Fairmont Empress reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

5355 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Fit for a Queen

travel4free (Delta, Canada) on Feb 17, 2024

We loved our 2 night stay in the Fairmont Gold room during Valentine’s day. We haven’t stayed in the hotel for a number of years and all I can say is she looked great. Staff, service , rooms, bars, restaurant, and pool/ gym were great. We ate the restaurant for dinner 1 night at Q and the service / food were terrific. The highlight for us was going for drinks and hors d'oeuvres in the gold room which was HUGE. The gold room was approximately$125 more per night but includes a fab breakfast , snacks , non alcoholic beverages, desserts and appetizers. It was worth it. Best part of the hotel was is location right in the heart of the Victoria Inner Harbour .

TripAdvisor users rated this property 5 out of 5

Amazing Harbour Views

Melinda B on Feb 16, 2024

Our flight arrived early and with our ALL benefits we were able to get into our room early! We received personalized touches throughout our staff. Lovely hotel with lots of history. Loved it and would stay again and again. The staff were so helpful in booking dinner reservations to activities.

TripAdvisor users rated this property 5 out of 5

A cozy stay for a winter getaway

jbeegs30 (Kennewick, Washington) on Feb 16, 2024

My partner and I stayed at the Fairmont Empress for a short winter getaway and had a lovely time. We enjoyed the spa, afternoon tea, and night caps at Q bar. We also enjoyed the short walk to other restaurants, shopping, and activities in Victoria. Would definitely recommend!

TripAdvisor users rated this property 5 out of 5

Had a great stay and enjoyed the amenities

133shelaghh (Victoria, Canada) on Feb 15, 2024

The customer service was excellent. All staff were so courteous ms pleasant, and made us feel special. The room was pleasantly updated and well equipped with all necessities for a great stay. Would definitely recommend to friends and family

TripAdvisor users rated this property 3 out of 5

not up to snuff

William T on Feb 14, 2024

not up to expectation. yes, very picturesque and imposing structure, scenic as well. overall room was less than expected. standards for maintenance and housekeeping seem "lacking". may try again, but will need time to consider or forget issues on recent visit

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