Grotto Bay Beach Resort

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 3281 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Nice Hotel Friendly Staff

    Reviewed by FAS64(NJ) on Nov 17, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Stayed a week at the Grotto Bay Beach resort, The trip started out with pouring rain and by the time we found our room we were soaked. The room had a nice view of the pool and ocean view but we found out that the toilet had a problem with constant running and needed a major fix. They offered us an upgraded room and we accepted the offer and were moved into a full ocean view room. We went with the Breakfast buffet and glad we did as there is not much in the area for breakfast. The all inclusive was worth it even though it was a little pricey. They had different theme nights were they offered drinks and food, they ran from 5-5:30 on Monday and believe Wednesday night. They also offered tea time everyday from 3:30-4:30 which was nice with team, cookies, pound cake and sometimes cream puffs and brownies. The staff was very nice and one in particular was Steven the guest manager I believe, nice fellow. The pool was ok and heated, pleanty of towels and seats to find, the beach was small with chairs and lounges to sit on but being off season not much to worry about finding a spot. The jaccuzzi was small but warm, gym was small as well. Be prepared to do a lot of walking as the resort is on a hill and depending where your room is will make it interesting getting around. We enjoyed our time at Grotto Bay and was happy to get a chance to return to Bermuda after some years away from the island.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-3

    Service

    Service-5

    Great Hotel

    Reviewed by 212angella(New York City, New York) on Nov 13, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Beautiful updated room with a pretty view of the water. Most of the staff was very friendly. Food was pretty good and had kid friendly options which was nice. They had laundry machines which was super convenient since we were traveling with a toddler. The property has a lot of stairs so it wasn’t very stroller friendly. Also since the hotel is on the east side of the island, getting to Hamilton and other tourist spots took over an hour on the bus. Taxis are super expensive, but that’s all of Bermuda. Overall we had a great time, but will probably stay at a more convenient location next time.

    Grotto Bay staff steps up to the plate!

    Reviewed by Andrew_WNY(Staten Island, New York) on Nov 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is not meant to be a full review of this hotel, but, rather, I am just taking the opportunity to express my gratitude for the way this hotel handled most of the passengers of a full flight I was on when it was suddenly canceled at 7 p.m. More staff were called in to man the front desk and the restaurant, and so we hardly felt as if the hotel was dealing with anything out of the ordinary. I believe most, if not all of us, who were not local were given accommodation for the night and put on the meal plan, all at the expense of the airline. In the morning, at breakfast, I found waitstaff who were willing to come in even though they had been scheduled to be off on a Sunday. In the past, I have only had meals there, but the property is beautifully situated on a hill overlooking the harbor and the airport in the distance. There is a pretty little beach and water sports rentals. I believe most, if not all, rooms have great views and patios. My bathroom was beautifully done over recently and the bed was very comfortable. Despite being a sizable hotel, the food was quite good, as was the service. Especially considering how expensive Bermuda is, I think this is a good option to consider, especially for those looking for all-inclusive options. Job well done!!

    Disappointed

    Reviewed by Denise M(Dublin) on Nov 11, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We feel like we had no support from desk staff and bar staff The desk staff were very rude. They acted like we were an annoyance My sister hurt her knee while in Bermuda.. The desk could care less No help whatsoever... We took care of ourselves. They did not even know where the ice was...they sent me to a different floor during a storm The bar staff was just as rude... We ordered a pizza and they didnt want to deliver after we were told they deliver from 6-10. They refused to bring us ice but did deliver the pizza after over an hour later and a complaint to office We paid for services only received after complaints. Will not return to the Grotto. I do not recommend the Grotto.

    Comfortable hotel in Bermuda

    Reviewed by jnoble53(Toronto, Canada) on Nov 06, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have been visiting Grotto Bay resort on an annual basis for several years now. It doesn’t disappoint. We opt for the modified meal plan so enjoy a buffet breakfast and sit down dinner in one of two dining rooms. The food is fresh, well prepared and nicely presented by friendly and attentive wait staff. Rooms are bright and clean with views over the water. It’s true what they say about the many shades of blue you can see in the sea around this beautiful island. The hotel has its own beach and heated outdoor pool. They have really good lunch food at a grill by the pool. The hotel grounds are lush and wonderfully maintained. We also get a one week bus pass that allows unlimited travel on all public buses and ferries. But it is the hotel staff that make the real difference: uniformly friendly and helpful. Highly recommended !