Serenity at Coconut Bay

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 505 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    5 most recent TripAdvisor reviews:

    Just the best!

    Reviewed by L6973LLstevend(Omaha) on Jan 22, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everything about Serenity was outstanding. The Room: The room was wonderful and tended every morning and evening. Although we didn't spend too much time in the room, we did have our breakfast delivered every morning and enjoyed it on the patio. The patio had a large hammock, plunge pool, stocked fridge, and beautiful views of the local flowers and vegetation. Excursions: We tried to do as much as we could. Most of the excursions were hosted by the NERV Team. They were excellent guides, so courteous, and really enhanced our experiences. We did the snorkel which was a lengthy but gorgeous boat ride to our destination on the Caribbean side of the island close to the Pitons. On the way we were even lucky enough to see dolphins! We also did the private island tour. Here we learned a lot about the local culture, took the mud baths, went to the volcano, enjoyed the botanical island, and took in a waterfall. My advise here, bring some extra money for tipping the staff at the garden and volcano in addition to your guide. Resort: Serenity was beautiful and the staff provided the best experience of my life. The butlers are more like hosts and are there to help with organizing your excursions, dinner reservations, and ordering room service. The rest of the staff was even more amazing! Tyler, Delon, and Lee behind the bar were amazing. We participated in most of the happy hour events and enjoyed their company and drinks. Jonathon is one awesome dude. Everyday he searched us out and provided us with a fresh coconut each to start our day. The staff at the Greathouse restaurant was top notch in addition to the amazing food. Coconut Bay: It's okay. We took advantage of the water park for bit. The Jerk House is very good. The beach cabana (only for Serenity guests) was amazing! We did eat at The Veranda at Coconut Bay. The food was good but what separates Coconut Bay from Serenity is the service. It wasn't bad but you can tell that the varsity staff works on the Serenity side. There really isn't a reason to eat dinner anywhere but the Greathouse. Must Do: Beach Cabana (this was so awesome) Beach bon-fire dinner Island Tour (Botanical Gardens and Waterfall) Run Tasting Snorkel

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    The PERFECT vacation for 2

    Reviewed by Climber783368() on Jan 21, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We've traveled all over the world and Serenity is now at the very top of the list as one of our favorite resorts we've ever been to. The excellent service was especially noteworthy. We prefer quiet, laid-back vacations, and Serenity provided that and more. The atmosphere and staff exceeded our expectations and provided for us a wonderful 20-year anniversary celebration. We hope to return!

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Our COVID-19 Honeymoon

    Reviewed by WorldTraveler112020() on Jan 18, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    As we got off the plane and waited in the COVID-19 line for an hour and a half we were ready to get to the resort. We were privately driven to the resort and from the moment we stepped out the experience started with a fresh picked refreshing coconut! From the service to the amenities, this resort for a Honeymoon is hands down amazing. The Serenity portion of the resort was newer and very clean. The food at the Greathouse was incredible and the chef will even cook you anything you want even if its not on the menu. With our Honeymoon package we got plenty of excursions included like a private island and mud bath tour and a sunset catamaran trip. Overall, this resort was well worth it, and will definitely be going back for Anniversaries!

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    25th Anniversary Trip and the best trip of our life!

    Reviewed by HGargano() on Jan 14, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    From the moment we arrived, we realized this resort was different! Check in was very expedited and laid back. There was no rushing us to make dinner reservations or book excursions - that was left to us for when we were ready. We were officially on "Island Time" and told that we should relax and enjoy; the Serenity team was there to support anything we wanted/needed and they delivered and then some! Serenity was amazing across the board! This is truly an all-inclusive resort with no hidden fees or surprises. So much to share that I am going to break it down by topics: Serenity Food: - We ate like kings/queens with the gourmet food prepared by the chef, which included room service. Our first night, we dined on the beach and ate lobster and steak. The lobster was the best we had ever had and we are from New England! the food was tremendous and prepared as ordered. We easily gained 5lbs each during our stay :) Serenity Suite: - Our room was a Premium Plunge Pool Suite and was very generous in size and stocked with all of the beverages we requested. It was incredibly comfortable and we slept well. The room didn't have the damp smell we had come across on our other trips and there was fantastic AC split units in our room. I believe the only difference in the suites is square footage and we could have gone with the smaller room. The housekeeping staff was fantastic from cleaning to turn-down service and the personal notes were a lovely touch! Serenity Service: - One word: OUTSTANDING! We did not pass a single employee on the entire Coconut Bay resort that did not acknowledge us and most asked if how we were doing, if we were enjoying our stay or if we needed anything. The Serenity staff knew us quickly and greeted us warmly always. Albert, Delon, Jonathan, Lee, Corneil were common bright faces on the resort and made us feel at home. Serenity Amenities: - The plunge pool, hammocks, and bar in your room leave you wanting little but add a beautiful view of the island, a great beach, Personal Beach cabana's reserved with your butler, a great restaraunt, lush grounds, The Greathouse, bar and pool. We had full access to Coconut Bay Resort which had multiple pools, restaurants with fantastic food, a lazy river, petting zoo, and a lovely spa and so much more! Nothing like a couples massage 10 feet from the ocean! We went Deep Sea Fishing with Mystic Man and caught a 200lb Blue Marlin. Catch of a lifetime and it was an amazing trip with beautiful island views. St Lucia Island and Culture: - The island was lush and tropical. The Pitons are beautiful and the island is very hilly/mountainous. It remains more pure than other places we have been in the Carribean and not so commercialized. It was refreshing! Tourists are welcomed and appreciated and St. Lucians are warm, relaxed and kind hearted. COVID: - Do your homework before visiting. St Lucia currently requires a decent amount of paperwork in advance of your travel, including: A negative Covid PCR test (no rapids allowed) within 7 days of arrival, Travel Registration Form, Health Questionaire and Travel Autorization form. Locals are required to wear masks in public at all times and this is heavily regulated. Visitors are also required to wear masks when not at the pool, sitting down to eat or at the beach. Social distancing is required. We had our temperature taken at every meal and activity. Thank you so much Serenity and staff for an amazing stay! Best Trip EVER! We plan to come back next year with our friends and highly recommend this resort to anyone looking for an amazing and luxurious trip! MANY THANKS to our favorites: McCarthy, Nerissa, Quade and Lez! for making our stay so special and making us feel at home. We cannot wait to see you again!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    My COVID-19 Wedding 2020 at Serenity

    Reviewed by 892kimberleyr() on Jan 13, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Serenity at Coconut Bay was an AMAZING experience for all of us!!! My wedding was originally booked to happen at the main coconut bay resort but because of covid-19, The wedding had to be postponed then cancelled. My wedding planner SARAI CAIRO was so helpful and supportive. She went above and beyond to make sure our wedding was possible. The adult's only resort was perfection! It was so much better than anything we could have hoped to have had. the staff were so friendly and helpful, We would like to give a special thank you to a few people... ARSHAN- OUR BUTLER He provided an experience we had never received in any other resort. he tended to any needs or requests that we had. LEE - BARTENDER He went out of his way to make us custom cocktails and made sure they kept coming!! one of the nights, he put up with us playing our own music at the bar till 2am, he was great company and an amazing MIXOLOGIST. Overall.... We had an unforgettable experience. We met amazing people. Ate Amazing food. and had an incredible wedding!!! 1000% RECOMMEND!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5