Attendants

WestJet offers a variety of assistance services to assist guests with special needs.

If you are not self-reliant you may be provided with an accommodation to have a personal attendant travel with you for a base fare of $0 (applicable taxes and airport fees must still be collected). Self-reliance is defined as: independent, self-sufficient and capable of taking care of all personal needs during flight; such as eating, using the lavatory or taking medication.

Please note: this allowance is only applicable to guests travelling on WestJet or WestJet Encore aircraft operating within Canada only; if you are travelling with another airline or a WestJet partner airline, you must contact that airline to inquire about their service offering.

WestJet does not require you to travel with an attendant unless your needs exceed the assistance services we provide. If you require more assistance, please have your physician complete the WestJet Medical information form.  

If you have been approved to travel with a personal attendant after providing medical information, you are obligated to travel with a personal attendant on any WestJet flight.

If you have been approved to travel with a personal attendant, your attendant must :

  • be 18 years of age or older
  • not personally require any assistance from WestJet or others (including service or emotional support animals)
  • not be responsible for the needs of any other guest on the flight including an infant or child
  • remain with, and be seated next to, the guest with a disability
  • be fully capable of attending to their own and the guest's physical and mental care needs during the flight. It is not necessary for this person to be medically trained, and they are not expected to assist the guest with transferring to and from a wheelchair and/or their seat or for placing the guest’s carry-on baggage in the overhead bin (though the personal attendant may choose to perform these tasks).

 

If your personal attendant does not meet these criteria, you and your personal attendant will be denied transport until you are able to travel with a personal attendant who meets this criteria.

  • You may request one person to be your personal attendant from the originating city, and a different one returning from the destination.
  • If you have reserved travel with a personal attendant and your attendant is not able to accompany you, WestJet will allow one name change to be completed at no charge up until two hours before flight departure.

When we have been provided with a minimum of 48 hours advance notice, you and your personal attendant will:

  • not be placed in a row that contains an emergency exit, including the over wing emergency exit.
  • be assigned seating based on any identified disability or special service request code. All seating accommodations will be offered in areas identified to be the most appropriate location for a specific disability based on the aircraft operating the flight.
  • be required to travel in adjacent seating* unless otherwise approved by the medical and accessibility team. *Please note: if you are travelling in Premium seating or our Boeing 787 Dreamliner in Premium seating or in Business, you may require approval, as these seats may restrict the ability of your attendant to assist you.
  • be offered pre-boarding, and accommodations for a service animal if required.  Please review the information on travelling with a service animal as there are restrictions and advance notice requirements.

If you have been approved to travel with a personal attendant after providing medical information, you are obligated to travel with a personal attendant on any WestJet flight. WestJet does not provide a discount on the fare for an attendant on flights to/from the U.S.

WestJet requires a personal attendant to:

  • be 18 years of age or older
  • not personally require any assistance from WestJet or others (including service or emotional support animals)
  • not be responsible for the needs of any other guest on the flight including an infant or child
  • remain with, and be seated next to, the guest with a disability
  • be fully capable of attending to their own and the guest's physical and mental care needs during the flight. It is not necessary for this person to be medically trained, and they are not expected to assist the guest with transferring to and from a wheelchair and/or their seat or for placing the guest’s carry-on baggage in the overhead bin (though the personal attendant may choose to perform these tasks).

 

If your personal attendant does not meet these criteria, you and your personal attendant will be denied transport until you are able to travel with a personal attendant who meets the criteria.

  • You may request one person to be your personal attendant from the originating city, and a different person for your return flight
  • If you have reserved travel with a personal attendant and your attendant is not able to accompany you, WestJet will allow one name change to be completed at no charge up until two hours before flight departure.
  • You and your personal attendant will not be placed in a row that contains an emergency exit, including the over wing emergency exit.
  • You and your personal attendant will be offered pre-boarding and accommodations for a service animal if required  Please review the information on travelling with a service animal as there are restrictions and advance notice requirements.
  • Although WestJet does not provide a discount on the fare for an attendant on flights to/from international locations, if you have been approved to travel with a personal attendant after providing medical information your attendant must: be 18 years of age or older
  • not personally require any assistance from WestJet or others (including service or emotional support animals)
  • not be responsible for the needs of any other guest on the flight, including an infant or child
  • remain with, and be seated next to, the guest with a disability
  • be fully capable of attending to their own and the guest's physical and mental care needs during the flight. It is not necessary for this person to be medically trained, and they are not expected to assist the guest with transferring to and from a wheelchair and/or their seat or for placing the guest’s carry-on baggage in the overhead bin (though the personal attendant may choose to perform these tasks).

 

Please note: If your personal attendant does not meet these criteria, you and your personal attendant will be denied transport until you are able to travel with a personal attendant who meets the criteria.

If you have been approved to travel with a personal attendant, please contact WestJet at 1-888-937-8538 (1-888-WestJet) to request travel. When we have been provided with a minimum of 48 hours advance notice, you and your personal attendant will:

  • not be placed in a row that contains an emergency exit, including the over wing emergency exit.
  • be assigned seating based on any identified disability or special service request code. All seating accommodations will be offered in areas identified to be the most location for a specific disability based on the aircraft operating the flight.
  • be offered pre-boarding and accommodations for a service animal if required. Please review the information on travelling with a service animal as there are restrictions and advance notice requirements.