TripAdvisor Traveler Rating

We had a fantastic stay at the Fairmont Empress. Check-in was seamless, parking was easy and convenient, and our room was absolutely perfect. The bed was incredibly comfortable, making for a wonderful night's sleep. A special thank you to Max in Concierge, who was amazing. His dining recommendations were spot on and helped make our visit even more memorable. We also loved the hotel's rich history and unique character. The blend of luxury, service, and historical charm makes the Fairmont Empress a truly special place to stay. We can't wait to return!

Visited for a day . Beautiful & fun . had drinks at the Fairmont Empress & people watched .

Lovely historic hotel, first impact was beautiful with views over the harbour and great walking location close to where you can get whale watching trips, float planes. Staff were friendly and helpful and the hotel was clean and comfortable. Breakfast was good with a great variety. Beautiful surrounding gardens and flower displays. Few minor points for improvement, Room was okay, but the bathroom was small to the point of being quite pokey considering the room type was a suite. Gym was a big disappointment, really small, ten people would fill it, no air con and people that go to the pool area and spa have to walk through the gym in their bathrobes. Which was uncomfortable and a little embarrassing. All in all, great hotel and ideal for a 2-3 day stop over in Victoria.

I did not stay at the Fairmont, but did do the afternoon tea. We had no booking, had to wait about 45minutes which was fine. We were seated not far from the piano, so when the lady was playing it was a bit loud. It was a small table with high back chairs and cushions so you did not lean too far back. Our server, Maddie Y, was lovely. She was informative and friendly. We ordered our tea and the high tea arrived not long after. Asked if there was any allergies, this happened when we made our booking and was re confirmed once we were seated. The food consisted of finger sandwiches, scones with jam, cream & lemon curd. They lemon curd was to die for! The petit cakes we did not eat all of so they were packaged up for us and we at them at our hotel. The dining area where afternoon tea is served is beatufil. The intricate details of the fireplaces, the ceiling, cornices is amazing. It is not cheap, CAD$114 per person plus tax. If you want something special, then make a booking

Beautiful hotel, fabulous location but the service and staff attitude really needs to improve. Don’t expect to be able to rely on their WiFi. (Free) Premium WiFi was not available and staff just smiled and shrugged. Cheapo free WiFi dropped in and out of service all the time. Completely unreliable and unacceptable for trying to carry on business activities during our stay. There was an error in the way my bill was presented and various staff each tried to tell me that their error was in some way my fault! Eventually got resolved. There are bog standard Hilton and Marriott hotels within a few metres, which is where I’ll be staying for future visits to this beautiful town.