Hard Rock Hotel Cancun

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 13409 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Decent Hotel in the Hotel Zone

    Reviewed by JohnB7987(Seattle, Washington) on Aug 16, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The hotel is in an excellent location in Cancun. The hotel has many dining options, a nice pool area, good bars, and is right on the beach. There are plenty of places to relax and do nothing if you wish.

    Hard Rock hotel in Cancun

    Reviewed by Rebecca Tamez H(Cancun) on Aug 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort has been the best one that we have been to and have been going for about 5 years now. We will definitely be returning back next year. This time we will be bringing more family and friends as well!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Complete awesomeness

    Reviewed by sssilver80(Philadelphia, Pennsylvania) on Aug 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was a family trip including 6 people. Two adults (my mate and I) and our 4 children. The staff was so attentive, knowledgeable and helpful. They treated us like royalty. A very kid friendly place. Full of activities. I absolutely adored my time gere

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    All about People

    Reviewed by Reivaj2015(Miami, Florida) on Aug 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great service, employees are always with good attitude and available to help like George at the check-in, Jose Luis (beach bar), Jorge Alberto from public areas, Teresa from the ZEN the space is limited to mention all these great people who made us feel like royalty. Hard Rock Cancun has done an excellent job with the Human Resources.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Excellent Hotel - Rocky Restaurants

    Reviewed by MrPallan(Birmingham, United Kingdom) on Aug 16, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    A group of 10 including myself booked the Hard Rock Hotel in Cancun as majority of us are in our early 30's, like a good vibe and wanted to be surrounded by like minded individuals. I am glad to say it was NOT during the Spring Break period as that probably would have infuriated me with 20 something's running wild. The hotel itself is situated along a huge strip of many resort hotels, adequately spaced and served by a main road. The hotel is impressive with the lobby, seating and main bar areas all offering the usual expanse you would expect with an all inclusive resort of this size and calibre. The décor is neutral and elegant with subtle themes of 'rock' shining through in certain areas. We were upgraded on check-in and went for the ultra all inclusive option (Rock Royalty, one below VIP). Our rooms were huge offering two double beds in each with a hot tub, huge bathroom (half open plan) and a very big sea facing balcony. The views were gorgeous in the morning but even better at sunset. Another plus was the branded alcohol bottles in our mini fridge which were completely complimentary and full size 70cl bottles. The soft drinks were also complimentary, a great touch. Considering we had paid around 1350 pounds travelling from the UK with Virgin Atlantic, all in all we thought our deal was pretty sweet for a week at a 5* hotel. The pools (and there are many) on offer at the hotel were great with a swim up bar one side, plenty of sun loungers to go round and VIP pools on higher levels. There is also great entertainment and pool/foam parties which were a lot of fun. The vibe is great as the DJ has the music playing which really picks up early evening. We also had access to premium branded spirits at the hotel bars which was a major plus. Nothing against local spirits but we prefer the likes of Ciroc Vodka and Jameson, Jack Daniels, Captain Morgans etc. The food was hit and miss and this is why I can only award this property 4 stars. For an all inclusive hotel, the food and drink is the main thing for me. With more than a handful of restaurants on offer I can only say two were worthwhile. The Chinese restaurant 'Zen' was pretty good and had a live teppenyaki station as well as buffet stand and menu to order from. (This was also where breakfast was served as well as in the Market restaurant). It wasn't totally authentic Chinese cuisine and many things tasted bland or the same however it was a decent attempt and enjoyable. The other restaurant which fared well was 'Ipanema', a Brazillian steakhouse with rodizio service (i.e. servers come to your table with all the meats). The meat was very good and the salad/buffet table had a lot of choice. Definitely the best of the bunch and we all enjoyed this evening. The other restaurants Ciao (where my steak was inedible) and Frida (Mexican restaurant) are passable. The Market was the other restaurant which had decent food and flashes of brilliance but was inconsistent over a 7 day period. The buffets during the day at different stations inside and out by the pool were really good with brick oven style fresh pizzas (Pizzeto) being the highlight. The salads were good but everything seemed to be pretty carb heavy, not exactly wholesome food but nonetheless tasty. The pool areas back on to the beach which is completely public (no private space for Hard rock guests). Having said that the beach is extremely long so there were not so many people on our stretch. The sand was soft and white, with crystal clear waters but beware the sea is unbelievably salty. The staff were very good especially at the bar. Very accommodating and willing to make us cocktails which were not on their menu. We all had massages or treatments in their spa area and whilst they were relaxing to some degree, definitely not the best I've had. I think a little more training is required for the male masseur providing my treatment! The concierge service were very helpful in efficiently booking our Chichen Itza tour, Xcaret Park tour and VIP table at Coco Bongo with transport. There was also live entertainment every evening in the main bar/lobby area which was a nice touch. It finished early but good enough to start your night there and head out to the strip. All in all a great week spent with family and friends. The hotel and it's facilities are impressive however there are some improvements required mostly with the restaurants. In my opinion it falls short of the 'luxury' umbrella it is placed under.

    Individual ratings:

    Service

    Service-4

    Value

    Value-4

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