Guests with special needs
Flying with special need takes special preparation. Find everything you need to know whether travelling with allergies, attendants, service animals or require assistance due to a visual, hearing or physical impairment.
At WestJet, we want all guests to have a good experience when they fly with us. If you were flying with special needs and had an unpleasant experience you can contact us with your concerns by:
- Phone at 1-888-937-8538
- Online form
- Email at disabilityassistance@westjet.com
- TTY for hearing impaired at 1-877-952-0100
WestJet is subject to the applicable provisions of the Accessible Transportation for Persons with Disabilities Regulations.
Contact us – persons with special needs
Call us toll-free (1-866-693-7853) or email us if you are a person with special needs and have an inquiry or if you are experiencing difficulties accessing WestJet.com.
Our airline partners
WestJet is excited to connect our guests to the world as well as welcoming new guests from around the globe by growing our network of code-share and interline partners.
Travelling with autism
WestJet has funded unique Card Decks that will help those with autism and other cognitive special needs feel welcomed and empowered for easier and stress-free flights.