Travelling with a personal attendant
- WestJet considers a personal attendant to be an able-bodied person, 18 years of age or over, who is capable of fully attending to all the physical needs of the guest with a disability during the flight, and is not responsible for the needs of any other guest on that flight.
- It is the responsibility of the guest to provide the appropriately qualified individual for the level of care they need.
- If an attendant does not meet these criteria, the guest (and attendant) will be denied transport until the guest is able to travel with an attendant who meets the criteria.
- The personal attendant must remain with, and be seated next to, the guest.
- It is not necessary for this person to be medically trained. Guests travelling with an attendant will be offered pre-boarding if desired by the guest, and accommodations for a service animal will be made as required by the guest.
- Guests may request one person to be their personal attendant from the originating city, and a different one returning from the destination
Not sure you need an attendant or just a little extra help? WestJet provides the following accessibility assistance services free of charge upon request at check in.
Priority medical seating: WestJet blocks seating near the front of the aircraft for guests who self-identify that they have a special need.
Gate passes: available at certain airports, a gate pass allows someone to accompany a guest to the gate, or meet a guest at the gate upon arrival.
Pre-boarding assistance: to and from the aircraft with a wheelchair, and carry-on/off service using a Washington wheelchair.
Eagle transfer device: this device is used to transfer guests with limited or reduced mobility. The devices have a maximum lift capacity of 200 kg (440 lbs). Guests who exceed the device's maximum lift capacity of 200 kg (440 pounds) cannot be transferred by WestJet. Please contact WestJet's Medical Desk as we may be able to assist in making alternative arrangements.
Lavatory assistance: the on-board wheelchair (OBW) is available for self-reliant guests for transport to and from the lavatory once on board (guests must be able to attend to their personal needs, stand/pivot and/or bear weight and move within the 1.5 feet of space in the lavatory). The lavatory's doorframe prohibits the OBW from entering. Flight attendants are not expected or permitted to assist with personal hygiene. Privacy necessitates that flight attendants will only assist the guest with getting to and from the lavatory (except by carrying) and will refrain from assisting inside the lavatory, other than to offer stability as the guest enters and exits the lavatory. The guest will lock and unlock the door them self, unless they request the flight attendant to lock the door from the outside.
Wheelchair seating: will be assigned where pull-up armrests are present for better accessibility.
Special safety briefings: If required due to a guest's physical, sensory or comprehension limitation, individual safety demonstrations/briefings will be given on:
- Operation of seat belts
- Placement of any service animals
- Use of fixed oxygen system
- Seat backs and chair table
- Stowage of carry-on baggage
- Life vest (if required)
- Description of preferred, alternate exits
- English / French Braille safety briefing cards
Medical equipment and devices: WestJet accepts certain medical equipment and medical devices for transport with some restrictions. Please be sure to review and prepare your equipment and devices for transport by reviewing the assistive devices information.
WestJet Vacations package bookings
Guests with special needs are welcome to book WestJet Vacations packages on the website; however, after completing your booking, we require you to call us at 1-877-737-7001 so we can request the additional services you require. Some WestJet Vacations hotel properties may not be able to accommodate certain services or requests.