Fairmont Empress

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 4750 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Stunning....

    Reviewed by Jackie W(Windsor, United Kingdom) on Sep 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We visited Vancouver Island for one night and stayed at this hotel. It was amazing....certainly the best hotel we stayed in during our trip to Canada. Everything was perfect including the lovely purple gin and tonics....popcorn was great too! Thank you for a great stay!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Perfection and Complete

    Reviewed by SunnynSeattle(Seattle, Washington) on Sep 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I booked an impulsive holiday via Clipper Vacations. And i upgraded the Fairmont Empress to Gold Level. On arrival, i was directed to the F. Gold Lounge for check in. I discovered that i couldn't get Fairmont miles for booking via a 3P and i was super disappointed with that and I believe that it is unfair to not highlight that when booking with Clipper. However, the young lady checking me in - Flordeliza - was incredibly friendly, empathetic and did a great job coping with a tired annoyed me. In addition, i was upgraded to higher level room. As a regular Fairmont guest, i was not disappointed and may even say that this one may become my most favorite on the west coast. The Lounge service was superior! I was accomodated for my vegetarian diet, i got great walking path tips and excellent restaurant recommendations (Carolyn), Latte Machiatto exactly how i like it (Irwin), friendly face and friendly greetings alwasy (Alejandra). The location couldn't be more perfect. The restaurant quality was excellent, the gym was perfect, the spa excellent. I had the most marvelous stay at this hotel, and will look forward to making this at least an annual vacation. Thank you to the staff at the Lounge for making my stay delightful!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Stay at The Fairmont Empress Victoria BC

    Reviewed by Diner63(Bearsted, United Kingdom) on Sep 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our family trip to Victoria was made all the more memorable by staying at The Fairmont Empress. This is a lavish,luxurious and beautifully appointed hotel. The staff were spot on and on top of their game. Breakfast was particularly memorable and one of the best we have experienced. The gold level was well worth investing in

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Classic landmark

    Reviewed by imatse80(Phoenix, Arizona) on Sep 11, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We picked this hotel because it always looks amazing whenever you visited Victoria. Wanted to try out the famous tea service. The tea was excellent , service and food met expectations, cost 180 C. We were able to check in early and late check out which was excellent. The room is newly renovated but the 6th floor has a quirky ceiling due the pitch of the roofline. And the windows were small and no views. But it did have 2 bathrooms. Would be excellent for family. The grounds are beautiful and hotel personnel very friendly and helpful.

    Classic and location location ,location

    Reviewed by lucydj(Jakarta, Indonesia) on Sep 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is probably one of the oldest luxury hotel in Victoria . Classic and very warm ambience . Just right in the center of the city . If you come only for a day or two , this probably the best place to stay. All activities are around this area , close to restaurants , shops . Hotel is big, clean but room that we were staying quite small but still OK . Did not stay long and most of the time we were outside enjoying the beautiful Victoria, so can’t say much about the service . But if we come back , we definitely stay at this place again. It is just a beautiful place for getaways.