TripAdvisor Traveler Rating

What a fantastic experience staying at the Fairmont - Empress. We are gold members at the time of our booking and we got an upgrade room over looking the Victoria Harbour. The concierge’s and gold lounge was very good. My wife forgot her purse on the outdoor patio the evening before and the desk staff had taken the purse to security. We enjoyed the breakfast in the morning, canapés in the evening, beautiful landscape outside the hotel. Probably the best treatment by the concierge’s staff. The room was beautiful and view was outstanding. Definitely, would love to come back to these beautiful hotel in Victoria.

The elegant Fairmont Empress, perched majestically over the habor, is the heartbeat of the city. Staying here feels truly magical. The gold option made the experience even more enjoyable, providing a boutique hotel vibe in the midst of the always bustling hotel. More importantly, it provided access to a fabulous patio and lounge with a gorgeous view. Initially, we were concerned that we weren't able to book a harbor view room, but we quickly realized we spent far more time relaxing in the lounge than in our room anyway. Don't miss the afternoon tea (with champage). Honestly, experiencing Victoria as a guest at this historic landmark made the whole trip feel really special. We can't wait to return.

Beautiful hotel in central location. Within easy walking distance of main shopping area, hop on hop off bus stopped outside the hotel along with tour bus to take you to Butchart Gardens which were stunning. Hotel staff friendly and professional. We were early for our check in and were advised we would get a text message when our room was ready, unfortunately this didn’t happen. However the manager in charge of this section contacted us to apologise, also arranged their private car to take us to dinner that evening and also collect us which was a nice touch.

Travelling from Australia this was a splurge. Room rate expensive but this is a destination hotel. Perfect tea and milk available in you room. As Accor members this is a standard we expect. Great little additions in room such as cotton buds and make up removal pads. Beds and pillows to a standard. The only disappointment was the shower. It was small and was over bath and slippery with no bath mat provided. Travelling with my mum stepping into the bath was difficult for her after knees surgey. Overall a nice stay. Parking expensive but needed as we had a rental car. We had two rooms and only one room received a turn down service. Good location close to Resturants and Coffee shops in house dining very expensive

Lovely room, very small bathrooms. Like other reviews, there were a number of irritating service niggles over our two night stay, but when I raised them, the response was good, and a couple of charges comped. I would love to give this a five star, and the problems were apologised for, but for an allegedly luxury hotel, they need to up their game a bit.