TripAdvisor Traveler Rating

I just had a standard king room, unfortunately my view was of the roof of the conference center. That said - there are many places within the hotel to see that beautiful harbor view, and the hotel itself is very nice. The bed is very comfortable, and the staff are very nice (although I did miss seeing Winston on my visit :( ).

We had a three night stay at the Fairmont Empress and the experience was divine. The hotel is absolutely stunning, and our room exceeded our expectations. The location of the hotel is fantastic, sitting majestically beside the bay. The hotel staff were extremely helpful and attentive. I encourage anyone traveling to Victoria BC to stay at the Empress, it is an unforgettable experience.

This was a celebration of a "Milestone" birthday for my wife. She said it was her 'best birthday celebration EVER. As wonderful as a Hallmark Christmas movie.' The room was enormous, and your staff was "over-the-top" helpful and friendly. And we LOVED greeting Winston each day. We'll definitely be back! Thank you for a fantastic birthday for my wife!!!

Friendly welcome and the room and whole hotel environment were stunning. Loved the dog wandering in the foyer and his staff member owner was delightful. We enjoyed having drinks at the bar where staff were friendly, and the vibe encouraged chatting amongst other guests. Really enjoyed meeting other travellers. Very helpful staff assisting in scanning/emailing some documents for us also.

Very much enjoyed this grand dame property. The service was excellent from valet check in to massage therapy. The "High Tea" is an absolute must with many different selections and options. The rooms have been updated with more modern themes and the bathrooms have exquisite showers. The meals were all excellent