Hard Rock Hotel Riviera Maya
Riviera Maya 5.0
Overview
Just off the azure waters of the Caribbean Sea, the all-inclusive Hard Rock Hotel Riviera Maya is nothing short of the ultimate crowd pleaser. Live it up with world-class shopping and endless style. Hit the Roxity Kids Club™, or channel your inner awesome and head to Heaven Eden— an adults-only expanse with stunning pools, lavish spa treatment rooms, and access to signature golf courses by Jack Nicklaus and Robert von Hagge. Bottom line, it's all top-shelf. Enjoy!
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
1264
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Hacienda section
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
- 1 king bed, and 2 double beds
- Resort view or Garden view
- No more than 6 guests in the room
- 1 king bed, and 2 double beds
- Resort view or Garden view
- Hacienda section
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 6 guests in the room
- Balcony
- Jetted tub
- Two connecting rooms with an adult minibar with soda, bottled water and domestic beer.
- Xbox 360, DVD player , L'Oreal Kids Bath and kid friendly minibar with juice and soda.
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
- 1 king bed, or 2 double beds
- Resort view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Resort view
- Heaven Eden section
- Minimum 1 adult, maximum 4 adults
- No more than 4 guests in the room
- Balcony
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
- 1 king bed
- No more than 2 guests in the room
- 1 king bed
- Heaven Eden section
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Jetted tub
- Pillow menu
- Exclusive phone concierge service and select in-room dining menu
- Private check-in, late check-out and early check-in subject to availability
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
- 1 king bed, and 2 double beds
- Ocean view
- No more than 6 guests in the room
- 1 king bed, and 2 double beds
- Ocean view
- Minimum 1 adult, maximum 6 adults
- Maximum 4 children
- No more than 6 guests in the room
- Balcony
- Jetted tub
- Access to a private sky terrace, lounge chairs, and hot tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
Amenities
- Accessible rooms only available in select room categories. Contact WestJet Vacations for further information.
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Child care services available ($)
- Children’s pool
- Playground
Kids Club
- Children ages: 4 to 12
- See the Show
Type | Amenities | |
---|---|---|
Lobby Bar | Bar, Lobby bar | |
Swim Up Bar | Bar, Swim-up bar | Open air |
Pool Bar | Bar, Pool bar | Open air |
Beach Bar | Bar, Beach bar | Open air |
Lounge | Bar, Lounge | Live music, Open air |
Wine/Martini Bar | Bar, Wine/martini bar | Bottle service, Live music |
Music Lounge | Bar, Music lounge | Dance floor, Live music |
Heaven | Nightclub | Dance floor, Live DJs |
Minimum age restrictions apply, picture ID required.
All shows, nightclubs and attractions are subject to change.
Check-out time: 12 p.m.
Wi-Fi
- Lobby
- Room
Internet
- In room wired
- Business centre
Type of restaurant | Type of cuisine | Open for | Additional Information | |
---|---|---|---|---|
The Market | Buffet | International | Breakfast, Dinner, Lunch | |
Pizzeto | Snack bar | Italian | Lunch | |
Frida | À la carte | Mexican | Dinner | |
Zen | À la carte | Asian | Dinner | |
Toro | À la carte | Grill/steak house | Dinner, Lunch | |
Ciao | À la carte | Italian | Dinner | |
Le Petit Cochon | À la carte | French | Dinner | Adults only |
Caffeto | Snack bar | Coffee and Pastries | Breakfast | |
Float | Snack bar | Coffee and Pastries | Snacks | |
Dive | Snack bar | Coffee and Pastries | Snacks | |
Los Gallos | À la carte | Mexican | Dinner | |
Umo | À la carte | Mexican | Dinner | Adults only, Dress code, Reservations required |
Wai | À la carte | Thai | Dinner | Adults only, Dress code, Reservations required |
- Rooms: 1264
- Renovated in: 2013
- Eco-friendly hotel
- Fitness centre: on site
- Fitness classes: on site
- Salon: on site ($)
- Sauna steam room: on site ($)
- Spa: on site ($)
- Spa treatments: on site ($)
- Water aerobics
- Water circuit
- Beach front
- Private beach
-
All-inclusive: Included
- All meals plus snacks
- Dinner can be à la carte (reservations not required, dress code in effect)
- Unlimited domestic and premium drinks
Pools
- Adults only pools: 1
- Jetted pools: 5
- Kids pools: 1
- Outdoor pools: 6
- Cabanas: Included
- Water slides: Included
- Waterpark: Included
Water sports
- Non-motorized watersports: on site
- Snorkeling: on site
Other sports
- Aerobics: on site
- Bicycles: on site
- Climbing wall: on site
- Tennis courts: on site
Other activities
- Beach activities: on site
- Daily activities: on site
- Games room: on site
- Nightly entertainment: on site
- Intro scuba lessons in the pool
- 24 hour front desk
- ATM available ($)
- Baggage check
- Business centre
- Catholic wedding chapel available ($)
- Currency exchange available ($)
- Giftshop available ($)
- Laundry services available ($)
- Medical services onsite available ($)
- Meeting facilities available ($)
- Multilingual staff
- Parking available ($)
- Photo shop available ($)
- Tour desk
- Valet parking available ($)
- Wedding chapel available ($)
- Wedding facilities available ($)
- The Bowling Alley available ($)
Lobby
Pool
Pool
Pool Bar
Waterpark
Waterpark
Waterpark
Waterpark
Rock Spa
Beach
Heaven Beach
Water Sports
Los Gallos
Toro (Heaven Section - Adults Only)
Location
Reviews
TripAdvisor Traveler Rating
4.5 Excellent
-
Cleanliness 4.5
-
Location 4.5
-
Rooms 4.5
-
Service 4.5
-
Value 4.5
Toro food review
Matthew W on Apr 20, 2024
The service and food was 100 percent top notch amazing. Romero was amazing! He answered all of our questions. He was also very courteous. The cheesecake was absolutely wonderful, best way to end our meal. The atmosphere was great. Got seated just as the sun was setting. This restaurant was absolutely the best.
UNSAFE FOOD CAUSING ECOLI
ccatsunflower on Apr 19, 2024
If you enjoy Ecoli then this is the place for you. This hotel is about as bad as they come. The food caused a few of our friends to become ill, when one needed treatment from the hotel doctor he was charged $600. Our room was filthy when we checked in and the maid had to come back in after we checked in. The walls and furniture are stained and dirty. Our SkyView terrace was unusable as it is in the middle of renovation and the hot tub was filthy and old. Our friends tried to use theirs as they were in a newly renovated SkyView terrace room and the water was bright yellow/orange. Our toilet was broken and needed serviced multiple times, our friends toilet overfilled multiple times over the weekend and flooded into their room. We had no hot water to shower and the air conditioning is almost non existent. The hotel staff left dirty laundry and plates throughout the hallway all day long. We had a strong stench of sewage outside our room multiple times. The food is terrible and again caused many of our friends to become ill and need antibiotics in order to treat ecoli. This hotel needs to start over.
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