Moana Surfrider, a Westin Resort and Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 6334 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Special Property and Lovely Staff

    Reviewed by Corina37() on Mar 22, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a BEAUTIFUL dinner watching the sunset, eating great food, and enjoying the great service (our waiter was Shawn and her really just made our night). We were set to fly out the next morning. Instead we changed our flights and booked a night at the Moana! You couldn’t possibly have a better location on Wakiki Beach (and due to covid we practically had the beach to ourselves). Each and every member of the staff we interacted with were SO NICE. They were just accommodating and kind to our kids. They seem to really just get it that people are vacation and look for ways to make their guests feel special. The queen of this was Nancy, who served us our poolside breakfast and we just totally adored. Our son has a food allergy and she was over the top considerate, ran to get something specific for him from another part of the property. He’s 6 and felt really special that she did this. We left our vacation (the first 6 days had been at Aulani) on such a wonderful note. I encourage any Aulani goers to carve out a night or two here before the flight home, you won’t be sorry!

    Mixing old Hawaii with new, an incredible gorgeous hotel

    Reviewed by WeHeartHawaii(Honolulu, Hawaii) on Mar 17, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Due to the COVID environment it’s been very difficult to travel in the past year. So much that my wife and I have not been able to go anywhere during this time for either fear of the pandemic or because of the protocol involved in traveling back to Hawaii. So it was time we took things into our own hands and decided on a staycation in Waikiki. As an employee within the hospitality industry and as a local resident, I have always seen and admired this hotel growing up hearing about its history and being the first hotel in the territory of Hawaii before it became a state. We booked ourselves a room, originally in the city category but the front desk staff was nice enough to upgrade us to a room with a gorgeous view. We loved everything about our stay. The room was spacious, clean and we felt incredibly safe. The bathroom was a nice touch because it included a modern Japanese style toilet with the built in heating seat and bidet. The room itself had a lot of roominess to it and a seating area for when we weren’t in bed. The balcony overlooked the courtyard and we had a magical view of Diamond Head and Waikiki Beach. It was a truly mesmerizing view that I don’t know anyone would get tired of. The property also included a mini museums of the history of the hotel, modern fitness center and pool area that really felt like an open playground. The beach next door was a nice touch to get out and enjoy the open air and ocean. We will definitely be back!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Room 1976, ocean front tower room, king bed

    Reviewed by xterrared(Spokane) on Feb 28, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had to stay an extra night due to a flight cancellation. I had to book the morning of the stay and used Marriott points. I had just achieved Platinum level with a stay on the North Shore. We arrived within the hour of making the reservation about 11:00 AM, well before the usual check in time. The desk staff not only got us a room but upgraded us to the tower, ocean front room. We simply had to show our travel Hawaii registration on check in and didn't have any problems. We were to our room in minutes and the bags arrived before we could even open the balcony door. The room has a very private balcony with two chairs and a small table. We were able to do a take out dinner from the restaurant downstairs that night and have outdoor socially distanced dining with my son. The staff in the restaurant were so accommodating with providing real silverware and cloth napkins for our take out meal. We were given a coupon for free morning breakfast. This covered $15 each for 2 people. The eggs benedict was wonderful with really lovely hollandaise sauce. We were seated near the beach side of the patio. The staff went overboard with going next door to get my husband's latte. The hotel's latte machine wasn't working and they were able to accommodate him. The room was lovely with a very comfortable king size bed. The bath is on the small side but has a neat bidet feature with a remote control on the commode. The shower has a tall shower head and a hand held wand that is really convenient. We had a red eye flight the next day and the hotel allowed us to have a 4 PM check out. This allowed a full day of exploring the beach and to have a nice walk down past the aquarium, some shopping, and a lovely afternoon nap before leaving.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Gorgeous hotel and views, amazing staff

    Reviewed by Mary D() on Feb 22, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were planning on staying at the Moana Surfrider for one night at the end of a week-long trip. As soon as we walked through the lobby to the pool/beach area, we knew we had to spend more time there. After talking with "Old Lee" at the towel station, we decided to spend 2 more nights. He and Gloria set us up in a cabana and made sure we had everything we needed. Luckily we did because the next day my daughter (17) had a spontaneous collapsed lung. (She was just lying in bed doing her school zoom. We learned it's hereditary. SOO thankful we didn't get on a plane that day!). Anyways the management and staff had been and continued to be over and above with helping in any way the could. We ended up staying 9 nights and every day the staff impressed us more. I just want to send a shout out to Mike Czarcinski GM, Kyle Anger Director of Reception, Taka Front Dest Management, Nancy and Sherri from the snack bar, Hayes from the pool wait staff, "Old Lee", Gloria, "Young Lee" and Hulai from the towel station, Eric, Jarret and Tony from Security and the bell/valet staff. We so appreciate you and we will definitely be back! I would recommend this hotel to everyone!

    Incredibly Beautiful Hotel

    Reviewed by ginat272() on Feb 16, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Gorgeous southern plantation styled hotel with rocking chairs, eloquent lobby, stunning sunsets at the beach bar, breakfast on the outdoor veranda, live horn band gently plays through breakfast and lunch. Wonderful singers play till sunset.. great songs everyone knows. This place is amazing. Great Gym, pool, beach bar: Harry .. best bartender ever. Ryan, Kyle, Winnie, Stephen, Bryon...housekeeping.. they make this your home away from home. Kind, gentle, relaxed.. a refreshing time after such a tough year. Wonderful hotel. For the whole family. Everyone is happy here. And what a lobby! Right on the beach.