Hard Rock Hotel® at Universal Orlando Resort

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 11068 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Location is everything!

    Reviewed by Viviana44870(Sandusky, Ohio) on Jan 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We chose this property based on its location to Universal Studios and its inclusion of the Universal Express Pass. It's the closest to the park and offers a water taxi and shuttle but neither were needed. Take the walking path right to the park entrance and Citywalk. Islands of Adventure is just up a little bit further. We even found a shortcut by going through the pool area. From the lobby go down the back staircase and out the door to the pool then turn left and walk until you get to the gate out to the garden and it puts you right on the path. Following the signs to the water taxi will take you to the path and from there you'll be able to see where the shortcut is so you can find it on your way back. After comparing the cost of adding the Universal Express pass to our 4 3-day park tickets vs the higher priced room at the Hard Rock which included the pass we decided to stay here and we were very pleased. I could text the front desk for anything if needed. How cool is that?! Apparently I slept so well in the comfy beds that I snored and kept the kids up! So I texted to see about some ear plugs and they magically were delivered and everyone slept great. We had a garden view room which was great. Bathrooms were a little outdated but really wasn't bad. It was convenient to have those 2 sinks. We each kept our key in lanyards with our park tickets and put them back to back in a plastic pouch and it worked out great. The room key is your Universal Express pass so they scanned it when you got into that line and the park ticket got scanned every time you entered the parks and if you took the train to transfer to the other park. Everything can be scanned through the clear pouch so it doesnt need to be removed. As we got our Universal Express pass scanned one time the attendant told us that since we are staying at the Hard Rock we can take our room key to the front desk at check out and they could turn our key into a guitar pick. Everything was wonderful and we really enjoyed our stay and felt like rock royalty. Thank you!!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Family vacation

    Reviewed by brenda10951(Putnam, Connecticut) on Jan 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I went to Universal Studios with my two daughters ,son-in-law,and granddaughters. We chise the Hard Rock and it was the best decision. My oldest daughter had not gone any vacation like this and we wanted it to be special. Check in was fast and easy. We got there too early to check in so we decided to visit Universal. We got a text when our room was ready. The desk sent our luggage up as soon as we arrived. The rooms were great. They were good size,very clean,and had what we needed for our stay. We would leave early every morning for Universal,come back in the evening our room was always cleaned and supplies were restocked. Everyone who worked there was very friendly and always polite and helped anyway they could. Definately would go there again.

    Excellent

    Reviewed by GSmith14() on Jan 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Amazing hotel with amazing service and staff. My only concern was the employee of maintenance was too loud making noise and screaming on the hallways. She have a light brown uniform I think her name was Lissel. She need learn respect for the job and be professional other than that I’m so happy to stay there

    Vacation

    Reviewed by 42chelseyg() on Jan 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Loved this hotel. Great service, super clean and a kid-friendly pool experience. The weather was cold so the pool was close some of the days we were there. The walk to Universal was so easy you can walk or ride the water taxi that takes you to the center of Universal. We will definitely stay here again!

    Wonderful Family Vaca at the Hard Rock Universal Orlando

    Reviewed by denverqh(Roanoke, Virginia) on Jan 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We love this hotel. Wonderful service, excellent food, super clean and updated room, and a fun, kid-friendly pool experience. The fast passes to Universal are a huge bonus to what is a great experience. Our only regret is not purchasing a larger room as the Queen beds do feel snug for a family of 5. The walk to Universal is a breeze and makes the to and from a super personal experience. We will definitely stay here again!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5