The Fairmont hotels have ALWAYS looked spectacular from the outside. Well, my wife, daughter, and I can confirm that The Empress is also SPECTACULAR on the INSIDE!
Check-in, common areas, and most importantly, our room had been renovated to first-class 21st century standards, while still retaining the historical essence AND excellence of this palace that first graced the Inner Harbour in 1908. They've kept (and improved) on all of the good, while carefully restoring any areas that needed refreshing.
Our room was properly wired for all the necessary computers and smartphones of this generation, and the bathroom was fully modernized, while still keeping the sophisticated high-ceilinged glory from the golden age of hotels.
Of course, the Fairmont service was, as usual, beyond reproach. You feel like royalty staying here, which is only appropriate, as Kings and Queens have graced the palacial lodgings here over the years.
They have great off-season corporate rates here, as well. Mine was C$169.
The Empress is a tourist attraction in itself. Do yourself a favour and stay, if at all possible.
Nov 11, 2022
Lovely location in Victoria harbourfront that comes with a high price. Reception staff are very friendly and helpful. We did have a few housekeeping issues which were resolved to our satisfaction. Given the cost of stay we feel that parking for hotel guests in the underground parking lot should be included.