Active Advisories
Starting March 26, 2024 a series of work will be carried out for the construction of a new snack bar in the beach area. This work is expected to be completed by the end of May.
Hotel services will remain operational, and all efforts will be made to minimize guest impact during this time.
Overview
Playa Vista Azul is a new resort with amazing views of the ocean, direct access to a white fine sand beach with crystal clear waters. The hotel offers modern and spacious rooms with a wide variety of a la carte restaurants.
Check in
4 p.m.
Check out
12 p.m.
Rooms
470
Inclusions
- Daily activities
- Round-trip airport transfers
- Nightly entertainment
- All taxes
Rooms
Amenities
Caribbean Restaurant
Front Desk
Romantic Dinner
Chef's International Cuisine
Beach
Pool Oceanview
Lobby Bar
Privilege Bar
Beach View
Resort Exterior
Privilege Desk
Fitness Centre
Wedding
Exterior
Lobby Area
Despacio Spa
Lobby
Privilege Lounge
Pool
Swimup Bar
Snack Bar
Gourmet Restaurant
Location
Reviews
Disappointed.
N109HFjohnm (Nottingham, United Kingdom) on Apr 24, 2024
We travelled as a family of 7 people staying in 3 rooms. 2 of the rooms were fine however the 3rd was a catalogue of errors. On arrival we thought great no stairs to climb as we were on the ground floor Room 5109. On going into the room our view over the pool area was completely blocked by trees set in gravel and grass. This made the room dark and dismal most uninviting. We couldn’t open any of the drawers in the chest of drawers and the cupboard door was hanging off! The wardrobe doors were really difficult to move, one was off the top runner. The doors were repaired after we complained but they fell off again before the of our stay. The bathroom wall was covered in black marks resembling footprints. The patio door did not lock at all ! The main door did not double lock. There was no telephone in room, so any complaints you had to walk to Reception, where the staff were most unhelpful and always sent you to Customer Services. There was a coffee maker but no coffee or tea or sugar. When I asked the maid, she said “No not today not on Resort”. We did not like the large window between the shower and the bedroom, no privacy! Fuse box was falling off the wall. A maid came every day and changed the towels if we left them on floor but they were often late being replaced. Toiletries were not replaced. They didn’t always change bed linen. The patio furniture was stolen by some other guests. The beds were really comfortable. The room looked as if had been flooded at some time, there was a line about 6 inches above the skirting. The air conditioning was good. On our last day the safe showed a fault and the other wardrobe door fell off, even though these were reported they were not fixed. Pool areas were nice apart from the fact they were not regularly cleaned and tidied. The infinity pool was lovely a great place to sit and watch the sunset. Some of the reception area bar staff were more interested in showing off to the guests than serving people waiting. The draught beer ran out after two days so it was cans and bottles but served in plastic cups or wine glasses. Towards the end of our 10 night stay the reception bar closed before 11pm. The food in the main restaurant was fairly bland and warm. There was plenty of it but chicken and rice most days. The best thing about breakfast were pancakes and omelettes, the staff who served these were great. You had to ask for bacon. We tried the Al a carte restaurants the Carribbean was our favourite, these staff were excellent. The snack bar and beach bar were both excellent for lunch. I could go on but enough is enough!!
We experienced a mix of highs and lows that shaped our overall impression
April C (Vancouver, Canada) on Apr 23, 2024
During our stay at Hotel Playa Vista Azul from April 4th to 11th, we experienced a mix of highs and lows that shaped our overall impression. Starting with the positives, the hotel boasts a wide array of dining options, with the buffet offering plenty of choices to suit various tastes. However, the À la carte restaurants left something to be desired. The Italian restaurant, in particular, was consistently full, likely due to reservations by premium guests. Unfortunately, the service and quality of food fell short of expectations, making it a less-than-ideal dining experience. One standout was the Restaurant El Coral by the Beach, our go-to spot for lunch. While the limited food choices may not be extensive, the friendly and accommodating staff, notably Ariel and bartender Javier, made every visit enjoyable. On the accommodation front, our initial impression was dampened by the state of our room, which appeared to be in need of maintenance. Additionally, the lack of essentials like toilet paper and the presence of musty towels upon arrival were disappointing. Guests should come prepared with their own laundry line for drying swimsuits, as amenities for this purpose are lacking. The laundry line in the shower room was very dirty. Furthermore, it's essential to note that power sockets in the rooms are predominantly 220V, with the lone 110V outlet in the bathroom proving non-functional. Travelers reliant on 110V appliances should bring their own converters to avoid inconvenience. While the hotel boasts two beaches, unfavorable weather conditions during our stay limited our beach outings, and we found solace in the inviting pool area instead. Entertainment-wise, the Michael Jackson show stood out as a highlight of our evenings, receiving our wholehearted recommendation for its captivating performance. In summary, our experience at Hotel Playa Vista Azul was a mixed bag. While the friendly staff and enjoyable dining experiences left positive impressions, issues with room maintenance and amenities detracted from the overall experience. With some improvements, particularly in room upkeep and dining service, this hotel has the potential to provide an even more memorable stay for its guests.
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