Secrets Maroma Beach Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 17790 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Breathtaking Beach

    Reviewed by AmyFaye92() on May 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My boyfriend and I went on a vacation here with my parents and the resort could not have been more beautifully maintained. First, there are spectacular views from almost everywhere in the resort. The layout is simple to navigate yet large enough where you never really ran into crowds (except at the pool) and could find privacy for romance and relaxation. The beach is one of the most beautiful we have ever been to and was being raked/cleaned constantly to ensure no seaweed. In addition to the powder white sand with no rocks in sight, the ocean was so clear you could see your toes at the bottom. In regards to the service, Sergio (portofino's), Domingo (Bordeux), and Jorge (the GM) in particular went above and beyond by making us feel special and doted on the entire time. We cannot say enough great things about this resort, it truly is an experience everyone should have in their life. We cannot wait to return to Maroma Beach in the future!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-4

    Birthday celebration

    Reviewed by LoriB21(Bellingham, Washington) on May 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just keeps getting better every stay! This was our 5th return to Secrets Maroma and it’s our pleasure! Service top notch! I cannot find one thing to complain about. Food in every restaurant was good. My one suggestion is to use the house wine that Secrets Akumal uses as it is much better. We always stay in room 2440 and building concierge was fantastic! Loved having a Bali bed for my birthday and pampered all day. The service is impeccable! A shout out to my favorite worker’s Eder, Rena, Roberto, and Alejandro in Bordeaux restaurant Love you all?? I also became a UVC member on this trip ???? since this was about our 15th trip to Secrets Resort it made sense and I got a great deal! Thank you Nikolai! With that said we are planning our next vacation to the new Secrets that is opening up in Playacar soon. You can also read my review on Secrets Akumal where we went next.

    Beautiful Resort

    Reviewed by kmkyne19(Portland, Oregon) on May 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We came for a wedding and had a blast! The wedding was beautiful, the food was great, everything was perfect. And the staff is amazing, they are all so friendly. Very clean and fun place to spend a week.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Relaxation

    Reviewed by cpayton78() on May 05, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Welcome was very nice w greeting from staff. Dissatisfied with initially, we were moved to another room. Service very good. SPA was the most memorable part of the vacation. Awesome job! Thank you very much

    2nd Visit, 9 years later, still great

    Reviewed by pjkdenver(denver) on May 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just a quick review to highly recommend Secrets Maroma Beach. It was our second time visiting and I'm not sure why we waited so long. Everything was really amazing. They work really hard to ensure that you have a perfect vacation. One note of thanks: We had a problem with our reservation in that our credit card had changed in the time we booked the trip and postponed it twice during COVID. So, our reservation was actually cancelled, and I contacted the hotel directly (not central reservations), and they responded right away and fixed it. Many thanks to Jorge Monje, the General Manager, who went out of his way to help us. A few recommendations: 1. If you're reserving a beach bed, be sure to get one in the front row. Not only do you get a better view of the ocean, but you also don't have sand blowing on you on a windy day, as they are slightly elevated. 2. Dinner at Portofino: all the food was excellent, but Portofino was everyone's favorite in our group. 3. You don't have to do the Teppanyaki to eat at Himitsu. They have normal table service as well, and it's very good. 4. Tip well: not once did it seem like anyone was expecting a tip or did tipping impact service positively or negatively, but it is a gift to be able to go to a resort like this, and important to show your gratitude (especially given the level of service). 5. Join one of the Facebook fan groups. Lots of great advice there. We wanted to say a few other thank you's as well. Luis was the best and most memorable room service waiter. Felix at Himitsu was the best waiter we had. Rico Suave, Yari, and Jonath kept things fun with the entertainment team. It is absolutely amazing how they remember everyone's names after meeting them only once. Remarkable, really.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-4