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Overview
Rising regally over Victoria's spectacular Inner Harbor, Fairmont Empress luxury chateau-style hotel showcases the spirit and energy of Vancouver Island in grand style and offers the perfect escape from the stresses of modern life. Guests can enjoy activities such as whale watching safaris, world-class cultural exhibits, playing golf, tasting mouth-watering local cuisine, or going on scenic garden and winery tours. No stay at The Empress would be complete without a visit to one of the magnificent Victoria restaurants in this historic hotel. Guests may try the coveted English ritual of Afternoon Tea, savor the famous curry buffet in The Bengal Lounge or sample award-winning food and wine in The Empress Room. The impressive surroundings and exceptional cuisine guarantee a truly memorable Victoria dining experience.
Check in
4 p.m.
Check out
11 a.m.
Rooms
477
Inclusions
Rooms
- 1 king bed, or 2 double beds
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- Ceiling fan
- Seating area
- Smoke-free
- 24 hour room service
- Alarm clock
- Bathrobes
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Rollaway bed (on request)
- TV
- Complimentary toiletries
Amenities
Accessibility
- Elevators.
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
Check-in and check-out times
Check-out time: 11 a.m.
Connectivity
Wi-Fi
- Lobby available ($)
- Room available ($)
Internet
- In room wired available ($)
- Business centre available ($)
Dining
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| The Bengal Room | Buffet | International | Dinner, Lunch | |
| The Empress Room | À la carte | International | Breakfast, Dinner | Dress code, This venue may be closed or have reduced days of service during low season |
| Afternoon Tea | Café | Coffee and Pastries | Snacks |
Facilities
- Rooms: 477
Health and wellness
- Fitness centre: on site
- Salon: on site ($)
- Sauna steam room: on site
- Spa: on site ($)
- Spa treatments: on site ($)
Location
Pools and recreation
Pools
- Jetted pools: 1
- Kids pools: 1
Shops and services
- Baggage check
- Business centre available ($)
- Concierge
- Dry cleaning available ($)
- Giftshop available ($)
- Laundry facilities available ($)
- Laundry services available ($)
- Parking available ($)
- Tour desk
- Valet parking available ($)
- Wedding facilities available ($)
Fitness centre
Exterior
Lobby
Lobby bar
Meeting room
Pool
Q Bar
Spa
Location
Reviews
Poor overall experience
Tlundhomes on Jun 30, 2022
Not worth the money, came in town for the night with gf for her birthday. Got the bed & breakfast Fairmont gold experience. With add on of meat and cheese with prosecco. Called days earlier to let them know I would be there at 300ish and if we could check in early, check in time was 4pm. They said yes they will make sure my room was ready. Arrived at 315pm and they told me the room wasn't ready. They told us to enjoy the gold Terrance which was amazing. There was stuff to make trail mix and drinks for us to have while we sat and waited. 430 finally I had to go ask and they said yes it will be ready in a min. Just wrapping up. I couldn't believe they made us wait this long for $1k for the night. Then got to the room and there was scrape across the wall when you walk into the room. Really tacky for a expensive room. There also was a brush in the closet that had woman's hair in it. Gross. Really! Come on fairmont. The meat and cheese was supposed to be in the room and we had to call and i still don't think i got what i ordered when i made reservation. This was like an appetizer and some wine, for 185 Canadian. What a joke. It was couple 4 mini pickles, 2 olives, two salami, 2 pieces of bread, and 4 chocolates and wine. I have been treated and had cleaner rooms for 1/8th of what this cost me. Would never stay there again. Super disappointed in the whole experience and the cost definitely walked away with a bad taste in my mouth feeling like I got ripped off.
Slightly better than a Premier Inn
Lindleyerdington (Erdington) on Jun 30, 2022
Recently stayed at the Empress. High expectations, certainly not 5 star! So disappointed, our trip of a lifetime to Victoria, upgraded room with a bathroom you couldn’t turn round in, plug in the bath that did not work, light on the mirror that did not work, drapes hanging off their hooks, no turn down service, told water available in a vending machine! Worst was the view from our de luxe bedroom of an industrial car park! Ruined our holiday. Covid should not now be an excuse for poor service with premium prices!
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