The Westin Kierland Resort and Spa

I am taking a statistics class and ordered a very expensive textbook. I travelled to the Westin over spring break with my brand new textbook and worked on my class while there. We try to stay at the Westin Kierlands (or other Bonvoy property) every year for spring break. I left the book in the room when we checked out on the 14th. I called lost and found, spoke with Guy Kenfack and he spent the last 10 days trying to locate the book. He found it (!) and has already overnighted it to me. The Westin Kierlands is not the cheapest hotel, especially over spring break, but with service like this, and specifically thanks to Guy Kenfack, we'll be back year after year. Thanks Guy! And, please stay safe during these crazy times.

Great location!! Beautiful grounds, easy walk to golf course and practice area. Easy walk to fantastic kierland shopping and wonderful restaurants. Nice areas in lobby to relax, fun snakes to see. Very friendly valet and staff. Bagpipes at 6 every night. Nice big area in the back overlooking golf course for drinks or for kids to run around. Nice outdoor fireplaces. Breakfast was great and beautiful location- we ordered off menu so can’t speak out the buffet. Very helpful when we needed late checkout for cancelled Southwest flight. A few snags were 3 electrical outlets redone to code and had to call maintainable to fix. Refrigerator not working in one of our rooms. Safe not working in one room-maintenance responded promptly but didn’t fix until second call. Pool hot tub coping needs replacing. Lazy river is fun, ping pong and basketball are fun. Pool design is old fashioned but easily enjoyed by kids. Concierge friendly but maybe didn’t get the best information from them.

Five stars for a great golf weekend. Efficient valet and bell service, along with checkin. The room wasn't ready at 4:45, but got 2 resort comps and it was only a 15 minute wait. The room is modern and clean, but did have broken A/C and TV remote. They were there in 5 minutes ,fixed it,and had more comps! The 2 house restaurants are wonderful and the caddy golf experience was above average. The A/C follow up call sealed the 5 stars.

My friend and I had a girls getaway weekend to celebrate an early birthday. As soon as we arrived all staff was very welcoming and friendly. We checked in with Yassie who kindly acknowledged my friend's birthday and was very helpful. We spent most of our day laying out by the pool enjoying excellent food and drink choices and relaxing down the lazy river. In the morning we had breakfast at Nellie Cashman's and the breakfast buffet was delicious and had great views! Our server, Clifford, was extremely attentive and efficient. I highly recommend visiting the Westin Kierland!

I stayed for 4 nights and did not have a single night of uninterrupted sleep. There were loud gatherings outside my window for 3 of those nights. We had loud neighbors in the adjacent room one night. The walls are like paper - no sound proofing. We pre paid but found an additional $35 fee per day tacked on to our bill that we did not expect. This really stung after suffering through the lack of full housekeeping for 4 days per their new policy. I forgot my toothbrush and a replacement in the hotel shop cost $12 for a simple toothbrush. Internet was unpredictable. Sometimes fast and other times very slow. The resort is beautiful and clean. The staff is friendly. Everything in the room was in working order. The gym is tiny but adequate.