Hotel Mousai

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 1045 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Great 5* hotel with some complaints

    Reviewed by benbrady87(Hillsboro, Oregon, United States) on Aug 03, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    *Great hotel in general. Recommended *Gracious enough to move me from a corner suite on south side, where there is construction, to the north side. Recommended getting a room on the north side *It seems like the walls/windows/doors do not have great noise insulation, regardless of the construction. We had trouble sleeping Friday and Sunday nights because of drunk guests, even though we made multiple complaints *I ended up doing partial AI, for three of the 6 days we were there. That gave us a chance to go out to the town to la leche, le kliff, and some other great places. Would recommend a partial AI stay *I still ended up with a tab of over 400$, must have tipped a lot *Steakhouse was great, japanese restaurant was ok *One of my favorite things about Mousai was the Perrier and Pellegrino we could get anywhere. Touch of class in my book *Breakfasts at every restaurant was the same across the board. This was sort of a bummer *Beach area not that great, but I'm comparing to Cancun

    Amazing Hotel!

    Reviewed by Marla M() on Jul 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our weekend getaway couldn’t have been more perfect. Everyone from servers to concierge is extremely attentive to your needs, they make it a remarkable experience. Hiroshi is a must try if you are in PV too. You’re in for quite a treat and can’t wait to come back again. P.S. this is our third time visiting this hotel so you know it’s worth it.

    A true PARADISE!

    Reviewed by N2004ETpedrob(San Diego, California) on Jul 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have stayed at Mousai on several occasions and I can honestly say that each time, it's a great experience. The level of care and kindness the staff demonstrate the their guests truly places Mousai in a league of its own. I will definitely come back each time we go to Puerto Vallarta. The rooftop is truly a landmark!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Awesome hotel and service

    Reviewed by Elleea89() on Jul 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    LOVED this hotel! First off beautiful hotel and love the vibe. Secondly the food.... the food is pretty freaking fantastic especially for someone like me who has a dairy allergy and has to settle with lettuce and protein when all else fails lol... Lastly and most importantly, the service! Diego was super awesome and so welcoming and answered any questions we had. Angel who always greeted us in the morning with an awesome breakfast and positive attitude. I wish I remembered the gentleman's name at the rooftop during the day because he was super sweet, and lastly the guy who works in the spa made us feel so relaxed and he was so nice and polite I wanted to give him a hug haha (I think his name was Jesus). To make a long story short we will be back and especially now with COVID, we felt so safe and the entire staff made sure that every guest felt comfortable and wore masks, plus there are sanitizers every 4-5 feet.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Anniversary

    Reviewed by 723tammin() on Jul 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This amazing hotel Mousai was recommended to us , have to say it’s an amazing 5stars experience here! The staff was excellent hotel is beautiful with roof top pool with amazing views! We highly recommended this beautiful hotel everything is clean top knot service by employees! Coming in during Covid 19 we never felt so safe! We Weill definitely be back! Thanks again to Abraham, Cesar and Miguel and Bulum for great great service!!! See u guys next year!!