Hyatt Regency Scottsdale Resort and Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 3921 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    So disappointing.

    Reviewed by nealetae(Suffield, Connecticut) on Sep 18, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    My husband and I just stayed at the Andaz as part of our Honeymoon and were unbelievably disappointed. It was to be our place for rest and relaxation after visiting a dude ranch. When booking the resort online it looked upscale and relaxing with private villas instead of a normal hotel setup and we even decided to book a room in the more exclusive resort section "The Retreat," for a little added luxury. When we got to the hotel we felt as if we stumbled were on spring break in mid September. We went to our room hoping it would be a private oasis but it had hair in the shower, our sink didn't drain properly, there was a dead beetle under a chair, and it turned out the location was terrible. Our room was right next to the pool that was reserved for "retreat guests". It was so small and crowded that we had to go to the spa pool which kind of defeated the purpose. It was also SO LOUD that it was hard falling asleep with all people screaming and singing so we were woken up continuously until I had to call the front desk. At 12 am the phone rang from a mis-transferred call. We also noticed random charges added to our bill when we tried to check out online. We tried using the room phone to inquire what they were. The person could not tell us so we had to go to the front desk and ask, where they informed us that it was T-shirts; which we never purchased. If your looking for rest, relaxation, and luxury go elsewhere; the Andaz was sub par at best.

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-2

    Don't visit until after Covid-19

    Reviewed by D9927RWjasonh(Mountain View, California) on Sep 16, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Wait until post Covid-19 to visit. Most of what you like at this hotel is closed. Restaurants largely are closed. No room service. I stayed 4 days but that is not long enough to get housekeeping to clean. Apparently I needed to stay 5 or more days to get fresh towels or the trash to be empty. The only signs of other people were kids yelling and running down the hallways in the early morning. I saw few people. Save your money and go in 2021.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Service

    Service-2

    Value

    Value-1

    Weekend away

    Reviewed by Odyssey55549217910(Yucaipa, California) on Sep 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We took our kids here for the weekend to get away from the smoke and fire in California. We had a wonderful time. The pool area and water slide kept my kids going for hours! We also love that Hyatt is giving discounted rates to nurses and first responders! We look forward to coming back.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Excellent resort

    Reviewed by RyanLunde(Escondido, California) on Sep 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was one of the best hotel experiences I have had. The rooms are a great size and very clean. The live music was fantastic. This will now be a yearly vacation we make. We cannot wait to come back again!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Gainey Ranch Favorite For Over 30 Years

    Reviewed by hoffiz(Phoenix, Arizona) on Sep 10, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It is just a great resort. The pillows are not good, but otherwise everything and everyone is great! We have spent our last 2 anniversaries there and I would like to return for our next anniversary. The food is great too!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5