Hilton Garden Inn Kauai Wailua Bay

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 1458 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Kauai trip

    Reviewed by rpmiller09(Bullhead City, Arizona) on May 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a wonderful time in Kauai. The Hilton is only a few miles from the airport. Close to town of Lihue and Costco. We were able to visit all the island from our hotel with a rental car. The Hilton Garden Inn is a beautiful place to stay.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Great location, really nice place

    Reviewed by CoolerNearTheLake(Milwaukee, WI) on May 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This HGI is perfectly located for visiting Kauai. You can easily reach either the north or south island areas...given that Kauai has heavy traffic at times, a good location helps. There are waterfalls, restaurants, shops and a Safeway nearby. We liked the size of this hotel much better than a mega-resort. We had a ground floor room facing one of the two pools, with a view of the ocean beyond. We loved that our room had an outside seating area (note that second floor rooms don't.) There's a tiki bar tucked away beyond the pool and away from the rooms, so you don't get noise from it. The hotel is adjacent to a Lidgate State Park, which has two calm beach lagoons--great if you want to get into the ocean without worrying about rip currents and big waves. The hotel staff was uniformly friendly and helpful.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    HGI on Kauai

    Reviewed by lgreer2021(Highland, Utah) on Apr 29, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Hotel property is charming and nice. View is great. Wasn’t a big fan of the limited room cleaning services but beyond that, it’s a nice property and a great value compared to others on the island. Breakfast was very good. Tiki bar was nice but food wasn’t as good as I’d hoped.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-5

    Complete disaster

    Reviewed by ThomasisTraveling() on Apr 22, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Our visit was miserable, partly due to the poor condition of the rooms, but made much worse by the bad faith dealing and downright dishonesty of this hotel and its management. Do not stay at this hotel. There is a reason it is cheap. You will have a bad time. We booked two rooms. One of them had nonfunctional air conditioning. We called the front desk to ask them to repair it. After several requests for service, the maintenance crew finally arrived and declared the issue unfixable. (?) The manager promised to comp us one night for the trouble. The other room had water come under the door during a rainstorm. The maintenance crew came and put up some boards and sandbags. We noticed that the sandbags and boards had been stored directly adjacent to the room– and were cut to fit the exact gap in the pavement where the water entered...they knew about the problem, they just didn’t want to fix it properly. Again, the manager promised to comp one night for this inconvenience. “Promised...” Finally it was time to check out. Instead of apologizing for the rough time we had, they accused us of lying about their promise to comp one night per room. We were flabbergasted. The same person who promised us this relatively mild discount looked us in the eye and told us we were lying. So get everything in writing, or better yet, go to a competent hotel that will treat you like a human person. It’s a pity to book a week in paradise only to end up in a pit like this.

    Beauty hotel

    Reviewed by juby32(Hayward, California) on Apr 16, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Beautiful hotel with amazing views. Very clean, and friendly and helpful staff. Tiki bar was very nice, good food and drinks! The beach is a few steps away, which was very convenient. I felt very appreciated as a Diamond member too!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5