Hard Rock Hotel Cancun

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 14604 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Hard Rock Cancun beach service

    Reviewed by Travel0f5() on Feb 24, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Blanca by far has gone above and beyond to assist us with our food and drinks . We could not have asked for a more pleasant & welcoming beach waiter then Blanca. If you’re staying at the hotel definitely seek her out , she is the best !!! Gracias Blanca!

    Entertainers team

    Reviewed by Pedro B() on Feb 22, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The best squad in the world. Luís, kevoy, rorro, mermaid and Batman are not only great at their jobs, they still incredible people and friends for life. They made this one of my greatest momments. ????????????

    Best experience ever!!!

    Reviewed by Paola_vilchis92i() on Feb 20, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I had a great experience from beginning to end of my trip. The service is amazing, all the staff is very kind. I felt very safe due to the sanitize and clean program, all the hotel areas and suites are extremely clean. My favorite restaurant was Zen, the food was delicious, and the teppanyaki show is the best, be sure to book one day before. Special thank to Majo Ojeda from PR, for all the attentions and hospitality. Carlos from Market restaurant has a incredible service! And at the beach Jose was making sure that we have all our glass on top. Thank you for the experience. You rock!

    Rock Royalty room - Valentine’s Day

    Reviewed by aaronj4561(Omaha, Nebraska) on Feb 19, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stayed here over Valentine’s Day weekend and glad we did. Miguel and Eddie were our personal assistants and tended to every single need we had there immediately and with a smile. Bottle of wine? They sent it up. Needed reservations? They were on it. Fill up the jacuzzi? They got us. And then they surprised us with chocolates, a bottle of champagne and rose petals on Valentine’s Day when we got back to the room. Also, Luis was the life of the party! Nightly events at the auditorium were a blast especially the Michael Jackson one. 100% recommend and won’t even consider another property next time we go back.

    Great trip!

    Reviewed by anthonykT5323UC(Cheektowaga, New York) on Feb 18, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just got home from a week at the Hard Rock. Our 3rd time there and we loved it just as much as the previous 2 weeks. Impeccable service and very clean resort. Food is great. Booze is great. Nightlife is hurting due to Covid, but that is expected. The bar on the 3rd floor is a hidden gem.. wish they stayed open past 10p However. We did purchased another week through leading destinations. We were able to avoid the tour and just ask to purchase the future trip. Was very simple.