TripAdvisor Traveler Rating

We stayed at the Grand Bahia April 2024 for 10 nights. We landed in Cancun Airport -it took about 20 minutes for the nexus transportation agents to find our private transfer down to Bahia. Once we were on our way, our driver stopped to go to the store and then pulled over to take bathroom breaks which meant our drive down was upwards of about 1 hour 35minutes……also he pulled out a 4 pack of beer- offered us one(we declined) and proceeded to drink about 10 minutes away from the resort?.....Anyway once we arrived at the resort the welcoming staff member arranged a cart that took us to our villa, the driver enlisted the help of a second staff member along the way to carry our luggage upstairs, in the heat, to the third floor (no elevators)…………the staff here are the most hardworking staff that I have experienced -it is so refreshing to experience happy staff and supreme level of helpfulness. We went to the spa (highly recommend) and enjoyed the main pool most days with the help of Antonio at the bar who offered us drink selections and accommodated our beverage requests, The Gin at this resort is scarce- apparently, it’s a premium beverage and you have to be a privilege member or pay extra for it. The privilege membership counter will try and rope you into attending a 3 hour long “introduction” to show you all about what the privilege membership is….we declined, but you must be prepared to use your mom voice because they are very persuasive in getting you to attend. We pretty much had to walk away while he was talking……the same evening we then received a phone call to our room asking us to attend the lobby at 8:00 am the next morning to receive a free souvenir. We still aren’t entirely sure what this was, but when we didn’t attend, we received 2 calls in the morning (back-to-back) which we didn’t answer- we didn’t bite on the invitation. The buffet was great- the hostesses will happily seat you, there are tons of food options- fresh omelets made to order for breakfast and pasta made to you liking at dinner-there is a gluten free and kids station every sitting. There is a couple of beach front take out options which were delicious. The room was fine, very clean and air conditioned- Just know, the bathroom situation can be a little tricky- as its open concept-the toilet is separate, but nothing is left to the imagination….you will either have love or trust the person you are traveling with……the friendly chamber maids were like clockwork everyday. Our mini fridge was well stocked daily as well. There is an open area market area with pharmacy located steps from the main lobby. The beach is a little rocky, but its not Bahia at fault, its nature, the seaweed that accumulates is cleaned daily by the hardworking staff. We managed to find a great umbrella seats directly on the beach, steps from bathrooms and a beach burger shack. A cab ride into Playa Del Carmen will cost you about 50US (one way) we went to see 5th Avenue-If you are there, please be warned that there are individuals standing alongside the streets that will hustle and try to bully you into the shops to spend, even going so far as to say they recognize you from the Bahia Principe… if your wristband is visible they can obviously tell where you are staying- we were approached by 3 different men who claimed they were our waiter, one even shook our hand, made small talk and then awkwardly tried to walk us into the jewelry store. On our last day we attended the nexus tours office to find out about our departure time, the staff members immediately asked us “did you attended the introduction that we always ask”...I told her no, we were not aware, (this may have been the missed call but – considering how it went in Playa I was on alert ) From there I asked what time we were to depart- the level of service from that point on was disgusting, she simply gave us a rolled eye, annoyed answer of 14:35…….my husband actually said “is it really this much trouble to help us? The other staff members barked something like- “you were supposed to attend”... But we didn’t stick around to hear anymore- we walked out of there totally disappointed and almost embarrassed for the staff members on the level of service we received. Aside from the Nexus hiccups and the hustles in town, The Bahia Principe Resort itself was amazing.

Beautifully maintained property, buildings well maintained as well. Buffet had lots of variety and food was delicious. Staff were friendly and accommodating. The resort wasn’t full so a few restaurants were closed ??. This meant it was difficult making reservations. Only used 1 reservation out of 3. Times lots were either booked or restaurant wasn’t available. Our room was modern, bed comfortable, door locks open with just your wristband! Convenient. Disappointed that the water was sooo rocky. It was wavy too so hard to navigate the rocks. Water shoes help. The 9pm shows came with a cost but 10pm shows free but we were in bed by then. The Truck snack bar was excellent and open late. Rated this a 4* because of all the nice things about it. Just disappointed about the rocks and lack of restaurant availability.

Excellent vacation, Excellent staying, everything at Bahia Principe Tulum is Excellent, because the management is doing an excellent hard work! A big Thank You to Mr. Rosario for doing such an amazing job and being such amazing, caring person for all the guests! We always love to spend our vacation there! Thank you Bahia Principe Tulum! Thank you everyone for your hard work to make our vacation always Excellent! Thank you for keeping this resort amazing to offer a dream vacation!

The General Director/Manager Mr. Rosario Carlos with his non stop hard work makes from Bahia Principe Tulum an Excellent place for Vacation! Thank you!

Although we have not yet stayed at the hotel, our booking experience has been unpleasant. Despite the glowing reviews, we decided to make a reservation on the website. We booked a four-night stay for the last week of June for over $1,000. Today, I discovered that there was a sale offering the same booking for $800. I called to request a price match, only to be informed that it was not possible due to the non-refundable nature of my reservation. I was told that I could only receive hotel credits. However, upon checking my account, I found that no credits had been issued. It appears that the "credits" are only mentioned in the email confirmation. In order to use them, I would have to contact the reservation center to book tours or transportation before my arrival. My advice to others considering booking would be to avoid any reservations that do not allow for price matching. This has been a very disappointing experience. *Update: My disappointment has only increased after I lodged a complaint. The email provided below was an automated response. No one made an effort to assist with the "disappearing credit" issue. Several days passed without any response. I reached out to my bank and requested a price match out of consideration for your non-cancellation policy, a decision I now deeply regret. I should have requested a cancellation. Miraculously, after the reservation center received notification from my bank, they finally reached out to me. However, their intention was not to improve my experience, but rather to ask me to contact my bank once again. I am extremely frustrated!