TripAdvisor Traveler Rating

Beautiful resort. Well maintained grounds and rooms. I am a platinum elite Bonvoy member. I should have been given an upgraded room (not one that overlooks the parking lot). But somehow that got screwed up. When I brought it to management attention- they were more than apologetic. Elizabeth (front desk manager) and Kristy ( platinum and titanium concierge) immediately sought to make things right. We appreciated their professionalism. I am entitled to late check out - but again the front desk brushed me off. Elizabeth and Kristy also rectified that. Not sure where the communication gap is - but they are on it. Luau is a bit pricey but the food and drinks were good. Matthew and Kathy (concierges) were helpful with tour and dining suggestions. If you want an off property good quick meal, check out the Island Market which is within walking distance. The beach has lovely, clear, calm water with a sandy bottom and the occasional sea turtle floating by. You must maintain a 10 ft distance. Staff is friendly and professional. We would stay again.

I was staying at the resort for my best friend’s wedding and we greatly appreciated the excellent accommodation and services the resort has provided to our group. From accommodating our group room block with early check in for some rooms that arrived early for the rehearsal, to well executing the wedding ceremony and reception, we had the most wonderful time celebrating our friend’s celebration here. The reception at the open terrace under the Hawaiian sunset was so magical, we couldn’t stop reminiscing it!! Half of us works in hotel operations and management so we come in with high expectations and the team at Waikoloa Beach Marriott Resort & Spa absolutely exceeded it. It took a village from multiple departments to deliver consistent top-notch services and we thank you all again from the bottom of our hearts for your hard work and dedication with Alyssa & Riston’s wedding! Mahalo Núi Loa!

This was our 4th time visiting this resort. We love the proximity to the beach, pools and restaurants . (Compared to Hilton next door which is huge) We are Marriott Vacation Club members but couldn’t get the room so booked the hotel side. Requested bigger room because of older kids. We got the Ohana room which was specious. After two nights, slowly we started feeling sick. We noticed that if we were outdoors we were fine but indoors was horrible. My son who likes AC, shut it off claiming it was making us sick. The last two days were miserable. We are back home but still very sick. Don’t know if there was black mold or some allergens. We couldn’t wait to get out of there. Never mentioned to the management as we were too sick to deal with it. Flight back was just as miserable. They need to deep clean the hotel.

We had a great stay here. My kids are 16 and 11 but this would have been a great place to stay when the kids were young. Lots of pool options for little kids and the beach is not far at all (I was a little worried it would be a trek to get there but it was a 5 min walk from our room). Beach is nice. Again - would be great with littles bc the waves were small. Bring swim shoes - lots of rocks at the beach. Pool side food and drinks service was great. Lots of families staying here. Breakfast buffet was great. A bit expensive if you don’t have elite status but so many other options. Evelyn was the most amazing server at breakfast. We had her all 4 days and she remembered us and our regular drink orders and was so friendly. 5 stars for Evelyn alone! Great location bc lots of shops and restaurants in walking distance to the hotel (king and queens shopping centers). Queens shopping center has a great grocery store (kings grocery is fancy so go to queens for regular needs). We drove up to Hapuna beach a couple times for some bigger waves. Rent boogie boards if the waves are good up there at the Hulakai Surf and Paddle. Walk to Lava Lava for dinner was super easy and nice to be able to walk home - great Mai tai’s! Beach is nice but nothing spectacular but the location with so many shops and restaurants made everything super easy. Great hotel for families with young kids.

The Waikoloa Marriott resort is exactly what you would expect from a Marriott property. It’s right on the beach, has great pools and other activities for the family. It’s within walking distance of many shops, grocery stores and restaurants.