Hard Rock Hotel & Casino, Punta Cana

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 32292 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    The best, Hard Rock Hotel, Punta Cana

    Reviewed by denadalmaria24() on Jan 21, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wao, We had a plesant time at Hard Rock Hotel, Punta Cana.. They are the best.. The staff were fabulous, always smiling and serving you to make the stay wonderful, in special Laura Lorenzo, she gave us an excelent customer service in dinner reservation, check out, and everything We nedded it. The food was delicious and the first...the location is very clean.. We feel safe about Covid protocol...we enjoy at the spa, the terapist was excelent, thanks Melania I feel very relaxed with the massage, and pools at the spa was great.. The restroom are very comfortable, excelent.. I'm gonna be there as soon as posible..

    Amazing!!

    Reviewed by jessicasO5548PQ(Hampden, Massachusetts) on Jan 21, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    What an amazing trip!! From the time we arrived to the time we left it was an amazing experience!! This was the first time I left the country and I was more then nervous never mind going during a pandemic!! Everyone in the resort was so accommodating and pleasant!! They hotel was very clean and well kept up on with covid!! If you go you must make sure you take a ride on the train with Brian!! He was amazing his customer service was nothing but perfect!! Some nights my husband and I would just hope on to hang out with him and enjoy his singing!! Ingrid at the Bali beds was also amazing she was just the sweetest!! Carmen at Isla remember us everyday we came in from the first day!! The food, service and all the employees were spot on!! Our first time was beautiful and we will be back for many years to come!!

    Christmas, New Year's, & Birthday Trip

    Reviewed by MnMFontana() on Jan 20, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Anderson our Personal Assistant took exceptional care of us throughout our stay, he made sure every reservation with handled from the New Year’s Party, dinner, the spa, the gym, and anything else one could imagine. Anderson was on top of all our needs/wants and made sure we always had our favorite seats at the pool, he kept us informed on what activities were going on, and he made sure there was a cake at the restaurant to celebrate my husbands and my birthday. Merlenny, Doinda, and Denny Made delicious drinks and took excellent care of us at Drum Pool. The entire security staff was friendly and always greeted us. The bartenders at Moon Bar did a fantastic job and we’re very nice! Vilbrum and Cappuccino did a great job of entertaining us and always greeted us with their bigger than life personalities.

    Hard Rock Punta Cana New Years

    Reviewed by mikecuch22() on Jan 20, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Food quality was below average, Toro was only decent restaurant. Breakfast was slow and was ok. Isla restaurant buffet was cold and unappetizing. Zen was below average Hibachi. Ipanema meat was great, Buffett was cold. Service was great at times and poor most often. Service was excellent when you had money in your hand, then they waited on you. The Sales presentation was awful. They promise you the world, then they leave stuff out of the contract. Do not buy or go to Sales presentation, waste of time. Pools were ice cold, Ocean was warmer. Overall, not worth the money, spend on other all inclusive resorts. Not impressed by Hard Rock Standards. Casino was very smokey. Guests not wearing masks.

    Individual ratings:

    Service

    Service-3

    Value

    Value-1

    Lifeguards

    Reviewed by 804staciem() on Jan 20, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The lifeguards on the beach- I can’t say enough. Amazing. Jose and his partner saved my son and I today. We are both good swimmers but it was different conditions today. He saw we were too far out and stuck in a current. I don’t even know how to thank him enough. I will forever be grateful for their rescue. That job is serious business. Thank you Jose and your staff. You all are an angels.