Hotel Grand Pacific

Great hotel with amazing staff and amenities in the heart of downtown Victoria. Our stay was during the third wave of covid and all safety measures were in place. We felt right at home; I highly recommend staying here!

I was admittedly reluctant to book my family of five (three kids, my wife and I) at the Hotel Grand Pacific when there are other accommodations in the area that are cheaper; but, I am really happy that I did! The staff were incredibly friendly and capable. Each staff member we met had a smile and something nice to say. Kudos to Brad (a night manager) for making my kids feel extra special and going the extra mile! The gym and pool were first rate, and the building and grounds are beautiful. The location is just about perfect, with everything you need within walking distance. We took advantage of the hotel bicycles and went for our own local tour - this was a very nice touch. We are dinner at the restaurant before the shutdown. The food was excellent, the service speedy and friendly. Overall I highly recommend the Hotel Grand Pacific. It was great to stay at a hotel where you are treated som warmly! We will be back!

Thanks for the great room and food and wonderful views of the city and harbour. The staff was great. Great location and convenient to explore downtown and the inner harbour. We had lots of fun and would love to stay again

The hotel and rooms are definitely grand, but somewhat dated. The suite that we stayed in overlooked the harbour and was very spacious. The bathroom was recently renovated, but the decor and furnishings dated. Great location adjacent to the Legislative building and overlooking the harbour.

We decided to do a last minute getaway to Victoria, and we chose this place based on the pics on the website. I was told that the only suite that they had available was called a "Signature Victoria Suite," which is described on the website as "newly renovated with bright fresh tones to delight business and leisure travelers alike," so of course we booked it. We arrived after 9PM, and the person who checked us in told my wife that we had received a complimentary upgrade; my wife was really excited because stuff like this rarely happens to us. When we entered the room we were amazed to see that the decor (carpet, sofa, bathroom tile, fixtures, etc) had not been touched in 30 years, it was authentic early 90's. We were a little disgusted (especially by the sofabed mattress), but we were ready to tough it out since we were only staying one night. But then, when our kids went to bed, we began to realize that they had stuck us in a room that basically enveloped the elevator shaft! The noise was loud and constant. That was the tipping point, I called down to the front desk and I asked why the hell they would stick us in that room. Amazingly they were able to find an available suite that was renovated, and so at midnight we moved our 2 sleeping kids and luggage from the 9th floor to the 2nd. The new room was impeccable, but that just made us angrier that they would stick us in the other room in the first place. And then, when my wife called the front desk for a late checkout the next morning, the same person who had checked us in was argumentative and unapologetic. I'm not sure how these hotels decide who is worthy of which room, but we visit Victoria often, and when we receive good service we are very loyal, so this hotel lost a potential long term customer by making a silly decision. My only regret is that I didn't take pictures of our first room (939 I think) so I could share them.