Hard Rock Hotel Cancun

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 14323 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    BIRTHDAY AND GRADUATION OF MASTERS DEGREE!!!

    Reviewed by M6091FRaustinw() on Sep 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I did my first spontaneous solo trip here (9-10) - (9-16) and it turned out to be the best vacation I have ever had. The hotel staff and especially the entertainers that work there and go around just to make sure everyone is having a good time was just amazing. Shoutout to Luis, Mike, and Taby thank you for making my solo trip amazingly fun. Also, the rooms and restaurants are amazing, the bed was comfortable, and the drink and bartenders were awesome as well. I can't wait to go there again solo or with friends, it doesn't matter. Either way I know I will have fun and a relaxing time at this resort! Thank you!!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    The Staff Made Our Trip!

    Reviewed by SunshineJamie(AZ) on Sep 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had big plans for travel in 2020.  When our birthday trip for my sister was canceled, we were scrambling to make last minute plans to visit Cancun.  After a couple of days deliberating over all inclusive resorts, we decided to book Hard Rock Cancun.  (We were originally hesitant because there's giant jacuzzi tubs in the middle of the room. Which I know seems ridiculous to be judging the room by but it's all I could see in the online photos.) We had a group of 3 couples and all had ocean view rooms (can't remember the specific room category name.) The rooms were great and did provide an amazing view. The staff members were all great but a couple really stand out. Gabby at the pool was amazingly quick at delivering drinks. Ezekiel helped us get pool chairs and towels every morning. Make sure you tip the hard working staff - they really do go above and beyond to make your vacation wonderful. Our favorite restaurants were Zen and Ipanema. The Mexican restaurant was closed while we were there but the Market had mexican themed nights. The swim up bars were also closed- which was a local requirement. They required masks inside but not outside, although staff wore them everywhere. We enjoyed both the pool and the beach. We went parasailing one day on the beach and the views were incredible. Cancun water and skyline looked amazing flying through the sky. The parasailing company took people out to the parasailing boat by jetski which made for a fun extra experience.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Birthday trip!

    Reviewed by 153karenm153(Anacortes, Washington) on Sep 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were here 9/12-9/19. Absolutely the best time I have had at Hard Rock Cancun. Did three spa treatments a couple excursions and enjoyed the rock royalty pool as well as the main pool. Love, love, love the rock royalty pool. Principe, Nestor and Raul were fantastic! Took care of our every need. Principe reserved chairs for us for my birthday and brought champagne and a cake for us! It was the best. I felt like royalty. That night we had another cake delivered to us after dinner at Zen! Damian was excellent! Both nights we ate there we had him as our server. Couldn’t have asked for a nicer person. Room service was always prompt and always correct! We order quite a few times Covid precautions were in place and sanitizing was going on everywhere you turned. I felt safer here than I have anywhere in the USA. The beach is the best of the hard rock properties. Just can’t be beat!!! Thank you to all of the Hard Rock staff for making us feel like rockstars! Every single one of you were kind and worked so hard for everyone!! Oh and our last few hours before we headed to the airport...we were presented with a farewell cake.

    Birthday weekend

    Reviewed by joanp108(Coral Springs, Florida) on Sep 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Hard Rock Hotel Cancun-we had an amazing time at this resort, excellent food and service I can’t complain at all, all their personal are amazing! My only recommendation is for them is to update the resort because it looks a little outdated but other than that we loved our stay here and we are definitely coming back!

    Great Time to Visit

    Reviewed by jeffk77(Oak Park, California) on Sep 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This has been one of the cleanest COVID safe place we have been. Diego did a great job checking us in. Service has been exceptional. Blanca at the pool has been taking care of us. She has been pleasant and anticipates what we need. Angel at the pool bar handles the line quickly. Room is spacious and comfortable. Enjoying our time. Unfortunately our trip here ends tomorrow.