Secrets Maroma Beach Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 15194 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Beautiful resort

    Reviewed by tennispete2019(Surrey, Canada) on Jul 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We thoroughly our stay at Secrets Maroma. They have excellent staff and the service is excellent from the housekeepers, entertainment group to the staff at the bars and restaurants,the concierge group,bellboys and the staff in the lobby. Special thanks to Maili, Marie, Fernanda,Fernando, Daniel, Xiaver,Angel,Charlie,Manuel and many more. Thank you

    Secrets Maroma- trip to Paradise

    Reviewed by Cathy C(Hampshire, Illinois, United States) on Jul 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We chose this location for the beach. Unfortunately Mother Nature wasn’t very kind. Sargassum is hitting Mexico hard. We did take a trip to Cozumel and enjoyed that dreamy aqua water to get our ocean fix. The resort was incredible and had lots to do. Everything was top notch.

    Best place on earth!

    Reviewed by Coy B(Round Rock, Texas, United States) on Jul 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have been here two times before. This was our third time and it was just as amazing as the first. The resort, the food, and staff are the best hands down. We can not wait to book our next trip back to Secrets Maroma Beach!

    Great resort with wonderful customer service!

    Reviewed by Jenan M(Atlanta, Georgia) on Jul 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I just returned from spending five days at this resort. The staff was very friendly and helpful. Enrique one of the pool concierge's went above and beyond to make sure we had everything we needed! Make sure you eat at the French and Italian restaurants because they were delicious! My only complaint is that the nightclub was supposed to be opened a few days while we were there but it never was!

    Lovely hotel

    Reviewed by AngelaL226(Southport, United Kingdom) on Jul 15, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had originally booked Secrets Silversands and were only informed 3 weeks prior to departure that we were being moved due to Silversands being closed. We had a ocean view preferred club room, the room was lovely and view was great until the seaweed issues started and unfortunately having a ocean view meant that we were unable to sit on the balcony due to the awful smell from the seaweed on the beach. The hotel itself we couldn’t fault,the food, drinks, entertainment all good but for me the seaweed took the edge off my holiday I am a real beach person and love being on the sand and dipping into the sea when I get warm, unfortunately during the 2 weeks we were there they had huge issues with the seaweed and there is no way I could have even got into the water, the smell was so bad I couldn’t even sit on the beach. The staff who were cleaning the beach worked so hard every morning but it was a thankless task as as soon as some was cleared the tide would bring more in. By all accounts it is not as bad now, I think we were there at the worst possible time! Back to the hotel, my husband loved the spa facilities that were included in the preferred club, he went every evening. The food was all good, our favourite restaurants were the French and the Asian. The rib eye steak at lunchtime in the buffet restaurant in the main building was excellent. We enjoyed all the drinks but were a bit disappointed with the drinks in the room, we have previously been to Excellence and Riu Palace hotels and they have full bottles of a selection of spirits in your room for you to drink, here you just get a miniature of Jack Daniels, Bacardi and tequila, one each day of each. None of these are drinks we like so I asked if we could have gin in the room or whiskey but they said not! It was those or nothing, again in the other hotels we have always been able to change to drinks we like! The hotel was nice and we had a great holiday but I’m afraid we don’t think we will be returning to Mexico again, this was our 6th time in Mexico but the beach and seaweed was too big of an issue for me to get over which is such a shame as it has always been my favourite holiday destination.

    Do you need a response from WestJet regarding a positive or negative travel experience?
    Please give us your feedback.

    Required fields

    Write a hotel review

    Only vacations taken less than 18 months ago are valid.

    How was this hotel for:

    Example: (What did you think about {hotel-name}? Was it in a great location? Were the staff accommodating? Would you go back? 2,000 characters max

    We will not post reviews that include:

    • Mentions of specific travel companies
    • Profanity and inflammatory comments
    • HTML or URLs
    • Pricing information

    Example: "We loved our stay! The concierge always went above and beyond!" 140 characters max
    Would you recommend {hotel-name} to a friend?

    Add photos/videos:
    *You need to agree to the submission policy and verify your age before you can share your photos and videos.

    XXXX

     files attached

    Clear all files

      This is the name that will be attached to your review.

      Our submission policy:

      XXXX