TripAdvisor Traveler Rating

Stayed one week at this budget friendly hotel. It was far better than most Comfort Suites in the states. Paradise Island is extremely expensive and this was a great way to experience all that Atlantis has to offer without the crazy Atlantis prices. The hotel grounds were very nice. The pool area is beautiful and well kept. Bartenders were attentive, interactive, and the swim up bar was fun. Great music playing in the afternoon/evening which made for a fun pool party and bar experience. Breakfast music was calm and relaxing. Breakfast itself was at the actual hotel restaurant. Buffet style served on normal plates with silverware, not the paper plates and plastic forks that most Comfort Suites use for their continental breakfasts. Scrambled eggs, bacon or sausage, pancakes or waffles daily. Repetitive but it's really up to the consumer to switch up what they take each day. My family thought it was great. It was beautiful to have breakfast outside each morning. Just watch out for those birds, they can tear up a plate of food lightening fast. Check in was slow (island time) but understandable because they had to print special cards to use at Atlantis. Always a worker in the lobby offering to help with luggage or call a cab that arrives in just a minute or two. Room wasn't great. It was dated, a bit dingy, dark, and it had a strange smell. Water had a sulfer smell and the faucet decided the temp you'll be showering in. But the bed was extremely comfy, there was great air conditioning and even a ceiling fan above the bed, and we had an amazing patio with a garden. No noise heard above us so we had really peaceful nights sleep. Housekeeping came every day and they were all so kind. Marina village was right across the street. The walk to Atlantis for wristbands was only five minutes. It's on the way to Aquaventure so you have to pass by the desk daily anyway. The longest we waited in line was 10 minutes one day, other days it was faster. Atlantis staff treats you just like one of their own hotel guests. We never felt cheap or frowned upon for using their properly while staying at CS. We could even get towels each day. Overall it was a great experience and we'll definitely return to Comfort Suites Paradise Island.

Comfort Suites PI accommodated some of my family and friends for my vow renewal. My guests were more than happy with their stay that came along with daily passes to Atlantis. The location is perfect and it is easy to get transportation from. The staff was also friendly. When planning, the team (specifically Yasmine Strachan) was very helpful and flexible. She was professional, and punctual with responses and deadlines. She communicated well and was knowledgeable. I've stayed here myself both as a tourist and now a local a few times and I will definitely be returning.

This was my second time staying there. And both times were very pleasant. The only complaint I have is that it needs A renovation. new carpet new AC and new refrigerators the bed the furniture was fine, but those things need to be upgraded. Also, it would be good to have more activities poolside Not all the time you would want to go over to Atlantis for everything. Besides that I have no other complaints hospitality was good. The breakfast was good and everything else was fine.

It's unfortunate, I that I am unable to book with this hotel when you call, you don't get anyone to answer except an operator. I have been placed on hold several times and the phone just hangs up. I'm not sure if they want business but, they definitely can't get any with this type of customer service. My trip was supposed to be in July with family. So, I am forced to book with another hotel.

i echo everything said about the dated rooms which staff heroically kept clean. the reception staff mostly friendly and the reception area a nice place to relax. however personally I thought the breakfast was awful. everyday the same thing , scrambled eggs , ‘grits’ corned beef ?? bacon , highly coloured breakfast cereal pancakes and waffles. there was melon each day , no change of fruit. no change of anything. where is anything for vegans or vegetarians ? where are any kind of salad vegetable ? fine if you’re from the southern US maybe but not for us Europeans. quantity no quality ! the pool also a disappointment in so ways . towels missing , and the chairs covered in pigeon poo and not cleaned the whole time was there - disgusting . staff are well mannered and very efficient but where’s the management ? do they not see that every single sun chair is covered in bird mess. ? AWFUL music by the pool ., some kind or rap played so deafeningly loud boom boom boom heavy on the base the whole place shaking and vibrating. couldn’t read ; couldn’t even listen through headphones as the awful noise came through. like being in a mad night club impossible to relax. nonstop .. spoiled the whole experience. hardly anyone by the pool and that’s probably why . this was daytime by the way we are from uk and france in our 40s. very well travelled and apart from the gorgeous environment pretty much the worst hotel i’ve ever stayed in